Empyrean Benefit Solutions

  www.goempyrean.com
  www.goempyrean.com

Empyrean Benefit Solutions Reviews

Updated December 16, 2014
Updated December 16, 2014
45 Reviews
2.5
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
31 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Listen to your employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Empyrean Benefit Solutions full-time (more than an year)

    Pros

    Generous PTO
    Free Soda
    Casual Dress Code
    Free Parking
    Cafeteria for Lunch

    Cons

    Lunch Breaks --- what is the purpose of giving an hour lunch but you are told if you are on a call and it runs into your hour break then you can only get whatever remainder is left of your lunch hour. Or if you have a 30 min lunch you are recalled back to your desk if a call is holding...that would be poor time management but there is a person who handles schedules...I don't see how this is failing day in and day out. Most reps work 8 hours a day and we are not given our full hour or 30 min lunch sometimes.

    Overtime-- When it's available it's a great thing but there is NO overtime during a holiday week in the call center. Does Empyrean know this?? No, because they overwork employees on holiday weeks and they are only paid regular time if they work over 40 hours---not overtime. So naturally they have you come in early and leave late...it's regular pay.

    Bonus: A bonus is given if you meet certain standards but what they don't tell you is they wait until a few weeks before pay out to write you up on an absence you had 8 months prior. Also they don't inform you of the absences that occur until it is bonus time of the year. So while the bonus is good it is so much work to actually get a full pay out you need to do away with it, it's no longer a reward.

    Training--Instead of having HR train new hires, who of which, (have no formal training themselves) get a seasoned rep to walk new hires through events. Let them see what it's like to actually work the system so when they are on the phone for the first time they are well acquainted with the system. Also, there needs to be an adequate training to actually learn the process for already predetermined clients before a rep even gets to the phone. Don't wait until AE to do training on 5 new clients to new rep who has not learned ONE client. Training should not be when a Team Lead, HR, or Tier 2 reads VERBATIM what a piece of paper says and expects people to retain that...you'll probably be asleep. There should not be penalties for asking questions if someone does not know but when you ask a question you are written up for insubordination.

    Accountability--Admin and Ops take 0 ownership if processes fail!! They blame any and all things on the call center or other departments when a process falls through. Instead of investigating whether or not their team did everything they could to prevent a mishap it's much easier to pass the buck. If there are error reports done weekly, why are there so many errors, day in and day out!!

    Management needs to listen to their employees in meetings and really look at why folks are so unhappy here. There is an ''open door policy'' but if you choose to go the COO over your direct manager...expect a write up! Open door policy only pertains to certain favorite ones....not to employees who work everyday and don't cause any noise.

    Advice to ManagementAdvice

    Listen to your frontline defense---the Call Center first! Those voices need to be heard! If it is truly an open door policy then going to the CEO before speaking with you manager should be no problem. Company morale is low for a reason.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Very stress-filled and low morale environment in certain departments/groups.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Empyrean Employee in Houston, TX
    Current Employee - Empyrean Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions

    Pros

    Good start up job and pay is comparable or greater than competitors in the same line of business

    Cons

    Extremely stress-filled environments that result form different factors. One of those factors being sales-teams making promises to potential clients just to get them to sign on YET not having all of the technology available to deliver on some of those promises. The result of this is a very stressful environment for the client services/call center teams that are on the front-line trying to deliver on those promises. When the clients are frustrated because someone makes a mistake or gives out incorrect information, the employee at times is blamed and performance managed (used as a scape goat) yet the resources that were referenced for that answer were at times inaccurate/outdated and the management team is aware of this. I have personally been in sales-meetings where we are told what to say and what not to say. I know that this is standard in any business BUT when we are being told to lie. These are not small lies but major lies in terms of how we do certain processes or our overall layout. This is very very demoralizing especially when our employee handbook talks about being ethical etc... I have very high regard and respect for the majority of the executive team at Empyrean such as its CEO and the Chairman of the Board however there are certain members in the management team (director-level) that really make silly decisions such as telling employees that they are not allowed to go above them in terms of talking to the CEO for assistance because their issue was not being heard at the current level yet these executives have clearly stated in their townhall meetings that they have an open door policy. Another example is certain directors trying to prevent employees in their departments from bringing certain topics to light on the townhall meeetings. The townhall meetings are for the purpose of sharing ideas and thoughts in a professional manner yet the director is not wanting to bring certain topics to light. I do not understand the reasoning behind this other than he/she may be afraid that it may make him/her look bad.

    Advice to ManagementAdvice

    Try not to focus on just the cost of the operations as this method will leave you lost in terms of your employer dissatisfaction and high turn-over.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Great learning experience, would not recommend as a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Houston, TX
    Current Employee - Business Systems Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than an year)

    Pros

    Reasonable PTO and paid holiday package. Solid 401k match.
    Great on site cafeteria, multiple snack bars, free sodas and coffee, and very attractive office.
    Casual interaction with upper-level and executive management.
    Most strong analysts will receive an extremely wide variety of technical tasks and in some cases client/vendor interaction.
    The Benefits Workstation platform provides a very simplistic introduction to coding and process development.
    In most cases, mid-level management recognizes and respects the opinion of young talent.
    Definitely a great opportunity for an inexperienced college graduate to quickly gain marketable skills.
    Upcoming restructure of resources may potentially correct some of my following Cons over the next few years.
    Young and very positive coworkers.
    If you are unambitious and have good people skills, you will flourish here.

    Cons

    A huge lack of technical talent will leave PTO extremely uncomfortable to take. Upon returning, most issues will pile up, or be dispersed among the only 12 competent technical resources.
    The company has a huge stress on providing output, and spends very little time or money developing talent. Very uncoordinated (and mostly nontechnical) crash course training into million-dollar client implementation roles within a month of starting.
    The gap in talent leaves most implementations to new hires, and are cleaned up by 60 hour weeks from the senior analysts.
    Most analysts in client services are not challenged technically. Most systematic issues are sent to the Operations IT team to solve, and we are often left waiting. Whoever shouts the loudest often receives the most attention.
    Analysts are often led to monotonous jobs. Very little job overlap within teams, and processing schedules restrict PTO flexibility.
    Low-level managers only value client satisfaction and disregard quality of work. Best practices are not stressed among "happy client" teams, and compounding issues are often covered by manual intervention.
    Clients are often subject to minimally tested technology. Version 2 clients lack basic functionality, and the application-dev department rarely understands our actual business needs.
    High turnover with lack of technical resources often leaves you alone to learn processes. This company needs to seriously consider dedicating time to developing the internal wiki. Ongoing analyst training NEEDS to happen, and it needs to be more than two 3 hour workshops before OE.
    Task ownership/responsibility is often unclear.
    You should probably not rely on Empyrean for Visa needs.

    Advice to ManagementAdvice

    Make mid-level and low-level management responsible for growing their employees.
    Learn to fire employees. Many are incompetent and waste time with non-issues. The ones working 40 hour weeks whose success relies solely on the 50+ hour/week workers need to be escorted out of the building. Morale and ambition are killed by the retention of bad employees.
    The next few years will have a huge impact on whether or not this company retains its growth. The huge undervalue of technical analysts leads to high turnover rates and has stunted the development of current staff. Eventually the good ones won't be enough to stabilize OE changes, implementations, recovery efforts, and regular system meltdowns. If more than one senior resource leaves within the next year, this company will not function. Realize how fragile your future is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 5 people found this helpful  

    Lack of professionalism and divided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time

    Pros

    free soft drinks, tea and coffee

    Cons

    When it comes to work environments, this company is the most racially divided place that I have ever worked. Many managers as well as employees don't bother trying to hide their ignorance towards various racial groups. Favoritism. nepotism, and other -ism are blatant. Many employees talk about the lack of diversity training but are too afraid to speak up. I am used to working in a team-oriented environment in which people of all races and creeds worked together to accomplish goals.

    Looking for professionalism? It's not here... only a show during the interview process.

    If you enjoy working mandatory long hours for inexperienced managers who throw their power around, then this might be the company for you. Training is horrible. Try cramming at least a months worth of training in 5 days. However, you will be expected to know everything from day one as well as potentially working for a team manager with zero experience and no interpersonal skills.

    Sign,
    Blatantly Honest

    Advice to ManagementAdvice

    Please hire a training development team to write curriculum and teach required skills to new hires. How can you punish employees when you're the one who set them up for failure with that horrible fly by night training? Also, diversity in the workplace training is highly needed. This isn't 1814. It's time to get used to that.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    If only this place would listen to its employees it wouldn't be so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than an year)

    Pros

    Very easy to enter the company. They just look for prior customer service experience and then gauge it at the interview process.

    You can build up plenty of PTO

    Holidays and weekends are off.

    Free parking

    You learn a lot of different responsibilities due to necessity

    Cons

    The benefits offered are poor. The doubled in price since reform and deductibles did not shrink at all. Amazing no better packages were negotiated since this is a benefits administration company (they call themselves a technical company, but this isn't true as no executives have a background in technology and no CTO exists yet to this day).

    The majority of your coworkers are new. Unless you are in a senior position, then you generally do not tend to stay there more than a year. This is such a bad sign. You have to consider if management knows how bad of a job it is doing within the employee's perspective if it cannot keep anyone for too long.

    While management has felt pay its "competitive" for the field it is in, most tend to leave for this specific reason. A lot of other places offer much better pay with some experience. The only difference is this place will give you a chance as an entry level employee (this is why it heavily scouts out graduates. Students with loans they have to pay off are there to be taken advantage of is my guess on their view). Their competitors offer much better pay and systems, but do not give newcomers as much opportunity. Either way, once the experience is there, they should offer to match the pay of their competitors. Not just decide to cap it to a certain percent.

    They tend to over-promise to clients and leave the employees to meet unrealistic deadlines. If you are salary, you will easily be working way over 50 hours a week. If you are hourly, you better meet their deadlines (even if overtime is not approved) otherwise they will consider this an occurrence. Enough of these and you will be fired.

    While you earn PTO at a great amount, the use of it is unrealistic. Forget trying to get a week or two off. The second you come back there will be loads of work for you to do. Sometimes you will have to log in and work on your PTO just so you are not so far behind when you return.

    Most of the senior management is completely disconnected from the everyday activity of the everyday workers and their managers. They only pay attention to stats. No actions is taken to really preserve the staff that is the backbone of the company. This is why so many have left as well.

    Advice to ManagementAdvice

    Management and HR have both reviewed the advice given here (evident by the replies of HR). Why doesn't HR take the opportunity to detail what exactly has been done with the advice given?

    I will repeat the same advice given by practically every reviewer here in hopes they listen:

    LISTEN TO YOUR EMPLOYEES.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Houston, TX
    Current Employee - Anonymous in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than an year)

    Pros

    The office culture is good. People overall are friendly.

    Cons

    Dont feel valued or appreciated, just over worked

    Advice to ManagementAdvice

    Really take the time to care about your frontline soldiers - The Service Center (motivation is low)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Empyrean Benefit Solutions Response

    Sep 16, 2014Manager, Corporate Functions

    Friendly people and great office culture are among the top compliments that we receive. We are glad you agree. As a fast growing company in a client-focused business, workloads can be high but staff ... More

  8. 3 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than 3 years)

    Pros

    You build up plenty of PTO pretty quickly
    You work with great co-workers (this does not apply to management and I will explain)
    Hour lunches with breaks when allowed
    Snack station at break room
    You get to learn so much when you are here.

    Cons

    The PTO is almost impossible to use. They block out so many days that I can’t imagine how you get to use up all your time. The team that manages PTO is pretty much clueless on what to do here and does not work to fix it.
    Management is useless when it comes to anything client related. Sure they know one or two, but we manage easily 15+ on each team. They do not make it their priority to know how to take care of all responsibilities with clients and consider you to be their SME’s (Subject Matter Experts). I would love to tell our clients why our manager does not know the client’s everyday workings and see how they react.
    The stress is killer. No type of relief from the amount of responsibilities given. Management again gives all the work out given to them and they take the credit when the work is done. You are given insane deadlines and expectations without any consideration on how overworked you are.
    The expectations are unrealistic because the promises made to clients are unrealistic. They promise quick turnaround times, timely callbacks and follow-ups. What they do not mention is the amount of problems the company’s systems provide and increase the workload 10x. If you don’t get to make your 10 thousandth callback that day it is YOUR fault and YOU are held responsible. Again, management is blind to this fact and does not take responsibility.
    Breaks and lunches are almost never the hour and 15 minutes breaks promised when first hired. We are overworked so lunch breaks are 30 minutes and regular breaks are cancelled. The same group in charge of PTO is in charge of the schedules and they, again, are clueless and manage improperly.
     Before I left, they set up this “training” position for someone who used to be HR. Instead of actually being in charge of creating the training they handed off this work to managers to give to their employees and have it done by some unrealistic deadline. This means the training will STILL be useless as it was before because it was not given the proper time to be created. Yes this is what a person in management did and creates NO type of value to the company. Way to go!
    The supervisor of the call-center is not what it used to be. She used to be involved a lot more with other management, but now barely troubleshoots and fixes any of the problems. I wish they would snap out of it because slowly this place is getting worse to work at.
    The new call system they installed modifies how the bonuses are calculated. Surprise! It reduces your chances of getting a higher bonus.

    Advice to ManagementAdvice

    I have watched these reviews at Glassdoor to see if ANY were acted on by management or HR in the past years. Sadly NONE were addressed. These were mentioned at town hall meetings. Submitted anonymously to HR. Not one improvement. The only thing out of these reviews was management “enthusing” employees to write positive reviews here to increase their rating.
    Management should be ashamed for letting all these problems come into play. They should have seen that their employees are overworked, stressed, underpaid and unappreciated.
    This is why turnover has been so high. HR had responded previously that the turnover rate was low for its industry. This is an absolute lie as you will find when you walk in and see almost no one has a year of experience in this place. The biggest sign of a bad workplace is the amount of new employees. And this place has new employees about every 6 months.
    HR – you should be ashamed for supporting such a bad system like the one in place now. If you knew anything about managing your workforce you would be more involved in finding the problems and fixing them. Since my time there, you never had anything to say to the employees or ask them. I hope this company crumbles and your profession is stained with your lack of action.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Empyrean Benefit Solutions Response

    Sep 16, 2014Manager, Corporate Functions

    We regret that your experience at Empyrean did not fulfill your career ambitions. The opinions you express are not the facts or the typical experience of our staff. We wish you well in your future ... More

  9. 4 people found this helpful  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Houston, TX
    Current Employee - Business Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than 3 years)

    Pros

    Good start-up company, can apply without any IT back ground and can still be successful at this role. Just have to be an analytical thinker.
    4 weeks of PTO with 2 floating holidays and 8 national holidays.
    very causal dress ( you can even come in shorts except for the days when client is visiting)
    Small company so you learn a lot
    Good learning in benefit industry

    Cons

    Really hard to move
    Pay is very low compare to other industries
    Pay growth is slow. Though you get raises twice a year, but if you do the math, you lose 6 months of increase just because you were reviewed twice a year.

    Advice to ManagementAdvice

    No use, it would only be heard if you have good terms with you manager.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Empyrean Benefit Solutions Response

    Sep 16, 2014Manager, Corporate Functions

    Thank you for your thoughts. The paid PTO at Empyrean is the best in our industry. Our compensation practices are very competitive and include six month reviews for those that are rapidly growing ... More

  10.  

    A great company to work for. Fast growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (more than 3 years)

    Pros

    Fulfillment, competitive compensation, four weeks of vacation time.

    Cons

    Some of the areas are not well established.

    Recommends
    Approves of CEO
  11. 4 people found this helpful  

    Stay away from this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II Customer Service Representative in Houston, TX
    Former Employee - Tier II Customer Service Representative in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than an year)

    Pros

    Casual work atmosphere, casual dress, free soda, "small town atmosphere" where everyone knows everyone.

    Cons

    There is a lot of misleading information being provided to employees and clients. Glassdoor is a prime example, just look at the reviews and you can tell which ones were planted by HR and management to try to "up" their ratings from all the bad real ones. They will lure you in with a good salary and work environment but if you try to speak up about what needs to be fixed and provide solutions, be prepared to start looking for another job as they will release people in a heart beat for no cause without any warning. Forget annual reviews or one on one meetings to work on what they think you aren't doing correctly or tell you what you are as they don't do those either.

    Advice to ManagementAdvice

    Fix the issues instead of trying to cover them up. Tell people if there is something they need to work on before you just release them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Empyrean Benefit Solutions Response

    Sep 16, 2014Manager, Corporate Functions

    Thanks for expressing your opinions. The performance management process is anchored in clarity of expectations and regular feedback on performance measures. New ideas are encouraged with our ... More

Empyrean Benefit Solutions Photos

Work at Empyrean Benefit Solutions? Share Your Experiences

Empyrean Benefit Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.