Enservio Reviews

Updated August 25, 2014
Updated August 25, 2014
13 Reviews
3.2
13 Reviews
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Enservio CEO Jon McNeill
Jon McNeill
10 Ratings

Employee Reviews

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  1.  

    Great Company! Tons of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Easthampton, MA
    Current Employee - Anonymous Employee in Easthampton, MA

    I have been working at Enservio full-time for more than 8 years

    Pros

    Really great perks such as flex days off, generous benefits package, great coworkers, laid back offices, inspiring CEO, fun office socials, mid-day exercise breaks! And lots of positive change with a great team to create/work the change.

    Cons

    Being a part of a young company means lots of change and moving parts.

    Advice to ManagementAdvice

    Keep listening to the people doing the work!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Assessment Of Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing Analyst  in  Needham, MA
    Current Employee - Pricing Analyst in Needham, MA

    I have been working at Enservio full-time for more than a year

    Pros

    -If you are right out of college lots of kids within in your age range.
    -Extremely casual atmosphere
    -Good community

    Cons

    -Limited vertical mobility
    -You will master your job in a short period of time
    -Pay

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Most Innovative company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enservio

    Pros

    The People. Period. This is an amazing group of people. Process centered, really committed to the customer, management sincerely engaged with customers and with employees. large effort to continue to innovate. many promotions from within

    Cons

    sometimes too much innovation, but that's a minor compared to the alternative. lots of effort on the day to day v. longer term sometimes

    Advice to ManagementAdvice

    Keep your hands on approach with customers and our products

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Talk the talk but don't walk the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Enservio full-time for more than 5 years

    Pros

    Innovative, young employees with new ideas. Mid level management is good at recognizing hard work and innovation with verbal praise.

    Cons

    Management talks a good talk but at the end of the day they don't carry through. The overall consensus is that they don't compensate people what they are worth, they think verbal praise is enough. Part of the problem is that upper level management wants mid and lower management to do more with less.

    Advice to ManagementAdvice

    Recognize those who are innovated and work hard with pay and other financial benefits, not just praise.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Its a small company that operates in a corporate manner. Every move you make is based off of data and numbers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mid-level Employee  in  Needham, MA
    Current Employee - Mid-level Employee in Needham, MA

    I have been working at Enservio full-time for more than a year

    Pros

    If you like working with numbers and keeping stats and charts this is the place. They are manical about numbers. They keep you updated on the progress of the company.

    Cons

    Once you get comfortable in a position they make changes on multiple procedures and shift employees around.

    Neutral Outlook
    Approves of CEO
  7.  

    Ok company, but still more questions than answers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Needham, MA
    Current Employee - Anonymous Employee in Needham, MA

    I have been working at Enservio full-time for more than a year

    Pros

    -Can move around vertically or laterally quickly- many people are able to after only 6-12 months
    -Good "extras" such as beer fridays, outings, etc.

    Cons

    -Lack of organization and direction
    -Departments often have competing interests
    -Initial enthusiasm quickly turns into defeated cynicism- ideas and suggestions are encouraged but nothing gets done; mantras and slogans are decreed but do not actually reflect how things are
    -Hurricanes, earthquakes, tornadoes, and wildfires tend to require company's services and are good for the business, which requires a degree of moral flexibility.

    Doesn't Recommend
    Approves of CEO
  8.  

    Friendly, hard-working people, young vibe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Needham, MA
    Current Employee - Anonymous Employee in Needham, MA

    I have been working at Enservio full-time for more than a year

    Pros

    Get to work with friendly, intelligent people
    Opportunities based on talent rather than age and experience
    Active participation in philanthropic ventures
    Culture of wanting to help

    Cons

    Could benefit from more structure and transparency through the ranks

    Advice to ManagementAdvice

    Overcommunicate to the team on Company goals,vision and where employees' daily responsibilities fit

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Needham, MA
    Current Employee - Anonymous Employee in Needham, MA

    I have been working at Enservio full-time for more than a year

    Pros

    very hard workers, and very smart. there are some that are very passionate about doing what the company says its going to do and just doing the best they can. Great product line and great idea behind the software and services.

    Cons

    Terrible internal communication and alot of middle management with overinflated egos. Too many meetings just to make organizers feel important and little accomplishment. People on the front lines are ignored and issues are swept under the rug. Alot of focus on product development, but very little focus on services and operations which causes business to be lost. They say they operate off an "inverted pyramid" but that's just false and senior management doesn't take the time to pay attention and see that. They hand out VP titles like it's nothing. They say they are lean, but that's just an excuse to misinvest company resources while money is spent on silly things. Major micromanagement by middle managers without actual leadership (they're too busy in their meetings.) Everything is data driven, with complete blindness to human elements. And when the ball is dropped, middle management is quick to point the finger.

    Advice to ManagementAdvice

    Lose the VP's and the people just out to make a name for themselves, or don't put them in charge of people. Pay attention to the what the actual workers are saying and don't rely on middle management to do this. If things aren't going well, it makes them look bad, so they sweep it under the rug.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A badly mismanaged company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Easthampton, MA
    Former Employee - Anonymous Employee in Easthampton, MA

    I worked at Enservio full-time for more than a year

    Pros

    Good salary for skilled positions.

    Cons

    IT, Internal communication, disorganized middle management, constantly changing procedures.

    Advice to ManagementAdvice

    Start communicating with one another. Establish policy and procedure then adhere to it without constant change. Become responsible. I have never worked for a company where management totally failed to take responsibility before and lay all the blame elsewhere as is done at Enservio.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enservio full-time for more than 5 years

    Pros

    Small perks to keep people happy

    Cons

    Integration with IW is giving

    Recommends
    Positive Outlook
    Approves of CEO

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