Encore Capital Group Reviews

Updated August 25, 2015
84 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
20 Ratings

Pros
  • Managers are very supportive of Work Life balance which I like (in 10 reviews)

  • Good work environment in the company (in 4 reviews)

Cons
  • Non-supportive, experienced senior management (in 3 reviews)

More Pros and Cons

84 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Corporate Counsel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Counsel in San Diego, CA
    Current Employee - Corporate Counsel in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    ECG is a great place to establish and/or develop your career. At ECG, you will get an opportunity to put theory into practice to a greater extent than at some of the larger financial institutions. ECG offers a pretty good benefits package and an amazing employer contribution to employee retirement plans. Colleagues are sharp and nice despite having awesome credentials. Management will typically work with you as long as you work with them and produce quality work.

    Cons

    ECG could use some improvement when it comes to technology and salaries could be a little more competitive.

    Advice to Management

    Ensure that employees have all the tools necessary to successfully perform their job functions.


  2. Business Systems Analyst Ii

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in San Diego, CA
    Former Employee - Business Systems Analyst in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Retirement is 50% match up to federal maximum...It adds up quickly!

    Cons

    IT department is run by supremely bad managers. It's "do" and make sure the results are what I want, but I won't tell you what I want until you do it wrong. Also, work is outsourcing to India.

    Advice to Management

    Get new IT management with people skills. Current, "cut your head off" style does not work. The attrition rate for my manager in 1.5 years is 100% in IT PMO in San Diego


  3. Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    -good work and life balance -good salary

    Cons

    -political environment where who you cozy up to matters more than your work quality and contribution -no bonus if you are not in a management position


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Worst Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    The company pays well. They seem to have a good business plan for the debt management, recovery industry. There are resources available to employees if you know who to go to. They are central Mission Valley.

    Cons

    Employee experience is terrible. Most of the day is spent navigating finger pointing as there is no accountability from leaders or managers. They simply do not see the value in the people they hire to join the organization. Communication appears to be non-existent.

    Advice to Management

    Treat people well. A poor company reputation sticks much longer than a good one.


  6. Staff Attorney

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Great benefits. Good PTO. Great volunteer opportunities. Alot of people are really nice to work with. They actively try to reward offices with small parties for good work.

    Cons

    Many contract/temporary workers who do not care about what they are doing. Upper management only cares about the money coming in. Wants quality work over quantity.

    Advice to Management

    Listen to employees. Make changes when needed. Focus on quality of work. Pay employees that are performing well better salaries.


  7. Sr. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in San Diego, CA
    Current Employee - Senior Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Good work life balance. Most Fridays are optional.

    Cons

    Typical corporate environment; nothing gets done, decisions are made in silos, the top people don't share important information about the company. Town halls are a joke.

    Advice to Management

    Make decisions, share the information, move forward and get some things done.


  8. Helpful (2)

    Company going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group (More than a year)

    Pros

    Commissions were higher than other collection companies.

    Cons

    If you have a second option (for a job) go with that one.


  9. Helpful (4)

    Leadership demonstrates serious corporate culture issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    Clean environment, easy access to freeway

    Cons

    Disrespect for employees and customers is demonstrated daily with facade of corporate values and Consumer Bill of Rights Leadership is based on egotistical dominance and manipulation of truth to hide incompetence and fiscal irresponsibility High turnover due to true talent realizing corruption and individuals standing up to management with no objective support HR

    Advice to Management

    Clean house of ego-maniac management and treat employees and customer with basic respect


  10. Helpful (2)

    Executive Team Out for Themselves Only

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than 5 years)

    Pros

    Benefits are great if you understand how they work.

    Cons

    Company culture has gone down the drain since 2013 when the previous CEO left the organization. Many of the employees that joined prior to 2013 are leaving based on the way the Executive team behaves. It's too bad because the company was on the way to truly re-branding debt collection.

    Advice to Management

    Try getting off the 11th floor from time to time to see what's really going on.


  11. Senior Vendor Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company to work for

    Cons

    Some employees do not like health benefits



Showing 84 of 86 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.