Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews in Houston, TX

Updated October 14, 2014
Updated October 14, 2014
3,032 Reviews
3.2
3,032 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
658 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 241 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 169 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 478 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 877 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee Intern in Houston, TX
    Current Employee - Management Trainee Intern in Houston, TX

    I have been working at Enterprise Rent-A-Car as an intern (less than an year)

    Pros

    Working at an airport location for Enterprise was definitely interesting. It's a very fast paced environment, designed for competitive individuals with drive and sales abilities.

    Cons

    Airports have extended work hours so you do not have a consistent work schedule. Hours begin as early as 5:30am to midnight and the airport is opened 365 days .

    Advice to ManagementAdvice

    The internship with Enterprise was an outstanding experience. The culture is great. Management is very helpful and available.

    Recommends
    Positive Outlook
  2.  

    A lot of hard work, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Houston, TX
    Current Employee - Management Trainee in Houston, TX

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    The company as a whole is very well structured, and everyone starts from the bottom in order to move up the ladder. Enterprise only promotes from within so you don't have to worry about some new guy making more money then you although you've been there longer. If you are young (20's) then you are in luck because all your co-workers in the branch will be around your age group so it's easy to relate to one another.

    Cons

    There is no balance between work and play. As long as you are in the branches you will not get a break. They will expect well over 40 hours a week and requesting any time off is very hard due to the short staff in most branches. You will also be dealing with a lot of entitled customers that make it that much harder.

    Advice to ManagementAdvice

    Hire more CSR's so when the branch manager has a meeting or when someone needs some time off the branch won't have to suffer.

    Recommends
    Approves of CEO
  3.  

    Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee Intern in Houston, TX
    Former Employee - Management Trainee Intern in Houston, TX

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Great atmosphere and chance of promotion.

    Cons

    VERY VERY long hours, depends on your team and location which determines the amount of success you can have. Pay is not as great as advertised

    Advice to ManagementAdvice

    Pay more and eliminate the politics within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Current Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Houston, TX
    Current Employee - Management Trainee in Houston, TX

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    Great Business Management Experience
    Awesome people to work with
    Your managers care about you

    Cons

    Long hours
    Long days
    Overworked and underpaid
    No work-life balance
    Rat race to get to the top
    Management promoted on sales, not ethics & principles
    You've got to play the game to get promoted
    No commission pay

    Advice to ManagementAdvice

    Don't stop caring about your employees if they start out great at the beginning and lose focus. To hear encouragement is necessary for more success. Hire more people so we aren't running around with our heads cut off.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Turn and Burn employee mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Houston, TX
    Current Employee - Branch Manager in Houston, TX

    I have been working at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    Good temporary management experience for new college grads only

    Cons

    long hours
    under paid
    over promised
    unequal performance based promotions/demotions
    unprofessional atmosphere during and after business hours

    Advice to ManagementAdvice

    Hire for the long term and stop using the "management" so loosely. This is a sales job, be honest up front.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good place to start if you are extroverted and like sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Houston, TX
    Former Employee - Management Trainee in Houston, TX

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Across different cities, locations and branch types (airport, home city) I have always been able to find great coworkers that make the day more interesting
    Job security
    Exposure to contacts at other companies if you are courteous...this translates to job opportunities so that you can leave Enterprise. Many people find their next jobs from customers
    Good sales training
    Learn about cars and consumer behavior to some extent

    Cons

    Much opportunity for unethical behavior and not checked/encouraged by management
    Pay is abismal, especially for the hours worked
    Unfavorable work-life balance at the branch level...definitely harder for women with children to succeed
    Washing and dealing with cars in a suit...you will ruin multiple pairs of shoes
    Customer service environment so you will deal with upset people daily

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Enterprise Rent-A-Car Response

    Jun 11, 2014Director: Employment Brand

    Thank you for your review of Enterprise. We take unethical behavior very seriously as our expectation is for employees to act ethically at all times. We would like to hear more about your experience ... More

  8. 1 person found this helpful  

    Interestingm, but was avg.ing over 60 hrs/ week.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Management Trainee in Houston, TX
    Former Employee - Sales Management Trainee in Houston, TX

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    If you are ready to not really have a social life then its a great place to work.
    Drive different vehicle and get to know your area/community.

    Cons

    Sales #'s to meet, but you won't get fired for not meeting them.
    arrive at 7am leave sometimes as late as 7pm. difficult to have a life and work here, unless you make this work your life.

    Advice to ManagementAdvice

    Ease up on hours.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    good, the company is large and a great place to work

    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    The best reason to work for this company is the employees. They are always so nice. Everyone cares about what you think and feel. It is like one big family. I love coming to work

    Cons

    The long work week can be a bit to much. Some managers never tell you a head of time when they need help They just think you know. Some times they can be down right thoughtless. No matter, you always get a chance to voice your opinion.

    Advice to ManagementAdvice

    Be a little more considerate

  10.  

    don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager in Houston, TX
    Former Employee - Branch Rental Manager in Houston, TX

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    if you live through this, you can handle anything

    Cons

    work you to death!!! and don't pay you!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Detailer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Detailer in Houston, TX
    Former Employee - Detailer in Houston, TX

    I worked at Enterprise Rent-A-Car part-time (more than an year)

    Pros

    Awesome people to work with.

    Cons

    A great company to work for, but if you are part time they dont really care about you.

    Recommends
    Positive Outlook
    Approves of CEO

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