Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Los Angeles, CA

Updated August 24, 2014
Updated August 24, 2014
2,901 Reviews
3.2
2,901 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
589 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

119 Employee Reviews Back to all reviews

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  1.  

    ERAC is a Pyramid Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager  in  Los Angeles, CA
    Former Employee - Branch Rental Manager in Los Angeles, CA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Co-workers are great, the "us against them" mentality fosters tight relationships. Working at ERAC definitely helps with work ethic and understanding of consumer sales.

    Cons

    The opportunities for advancement are just not there anymore. With stagnation in the overall marketplace, starting at an entry-level position is akin to joining a pyramid scheme at the lowest level. The job gets zero respect, and the hours are brutal. Paradoxically, the company shoves free booze at employees, which has its own negative effects of DUIs, fights, and generally bad behavior.

    Advice to ManagementAdvice

    Consider converting the front-line sales position to a permanent job that includes commission, and reserving the "management training" program for actual management training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Management feels a sense of entitlement and employees are under paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager; Rideshare Division  in  Carson, CA
    Former Employee - Senior Account Manager; Rideshare Division in Carson, CA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Good job right out of college. Meet lots of people and made good drinking buddies. Better social perks rather than career. Branch atmosphere is not professional - everyone comes to work hungover.

    Cons

    Upper management feels a sense of entitlement, especially the Rideshare division out of Carson, CA. Additionally, workers are under paid and taken advantage of. Many previous employees speak of "golden handcuffs" or the "dangled carrot". Promises of advancement, never any action.

    Advice to ManagementAdvice

    When multiple employees come to you with a concern about management, try and get to the bottom of the problem rather than ignoring employee feedback. Also, when an entire division has to replace 80% of its employees, take action.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Don't Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Long Beach, CA
    Current Employee - Management Trainee in Long Beach, CA

    I have been working at Enterprise Rent-A-Car full-time for more than a year

    Pros

    Good Benefits
    You get to meet new people
    You get to drive nice cars
    You get to learn a lot about the corporate world and all of its pitfalls

    Cons

    You will only start out making about $12/hr( oh and that's with a Bachelor Degree)
    You will be worked like a slave.... expect to work about 10-11 hrs/day
    Most people who work at Enterprise drink because they're miserable.... you will be pressured so get prepared
    You have to be fake to move up
    You have to wash cars in fancy suits
    You will not have a life
    People will steal cars from you
    You will move stores a lot
    You will have to work at the airport for about 4 months 12 hour shifts so that means, birthdays, holidays, hot summers, etc.

    Advice to ManagementAdvice

    Pay your employees a decent salary and give them a proper work/life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee  in  Santa Ana, CA
    Former Employee - Manager Trainee in Santa Ana, CA

    I worked at Enterprise Rent-A-Car full-time for less than a year

    Pros

    Good Training Program, Sometimes you get to work with cool people.

    Cons

    Salary is awful, If you like cleaning cars, driving around angry customers, and trying to sell them extra insurance they dont want then Enterprise is right for you. This by far was the worst job I ever had. I rather be homeless then work there again

    Advice to ManagementAdvice

    Hire minimum wage employees to do this job. Kids with college degrees are worth more then these jobs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Sketchy Culture and Bad Pay makes entry level college grads go CRAZY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Los Angeles, CA
    Current Employee - Management Trainee in Los Angeles, CA

    I have been working at Enterprise Rent-A-Car full-time for less than a year

    Pros

    The goal of being employed here is to some day be a manager and the position training reflects this. Also, they give you discounts on renting cars from them.

    Cons

    EVERYONE is a management trainee. That said, who are these people kidding? Do you really think everyone actually buys that they will some day be the one running the show? Let's see, 5 management trainees per location... not sure we're gonna need this many managers. In the mean time, here's $30K a year to do my bidding. The pay will be just enough to barely keep yourself alive until you finally get that promotion. The hours are horrible: 7am-6pm M-F is pretty common, and you'll also be expected to pull shifts on every other Saturday. The culture is nauseating... the regional manager will come by and expect you to go to a "morale building" happy hour after you're done working your 10-13 hour shift so you might see your family before 9pm, he'll strongarm you into donating some of your pennies to the United Way (huge administration fees btw), and expect you to come in to work in a shirt and tie to rent cars. Your bill from the cleaners will be astronomical due to the disparity between your required attire versus requirements of the job , but they deem this worth it since Enterprise is soooo professional compared to HERTZ or ALAMO, who have a nice and neat polo and slacks combo with their logo printed on the shirt. After working here for a very short stint, I hereby refuse to even rent a car from Enterprise, let alone even consider employment with them ever again.

  7.  

    bas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Enterprise Rent-A-Car

    Pros

    nice, friendly, co workers are fun

    Cons

    rude customers, not enough cars

    Advice to ManagementAdvice

    be nice to employees and customers

    Doesn't Recommend
    Disapproves of CEO
  8.  

    work job i ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    fun people to work with

    Cons

    everything, long hours, customers, lots of driving and mindless work,

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management Trainee  in  Canoga Park, CA
    Current Employee - Management Trainee in Canoga Park, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    You learn good customer service skills.

    Cons

    No opportunity for advancement. Pay is not competitive with any company

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    The only reason you make a decent salary is because you work 50 + hours per week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Long Beach, CA
    Current Employee - Anonymous Employee in Long Beach, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    good sales training
    learning experience
    good employee discounts

    Cons

    move around to different offices all the time
    no work life balance
    hours are awful
    promotions are unfair
    management discipline is not consistent
    sometimes no lunches or breaks

    Advice to ManagementAdvice

    You need to invest in ALL people and take time to develop EVERY ONE and not just the people who are doing well.

    Doesn't Recommend
    Approves of CEO
  11.  

    Run for your life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management Trainee  in  El Monte, CA
    Current Employee - Management Trainee in El Monte, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    ERAC is a good stepping stone to have on your resume. Sorry can't think of any more pros than that.

    Cons

    - horrible pay $11.33/hour
    - no work life balance. Be prepared to lose your social life.
    - employee turnover is super high. People drop like flies here.

    Advice to ManagementAdvice

    Stop taking advantage of your employees. Give employees breaks which are required by law (ie 15 breaks). Stop lying to employees about promotions that will never happen

    Doesn't Recommend
    Disapproves of CEO

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