Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com

Enterprise Rent-A-Car Reviews

Updated December 22, 2014
Updated December 22, 2014
3,249 Reviews
3.2
3,249 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
767 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 249 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 176 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 525 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 923 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great opportunity for growth.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    Eventually can make good money.

    Cons

    Long hours, constant changing of employees.

  2.  

    Enterprise is a great resume builder. But you'll work and work and work for it.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Pros

    Enterprise was a great resume builder. It taught me how to run my own business.

    Cons

    Crazy hours. Minimum pay. High expectations. Washing cars in 20 below temperatures.

    Doesn't Recommend
  3.  

    Great for recent grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Baltimore, MD
    Current Employee - Assistant Manager in Baltimore, MD

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Learn all aspects of running your own business, great customer service skills, and multi-tasking. Employers LOVE to see on resume. Stay at least two years, work hard and can be better than grad school. Get to work with hard working recent grads.

    Cons

    LONG HOURS!
    Challenging work live balance
    Low pay-take advantage of all sales contests for extra money, free lunches/dinner, and gift cards
    Customer Service is very important to the company. They have a "yes" mentality even to the rudest customers

    Advice to ManagementAdvice

    Support staff better. The "say yes" mentality often throws other employees under the bus

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great atmosphere, friendly co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee
    Current Employee - Management Trainee

    I have been working at Enterprise Rent-A-Car part-time (less than an year)

    Pros

    Awesome working atmosphere, decent pay, and attainable career adavancement

    Cons

    sales/customer service oriented, if you don't sell well you won't be promoted. Work is not very meaningful

    Advice to ManagementAdvice

    Management does a great job, however I would recommend opening more diverse positions for entry level candidates

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Run for the hills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Milwaukee, WI
    Former Employee - Management Trainee in Milwaukee, WI

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    None. Seriously, avoid this place like the plague. Quitting was the happiest day of my life.

    Cons

    You will work 60+ hours a week. There is no work-life balance and even when you request vacation time, they will deny it since they are short-staffed 100% of the time. On the off chance you get a promotion, it is a lateral move with a decrease in salary. Cleaning cars in professional attire, despite having attended college. Most customers are extremely rude. You will be dealing with the lowest echelon of society and people will be stealing your cars on a regular basis. I had to drive to pick people up in high-crime neighborhoods. They pay you nothing and act like they are doing you a favor. Trust me, college grads, hold out for a better job.

    Advice to ManagementAdvice

    All of your values are complete and utter lies. Treat your employees like the college graduates they are and let them work less hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good for resume, but not a great working experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee Intern
    Former Employee - Management Trainee Intern

    I worked at Enterprise Rent-A-Car as an intern (less than an year)

    Pros

    Fun/enjoyable co-workers, widely respected company, quality customer service/sales experience

    Cons

    Poor training, really long hours, questionable ethics within branches, overemphasis on sales

    Advice to ManagementAdvice

    Understand that placing a huge value on customer service as well as pushing sales growth within each branch causes a lot of conflicting tension. Yes, people will continue to stay loyal to Enterprise if quality customer service is consistent. They will not, however, continue to use Enterprise if employees are consistently pushing them to try to get them into bigger vehicles, to buy useless protection products, and to pay out of pocket despite their insurance policy's coverage. Figure out which one you prefer because I found the two values to be quite conflicting. And please stop using the "book don't look" mentality. Over twenty times in my internship I had to call people who had reservations for at least a week in advance and tell them we had no vehicle because of poor fleet management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great company for college grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Columbia, SC
    Former Employee - Management Trainee in Columbia, SC

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Great people
    Fun environment
    Great training program

    Cons

    Sales goals are difficult depending on branch area

    Recommends
    Positive Outlook
  9. 2 people found this helpful  

    Fast paced, challenging inside sales quotas, customer service is important, but second to profits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Sales Manager
    Former Employee - Group Sales Manager

    I worked at Enterprise Rent-A-Car full-time (more than 10 years)

    Pros

    Great environment to learn how to operate a business from top to bottom. Fellow employees are wonderful to work with. The pay can be outstanding if you are able to be promoted beyond a branch manager. Great service line. You are truly working for the best in the industry.

    Cons

    The company mission statement has lost it's meaning since the founder is no longer making decisions. His son has put more emphasis on profits over happy employees and satisfied customers. It is a grind at all levels to completely blow away your previous years profit and expense containment numbers. Retention is completely out of control when the company loses ~ 45% of their front line office employees each month. It's hard to have consistently great numbers when you are always training newly hired staff.

    Advice to ManagementAdvice

    Put the old mission statement back in place and follow the original recipe that made the company so great. Employees really do come first then the customers will be even happier and profits will in fact take care of themselves.
    Dont ever forget where you came from.

  10.  

    Great Company to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Los Angeles, CA
    Current Employee - Branch Manager in Los Angeles, CA

    I have been working at Enterprise Rent-A-Car

    Pros

    Competitive Pay, Great Benefits, Company Car Opportunity, Profit Sharing, 401K Match, Fun Enviornment

    Cons

    Long Hours, Few Upward Growth Opportunities the Higher You Go, Seem to Always be Staffing Issues

    Advice to ManagementAdvice

    Staff Accordingly and Do Not Only Worry About Bottom Line.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    No job fit for an 'enterprising' Graduate...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in London, England (UK)
    Former Employee - Management Trainee in London, England (UK)

    I worked at Enterprise Rent-A-Car (more than an year)

    Pros

    - People: The company is divided up into smaller, local branches often operating with very small teams (as small as 2). If you get on with your team you can make some good friends, which will help your day go a lot quicker. Offices are mostly made up of recent graduates or interns so the work force on the front lines in the rental offices is very youthful. If you're a bit older then you may or may not feel comfortable with this.

    Cons

    * 'So what do you do, exactly?' ----- Not a traditional 'job' as most would think. There is no paperwork, there are no ongoing projects or deadlines to meet. Nor are there any business meetings or client presentations. No boardroom warriors to deal with. In the rental office you exist to serve one purpose: drive. Whether you're collecting them from far flung addresses, picking customers up or maybe driving them home, you'll become very familiar with cars. After long hours working during the week, plus copious amounts of overtime, the novelty quickly wears off. Many offices simply seem to operate a revolving door policy whereby employees collect customers, complete the transaction, check them into cars...and go straight back out and do it all again. Rinse and repeat 20+ times a day and this is essentially the role of a 'Management Trainee' in a nutshell. Outside of this there is a small amount of data entry work which essentially involves answering phones and making reservations for customers.

    * Pay/Compensation ----- Enterprise likens the compensation package on offer to graduates, or 'Management Trainees', to other competitive graduate schemes. The rather basic salary in fact starts off around 25-30% lower than most respectable graduate roles at companies of a similar size. Upon completion of the graduate scheme, and passing the necessary managerial tests, this salary increases by an extra.£1k. Great. The hardest workers are also the most underpaid. Branch Managers and Assistant Managers, who sit in the office all day sending naive trainees out to collect or deliver cars, have their pay linked to the bottom line of the branch: the more it makes, the more they make. Meanwhile, the workers responsible for dealing with customers and making that money through transactions and insurance sales, are paid peanuts for a wage whilst simultaneously feathering the nests of their managers.

    * Long Hours ----- Can be where your relationship with your colleagues comes in handy. On top of a long working week, overtime is expected, incredibly common and arguably part of company culture. Seldomly does an office close on time; rather employees are expected to work until as late as is necessary to get everything done, ready to hit the reset button and do it all again tomorrow. Worryingly, it is not uncommon for employees to be found working until late into the evening to clear the branch's books. Employees are barely given enough time to eat during the day. The standard break is 30 minutes and a classic tactic during busy days is the notorious 'dine & drive': eat your lunch on the go in the passenger seat of the car your colleague is driving. Fine dining. Most branches are chronically understaffed and employees are overworked and underpaid. Branches barely get through the day due to an overwhelming demand, leaving very little room for employee training and development.

    * Work Structure ----- Not being a 'traditional' job, it goes without saying you don't have a case load or portfolio of work to look after. Instead, you are tied to the collective business of the branch; it's up to the employees at the branch to clear its deals and books before the end of the day otherwise prepare to work late. If it's past closing time and you still need to deliver cars to 'X' and 'Y' and collect a customer from 'Z', then...too bad. This 'collective responsibility' means employees who don't pull their weight can quickly become a frustrating burden, whilst more diligent employees can fail to stand out and receive the merit their hard work deserves.

    * Corporate Culture ----- Customers are very important at Enterprise. So important it seems to warrant (compulsory) 'customer service meetings' at various hotel function rooms at all too common intervals - usually conveniently right after working hours & during the evening. Add in incessant emails about said customers and service provided by random employees from unknown, faceless higher-ups and various HR drones and you have all the ingredients for a bit of a weird cult mentality; a mentality drilled into employees in an attempt to mould and integrate them into its well-oiled customer service machine. There is also a high emphasis on sales and figures. If your sales figures aren't up to scratch prepare for an earful off your manager.

    *'This isn't a Meritocracy!' ----- Enterprise is a bit strange. It's a big company but it's also small due to the way it is broken down into hundreds of smaller rental branches. These branches are organised into 'Areas' of maybe 5-10 (guesstimate) branches and everyone pretty much knows the scoop on everyone in their area. If you have your eye on a promotion in your area and you're a bit quiet and not the most popular, or someone is a friend of the manager who suddenly needs a new assistant, then you're out of luck. The fact you're given no real work, and no real responsibilities or opportunities to shine means that when an interview does comes around hiring managers are left with a mess; a huge pile of similar candidates with the exact same skills and experience (or lack of) and managers simply lump for the easier 'friend' option or, even worse, take a punt on who they think might be a good fit based on no tangible evidence whatsoever.

    * Physically Demanding ----- You'll be on your feet for anywhere between 10-12+ hours a day. 5 days a week. It hurts. A lot at first. At some branches during busy days employees are (unofficially) expected to have to physically wash and clean dirty cars for waiting customers. Although the company does employ a team of valets to do this it's not uncommon for them to be utilised for other purposes on busy days, leaving Trainee's to wash and clean said cars in their freshly minted suits.

    Advice to ManagementAdvice

    Give employees more responsibility outside of driving cars all day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Enterprise Rent-A-Car Photos

Work at Enterprise Rent-A-Car? Share Your Experiences

Enterprise Rent-A-Car

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.