Endsight Reviews

Former Employee – worked at Endsight full-time for more than 3 years

Pros – Endsight's customer base covers a broad spectrum. They have some simple networks for green leafs to get their feet wet, as well as complex networks for a more experienced engineer to sink their teeth into. How many metaphors can I fit in a sentence?

While it is true that much is expected of you, as long as you have a decent work ethic there is plenty of fun to be had too. I believe management is really trying hard to make this a good company to work for.

Cons – Benefits leave something to be desired, but seemed to have been improving.

As the company gets bigger, office politics get more important :)

Advice to Senior Management – Show more people how connected you are to their day to day - I don't think everyone realizes.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Endsight

Pros – -Professional Services department has some excellent leadership. Sure, they can sometimes be brutally honest when you screw something up, but they work with you to own up to the problems and then move on to the next task. They live up to the name "Professional Services."

-There is a company-wide expectation to do right by the client. They do a post-project review session for every major project in order to make sure nothing was missed and that all documentation is in order.

-There is a lot of pressure to get the job done, however it is vastly balanced out by the sheer amount of knowledge you gain while on the job. I've learned a great deal, and am still learning thanks to the pressures of the job responsibilities. My long term career is stronger because of my time at Endsight.

-There has been some communication issues between the different teams across Endsight as other reviews have pointed out. But in recent months there has been some solid efforts and improvements to get things going. I think it's been visible in my day-to-day operations between the teams.

-They pay for certifications, which is a big plus to both employee and employer. This is something you keep even after you leave the company.

Cons – -I wish they had a better benefits package, especially when it comes to dependent coverage.

-There is a lot of pressure to work work work, and employees are praised for working over 40 hours per week. For the company, whose employees are mostly exempt, they highly encourage you to work extra hours.

-This leads into a lot of pressure to work while in your off hours or at home, with little time to balance work and personal life.

Advice to Senior Management – Work on making employees happy. I've seen too many people turn over while working here, mostly due to the pressures they feel are on them by management. I think management has its heart in the right spot, but encouraging a work/personal life balance will lead to a more loyal workforce.

Yes, I would recommend this company to a friend

Current Employee – been working at Endsight

Pros – - company events

- It used to be the people but more good people are leaving. The ex-response center manager was heart of the company and it was sad to see him leave. Even though this is a currently a con, some of the employees he personally trained are still here, passing on his knowledge and belief of what a good tech should be. This shaped the company positively in the past. We miss you dearly.

- New techs trying to grow their skills. The exposure of hundreds of clients can be intense. There is a trade-off, but i think it is worth putting in the extra time to tackle and learn

Cons – - Workload is not balanced across departments / people. Some employees' workload seem a lot less compared to those carrying the weight for their team. The response center senior guys last year seem to carry the weight for all departments. the project team senior guys seem to never sleep or get any of the benefits because they are on the road most of the time.

- Low Morale. the original team who grew the company are all gone. The company will attempt to put a band-aid to "fix" morale issues but it's too late.

- Politics. Marketing. Selling. this defines the small company more than the core values that were preached to us. It doesn't feel like the client is the #1 focus. It doesn't feel like the employees are a priority as "everyone is replaceable". People are good at talking, but really bad at executing and delivering.

- Certifications. After losing the senior techs, some employees were pushed (almost forced) to get certifications so the company can stay partners with vendors for discount and benefits. Other employees did not have to; creating an unfair treatment in the workplace.

- Horrible worklife balance. This is one of the biggest problems at Endsight. While told we should balance our work/life, it's near impossible for some. some employees are favored and some add little value to the company. Some do more harm than good.

- Angry clients. Besides unhappy employees, a lot of clients are also very dissatisfied with the company's performance. It makes working here even harder. Smaller clients do not get the attention they deserve and bigger clients are leaving us. there is a big turnover rate.

- Hugh turnover rate. In less than a year. senior guys and new hires are leaving. About 30% of the people left. These are not your average tech. These are the people who made working at Endsight fun, challenging, and boosted morale.

- Low pay. Compared to the market average, Endsight nickel and dimes some employees.

- Horrible health benefits. Can't even call them "benefits".

Advice to Senior Management – - Listen to your employees. It is not just about selling.
- Improve HR. It is almost non-existent. Very poor job in caring and execution. Good at talking.

No, I would not recommend this company to a friend

Current Employee – been working at Endsight

Pros – - Free lunch on Tuesday and Wednesdays
- Free Mrs. Field Cookies on your birthday
- Snacks and drinks
- Work load is sufficient to keep you busy, and makes the day fly by
- Location: Close to the Marina, not too far from CAL/Telegraph
- Exposure to all of the latest technology while working with clients

Cons – - Record high attrition: Several employees including top level Senior Technicians in the Response Center have left the company due to poor management, politics and lack of companywide synergy

- Poor Work/Life balance: Employees are encouraged to work through their lunches and also stay after their shift has completed. This is to carry the weight of others. In fact, you will get reprimanded for not doing so. Also, while management is trying to ramp up your skills with in house training, you trade them your valuable lunch break. 8 hours of work with no break what so ever. We also have to work to cover the other employees while they are being trained, in other words forced to stay on the premise and work during lunch.

- Non established management: Management in the Response Center is constantly going through trial and error. I have yet to experience a system here that is stable and does not lead to several people quitting or getting fired. Right now, excessive pressure is being applied by management to increase performance in order to compensate for the loss of employees as well as clients. This in turn has impacted morale

- Low Morale: When you witness so many skilled people leave in such little time, it takes a toll on the motivation of the department. This also affects ones confidence in management’s ability to attract and maintain valuable resources. Also, there have been instances where management was not honest about someone's reason for leaving. The lack of companywide synergy does not help either

- Departmentalized and keep it that way: The politics of the company make it extremely difficult to work with employees from other departments. The experience dealing with other departments is that you must "own your own ticket, and don't bother me." Basically, you will get an annoyed reaction as you try obtaining some sort of assistance, or simply getting clarification on a issues. Thus, you are on your own

- Communication: The communication from the Field Engineers to the Response Center is unsatisfactory. There have been several instances where project work was done over the weekend and the Response Center was not notified. In turn, we get several calls come Monday from upset clients, yet we do not have a solid explanation or solution. Come to find out later that someone has made changes but did not inform us. This causes unnecessary stress for both the client and the Response Center

- Misleading potential new hires: An upbeat video with happy music playing while employees are shooting each other with Nerf guns and being jolly is shown to potential new hires during their orientation. However, the morale and atmosphere depicted in the video is far from the truth. What makes it even worse is that as an employee I'm aware of how the video is depicted, and what the real working atmosphere is like. What's bad is that some employees have actually tried to create that environment; maybe to live up to the video but it did not stick.

- Poor Compensation: The compensation for the Response Center is unsatisfactory. Per management, the Response Center is regarded as a Helpdesk level position, and therefore should be paid accordingly. The truth is, the Response Center is not just a junior level position, the role encompasses support for everything from servers, desktops, all aspects of networking, etc. Normally, in a full service shop with a Helpdesk, they are the first point of contact. Then, the issues get escalated to a Tier2 or Tier3 accordingly. However, at Endsight, there is no such thing. The Response Center is Tier1 through Tier3. The Field Engineers are not a point of escalation, but rather delegation because they are either familiar with the problem, have worked on it already as a result of a project, or they are onsite

- Medical Benefits: Horrible!

Advice to Senior Management – - Establish solid management
- Create companywide synergy
- Minimize politics
- Improve communication
- Pay competitive and accurate wages

No, I would not recommend this company to a friend

Former Employee – worked at Endsight

Pros – As a company, EndSight is recognized as a leader in small-to-medium business IT support and having the company name on your resume is a boost for most IT professional.

Cons – The expectations and workload put on the shoulders of the systems administrators are highly unrealistic. Concerning management, a lot of improvements could be made in regards to employee relations and bonus structure. A great deal of disrespect, and often times disdain, is shown towards employees by C-level management.

Advice to Senior Management – For the amount of work expected of employees, a great deal more respect for their skills, hours worked, and effort needs to be payed. IT is a tough field, there is enough pressure from the work and the customers/clients without having to deal with pressure from above and being forced to "manage your manager". Ease up, these are professionals and you should let them do what they do best.

No, I would not recommend this company to a friend

Current Employee – been working at Endsight full-time

Pros – Growth is encouraged and management is keen on hiring and promoting from within. Management is very encouraging of employees choosing a career that makes sense for them and will provide you the training and mentorship to make that happen. It is often the case that when someone is no longer at their position it is because they have taken a job on the other side of the office.

Did I mention free lunch twice a week and a full service gym?

The option to telecommute when appropriate is a nice bonus.

Cons – Meetings and huddles can be monotonous and time consuming.

Advice to Senior Management – keep meetings and huddles brief.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Endsight for more than a year

Pros – The Owners/Partners. They are interested in the lives of the people who work here. They ask questions and care. They are interested in your professional goals and ask what they can do to help. They are also be more than happy to schedule one-on-one sessions with you to share their company knowledge.

Professional development. You are pushed to do your job well and expand your production capacity as a person. When you look at the progress over even the past few quarters, you feel great at how much more value you are able to deliver to the workplace. There are several opportunities to grow your skills. They will even teach you company wide Endsight University classes and buy you food.

Resources. I cannot believe how many company resources I have at my fingertips to help me do my job better.

Mass company emails are fun and friendly and positively boost the atmosphere in the office.

Endsight hires a lot of cool people! Everyone seems to be on good terms with everyone else here. I know that's the experience for me, can't speak for everyone else though.

After work activity opportunities. (namely basketball and football). These help us meld as a group more.

GYM!!! This doesn't get used a lot, but it's really helpful when you are pressed for time and know that you won't be able to work out at home. And when the remolding is finished we'll be able to take showers.

Cons – Not enough synergy. We are an IT company and don't play enough. For the best IT Manage Service Provider in the SF Bay Area, this is disappointing. These things bring synergy to the company as a whole.

We only get two catered lunches a week.

Advice to Senior Management – Even though only half of us religiously took the Monday massages. 50% is GREAT and we should re-continue the massage program.

Please bring back the department events. When I think of good times at Endsight, I think of the department events. It gave us a fun environment to play together and to see something we haven't necessarily seen before.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Endsight

Pros – +Can get your hands on pretty much everything, from end user workstations to servers to firewalls to routers
+In-house training opportunities
+Want to do the best thing for the customer

Cons – -There is too much workload on every department's shoulders, especially for field engineers
-Low pay for the amount of work expected of you, you may need to threaten to quit if you want to get paid more
-Highly pressured to take additional training on top of your work week
-No work-life balance. Ex: Give praise for coming back into the office two days after your baby was born because of your dedication to work
-Empty promise of a good culture. There are politics between departments and people are often too busy throughout the day to develop relationships during the workday
-Need to log your time, down to the minute depending on which department you are in

Advice to Senior Management – It's great that you want to do a great job for the customer, but you should start caring about your employees as people. Instead of expecting perfection from them and only paying attention to them when something goes wrong, you should affirm people for their hard work. Maybe you can start by paying people up to the industry standard. Everyone works really hard here, but that doesn't mean that we are willing to work overtime and take your "highly encouraged" training courses at the same time.

No, I would not recommend this company to a friend