Enterprise Rent-A-Car Reviews

Updated August 28, 2014
Updated August 28, 2014
2,867 Reviews

3.2
2,867 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
572 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    You Reap What You Sow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    The training at Enterprise is unmatched. You are given invaluable experience from day one. The benefits package is amazing as well. My management makes themselves available for coaching and constructive feedback on a daily basis.

    Cons

    You truly reap what you sow here. People complain about hours, pay, etc. but a successful career is not grown overnight. If you can see the bigger picture and work hard to invest in the company (and yourself), Enterprise will invest in you ten fold.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Service Agent and Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Agent  in  Philadelphia, PA
    Current Employee - Service Agent in Philadelphia, PA

    I have been working at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Fun to drive and fun to clean

    Cons

    When its come to alot of customers, thats mean its alot of work for Service Agent to clean the cars for customers faster.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Washington, DC
    Current Employee - Branch Manager in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time for more than 8 years

    Pros

    It is a very upbeat and fun atmosphere to work in. There is a ton of opportunity for career growth and earning potential. the best thing about the company is the people that you work with. The company truly does care about its people and understands that the people in the company are what makes enterprise so successful

    Cons

    Work life balance is certainly compromised as every work day is 11 hours and for many people like myself works on saturdays and sundays. Its can be very physically taxing work as well and many days are spent the entire time on your feet. Dealing in the customer service industry can also be very frustrating as many customers know how important customer service is to enterprise and take advantage of it.

    Advice to ManagementAdvice

    We all know how important customer service is but sometimes it supercedes everything else and in many cases upper management takes the approach that the customer is always right too seriously.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Although the pay is not great, the ability to learn how to run your own business is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager  in  Atlanta, GA
    Former Employee - Regional Manager in Atlanta, GA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Training, Family Atmosphere, Team Work, and rewarding (if you work hard), also they provide really good benefits and 401k

    Cons

    LONG HOURS!! There are some politics that go on behind closed doors with upper lever management.
    Training does exist, but you typically have to go ask for it.

    Advice to ManagementAdvice

    Don't lose touch with what made the company such a success to begin with, and don't allow upper level management to play so much politics.

    Take care of customers, Reward hard work.......and let the profits and growth follow.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fantastic company with a hard working atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car part-time for more than a year

    Pros

    It has great upward growth and a fantastic plan to get you there. You are surrounded by people who have the drive to get there as well.

    Cons

    Upward growth is there, but your tenure needs to be there as well. Unfortunately sometimes it doesn't come down to how hard you work, but more how long have you worked hard. interesting way to look at it but frustrating.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Enterprise is a grind, but they teach work hard, how to run your own business and how to take care of customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Rental Manager
    Former Employee - Area Rental Manager

    I worked at Enterprise Rent-A-Car full-time for more than 8 years

    Pros

    The camaraderie is great between employees, the money gets better every year and its not a mentally challenging job.

    Cons

    long hours, work life balance if tough

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    You know what you're getting yourself into and get out of it what you put in.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    I've never felt more like I've earned my pay check, the pay for performance at the branch manager level is very fair. It's really best for people coming out of college, sticking out a year or more of making lower MT/MA pay, then without kids so you can work the long Assistant hours, and when you make branch manager, you can almost relax, just don't buy a house. Its great to see the promotional opportunities constantly being generated.

    Cons

    Lots of hours and until you make assistant, not a lot of control, you're at the whom of your manager. At times, unethical behavior is rewarded, seldom does it stick around for long, but when it beats you out, its disappointing. I think the current promotional track is working too quickly, so that MTs are rapidly becoming MAs and finding that they can't compete for the positions they want. Slow it back down!

    Advice to ManagementAdvice

    Let managers have more control of their cost and expense mix. I'm happy to drive up personnel to ensure better staffing and capability for greater growth and better esqi. Too bad that from the top down this is discouraged. Run tight on people and cars!

  9.  

    great.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    there is an opportunity great mobility

    Cons

    work hours can be very long.

  10.  

    Haven't been working here long but it's very easy going as long as you do your job and don't slack off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PT Service Agent  in  Las Vegas, NV
    Current Employee - PT Service Agent in Las Vegas, NV

    I have been working at Enterprise Rent-A-Car part-time for less than a year

    Pros

    If you want a simple job this is the job for you because cleaning cars is not hard at all. All I do is clean cars which includes washing and vacuuming it, stuff that you shouldn't have to sweat for.

    Cons

    Only cons would be working outside in the heat but you get used to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company to work for if your are competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car full-time

    Pros

    Real opportunity to move up if you perform and persist

    Cons

    Long hours. Standing all day.

    Advice to ManagementAdvice

    Keep on rewarding performance.

    Recommends
    Positive Outlook
    Approves of CEO

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