Empyrean Benefit Solutions

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Empyrean Benefit Solutions Reviews

Updated January 26, 2015
Updated January 26, 2015
51 Reviews
2.4
51 Reviews
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Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
35 Ratings

Review Highlights

Pros
  • They allow for casual dress, jeans, shorts and t-shirts can be worn most days (in 5 reviews)

  • Casual dress code is appreciated by most employees (in 5 reviews)


Cons
  • Work-life balance, more flexibility to work from home from a call center perspective (in 5 reviews)

  • High turnover with lack of technical resources often leaves you alone to learn processes (in 5 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Houston, TX
    Current Employee - Anonymous in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than a year)

    Pros

    The office culture is good. People overall are friendly.

    Cons

    Dont feel valued or appreciated, just over worked

    Advice to ManagementAdvice

    Really take the time to care about your frontline soldiers - The Service Center (motivation is low)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Empyrean Benefit Solutions Response

    Sep 16, 2014Manager, Corporate Functions

    Friendly people and great office culture are among the top compliments that we receive. We are glad you agree. As a fast growing company in a client-focused business, workloads can be high but staff ... More

  2. 5 people found this helpful  

    Software developers - A Short stop on your road to a meaningful professional experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Houston, TX
    Former Employee - Senior Software Developer in Houston, TX

    I worked at Empyrean Benefit Solutions as a contractor (less than a year)

    Pros

    The software development culture is very easygoing. There is low stress on deliverables which enables an emphasis on high quality. The developer staff is generally really knowledgable and professional and the office culture is something that can be enjoyed.

    Cons

    The product, I was producing, was designed badly from it's inception. The product itself, is not a quality conceptualization. The way end users interact, with the software product which I helped develop, is a clunky and counter-intuitive experience. Empyrean sells this application as a service, and they do a great job of selling it, but the product could be a lot better, and if it was, the experience of developing that product, would be much more enjoyable.

    The application was developed with old generation code and design patterns, and even though the staff is creating a newer, updated version of that product, the presentation is changing, but the back end is still using the old, clunky, generations old code, which is sad because it makes development more complicated, and harder to maintain and extend.

    The dev staff here, are very sweet people, and the management makes an attempt to get the brightest and most talented employees, but they don't really know how to attract and retain talent. Their strategy at attracting talented people is: have a ping-pong table, free sodas, and pray their contracting agencies find someone. I believe the management thinks this is a good strategy, but most people will realize it is not. It is a "nice" place to work, but not somewhere where a talented person will stake their career. You will find, mostly people who are complacent in being in a "nice" place; or who do not really know that there are better opportunities out there. This is not an atmosphere conducive to garnering top talent. Top tier talent wants, more than anything, to work with other top tier talent, and so the situation here can only lead to mediocrity.

    The wider software development staff, including project managers and BA's, does not seem to have any coherent structure or procedures. There is an attempt to have Scrum/Agile production, but it's so loose that it's hardly recognizable. The structure needs to be more defined and well-thought-out before developers feel secure in what they're supposed to be doing. There also needs to be a more formal software testing infrastructure and managers need to budget in time to write unit tests for new features.

    Advice to ManagementAdvice

    Remove senior software leadership and replace with people who value modern software architecture patterns. Don't be satisfied with code and versions of frameworks from 10 years ago as a viable software solution. it's 2015 not 2005, your products need to be future proof for the sake of maintaining your code for the next 10 years.

    Learn how to REALLY attract and keep top talent, which begins in actually identifying how talented people are. Put some real effort into this, because your people resource is much more valuable than any monetary resource.

    Implement a real software development process instead of your current one, which is a shell of what actual software development should be, for products of the scale that you're actually producing. Put people in place, who know what such an organization looks like, rather than your current leadership who have had their heads down and brought your company to it's current situation. Don't be satisfied with your current vision of success, because you're not seeing how much more potential there is.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Run....Now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Representative in Houston, TX
    Former Employee - Client Services Representative in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than a year)

    Pros

    Lots of PTO, Free Sodas, coworkers are friendly, free parking and good cafeteria, great eateries nearby

    Cons

    Layoffs right after returning from a major holiday is a major con. Give people notice especially around the holidays. People have families to provide for and need time to find other employment.

    If you are planning to sell or merge, let your employees know so there aren't unnecessary rumors floating around and creating unnecessary worry. It would be a shame to sell and have so many people's lives affected with so little notice.

    Don't wait until someone puts in their notice to retain that employee with more money. Keep quality people who want to work, opposed to people who are solely there to collect a paycheck. You need good people at Empyrean and so many go to your competition because you simply cannot nor fight to retain them.

    There needs to be monthly meetings with teams and managers about the current news of Empyrean. Employees speculate on fear of losing their job when it can all be squashed with meetings. Your employees are what many call "family" start treating them as such.

    If you plan on being at Empyrean long term...think about it seriously! You could be signing your life away to a company that may not be the same in upcoming months.

    Advice to ManagementAdvice

    Be honest with your employees and ease their worries. Listen to the ones who want to do more and learn more. Pay to retain them and give additional training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    worst company I ever worked for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Empyrean Benefit Solutions full-time (less than a year)

    Pros

    smart coworkers, free soda, popcorn, many free lunches and flexile with running errands....

    Cons

    Very poor overall compensation, health insurance is laughable considering this is a benefits company, low hiring standards with sloppy/obese workforce, ridiculous demands from clients, excessive micromanagement, and an expectation to work unpaid overtime 5 months out of the year. This company essentially takes the entry level people that have subpar gpa's, are obese, obnoxious, weird, or all of the above and pays them well below market value because they can. A money-ball approach to attracting talent to maximize profits for the few at the top. The csms job is to run their teams like a cotton plantation and bend over backwards for the client while deflecting all pressure to the BA's to meet the ridiculous demands. The csms care more about the client than about the well being of their staff. They will throw their BA's under the bus on the phone with the client, they will lie to their clients, and when things go well, they will reap the credit.... working here was hell on earth... I was happy I got a much better opportunity a week before Open Enrollment

    Advice to ManagementAdvice

    increase your hiring standards, pay above market because of the expected overtime, provide real benefits, and give your BA's more freedom to work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Sweat Shop....No thanks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX

    I worked at Empyrean Benefit Solutions

    Pros

    Co Workers were very nice.
    Nice lunch areas.
    Snack choices were great!

    Cons

    Training, Management, Sr. Management, Work load ,Work/Life Balance

    Advice to ManagementAdvice

    The role of the business analyst is stressful enough with having to deal with the client, but to not have support or backup from your immediate supervisor is disheartening. Late nights are frequent, appreciation is non existent. Managers make their poor planning the analyst emergency. Listen to the analyst more!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    You've heard of jobs that crush your soul and sap your will to live...yea this is one of those places. RUN LIKE HELL!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Houston, TX
    Former Employee - Senior Business Analyst in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than a year)

    Pros

    I worked at the company as a business analyst for 2 years and 5 months. Easy interview process, flexible PTO, free drinks. If you are a fresh college graduate with no signficant work experience under your belt...it's a good place to get the experience but not a good place to build a career.

    Cons

    The easy interview process also means just about anyone including and especially people not "smarter than the average bear" get hired. Some of these people will be responsible for your training (good luck with that) and you will have to work with/under some of them since they might be a Director, CSM, OM, PM or Senior BA.

    The job is extremely demanding, if you are fortunate, you will end up on a team with a nice manager and a horrible client. If you aren't, you will end up on a team with a horrible manager (someone lazy or someone who might sabotage your advancement or undercut you to make you look incompetent or someone who disregards your input or someone who agrees to clients demands without consulting you to know if the system can handle the requirement or all of the above or someone lacking in common courtesy/etiquette and much more) and a horrible client. So forget being able to easily use your flexible PTO...heck you might have to come in on your day off or work while you are on your ski trip or Hawaii vacation.

    Beware of the marketing team, implementation mangers and consultants. A lot don't understand the system and usually tend to oversell the capabilities of the platforms, promising things that are beyond the powers of the systems. In the end you bear the brunt of the fallout during implementation or go live when the client discovers they were sold smoke and mirrors.

    The office politics and favoritism is of the charts, people with less skill,achievements at the company or systems knowledge climb up the career ladder faster than the actual hardworking people because of who they have buddied up to in management or who they are related to in management (yea the nepotism is FREAKING RIDICULOUS) or if they have buddied up to a co-worker related to someone in management.

    Don't buy into the company's no sacred cows policy...it's FULL BLOWN MALARKEY. At the end of the day, all management cares about is making as much money as they can...at your expense. They don't give a crap about you.

    If you are an international student i.e on OPT....skip this company, you can't trust their promise of a H1B visa. If they tell you they applied for one for ,you but it was denied...IT'S A LIE, they never filed one for you in the first place. That's your 1 year of OPT and the additional one time 17 months extension grace period (STEM Majors)wasted. I am speaking from personal experience.

    Enough said.

    Advice to ManagementAdvice

    None...you know your company culture is rotten but then again you don't care about fixing it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Cut Throat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Empyrean Benefit Solutions

    Pros

    The teams you work with. Not the management, but the people that you are down in the trenches with are the best.

    Cons

    Over work their employees. They don't empathize with the employees and nepotism is blatantly obvious. They don't train their management team on how to manage their employees. They employ managers whom have no people skills. They have no ethics or morals. And don't manage people equally. They have a blackout period where no one is allowed off, but if you are one of the chosen few you are allowed to take off.

    Advice to ManagementAdvice

    All of upper management need to be replaced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Very stress-filled and low morale environment in certain departments/groups.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Empyrean Employee in Houston, TX
    Current Employee - Empyrean Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions

    Pros

    Good start up job and pay is comparable or greater than competitors in the same line of business

    Cons

    Extremely stress-filled environments that result form different factors. One of those factors being sales-teams making promises to potential clients just to get them to sign on YET not having all of the technology available to deliver on some of those promises. The result of this is a very stressful environment for the client services/call center teams that are on the front-line trying to deliver on those promises. When the clients are frustrated because someone makes a mistake or gives out incorrect information, the employee at times is blamed and performance managed (used as a scape goat) yet the resources that were referenced for that answer were at times inaccurate/outdated and the management team is aware of this. I have personally been in sales-meetings where we are told what to say and what not to say. I know that this is standard in any business BUT when we are being told to lie. These are not small lies but major lies in terms of how we do certain processes or our overall layout. This is very very demoralizing especially when our employee handbook talks about being ethical etc... I have very high regard and respect for the majority of the executive team at Empyrean such as its CEO and the Chairman of the Board however there are certain members in the management team (director-level) that really make silly decisions such as telling employees that they are not allowed to go above them in terms of talking to the CEO for assistance because their issue was not being heard at the current level yet these executives have clearly stated in their townhall meetings that they have an open door policy. Another example is certain directors trying to prevent employees in their departments from bringing certain topics to light on the townhall meeetings. The townhall meetings are for the purpose of sharing ideas and thoughts in a professional manner yet the director is not wanting to bring certain topics to light. I do not understand the reasoning behind this other than he/she may be afraid that it may make him/her look bad.

    Advice to ManagementAdvice

    Try not to focus on just the cost of the operations as this method will leave you lost in terms of your employer dissatisfaction and high turn-over.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 8 people found this helpful  

    Great learning experience, would not recommend as a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Houston, TX
    Current Employee - Business Systems Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than a year)

    Pros

    Reasonable PTO and paid holiday package. Solid 401k match.
    Great on site cafeteria, multiple snack bars, free sodas and coffee, and very attractive office.
    Casual interaction with upper-level and executive management.
    Most strong analysts will receive an extremely wide variety of technical tasks and in some cases client/vendor interaction.
    The Benefits Workstation platform provides a very simplistic introduction to coding and process development.
    In most cases, mid-level management recognizes and respects the opinion of young talent.
    Definitely a great opportunity for an inexperienced college graduate to quickly gain marketable skills.
    Upcoming restructure of resources may potentially correct some of my following Cons over the next few years.
    Young and very positive coworkers.
    If you are unambitious and have good people skills, you will flourish here.

    Cons

    A huge lack of technical talent will leave PTO extremely uncomfortable to take. Upon returning, most issues will pile up, or be dispersed among the only 12 competent technical resources.
    The company has a huge stress on providing output, and spends very little time or money developing talent. Very uncoordinated (and mostly nontechnical) crash course training into million-dollar client implementation roles within a month of starting.
    The gap in talent leaves most implementations to new hires, and are cleaned up by 60 hour weeks from the senior analysts.
    Most analysts in client services are not challenged technically. Most systematic issues are sent to the Operations IT team to solve, and we are often left waiting. Whoever shouts the loudest often receives the most attention.
    Analysts are often led to monotonous jobs. Very little job overlap within teams, and processing schedules restrict PTO flexibility.
    Low-level managers only value client satisfaction and disregard quality of work. Best practices are not stressed among "happy client" teams, and compounding issues are often covered by manual intervention.
    Clients are often subject to minimally tested technology. Version 2 clients lack basic functionality, and the application-dev department rarely understands our actual business needs.
    High turnover with lack of technical resources often leaves you alone to learn processes. This company needs to seriously consider dedicating time to developing the internal wiki. Ongoing analyst training NEEDS to happen, and it needs to be more than two 3 hour workshops before OE.
    Task ownership/responsibility is often unclear.
    You should probably not rely on Empyrean for Visa needs.

    Advice to ManagementAdvice

    Make mid-level and low-level management responsible for growing their employees.
    Learn to fire employees. Many are incompetent and waste time with non-issues. The ones working 40 hour weeks whose success relies solely on the 50+ hour/week workers need to be escorted out of the building. Morale and ambition are killed by the retention of bad employees.
    The next few years will have a huge impact on whether or not this company retains its growth. The huge undervalue of technical analysts leads to high turnover rates and has stunted the development of current staff. Eventually the good ones won't be enough to stabilize OE changes, implementations, recovery efforts, and regular system meltdowns. If more than one senior resource leaves within the next year, this company will not function. Realize how fragile your future is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    Lack of professionalism and divided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time

    Pros

    free soft drinks, tea and coffee

    Cons

    When it comes to work environments, this company is the most racially divided place that I have ever worked. Many managers as well as employees don't bother trying to hide their ignorance towards various racial groups. Favoritism. nepotism, and other -ism are blatant. Many employees talk about the lack of diversity training but are too afraid to speak up. I am used to working in a team-oriented environment in which people of all races and creeds worked together to accomplish goals.

    Looking for professionalism? It's not here... only a show during the interview process.

    If you enjoy working mandatory long hours for inexperienced managers who throw their power around, then this might be the company for you. Training is horrible. Try cramming at least a months worth of training in 5 days. However, you will be expected to know everything from day one as well as potentially working for a team manager with zero experience and no interpersonal skills.

    Sign,
    Blatantly Honest

    Advice to ManagementAdvice

    Please hire a training development team to write curriculum and teach required skills to new hires. How can you punish employees when you're the one who set them up for failure with that horrible fly by night training? Also, diversity in the workplace training is highly needed. This isn't 1814. It's time to get used to that.

    Doesn't Recommend
    No opinion of CEO

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