Enterprise Rent-A-Car Reviews

Updated June 12, 2015
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3.4
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Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
5 Ratings

Pros
  • I got a lot of really good customer service experience (in 249 reviews)

  • I met so many great people working for Enterprise (in 176 reviews)

Cons
  • No work/life balance if you are married or want to start a family (in 525 reviews)

  • Tough starting out with long hours (in 923 reviews)

More Pros and Cons

12 Employee Reviews

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  1. Helpful (1)

    Reservation Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in Oklahoma City, OK
    Current Employee - Reservation Sales Agent in Oklahoma City, OK

    I have been working at Enterprise Rent-A-Car full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/Life balance, Wonderful management all the way up to the top, Cool bonuses and great base pay, abilty to work from home, and perks and rewards for a job well done!

    Cons

    Not a lot of advancement if not in the vacinity of the brick and mortar location, some of the bonus requirementts where unfair based on things that you can not control, having something like a disconnect percentage ( how many times you hang up first) affect my pay increase when all other metrics where far beyond office average.

    Advice to Management

    If there are a lot of a complaints on a particular issue take quicker action to resolve it. History proves when we have the tools to do our jobs the results are amazing for the company.


  2. Helpful (1)

    Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Driver in Oklahoma City, OK
    Former Employee - Part-time Driver in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car part-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours Likable people Simple work - driving cars can be fun

    Cons

    Pay for entry level work is lower than at competitors Consistently running out of cars resulting in unhappy customers High employee turnover

    Advice to Management

    Compensate managers based on customer satisfaction and not percentage of fleet rented. Focus on customer satisfaction. Make transition for employees of acquired companies easier.


  3. ERAC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Oklahoma City, OK
    Former Employee - Management Trainee in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The pay was decent

    Cons

    The expectations in the office were unreal

    Advice to Management

    Follow through and respect


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  5. Great place to start a career and network

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Center Supervisor in Oklahoma City, OK
    Former Employee - Service Center Supervisor in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very good benefits for employees with familys and stable income

    Cons

    Company pay the person, not the position. You will need to have a handful of promotions to get to competitive salaries of similar outside jobs

    Advice to Management

    Make sure you are comparing apples to apples when evaluating performance with other groups


  6. Terrible Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Oklahoma City, OK
    Former Employee - Branch Manager in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    "Discounted" rental car insurance from their absurdly over-priced rental program for employees.

    Cons

    Does not pay based on the value you bring, and they will promote people over you if they threaten to quit - even if they will fail in the role. When your in their training program, you don't mind working 55+ hours a week because you get overtime pay, but as soon as you cross over into being an assistant manager you work more hours for less pay. They tell you they value "work/life balance", but you're still expected to work the same amount of hours during their designated hours of operations, so good luck trying to get your kids too and from school when you have to be at work by 6:30 or 7 AM, and your doors don't shut until after 6PM. If your desperate for a job just to get experience, pick Enterprise, if you would like to enjoy any aspect of your personal life then STAY AWAY!

    Advice to Management

    Try being fair to your employees and treat them like they matter.


  7. Great company to begin your career with and great company to work for as long as you are relocatable you will do well.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive - Car Sales in Oklahoma City, OK
    Former Employee - Account Executive - Car Sales in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Enterprise provides great experience and looks very good on a resume. It is a great place to start your career or to give you experience you need in the business world.

    Cons

    Move up or move on mentality. Low wages and long hours. Washing care in a suit and tie not a lot of fun.

    Advice to Management

    Keep up the great training programs!


  8. Great Corporate Structure...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Oklahoma City, OK
    Current Employee - Management Trainee in Oklahoma City, OK

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to wear a suit every day and wash cars.

    Cons

    50-55 hours per week for 36k per year. You'll be so happy working for Enterprise that you won't need money, family or friends. Very intelligent, creative, fun co-workers, definitely not robots....Ask about the 9.99 weekend special*. It's special in that it takes a long time to explain to customers that they are now here and the cars that are 9.99 a day are a Toyota Yaris or a Fiat 500 and that doesn't include any insurance.

    Advice to Management

    Stay open Sunday so that you can make as much money as possible, why not just be 24 hours a day? Keep a revolving door of fresh recent college graduates, you'll know it's time to replace them when they start to get that "the world has crushed my spirit" look in their eyes.


  9. Enterprise Rent A Car

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Rental Manager in Oklahoma City, OK
    Former Employee - Assistant Branch Rental Manager in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people, good benefits for comparable companies

    Cons

    Pay doesnt match performance and no appreciation.


  10. Helpful (1)

    Great company with some bad managers

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK

    I worked at Enterprise Rent-A-Car

    Approves of CEO
    Approves of CEO

    Pros

    Opportunity to advance and income potential

    Cons

    Some managers have been in their positions way to long and have lost touch with their people and some are just covering their butts at the expense of others

    Advice to Management

    Treat your employees better to improve yout turnover


  11. Car Sales pays very well

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Oklahoma City, OK
    Current Employee - Senior Account Executive in Oklahoma City, OK

    I have been working at Enterprise Rent-A-Car

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I work in the sales department, so it's a much different environment than the rental offices. The pay is very good, and the program is much better designed than your typical car sales lot.

    Cons

    Employees are treated as fungible, and there is no loyalty. If you don't perform, you're out. If you haven't reached your quota for the month, you're expected to work long hours until you do. If you work fewer hours once you hit your quota, you're heckled for 'giving up'. This department will take as much of your energy as you'll give it, and then ask for more.

    Advice to Management

    At least pretend like your employees are important to you. Again, this pertains to car sales, not car rental. Do a better job of being loyal and encouraging to consistent performers if they have a down month.



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