Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews

Updated August 19, 2014
Updated August 19, 2014
2,842 Reviews

3.2
2,842 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
562 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Assistant Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Rental Manager
    Former Employee - Assistant Branch Rental Manager

    Pros

    Amazing learning experience. I have had much success obtaining other sales jobs because of my ERAC training.

    Cons

    Be prepared for long hours

    Recommends
    Approves of CEO
  2.  

    Keep looking. You're better than this.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Fort Worth, TX
    Former Employee - Management Trainee in Fort Worth, TX

    Pros

    You'll leave with plenty of stories, which good because you outside life is nonexistent.

    Cons

    When I left my pay jumped by $11K/year. I knew that I was being underpaid, but I didn't realize how badly. There was a deeply dishonest culture at every branch I went to, not only between each other, but even worse with the customers. The many times that con artists walk into the branch will make you distrustful of average people. Every bad story of customer service you hear about the company will sound at once outlandish and absolutely credible. If you work here, I can almost guarantee that you will be yelled at for the casual oversight of some other employee, usually one who makes more money and doesn't deal with customers.

    After 4 hours straight of washing cars wearing a tie, you will have a hard time telling your family that you bachelors degree, which Enterprise demands of its management trainees, was worth all of the expense and hard work.

    You'll be amazed how many customers will come in and act like they're above you. They won't believe, at first, that you have a college degree and just cleaned trash out of a car. You'll die a little but in that moment.

    Advice to ManagementAdvice

    Reduce the bureaucracy that insulates you from anyone who deals with customers. You will have unrealistic ideas of their job demands, performance and morale otherwise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Green Machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager  in  Dayton, OH
    Former Employee - Branch Rental Manager in Dayton, OH

    Pros

    If you make it to a Branch Manager level, you are extremely sought out by other employers. A lot of them know how brutal the MT program and promotion structure is at ERAC . Plus, you will make great friends because you are ALWAYS at work ...

    Cons

    No work/life balance at all. It's one of the biggest reasons I (and many others ) left the Green Machine. Pay is also very low for what you have to put up with on a daily basis. Customers will lie, cheat , steal religiously and everything is your fault....

    Advice to ManagementAdvice

    Staff the damn offices and you won't lose so many quality managers. Up the commission structure and help your managers make some better money

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place to start a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager
    Former Employee - Branch Rental Manager

    Pros

    Enterprise people are fantastic. Even though it is a huge company, there is a family feel. Salary is excellent at the entry level and growth comes quickly. Not to mention the great training program.

    Cons

    The hours are long and you will work hard. The hours make it a tough place for single parents to work. It is also a high stress environment.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    ERACE Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good experience on resume and right out of college

    Cons

    Everything else....you work hard for very little pay for a long duration of time. Promises are made that are never really fully met on a consistent basis. All in all this is great right out of college and can give your resume a great boost if you perform well and work there for at least 3 years and as a branch manager for part of that time...otherwise it can be more trouble than it's worth.

    Advice to ManagementAdvice

    to much to critique....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Lots of Learning Experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Hampton, VA
    Current Employee - Management Trainee in Hampton, VA

    Pros

    Learn to management time wisely, Opportunity to run your own business, Work days go by quickly most of the time, Fun atmosphere to work in, Lots of communication

    Cons

    Management will ask you to do something then question why you did it, Employee and customer solutions are often Relative to the day of the week, Not much of a work-life balance, Difficult to get time off

    Advice to ManagementAdvice

    We understand that there is a bottom line that is of great importance. However, do not sacrifice customer and employee satisfaction in the name of a bottom line.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Part Time Service Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you can stand to clean cars all day its not a bad part-time job. Had a great schedule, plus a nice discount on renting cars. Your not detailing cars so its not as bad as it sounds.

    Cons

    Its the type of work that gets old after a while. Sometimes a nagging co-worker in the garage can be difficult to handle as you will spend a lot of time working with one or two other people in a small area.

    Advice to ManagementAdvice

    Management was always good to me. They were respectable, and friendly always. Only advice would be to pay a little more to keep quality workers.

  9.  

    Bad Hours and Undignified Working Conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Kansas City, MO
    Current Employee - Management Trainee in Kansas City, MO

    Pros

    Really cool people, fun culture inside branch at times

    Cons

    Horrible training process, contradictory advice from management, unethical business practices, unappreciative clientele, brutal hours

    Advice to ManagementAdvice

    Working at least 7 a.m. to 6 p.m. everyday is miserable. My branch was incredibly understaffed, and I watched our customer service score take a huge hit because of this. Hire more people so the hours are more flexible. By the end of the summer, the morale at the branch seemed to be at an all-time low. Two hours at home is simply not enough.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Extremely long hours and stressful work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Belfast, Northern Ireland (UK)
    Current Employee - Management Trainee in Belfast, Northern Ireland (UK)

    Pros

    Great experience in customer service, logistics management and sales. All of the above a are required and tested when working for enterprise.

    Cons

    Very long hours will be required to work 50+ hours a week. Salary increases are not great until a few rungs up the ladder. Also will be required to move branch every 6 months so don't get too settled.

    Advice to ManagementAdvice

    Increase salary options and better overtime pay conditions. Also ensuring infrastructure is in place as this has led to struggles at the branch I'm currently working at.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Long Hours... No Break..

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great opportunity to learn how to manage a company.

    Cons

    Too many hoops you have jump through to get ahead.

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