Encore Capital Group Reviews

Updated July 27, 2015
81 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

81 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Needs a better atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Encore Capital Group

    Pros

    Good entry-level pay, good corporate events

    Cons

    Not very collaborative, needs to have an outlook that attracts the younger generation


  2. Helpful (4)

    No longer see Encore as an Employer of Choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Have met some good and genuine coworkers, Excellent 401K match, convenient location, company making an international footprint, had good learning opportunities

    Cons

    Company Culture...period. I use to be optimistic about Encore as an employer of choice but the bureaucratic environment puts a damper on even being happy to come to work. There are a few managers that you feel genuinely care about your growth in the company. But unfortunately, there are more managers you feel will smile in your face to lighten the scenario but are not as invested. It has become a numbers game and it has effected everyone. There is no longer a community here. There is talent flying out the door, not because they are fired but because they resign. There is effort by leadership to bring change but it is clear they are moving at a pace way slower than the market and this is hurting the company in major ways.

    Advice to Management

    Implement a formal coaching and mentoring program for all levels of the organization sooner than later. You speak of talent retention but the genuine effort is not apparent yet. You can't expect employees to embrace a message that is treated in a siloed manner. A few team builders are addressing symptoms...not the root issues. Encore's reputation as an employer in the San Diego market is not great.


  3. company culture in the whole company promotions company value salary training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    “Steady work place. Benefits are average.”

    Cons

    “You may get laid off without advance notice due to a "job elimination" decision.”


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    IT staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Phoenix, AZ
    Former Employee - IT Staff in Phoenix, AZ

    I worked at Encore Capital Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good money. Nice coworkers. Fun place to work and to develop good skills.

    Cons

    Bad managers. Favoritism in San Diego. A director in San Diego has bad emotional problems. He will yell at you one minute and then is super nice the next minute. The CIO could careless.

    Advice to Management

    Hire better leaders. Who cares about ping pong.


  6. Is the growth sustainable?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Good Training opportunities, Good growth opportunities in SD

    Cons

    No growth opportunities in Warren. Vision is there, but does not have execution plans.


  7. A great company with an exciting future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everyday I'm challenged with new tasks, projects and opportunities. Encore is growing quickly, which has created a changing environment that helps keep me engaged.

    Cons

    Sometimes new tasks are not well thought out and may require work to be redone using different assumptions.

    Advice to Management

    Spend less time reacting and more time planning.


  8. Helpful (2)

    Encore Capital Group

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (More than a year)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great work life balance, great views (if you're working in the corporate office).

    Cons

    Non-supportive, experienced senior management. Terms like 'political' are often used as an excuse for rude, unprofessional or rude behavior. Lack of internal management and diversity training opportunities.

    Advice to Management

    Learn to trust, support and guide all reporting staff. Note to CEO, it's ok to speak to your employees when you pass them in the hallways or ride the elevator with them.


  9. Encore review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great diversity of talent and experience

    Cons

    Lack of internal training opportunities Health benefits are costly with a very intrusive membership process

    Advice to Management

    Management maturity is needed in several lines of business across the company. Seek opportunities to be proactive instead of reactive as it relates to Enterprise Risk Management initiatives


  10. Lengthy Interview Process

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Pros

    Senior Management and Executives appear competent and very knowledgable of their business. HR was helpful.

    Cons

    Interview process was very lengthy and then after negotiating salary I never heard back again. After calling several times they informed me the position was put on hold until further notice. Never heard back again.


  11. Helpful (1)

    Friendly environment and positive culture, however not without its challenges.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The workforce is friendly. The work environment is clean and safe. The company promotes healthy lifestyles through gym and race reimbursements.

    Cons

    Industry, financial services, is under a lot of scrutiny. Industry environment/dynamics are challenging. Workforce stress is elevated due to the increase in external pressures. Health benefits and compensation are mediocre.

    Advice to Management

    No comment.



Showing 81 of 83 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.