Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews in Raleigh, NC

Updated July 22, 2014
Updated July 22, 2014
3,032 Reviews
3.2
3,032 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
658 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 241 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 169 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 478 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 877 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I loved my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (more than 8 years)

    Pros

    I really enjoyed my time with this company. I grew so much as a professional and have very fond memories of being part of a wonderful, fun and engaged team.

    Cons

    Sometimes they have some very strict rules that to do not take into consideration other factors. This may cause them to lose very committed, hardworking and talented people.

    Advice to ManagementAdvice

    Show more compassion and pay your people more so that you can keep great talent

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Hours too long but great job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Raleigh, NC
    Current Employee - Management Assistant in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Will gain personal growth and develop great relationships

    Cons

    Work 50 plus hours a week. Plus work every other Saturday. Pay grade does not match up what is expected out of all the time

    Advice to ManagementAdvice

    Find a way to cut hours because we all know that you are not going to pay more

    Positive Outlook
  3.  

    Good resume builder. Terrible pay, hours, and favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Raleigh, NC
    Former Employee - Management Trainee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    It's a great place to build a resume and make a steady check (read: $11.67/hr, built in 10+ hours overtime/week)

    Cons

    Leadership - they play favorites.

    Sales metrics - Not a level playing field: every store has a different business mix. Some are sales havens, some are affluent and full of wealthy clients. Compare temporary insurance sales working in a seedier part of town versus a body shop near wealthy neighborhoods. You are promoted solely off of this, proceed with caution.

    Pay - $11.67/hr + 10 hours of $17/hr overtime. If you get into management, you'll still barely make $45k

    Hours - 50+ hours per week, in a suit (if you're a guy) cleaning filthy cars in very hot or cold conditions, depending on where you live.

    Customer Service - You have little to no power. Customers play the game all day, and you will endure their abuse and accommodate them based on the "completely satisfied" 5/5 customer service rating your branch is expected to make. ESQI, everybody! Additionally: Assuming you have a great customer service store, it only reflects on your branch - not you.

    Advice to ManagementAdvice

    Your business model is to burn through recent college grads by dangling a carrot of promotions and career growth. Try investing in them a little more, and re-vamping your arcane sales metrics to level the playing field.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    I was overworked and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Raleigh, NC
    Former Employee - Management Trainee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    looks great if you want to go into sales

    Cons

    -hours
    -unethical practices
    -unrealistic sales expectations
    -women were expected to pick up men often times very far away and bring them back to the locations, sometimes up to 45 minutes rides with strange men who lived in scary neighborhoods

    Advice to ManagementAdvice

    treat your employees with respect and enforce ethical sales practices

    Doesn't Recommend
    Neutral Outlook
  6.  

    Assistant Manager at ERAC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Raleigh, NC
    Current Employee - Management Assistant in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Prepares you for the corporate business world and allows you to run your own business.

    Cons

    Stressful scenarios with long hours that do not provide enough compensation. Customers always get there way, all they have to do is complain to corporate.

    Advice to ManagementAdvice

    Hire more staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great experience.....don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Great customer service experience and opportunity to run your own rental branch

    Cons

    Very low pay for the amount of time that you will work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Work is decent, coworkers are awesome, pay has potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Raleigh, NC
    Current Employee - Management Trainee in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    There is room to grow within the company. Your coworkers will grow to become some of your closest friends, because you spend so much time with them. They do reward hard work! And the management experience and training you get right away is great.

    Cons

    Be prepared to work. The hours are long and often repetitive. The pay is not the best at the lower level.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Underpaid and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Enterprise Rent-A-Car

    Pros

    They teach you basic principles on how to run a business and provide great sales training.

    Cons

    You will work 55+ hours a week and start out making $32000. It's very cut throat and has high turnover. Management promotes based on favorites and dislikes sharing any opinions other than the ones they share.

    Advice to ManagementAdvice

    Try to ensure the "work life balance" you preach about. Stand behind your employees and worry less about every dollar youre making and more about the people helping you make those dollars!

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    NOT a place for professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management Trainee in Raleigh, NC
    Former Employee - Management Trainee in Raleigh, NC

    I worked at Enterprise Rent-A-Car

    Pros

    Keeps you busy if you hate being at home and do not enjoy social activities.

    Cons

    After you gain a hard earned 4 year degree, they train you to do anything in high heels and an expensive suit including wash a car, inflate tires and run through the rain. Visiting questionable areas of your city to pick up questionable people whom you are alone in the car with for up to 45 minutes. Company does not seem to value intelligence, instead appearing to promote those with the most criminal versatility/sociopathic tendencies.

    Advice to ManagementAdvice

    If Enterprise would continue to require 4 year degrees and call it's program "Management Training", I would suggest more appropriate ways of hiring including behavioral and IQ tests as well as more actual outside sales training rather then focusing on pushing insurance.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management Assistant in Raleigh, NC
    Current Employee - Management Assistant in Raleigh, NC

    I have been working at Enterprise Rent-A-Car

    Pros

    Young workforce that is generally fun to work with. Usually good about being able to get days off for vacation or other reasons.

    Cons

    They work you to death. 50 plus hour weeks are the norm. You wash cars in your suit whether it is cold, hot, or in between. You don't get breaks other than an hour for lunch. If you have a bad sales month, upper management will freeze you out; meaning they don't talk to you as much and generally just don't care about you.

    Advice to ManagementAdvice

    Don't treat your employees like slaves. Compensate them fairly. Hire more car preps. Employees in suits washing cars is ridiculous.

    Doesn't Recommend
    Disapproves of CEO

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