Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews

Updated December 16, 2014
Updated December 16, 2014
3,232 Reviews
3.2
3,232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
763 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 249 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 176 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 525 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 923 reviews)

More Highlights

Employee Reviews

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  1.  

    Good for resume, but not a great working experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee Intern
    Former Employee - Management Trainee Intern

    I worked at Enterprise Rent-A-Car as an intern (less than an year)

    Pros

    Fun/enjoyable co-workers, widely respected company, quality customer service/sales experience

    Cons

    Poor training, really long hours, questionable ethics within branches, overemphasis on sales

    Advice to ManagementAdvice

    Understand that placing a huge value on customer service as well as pushing sales growth within each branch causes a lot of conflicting tension. Yes, people will continue to stay loyal to Enterprise if quality customer service is consistent. They will not, however, continue to use Enterprise if employees are consistently pushing them to try to get them into bigger vehicles, to buy useless protection products, and to pay out of pocket despite their insurance policy's coverage. Figure out which one you prefer because I found the two values to be quite conflicting. And please stop using the "book don't look" mentality. Over twenty times in my internship I had to call people who had reservations for at least a week in advance and tell them we had no vehicle because of poor fleet management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great company for college grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Columbia, SC
    Former Employee - Management Trainee in Columbia, SC

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Great people
    Fun environment
    Great training program

    Cons

    Sales goals are difficult depending on branch area

    Recommends
    Positive Outlook
  3.  

    Great Company to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Los Angeles, CA
    Current Employee - Branch Manager in Los Angeles, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    Competitive Pay, Great Benefits, Company Car Opportunity, Profit Sharing, 401K Match, Fun Enviornment

    Cons

    Long Hours, Few Upward Growth Opportunities the Higher You Go, Seem to Always be Staffing Issues

    Advice to ManagementAdvice

    Staff Accordingly and Do Not Only Worry About Bottom Line.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    No job fit for an 'enterprising' Graduate...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in London, England (UK)
    Former Employee - Management Trainee in London, England (UK)

    I worked at Enterprise Rent-A-Car (more than an year)

    Pros

    - People: The company is divided up into smaller, local branches often operating with very small teams (as small as 2). If you get on with your team you can make some good friends, which will help your day go a lot quicker. Offices are mostly made up of recent graduates or interns so the work force on the front lines in the rental offices is very youthful. If you're a bit older then you may or may not feel comfortable with this.

    Cons

    * 'So what do you do, exactly?' ----- Not a traditional 'job' as most would think. There is no paperwork, there are no ongoing projects or deadlines to meet. Nor are there any business meetings or client presentations. No boardroom warriors to deal with. In the rental office you exist to serve one purpose: drive. Whether you're collecting them from far flung addresses, picking customers up or maybe driving them home, you'll become very familiar with cars. After long hours working during the week, plus copious amounts of overtime, the novelty quickly wears off. Many offices simply seem to operate a revolving door policy whereby employees collect customers, complete the transaction, check them into cars...and go straight back out and do it all again. Rinse and repeat 20+ times a day and this is essentially the role of a 'Management Trainee' in a nutshell. Outside of this there is a small amount of data entry work which essentially involves answering phones and making reservations for customers.

    * Pay/Compensation ----- Enterprise likens the compensation package on offer to graduates, or 'Management Trainees', to other competitive graduate schemes. The rather basic salary in fact starts off around 25-30% lower than most respectable graduate roles at companies of a similar size. Upon completion of the graduate scheme, and passing the necessary managerial tests, this salary increases by an extra.£1k. Great. The hardest workers are also the most underpaid. Branch Managers and Assistant Managers, who sit in the office all day sending naive trainees out to collect or deliver cars, have their pay linked to the bottom line of the branch: the more it makes, the more they make. Meanwhile, the workers responsible for dealing with customers and making that money through transactions and insurance sales, are paid peanuts for a wage whilst simultaneously feathering the nests of their managers.

    * Long Hours ----- Can be where your relationship with your colleagues comes in handy. On top of a long working week, overtime is expected, incredibly common and arguably part of company culture. Seldomly does an office close on time; rather employees are expected to work until as late as is necessary to get everything done, ready to hit the reset button and do it all again tomorrow. Worryingly, it is not uncommon for employees to be found working until late into the evening to clear the branch's books. Employees are barely given enough time to eat during the day. The standard break is 30 minutes and a classic tactic during busy days is the notorious 'dine & drive': eat your lunch on the go in the passenger seat of the car your colleague is driving. Fine dining. Most branches are chronically understaffed and employees are overworked and underpaid. Branches barely get through the day due to an overwhelming demand, leaving very little room for employee training and development.

    * Work Structure ----- Not being a 'traditional' job, it goes without saying you don't have a case load or portfolio of work to look after. Instead, you are tied to the collective business of the branch; it's up to the employees at the branch to clear its deals and books before the end of the day otherwise prepare to work late. If it's past closing time and you still need to deliver cars to 'X' and 'Y' and collect a customer from 'Z', then...too bad. This 'collective responsibility' means employees who don't pull their weight can quickly become a frustrating burden, whilst more diligent employees can fail to stand out and receive the merit their hard work deserves.

    * Corporate Culture ----- Customers are very important at Enterprise. So important it seems to warrant (compulsory) 'customer service meetings' at various hotel function rooms at all too common intervals - usually conveniently right after working hours & during the evening. Add in incessant emails about said customers and service provided by random employees from unknown, faceless higher-ups and various HR drones and you have all the ingredients for a bit of a weird cult mentality; a mentality drilled into employees in an attempt to mould and integrate them into its well-oiled customer service machine. There is also a high emphasis on sales and figures. If your sales figures aren't up to scratch prepare for an earful off your manager.

    *'This isn't a Meritocracy!' ----- Enterprise is a bit strange. It's a big company but it's also small due to the way it is broken down into hundreds of smaller rental branches. These branches are organised into 'Areas' of maybe 5-10 (guesstimate) branches and everyone pretty much knows the scoop on everyone in their area. If you have your eye on a promotion in your area and you're a bit quiet and not the most popular, or someone is a friend of the manager who suddenly needs a new assistant, then you're out of luck. The fact you're given no real work, and no real responsibilities or opportunities to shine means that when an interview does comes around hiring managers are left with a mess; a huge pile of similar candidates with the exact same skills and experience (or lack of) and managers simply lump for the easier 'friend' option or, even worse, take a punt on who they think might be a good fit based on no tangible evidence whatsoever.

    * Physically Demanding ----- You'll be on your feet for anywhere between 10-12+ hours a day. 5 days a week. It hurts. A lot at first. At some branches during busy days employees are (unofficially) expected to have to physically wash and clean dirty cars for waiting customers. Although the company does employ a team of valets to do this it's not uncommon for them to be utilised for other purposes on busy days, leaving Trainee's to wash and clean said cars in their freshly minted suits.

    Advice to ManagementAdvice

    Give employees more responsibility outside of driving cars all day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Advancement opportunities with hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Pros

    Advancement is possible with hard work and meeting goals. Start from the bottom and work up the ladder.

    Cons

    You work a lot of hours and some weekends but with the work comes opportunity to advance in your career.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    low pay for service agents. (aka car cleaners/washers)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    pros? it's a pay check. but $8.50 hour is low pay. we wash and clean cars, drive customers around, drive cars around, drive employees around... all for $8.50/hour? should pay at least $9.75-10/hour. someone needs to adjust our salaries... its too low. soon as I find something that pays more, I'm outta here.

    Cons

    1. poor equipment for cleaning vehicles.
    2. Ive seen employees lie to customers at least once. this is bad business. Mostly young people here. 30 years old or younger. they cut corners and they lie. not all of them but some do.
    3. 10 1/2 hour days suck.
    4. we have no easy accurate way to put air in tires. buy some better equipment that works.
    5. biweekly pay sucks, they should pay us weekly.
    6. the computer system for logging our hours is old/slow? too many steps required to log in... need to make this process easier... quicker.
    7. I was told to ignore the speed limit and speed when transporting cars from location to location. this is wrong in so many ways.
    8. limiting our hours to just 30 sucks.
    9. very fast paced. they need to tone the pace down a notch or two.
    10. people in the office keep renting cars out that have not been cleaned yet, then they rush us to get it clean because the customer is waiting. this creates stress and mistakes, and maybe accidents in the parking lot. why not tell the customer "yes you can have that car but we need to clean it first so their may be a 10 min wait". this would be so much easier and reduce the stress level.

    Advice to ManagementAdvice

    spend some money on better equipment. and pay us at least 10 bucks/hour. and do something about certain employees that spend their entire shift on the iphone.. smoking or iphones are not a good enough reason to take 15 breaks during the day while others have to pick up the slack.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    This job takes over your life...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Rental Manager in Chicago, IL
    Former Employee - Assistant Branch Rental Manager in Chicago, IL

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    -Intensive and effective training program
    -Most employees are very fun and usually genuinely nice
    -Potential to move up very fast if you work hard enough
    -Great discount on rentals
    -Happy hours and fun events

    Cons

    -Very demanding: long hours and low pay, especially starting out
    -Again, alot of hours, working weekends and holidays (especially at airport location)
    -They'll make you work at the airport for at least 4 months, even if you don't want to
    -Airport locations are the best money but you work weekends and holidays
    -Management can be really good or really bad. Some superiors actually care about you, some don't
    -Constantly being asked to come in early, stay late or work through your lunch break
    -Spend half your work day outside, even during Chicago winter...

  9.  

    Great first step, not so great as you progress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Rental Manager in Turlock, CA
    Former Employee - Assistant Branch Rental Manager in Turlock, CA

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    The training and management skills are excellent. You can take these just about anywhere.

    Cons

    Since Enterprise focuses so much on hiring athletes and Greek people, it tends to feel like a frat house, especially at company banquets and big get events. Advancement is pure politics.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Sales oriented job. Long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Rental Manager in Knoxville, TN
    Current Employee - Assistant Branch Rental Manager in Knoxville, TN

    I have been working at Enterprise Rent-A-Car

    Pros

    Great training and people. They really know how to support you and are willing to give you days off if needed. Lots of corporate exposure for new trainees. Lots of cross training in every department.

    Cons

    Very long hours which resulted in lack of work life balance. People tend to burn out very quickly. Lack of mentorship programs for struggling trainees.

    Advice to ManagementAdvice

    Pay attention to your new trainees. Keep them motivated. Once they lose it, it's very difficult for them to recover and they will leave.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Branch manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    Good resume builder and real world business experience. Great training and development companies love former employees because they know how hard the job can be.

    Cons

    Horrible hours , high pay is promised and dangled in front of you llike a carrot but never given.

    Advice to ManagementAdvice

    Pay your enployees more and allow more flexibility in hours.

    Recommends
    Positive Outlook

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