vCustomer

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32 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

Positive Learning and increase in technical knowledge

Senior Technical SSupport Engineer (Current Employee) Pune (India)

ProsMoving from Semi technical process to Technical Voice process and then to chat process. An achievement that of a person with no technical education background only on pure work experience

ConsThe salary is based on the incentive structure and that keeps changing more frequently and that effects the overall performance

Advice to Senior ManagementThere should be more interaction from the senior management with the operation department. This will improve more transparency with an open environment

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good at learning new things but no company is bad, it is the people that make it good or bad

    C C E (Former Employee) Delhi (India)

    I worked at vCustomer


    Pros: if u desire to be grab a lot from the management and the environment it's really gud at VCUSTOMER… Cons: chuglibaazi and politics is in the veins of the company...moreover… Advice to Senior Management: be straight forward and keep other department also in control, use… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great company ruined by pathetic leadership and a sleeping CEO

    Tenured Employee (Former Employee) Pune (India)

    I worked at vCustomer


    Pros: 1) Good for freshers, infact one of the few to… Cons: 1) Leadership team is pathetic, inexperienced to deal with "real" issues and lacks any sort of vision whatsoever. Most of them have grown from the… Advice to Senior Management: 1) Hire Top execs and keep them atleast for 2-3 years so that your company gets a decent goal statement. 2) Work towards the "Employee first"… More
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