Encore Capital Group

  www.encorecapital.com
  www.encorecapital.com

Encore Capital Group Reviews

Updated December 14, 2014
Updated December 14, 2014
58 Reviews
3.2
58 Reviews
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Approve of CEO
Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
8 Ratings

Review Highlights

Pros
  • Great work life balance, great views (if you're working in the corporate office) (in 10 reviews)

  • I relocated to San Diego a couple of years ago and applied for a position with Encore Capital (in 4 reviews)


Cons
  • Non-supportive, experienced senior management (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good if you want to be comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (more than an year)

    Pros

    - Great coworkers. Everyone is friendly welcoming. There are decent employee events
    - Flexible work hours
    - Wellness incentives

    Cons

    - No real focus on training and development; if you want to pursue these opportunities, you have to fight to get them
    - Benefits and compensation; insurance is terrible (despite wellness incentives)
    - Communication in a large department - not everyone gets the right information at the right time
    - At least in this department, there is a high number of temporary employees which results in high turnover and constant training

    Advice to ManagementAdvice

    Invest in your employees. Provide more opportunities for growth and training.
    Reconsider having a larger temporary workforce. This puts a lot of stress on the environment. We are in a constant stage of hiring and training. We haven't been able to develop the expertise and knowledge that one needs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Encore Capital Group full-time (more than an year)

    Pros

    Excellent commitment to employees, Honest and highly involved Leadership, Focus on Growth, Compliance to Laws, Commitment to CBOR, Financially strong

    Cons

    Very fast paced changes, Critical projects are sometimes rushed through

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Encore is a great company with great future

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Working at Encore you learn a lot about all the departments and the company it self. All departments are connected somehow and you have potential to move around. Great 401K

    Cons

    Management is poor. Bad insurance. Changes on a monthly basis, whether its teams, managers, way of doing things.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Specialist in Saint Cloud, MN
    Former Employee - Legal Specialist in Saint Cloud, MN

    I worked at Encore Capital Group full-time (more than an year)

    Pros

    Free Food That Makes You Gain Weight

    Cons

    During my interview process, I asked what the possibility of improving and growing was. I was told that the rate to grow here was high and fast pace. After a year of sitting at a computer, looking at my computer screen and pieces of paper non stop, and consistently asking for new challenges, I kept getting denied.

    They tell you it's not about how many affidavits you do, it's about how well you do them. This is an absolute lie. They could care less about you as a person. All they want is for you to help them sue people so they can make billions of dollars.

    They keep changing rules without telling you. Oh yeah, you first could take a day off without any putting in a week's notice, but all of a sudden you couldn't do this anymore. They never even mentioned a change in rules. They even stated you could call in due to weather with no disciplinary action. Now, you call in because it is 60 below zero and you live 50 miles away, and you get in trouble.

    This place isn't family orientated. Sure, at first it SEEMS okay and a decent place to work, but people keep quitting and soon you will too.

    Roughly three to five people quit a month. This should scare you. At this rate, this business is going to crumble and there will be no job security left for you..

    Work to Life balance is insanely unfair. Overtime, for the last four years (since the department had opened), has never slowed down. There hasn't been a single month of no mandatory overtime. Be aware, your life will soon get hectic, stressful, and family problems will occur. Encore doesn't care about that. All they care about is the numbers and how many people they can sue so that they can get more money.

    Want a raise? Too bad. After working here for more than year, I got the same hourly rate and if I got lucky, after a year and half, I may get 0.01% to 0.03%.

    Want to get promoted? Act stupid. Yep! They only promote individuals with special needs (not literally). You'll see. You have a college degree? There's individuals there without college education that are getting paid more than you. You'll laugh once you see how many people there are getting paid more than you for goofing off and acting stupid.

    Like to stay in shape? With the poor work/life balance, you're going to gain weight because you won't have time to go to the gym and workout.

    You're also going to need glasses because starring at the computer screen all day, everyday, is going to strain your eyes.

    Encore used to be fun, according to some, but now due to it buying out large companies (and trying to grow), they are stopping the "fun" it used to be and turning it into a prison.

    Don't say I didn't tell you so.

    Advice to ManagementAdvice

    Stop The BS

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Overall, the best company I have ever worked for, hands down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - File Clerk in San Diego, CA
    Former Employee - File Clerk in San Diego, CA

    I worked at Encore Capital Group as a contractor (less than an year)

    Pros

    - Excellent culture, at least in the Mission Valley location
    - Professional but fun, younger work force
    - Clean, new working environment with plenty of natural light (again at least in the Mission Valley tower location)
    - Keep your head down, do your work, and people WILL notice
    - Personally, I experienced very little micro-managing, but others' experiences may be different

    Cons

    - The language in the office can get a little colorful, but that is due to the very down to earth culture. Sort of comes with the territory. Might bother some people.

    Advice to ManagementAdvice

    Unless the culture has changed since I left, you are doing wonderfully, in my opinion/experience. Think about language, however.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    BSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in San Diego, CA
    Current Employee - Business Systems Analyst in San Diego, CA

    I have been working at Encore Capital Group full-time (more than 3 years)

    Pros

    Innovative company with a lot of young people.

    Cons

    Sometimes management is a little overzealous with their management choices.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Stable professional workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (less than an year)

    Pros

    Stable company that is doing very well, great central San Diego location, professional and respectful employees and management.

    Cons

    Unless you are middle management or above there is not a bonus structure, employees are given no stock options, 401 match is not so great, health insurance package is very weak for how large the company is.

    Advice to ManagementAdvice

    Think about giving employees stock options and bonuses.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Admin Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in San Diego, CA
    Current Employee - Administrative Assistant in San Diego, CA

    I have been working at Encore Capital Group full-time (more than 5 years)

    Pros

    Great Company to work for! Lots of opportunity

    Cons

    Benefits arent great wish we had more options

    Advice to ManagementAdvice

    Offer more benefit options

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good company to work for with bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analytics in San Diego, CA
    Current Employee - Analytics in San Diego, CA

    I have been working at Encore Capital Group full-time (more than 3 years)

    Pros

    Work life balance, fun atmosphere to work in

    Cons

    average comp, direction of company is constantly changing

    Advice to ManagementAdvice

    keep creating internal growth opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Senior Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Operations Analyst in San Diego, CA
    Current Employee - Senior Operations Analyst in San Diego, CA

    I have been working at Encore Capital Group full-time (more than 3 years)

    Pros

    - Great work life balance
    - Workplace has a family like environment
    - Fun outings
    - Learn a lot quickly
    - Exposure to leadership
    - Strong technical skill development

    Cons

    - Pay is well below average which is a shame because that is the main reason people end up leaving
    - Investment in offshore technical support makes life difficult

    Advice to ManagementAdvice

    Pay top talent

    Recommends
    Positive Outlook
    Approves of CEO

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