Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews

Updated October 24, 2014
Updated October 24, 2014
3,058 Reviews
3.2
3,058 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
672 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 243 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 170 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 486 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 888 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    Great place to learn how to run your own business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager
    Former Employee - Branch Rental Manager

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Great experience and recognized as an excellent training program by outside companies. Can advance quickly if you hit your goals. Almost doubled starting salary in under three years. Other areas of opportunities if wanting something other than rental once you are eligible for promotions.

    Cons

    Work life balance is brutal. Long hours with little time for family. Hard to schedule personal appointments because everything is closed when you get off. Industry is under appreciated and general public can be challenging.

    Advice to ManagementAdvice

    Try to find a way to implement a better work/life balance. Would retain quality employees if this happened- or pay more for the extra hours worked.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    working from home,excellent pay working from home,bonuses,benefits,excellent coaching,company that trusts you will help the customer without micro-managing you. so much more///

    Cons

    none I can think of after working here for over a year.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Overall good career building company - not a place to retire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager
    Former Employee - Area Manager

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    Training was awesome. Great recognition for performance. Company takes itself very seriously so they train all level employees to do the same. That is a good confidence booster for future career goals.

    Cons

    No employee loyalty. Heavy work load, long hours, under paid for your entire career there. It is not uncommon to work 6:30am to 9pm for your first three years at the company. The culture is very close knit. Employees feel like Enterprise is the only thing happening in the world. To a career minded employee, it is!

    Advice to ManagementAdvice

    Pay more. Appreciate the team more to gain more long term employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Great Place to Improve Sales Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in San Angelo, TX
    Current Employee - Management Trainee in San Angelo, TX

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    Unlimited chances for promotion
    Highly Regarded Training Program
    Your Boss Understands Your Job
    Great for People Looking to do Sales

    Cons

    Married to Job(not by choice)
    Must Have Sales Skills to Promote
    Putting Up With Customers who Treat you Poorly.

    Advice to ManagementAdvice

    Use criteria in addition to Sales to promote such as Leadership Skills, Fleet Management, ESQI Scores(individual) and criteria that could be used in other parts of the company such as repairs or risk management.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Bardonia, NY
    Former Employee - Management Trainee in Bardonia, NY

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Loved working here because I got to meet different people everyday and hear their interesting stories of why they are in need of a rental car. Pay was decent but had potential when you got promoted to have full use of a car everyday as a branch manager. Got to drive different cars all the time so I learned what I liked and didnt like about certain makes/models.

    Cons

    Long hours....worked from 7:30am-6:00pm. At the time I didnt have a kid so I didn't care. But when I think about my situation now, it would've been very hard to work this out.

    Advice to ManagementAdvice

    Would love if they adjusted the schedule to make it more accomodating for people with familiies.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very good company to get management experence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager in Sparks, NV
    Former Employee - Branch Rental Manager in Sparks, NV

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    The people and experience. Your employees are why you get up everyday and pay is competitive

    Cons

    Hardest job you will ever have. Have to enjoy cleaning cars in a suit in any type of weather and getting yelled at daily by customers.

    Advice to ManagementAdvice

    Running the company and branches on a minimized crew to increase profits only burns out employees and makes it hard place to work for an extended period of time. Upper management has a tendency to get to wrapped up in micro managing through reports rather then listening to the branch management team.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Great part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Agent in Somerville, NJ
    Current Employee - Service Agent in Somerville, NJ

    I have been working at Enterprise Rent-A-Car part-time (more than an year)

    Pros

    -low stress
    -easy pay
    -great people to work with

    Cons

    -work outside
    -only 25/hrs a week

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Management Trainee Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee Intern in Seattle, WA
    Former Employee - Management Trainee Intern in Seattle, WA

    I worked at Enterprise Rent-A-Car as an intern (less than an year)

    Pros

    Enterprise is very strong in their teamwork and culture. Their training is great, with a one week long intensive training course. You learn a lot about customer service and sales, making you a great hire for other companies.

    Cons

    Very poor pay and benefits. You work harder/more than what you are paid for. Schedules are very strict, depending on the branch, you can only request off one holiday per year, and there are very few vacation days. Dealing with customers is a pain: you will deal with difficult customers several times a day which can be stressful and exhausting. Overall it seemed there were more people unsatisfied with their job than satisfied.

    Advice to ManagementAdvice

    Management needs to realize that Enterprise is not your life and that it's more than likely that you won't work their forever. My manager refused to write a recommendation for me simply because I was leaving Enterprise and he didn't believe in supporting employees that turned their back on Enterprise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I enjoy the challenge..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Washington, DC
    Current Employee - Management Trainee in Washington, DC

    I have been working at Enterprise Rent-A-Car part-time (more than an year)

    Pros

    Room for growth in management.

    Cons

    More training for staff to help with sales.

    Advice to ManagementAdvice

    Support your staff

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Asst. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Management in Dallas, TX
    Former Employee - Assistant Management in Dallas, TX

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Learned a lot about how to run an effective business and there is plenty of room to move up in the company as long as you are willing to work for it.
    Incentives were excellent!

    Cons

    At the entry level you do work a lot of crazy hours.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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