Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Alexandria, VA

2,842 Reviews

3.2
2,842 Reviews
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
562 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good place to start a career...and build a resume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Alexandria, VA
    Current Employee - Anonymous Employee in Alexandria, VA

    Pros

    Great Training program.
    The initial training is solid plus you get regular training and learn a lot of different business practices.
    The workforce is young..85% are between 22-35, so there is a lot of socializing inside and outside the office.
    Great discounts on rentals from Enterprise, Alamo and National since Enterprise owns them all
    Solid Benefits
    They almost NEVER fire non-managers unless you are a complete idiot or you get 3 moving violations..they can't let you drive rentals if you can't drive your own car.

    Cons

    The hours are LONG..Period. Anyone who says different either doesn't know better or is lying. 50 is a VERY low estimate and it's closer to 55 usually and more at busier, understaffed branches. Working 7-6-630 every Monday-Friday and 2-3 Saturdays a month is standard,
    Stressful. You are dealing with people from all walks of life as in any other retail based job. Most of the people are pissed before they walk in the door as their car has been damaged and a lot of them have crappy insurance who never set billing up before the customer is right in front of you, so you get thrown under the bus by the insurance companies who are safely on the other end of a phone... then you get the people with no credit cards. These are the really fun customers who throw fits in the office because they didn't come prepared, imply your racist, and in not so polite a fashion, complain about everything from needing a credit card to the color of their rental ect.
    Cleaning cars in extreme temperatures gets old very fast. As a new hire, you are going to be cleaning cars in professional dress and some of the nastiness you see in these cars is indescribable on a website like this, but use your imagination and then think grosser and you'll get an idea.
    LOT OF POLITICS in moving up. If you are liked by the higher ups, hang out at work functions and perform decently, you will be fine. If you don't play ball, then you better be a sick sales person.

    Advice to ManagementAdvice

    Stop retaining people who clearly aren't willing to perform and bring in people who want to succeed. There are far too many people who don't care at the MT-Branch manager level. Retention is important, but not letting people go simply to maintain high retention numbers is counterproductive. I know they grade the area managers on retention which is clearly the only reason some of the donkey's in the branches still have jobs. You'd have to steal to get fired before becoming a branch manager....

    Approves of CEO

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