Enterprise Rent-A-Car Reviews

Updated April 22, 2015
16 reviews filtered by
  • Raleigh, NC
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3.4
16 Reviews
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
3 Ratings

16 Employee Reviews

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  1. Part-Time Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in Raleigh, NC
    Current Employee - Driver in Raleigh, NC

    I have been working at Enterprise Rent-A-Car part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get drive brand new cars for 8 hours! The discounts are good, and the people you work with are fun.

    Cons

    It becomes repetitive at times, which may be boring to some. If you really like driving, then you will be fine.

  2. Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Raleigh, NC
    Current Employee - Branch Manager in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (More than 3 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Excellent Training, met a lot of my close friends at Enterprise, great experience in the work force. Learned a lot about managing a business.

    Cons

    ZERO work/life balance, as a BRM I put in 55-60 hours a week... poor pay compensation, wash cars in all types of weather in a suit, under promises from upper management

    Advice to Management

    give your people more time off and with their families. You work us too hard, with not great pay. More opportunity to move up in Admin. Rental is tough to survive.

  3. Great experience, great people, great workplace environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Management Trainee Intern in Raleigh, NC
    Current Intern - Management Trainee Intern in Raleigh, NC

    I have been working at Enterprise Rent-A-Car as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is excellent, strong office culture, decent benefits even as an intern. Seems relatively easy to get promoted. You are able to get very involved in the company, unlike a stereotypical internship. Overall a fun place to work.

    Cons

    Long hours, work some weekends, work/life balance is tough (7am-6pm). Have to deal with some tough/picky customers on a daily basis. Having to clean cars when it gets busy during the summer in your shirt and tie.

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  5. Hours too long but great job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Raleigh, NC
    Current Employee - Management Assistant in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Will gain personal growth and develop great relationships

    Cons

    Work 50 plus hours a week. Plus work every other Saturday. Pay grade does not match up what is expected out of all the time

    Advice to Management

    Find a way to cut hours because we all know that you are not going to pay more

  6. Helpful (1)

    The company cannot keep employees and interviewing process is to lengthy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work From Customer Service in Raleigh, NC
    Former Employee - Work From Customer Service in Raleigh, NC

    I worked at Enterprise Rent-A-Car part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay is seemingly pretty good as well as the hours.

    Cons

    No advancement, wage is capped and no other benefits are offered.

    Advice to Management

    Utilize different recruiters Ms. Parrish seems to be doing most of the interviewing.

  7. Good resume builder. Terrible pay, hours, and favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Raleigh, NC
    Former Employee - Management Trainee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's a great place to build a resume and make a steady check (read: $11.67/hr, built in 10+ hours overtime/week)

    Cons

    Leadership - they play favorites.

    Sales metrics - Not a level playing field: every store has a different business mix. Some are sales havens, some are affluent and full of wealthy clients. Compare temporary insurance sales working in a seedier part of town versus a body shop near wealthy neighborhoods. You are promoted solely off of this, proceed with caution.

    Pay - $11.67/hr + 10 hours of $17/hr overtime. If you get into management, you'll still barely make $45k

    Hours - 50+ hours per week, in a suit (if you're a guy) cleaning filthy cars in very hot or cold conditions, depending on where you live.

    Customer Service - You have little to no power. Customers play the game all day, and you will endure their abuse and accommodate them based on the "completely satisfied" 5/5 customer service rating your branch is expected to make. ESQI, everybody! Additionally: Assuming you have a great customer service store, it only reflects on your branch - not you.

    Advice to Management

    Your business model is to burn through recent college grads by dangling a carrot of promotions and career growth. Try investing in them a little more, and re-vamping your arcane sales metrics to level the playing field.

  8. I loved my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I really enjoyed my time with this company. I grew so much as a professional and have very fond memories of being part of a wonderful, fun and engaged team.

    Cons

    Sometimes they have some very strict rules that to do not take into consideration other factors. This may cause them to lose very committed, hardworking and talented people.

    Advice to Management

    Show more compassion and pay your people more so that you can keep great talent

  9. I was overworked and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Raleigh, NC
    Former Employee - Management Trainee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    looks great if you want to go into sales

    Cons

    -hours
    -unethical practices
    -unrealistic sales expectations
    -women were expected to pick up men often times very far away and bring them back to the locations, sometimes up to 45 minutes rides with strange men who lived in scary neighborhoods

    Advice to Management

    treat your employees with respect and enforce ethical sales practices

  10. Assistant Manager at ERAC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Raleigh, NC
    Current Employee - Management Assistant in Raleigh, NC

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Prepares you for the corporate business world and allows you to run your own business.

    Cons

    Stressful scenarios with long hours that do not provide enough compensation. Customers always get there way, all they have to do is complain to corporate.

    Advice to Management

    Hire more staff

  11. Great experience.....don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Enterprise Rent-A-Car full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great customer service experience and opportunity to run your own rental branch

    Cons

    Very low pay for the amount of time that you will work.

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