Encore Capital Group
3.6 of 5 43 reviews
www.encorecapital.com San Diego, CA 5000+ Employees

Encore Capital Group Reviews

Updated Apr 20, 2014
Encore Capital Group – “Working at Encore Capital”

All Employees Current Employees Only

3.6 43 reviews

                             

100% Approve of the CEO

Encore Capital Group President and CEO Kenneth A. Vecchione

Kenneth A. Vecchione

(3 ratings)

86% of employees recommend this company to a friend
43 Employee Reviews
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    Its a decent place to work

    Anonymous Employee (Current Employee)

    ProsThe place has good pay and most of the people are nice.

    ConsManagement is not very well informed and more worried about appearance then product.

    Advice to Senior ManagementActually listen to your employees not just one of them in a team.

    Yes, I would recommend this company to a friend

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    Is ok

    Operations Analyst (Current Employee)
    San Diego, CA

    ProsGrowing company, they hire more and more

    ConsVery cheap company. Need to spend more on it and employees

    Advice to Senior ManagementDon't be so cheap to employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    An OK environment at best

    Programmer III (Current Employee)
    San Diego, CA

    Pros- Some of the great people I've known
    - Some really smart ones
    - Stress free
    - Work/life balance

    Cons- Old technology platforms
    - Long gestation period for projects
    - Slow
    - Politics

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
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    2 people found this helpful  

    Great culture, executives very competent with open door policies, employees treated fairly.

    Operations (Former Employee)
    San Diego, CA

    ProsCompensation was generous, reviews were fair, HR was gerenally responsive to employee complaints, promotions are frequent. Overall, company has a great culture and a comfortable yet challenging environment. The workforce tends to be younger (lots of 20 and 30 somethings moving into the San Diego area) and it is a great place to work from a social standpoint.

    ConsOccassional poor hiring and firing decisions are made with respect to management. Health insurance benefits are less than desirable and decrease further every couple of years.

    Advice to Senior ManagementProvide stock or equivalent benefits to a broader group of employees.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Great people, good executive management, ethically challenging business model.

    Technical Program Manager (Former Employee)
    San Diego, CA

    ProsSome very high quality people work at Encore at all levels. Brandon, Jim and Manu are a great management team. This will be a solid business model as long as our economy is in trouble.

    ConsEncore's main business is debt collection. Brandon Black, the CEO, once told a meeting of managers that even his conscious is bothered by the fact that the company makes money through the suffering of others.

    The former CIO was fired due to "lack of confidence" and there has been a lot of turnover in the IT department due to political rivalries and a pay scale that is about 30% less than the local market. Ask them about turnover in the Business Intelligence team for a good example of their current situation.

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    On the surface, it's great

    Anonymous Employee (Former Employee)
    San Diego, CA

    ProsGreat people, from the top down - they truly care about their employees

    ConsThe company suffers from analysis paralysis. The company is constantly changing and people are shifted to and from departments every 6 months. Expectations are rarely clearly conveyed and you are constantly chasing a moving target during annual reviews.

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    4 people found this helpful  

    Looks Good But Be Careful

    Anonymous Employee (Former Employee)
    San Diego, CA

    ProsEncore wants to attract quality employees, and wants to change the bad reputation of their debt collection industry. They try to have decent employee events.

    ConsMost of the management team is young and some lack discipline and finesse. Seems to be a high turnover in management too. HR can seem helpful at first but they've turned their back on employees in an instant to please upper management.

    Advice to Senior ManagementWatch what is happening at all levels so that you can really appreciate those who are working hard even several levels below you and those right under your nose who are real team players. Many feel under appreciated and overworked but will never tell you.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    A great company to work for. Challenging work, opportunities to learn and develop.

    Anonymous Employee (Current Employee)
    San Diego, CA

    ProsGreat culture. Colleagues are great to work with, care about their work and doing their best for the company. Management team is strong and provides clear direction. Great performance is recognized -- rewards are distributed based on merit.

    ConsCollections industry faces a lot of regulatory challenges.

    Advice to Senior ManagementContinue to invest in training and development, and talent management. Offer clearer career pathing.

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    -

    Anonymous Employee (Current Employee)
    San Diego, CA

    ProsSmall company that responds quickly to market changes; in general, good work life balance

    ConsSenior management tends to have trouble staying focused on long-term strategic goals; frequent re-orgs (often to correct problems arising from the last re-org); poor record of rewarding high performers; limited opportunity for promotion/career growth; benefits are slightly below average compared to peers

    Advice to Senior Management-

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    4 people found this helpful  

    Needs new management and better equity compensation

    Anonymous Employee (Former Employee)
    San Diego, CA

    ProsEncore has a young workforce, and the employees are friendly and fun to work with. For being in the collections industry, being able to live in San Diego is a plus. Salaries are about in the 50% percentile for local competitors and are decent, particularly for this industry.

    ConsSenior Management lacks vision and has made bad investment and hiring decisions in the past. Management also seems to ignore or greatly discount potentially serious legal issues if revenues may be impacted as a result, which seems to undermine employee confidence in management and the company's future. Also, equity grants are reserved primarily for managers and executives, leaving entry and intermediate level employees with no incentive to work hard to raise the company's value.

    Advice to Senior ManagementReplace key leadership positions with executives from venture funds or investment-based financial institutions that are aggressive but are used to a high amount of regulation and compliance. Take seriously the legal challenges and potholes highlighted by in-house lawyers. Be more generous with equity grants to all levels within the company.

    No, I would not recommend this company to a friend

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Encore Capital Group – Why Work for Us?

INDIVIDUAL PERSPECTIVE. COLLABORATIVE APPROACH. BUILD YOUR FUTURE WITH US. At Encore Capital Group, the work we do helps pave the way to a brighter future. A leading provider of debt management and recovery… Full Overview

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