Encore Capital Group

  www.encorecapital.com
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Encore Capital Group Reviews

Updated August 1, 2014
Updated August 1, 2014
47 Reviews

3.4
47 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
5 Ratings

Employee Reviews

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  1. 4 people found this helpful  

    Looks Good But Be Careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    Pros

    Encore wants to attract quality employees, and wants to change the bad reputation of their debt collection industry. They try to have decent employee events.

    Cons

    Most of the management team is young and some lack discipline and finesse. Seems to be a high turnover in management too. HR can seem helpful at first but they've turned their back on employees in an instant to please upper management.

    Advice to ManagementAdvice

    Watch what is happening at all levels so that you can really appreciate those who are working hard even several levels below you and those right under your nose who are real team players. Many feel under appreciated and overworked but will never tell you.

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    A great company to work for. Challenging work, opportunities to learn and develop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    Pros

    Great culture. Colleagues are great to work with, care about their work and doing their best for the company. Management team is strong and provides clear direction. Great performance is recognized -- rewards are distributed based on merit.

    Cons

    Collections industry faces a lot of regulatory challenges.

    Advice to ManagementAdvice

    Continue to invest in training and development, and talent management. Offer clearer career pathing.

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    -

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    Pros

    Small company that responds quickly to market changes; in general, good work life balance

    Cons

    Senior management tends to have trouble staying focused on long-term strategic goals; frequent re-orgs (often to correct problems arising from the last re-org); poor record of rewarding high performers; limited opportunity for promotion/career growth; benefits are slightly below average compared to peers

    Advice to ManagementAdvice

    -

    No opinion of CEO
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  5. 4 people found this helpful  

    Needs new management and better equity compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    Pros

    Encore has a young workforce, and the employees are friendly and fun to work with. For being in the collections industry, being able to live in San Diego is a plus. Salaries are about in the 50% percentile for local competitors and are decent, particularly for this industry.

    Cons

    Senior Management lacks vision and has made bad investment and hiring decisions in the past. Management also seems to ignore or greatly discount potentially serious legal issues if revenues may be impacted as a result, which seems to undermine employee confidence in management and the company's future. Also, equity grants are reserved primarily for managers and executives, leaving entry and intermediate level employees with no incentive to work hard to raise the company's value.

    Advice to ManagementAdvice

    Replace key leadership positions with executives from venture funds or investment-based financial institutions that are aggressive but are used to a high amount of regulation and compliance. Take seriously the legal challenges and potholes highlighted by in-house lawyers. Be more generous with equity grants to all levels within the company.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Diego, CA
    Current Employee - Senior Software Engineer in San Diego, CA

    Pros

    profitable business with great grow strength

    Cons

    overkilled departments, not very efficient

    Advice to ManagementAdvice

    focus on the profit

    Recommends
    Approves of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Exe  in  Gurgaon, Maharashtra (India)
    Current Employee - Customer Care Exe in Gurgaon, Maharashtra (India)

    Pros

    Employee centric, good people and facilities are awsome

    Cons

    Nothing, everything seems to be good

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Best Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analytic Intern  in  New Delhi (India)
    Former Employee - Analytic Intern in New Delhi (India)

    Pros

    Promotes Professional and personal Growth by providing skills training and tuition assistance
    Excellent Leadership support from the top management
    Work and life balanced environment
    Employees are friendly and helpful, other department people know you by name
    Nearly free lunch and Dinner service, healthy food

    Cons

    Have to open doors for the full time position for the candidates who undergo internship or other training opportunity as they already have an idea about the company business.

    Also have to make the job application procedure more easy to use and friendly.

    Advice to ManagementAdvice

    The company has to diversity the portfolio of business, right now more focus is on charged off debt recovery, to increase market cap and growth in the future. The growth is stagnant and thus need to expand its business.

    Encore has the potential for the growth. The company is mostly focus on debt management and recovery solution mostly for the charged off debt.
    I think to expand the business the corporation has to expand business into the real estate/property financing. This will add diversity and benefit for the company and increases the market cap. (Which is nearly same for since Nov 2013 to Feb2014)

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Company Overview

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ok to work with this org as an IT guy

    Cons

    Not good to work for a long time

  10.  

    Would have been a great place to work, if could have reduce the bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You will get an opportunity to work with Highly talented people
    Decent Payer

    Cons

    Too much groupism
    Heavy bureaucracy
    very Individual driven functions

    Advice to ManagementAdvice

    Would have been a great place to work, if could have reduce the bureaucracy

    Positive Outlook
    No opinion of CEO
  11.  

    Good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Gurgaon, Haryana (India)
    Current Employee - Manager in Gurgaon, Haryana (India)

    Pros

    Good Culture, transparency, good salary

    Cons

    Work Timings, hectic job, office politics

    Advice to ManagementAdvice

    Change the work timings

    Recommends
    Positive Outlook
    Approves of CEO

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