Endurance International Group

  www.enduranceinternational.com
  www.enduranceinternational.com

Endurance International Group Reviews

Updated December 8, 2014
Updated December 8, 2014
63 Reviews
3.2
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Endurance International Group CEO Hari Ravichandran
Hari Ravichandran
44 Ratings

Review Highlights

Pros
  • When we worked here it was awesome, good benefits, free food, a beer on Friday afternoon (in 6 reviews)

  • Free lunch at the end of every month (in 5 reviews)


Cons
  • Good luck, you're really going to need it with a CEO like Hari (in 3 reviews)

  • Too much emphasis on sales, not enough on tech support (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Technical Support in Tempe, AZ
    Former Employee - Sales & Technical Support in Tempe, AZ

    I worked at Endurance International Group

    Pros

    EIG not only allows career growth but they encourage it! Executives really do have an open door and readily give credit where it's due!

    Cons

    In a saturated market employees need to maintain a disciplined self study program to properly support the customer base, not enough recurring technical training. Extreme focus on open source technology to support enterprise infrastructure has at times become a frustration for front line employees.

    Advice to ManagementAdvice

    Keep up the good work. Don't forget the employees professional development.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Squandered potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    I worked at Endurance International Group full-time (more than an year)

    Pros

    At least in the Burlington headquarters, the fully-stocked kitchen, daily lunches, semi-weekly massages, and overall office aesthetic are really cool.

    Cons

    It's a "technology" company run by your accountant parents offering web 1.0 and 2.0 "products" to small and medium businesses who don't know any better.

    Internally, there's little value placed on innovation and the term "MVP" is often used and abused as an excuse for poor product. If there's no obvious ROI, there's no priority and little-to-no support from senior management. Everything takes a backseat to customer acquisition in order to replace the hoards of existing customers fleeing.

    The organizational chart is riddled with upper and middle management bloat from all the mergers and acquisitions (one of EIG's primary business models), which means office bureaucracy is hard to navigate.

    If you're looking for meaningful work for lasting, positive change, Endurance isn't for you. If you're content being a pampered laborer sending emails, pushing pixels, and crunching numbers, this is your dream company.

    Advice to ManagementAdvice

    Look around: the wolves are at the door. Weebly, SquareSpace, Yola, and even an increasingly innovative GoDaddy are changing the web host/domain registration/site builder space while you're trying to rearrange the deckchairs on your sinking ship.

    Jettison the middle management deadweight.

    Put a priority on longer term product development, kick your heavy dependence on customer acquisition, and look to actually build long term value with your customers rather than run them off.

    Pay off your enormous tech debt. It's a house of cards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    too much change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Support in Tempe, AZ
    Former Employee - Tier I Support in Tempe, AZ

    I worked at Endurance International Group full-time (more than 3 years)

    Pros

    can't think of anything good to say.

    Cons

    things change constantly. policies and procedures that effect your pay and bonuses. people. leaders, culture. way too much change.

    Advice to ManagementAdvice

    pick a direction and stick with it. you got rid of a lot of great people who were trying to do good.

    Doesn't Recommend
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  5. 1 person found this helpful  

    Disillusioning environment and uncompetitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Endurance International Group full-time (more than an year)

    Pros

    Nice building location, free food and drinks, managers understood the frustration of the situation and made attempts to remedy the problems but were unsuccessful and most ended up leaving.

    Cons

    Unclear goals for both product and position in the company. Worked in RWC but manager was on East Coast and non-responsive--almost never answered emails or gave feedback.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    An okay place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Endurance International Group full-time (more than 3 years)

    Pros

    Co-workers tend to be nice and have a lot in common. Plenty of positions and departments to promote to.

    Cons

    Obvious favoritism. Slow response to anything other than a major customer issue.

    Advice to ManagementAdvice

    Promote the right people for the job, not people liked more or will act as "yes" men. Listen and act on what employees opinions when possible.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    great perks, awesome co-workers, management has issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Tier I in Tempe, AZ
    Current Employee - Technical Support Tier I in Tempe, AZ

    I have been working at Endurance International Group full-time (more than an year)

    Pros

    perks, free end of the month lunch, free 10 bucks a month for snacks.

    Cons

    training. so many changes that even the managers cannot keep up. not everyone is on the same page.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at Endurance International Group full-time

    Pros

    This company is constantly evolving and growing. Many opportunities exist for promotion and advancement. They promote a great work/life balance and a try to promote a fun work environment.

    Cons

    The salaries aren't very competitive for the industry. There is no professional development such as leadership training, skill enhancements, sales training or any training other than new product training.

    Advice to ManagementAdvice

    Leadership training is in need for many managers. New leadership is doing a great job but many previous managers struggle with controlling their negative emotions such as anger and frustration.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Run far, far away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Draper, UT
    Former Employee - Senior Software Engineer in Draper, UT

    I worked at Endurance International Group full-time (more than 3 years)

    Pros

    The bosses don't understand technology and the team is miniscule, so you're free to move things in whatever direction you choose.

    Cons

    Bosses spend 6-8 hours a day working for other companies, so you have to do their jobs for them; they expect you to turn water to wine on a daily basis while doing the work of four or five other people; if you do solid work day in and day out and don't show it off you get interrogated; everybody gets treated like the bosses' personal assistants; bosses change direction all the time depending on with exec is yelling at them the most (usually it's the biz dev guy but they seem to rotate); bosses and other brands brick around their teams constantly, don't listen to their people and talk back when the team is trying to help save them from themselves. No opportunity for promotion, no continuing education, you're not allowed to take your vacation time, and if you're not racing to the bottom with them, you're an outcast. Trust/honesty/loyalty are nonexistant. They truly believe profit comes from having senior backend engineers change text colors on landing pages and demand business reporting on a daily to hourly basis - which they use to micromanage you.

    Advice to ManagementAdvice

    Listen to your people; don't chase shiny objects; do your own jobs so other people don't have to; focus priorities on core business rather than branching all over the place. Don't run everybody to their limits 24/7/365.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Endurance ruins companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Administrator in Austin, TX
    Former Employee - Linux Administrator in Austin, TX

    I worked at Endurance International Group full-time (more than 3 years)

    Pros

    The pros of EIG are if you own a company they want to acquire... they will likely pay you a lot of money for what you've built. I don't know of any "pro" of working for a hosting provider "collector" like EIG.

    Cons

    EIG makes a habit of taking over businesses, fluffing the outlook in a way to be "positive", then backs out of it's promises.

    Hari stood in front of our office when the acquisition was happening and told us that what we were doing within our office wouldn't change, the culture wouldn't change etc. After the acquisition, EVERYTHING changed. People were getting fired like crazy, quitting because new policies weren't in line with what the job had been before, and write ups began happening much more frequently.

    People across an ocean shouldn't support anything that is USA based unless the product they're supporting came from within their office in the country they're in. Outsourcing jobs to other countries is an act that indicates you don't understand how support is supposed to work. People with technical problems don't want to hear a bunch of "thank yous, please bare with me's, i'm sorry for your problems..." etc. They don't need a massage over the telephone, but rather, want a speedy resolution by someone that is highly knowledgeable. You've heard of "you get what you pay for" right? Well when you save money by giving jobs to another country FOR THE PURPOSE of saving money, you've squandered your ability to give fantastic support. Unfortunately, these days this is what makes a company successful; fantastic support. Good luck, you're really going to need it with a CEO like Hari.

    Advice to ManagementAdvice

    Stop trying to dictate how things happen across such a broad range. Let the people that run the companies you acquire run them the way they were when you were attracted to acquire them. Don't tell people they have a free lunch by working for you then take $600 out of their final pay check for "free lunches". It didn't hurt me that they did this but it definitely caught me by surprise and made me know that there is no end to their penny pinching.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Technical Support = Sales Huckster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Tier I in Phoenix, AZ
    Former Employee - Technical Support Tier I in Phoenix, AZ

    I worked at Endurance International Group full-time (less than an year)

    Pros

    Nice place, nice people, however..

    Cons

    "Technical Support" is basically an over-glorified sales job at Endurance. No matter what your technical skill, bottom line is your sales performance. The commission is not even worth it.

    Advice to ManagementAdvice

    Real technicians have unique skills and experience, they do not want to deal with lowly sales or billing issues.
    Also, the "Tier 2" support in India are totally worthless.

    Get serious as a hosting provider rather than slamming cards with fine-print charges.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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