Encore Capital Group

www.encorecapital.com
Employer Engaged

Encore Capital Group Reviews

Updated February 24, 2015
Updated February 24, 2015
63 Reviews
3.4
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
9 Ratings

Review Highlights

Pros
  • Great work life balance, great views (if you're working in the corporate office) (in 10 reviews)

  • I relocated to San Diego a couple of years ago and applied for a position with Encore Capital (in 4 reviews)


Cons
  • Non-supportive, experienced senior management (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, it's just like any other larger company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    I really like the people who work here. They're down to earth and for the most part willing to listen to suggestions and take feedback.

    Cons

    It can sometimes be a little bureaucratic and there definitely a difference in people's perceptions of the value analysts bring compared to other roles in the company.

    Advice to ManagementAdvice

    Try to push to make things equal where you're able to.

  2.  

    Needs a better atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Encore Capital Group

    Pros

    Good entry-level pay, good corporate events

    Cons

    Not very collaborative, needs to have an outlook that attracts the younger generation

  3. 1 person found this helpful  

    No longer see Encore as an Employer of Choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (more than 3 years)

    Pros

    Have met some good and genuine coworkers, Excellent 401K match, convenient location, company making an international footprint, had good learning opportunities

    Cons

    Company Culture...period. I use to be optimistic about Encore as an employer of choice but the bureaucratic environment puts a damper on even being happy to come to work. There are a few managers that you feel genuinely care about your growth in the company. But unfortunately, there are more managers you feel will smile in your face to lighten the scenario but are not as invested. It has become a numbers game and it has effected everyone. There is no longer a community here. There is talent flying out the door, not because they are fired but because they resign. There is effort by leadership to bring change but it is clear they are moving at a pace way slower than the market and this is hurting the company in major ways.

    Advice to ManagementAdvice

    Implement a formal coaching and mentoring program for all levels of the organization sooner than later. You speak of talent retention but the genuine effort is not apparent yet. You can't expect employees to embrace a message that is treated in a siloed manner. A few team builders are addressing symptoms...not the root issues. Encore's reputation as an employer in the San Diego market is not great.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    company culture in the whole company promotions company value salary training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    “Steady work place. Benefits are average.”

    Cons

    “You may get laid off without advance notice due to a "job elimination" decision.”

  6. 1 person found this helpful  

    IT staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff in Phoenix, AZ
    Former Employee - IT Staff in Phoenix, AZ

    I worked at Encore Capital Group full-time (more than 5 years)

    Pros

    Good money. Nice coworkers. Fun place to work and to develop good skills.

    Cons

    Bad managers. Favoritism in San Diego. A director in San Diego has bad emotional problems. He will yell at you one minute and then is super nice the next minute. The CIO could careless.

    Advice to ManagementAdvice

    Hire better leaders. Who cares about ping pong.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Is the growth sustainable?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Good Training opportunities, Good growth opportunities in SD

    Cons

    No growth opportunities in Warren. Vision is there, but does not have execution plans.

  8.  

    A great company with an exciting future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    Everyday I'm challenged with new tasks, projects and opportunities. Encore is growing quickly, which has created a changing environment that helps keep me engaged.

    Cons

    Sometimes new tasks are not well thought out and may require work to be redone using different assumptions.

    Advice to ManagementAdvice

    Spend less time reacting and more time planning.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Encore Capital Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (more than a year)

    Pros

    Great work life balance, great views (if you're working in the corporate office).

    Cons

    Non-supportive, experienced senior management. Terms like 'political' are often used as an excuse for rude, unprofessional or rude behavior.
    Lack of internal management and diversity training opportunities.

    Advice to ManagementAdvice

    Learn to trust, support and guide all reporting staff.
    Note to CEO, it's ok to speak to your employees when you pass them in the hallways or ride the elevator with them.

    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    It's debt collection! They don't practice what they preach. Money isn't everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    The location is conveniently located in Mission Valley. Compensation package is reasonable. Some travel possible to other interesting international office locations.

    Cons

    Turnover is high: Some executives and managers are extremely unprofessional and disrespectful. They want soldiers and you have to put up with being mistreated, overworked and under-appreciated. A group in particular is terribly dysfunctional, full of finger-pointing and excuse-making. The few strong players have to pick up the slack of the many others who are either unable or unwilling to get the job done in a reasonable amount of time.

    Advice to ManagementAdvice

    Listen to the feedback and take real action, don't just say you hear us. Don't be frugal with management and promote from within if they are not qualified and especially if they are not good with people. Just because they are good at their job, doesn't make them good at managing people doing their job. You get what you pay for and it costs much more in turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Lengthy Interview Process

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Senior Management and Executives appear competent and very knowledgable of their business. HR was helpful.

    Cons

    Interview process was very lengthy and then after negotiating salary I never heard back again. After calling several times they informed me the position was put on hold until further notice. Never heard back again.

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