Enterprise Rent-A-Car

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  1.  

    A good resume addition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee
    Former Employee - Management Trainee

    I worked at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    Your peers, the happy hours. Learning back office and business management principles.

    Cons

    Working 50+ hours is the only way to make decent wages. Your selling products that are not real things. Selling rental insurance by basically scaring a customer into the 'benefits' of the coverage. The promotions are based mostly on your sales. Its not a great job for someone who has morals

    Doesn't Recommend
    No opinion of CEO
  2.  

    Help Desk technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Pros

    there is no pros at this terrible company

    Cons

    everything. hired for one job and was put into the worst job and it was bad. what should take 3 minutes because of their complete stupidity each call took 20 minutes. they rent cars... jeez.

    Advice to ManagementAdvice

    you should quit cause they are using you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    If you have morals and values don't work here!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee
    Current Employee - Management Trainee

    I have been working at Enterprise Rent-A-Car full-time (less than a year)

    Pros

    pay , networking, opportunity for fast career advancement

    Cons

    unethical practices, long hours, very demanding, all about sales, lying is encouraged to increase sales

    Advice to ManagementAdvice

    Practice inside the branches what you preach during training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Don't follow their own values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PT Service Agent in Cedar Falls, IA
    Former Employee - PT Service Agent in Cedar Falls, IA

    I worked at Enterprise Rent-A-Car part-time (more than a year)

    Pros

    Really enjoyed working with some of the other employees. Made some lasting friendships. It was nice driving some of the newer model cars.

    Cons

    Book don't look policy (posted at every service agent desk). Lying to retail customer who have reservation. Telling them that they don't have any rentals. With the same lie, "other customers haven't returned their rentals". The truth is they are saving them for corp. accounts. Moving rentals off lot so retail customers won't see them or upgrade rentals because they don't want to give a upgrade to a retail customer because they over booked. They will only treat you well as long as they need something from you. If you become a part time employee expected not to be as a valued employee you won't be included in any after work events that enterprise holds. Left ENTERPRISE after almost 2 Years,When the store manager compared veteran as being no different then the KKK,I'm a retired veteran and the store manage is on the diversity committee.

    Advice to ManagementAdvice

    Try following the enterprise creed, "integrity, honesty, and values"

    Doesn't Recommend
    Approves of CEO
  6.  

    Management trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee
    Former Employee - Management Trainee

    I worked at Enterprise Rent-A-Car

    Pros

    Above minimum wage salary and had fun with other management trainees

    Cons

    Trainees were pressured in making sales to promote within. The assistant manager that I worked with didn't have a good teaching style, felt as if I was ignored when I asked a question, 7am to 6:30pm almost every day you worked. No outside life of work, high stressed, always tense, the work strain was very rough and not worth the money. Always worked 55 hours a week, even though they said we would only work 48 hours.

    Advice to ManagementAdvice

    Have more flex days I the later evening, don't rearrange work schedules.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    Good benefits on car rentals

    Cons

    Long hours, little pay. Company lets the customer run over the employee.

    Doesn't Recommend
    Negative Outlook
  8.  

    Run for the hills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Milwaukee, WI
    Former Employee - Management Trainee in Milwaukee, WI

    I worked at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    None. Seriously, avoid this place like the plague. Quitting was the happiest day of my life.

    Cons

    You will work 60+ hours a week. There is no work-life balance and even when you request vacation time, they will deny it since they are short-staffed 100% of the time. On the off chance you get a promotion, it is a lateral move with a decrease in salary. Cleaning cars in professional attire, despite having attended college. Most customers are extremely rude. You will be dealing with the lowest echelon of society and people will be stealing your cars on a regular basis. I had to drive to pick people up in high-crime neighborhoods. They pay you nothing and act like they are doing you a favor. Trust me, college grads, hold out for a better job.

    Advice to ManagementAdvice

    All of your values are complete and utter lies. Treat your employees like the college graduates they are and let them work less hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    No job fit for an 'enterprising' Graduate...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in London, England (UK)
    Former Employee - Management Trainee in London, England (UK)

    I worked at Enterprise Rent-A-Car (more than a year)

    Pros

    - People: The company is divided up into smaller, local branches often operating with very small teams (as small as 2). If you get on with your team you can make some good friends, which will help your day go a lot quicker. Offices are mostly made up of recent graduates or interns so the work force on the front lines in the rental offices is very youthful. If you're a bit older then you may or may not feel comfortable with this.

    Cons

    * 'So what do you do, exactly?' ----- Not a traditional 'job' as most would think. There is no paperwork, there are no ongoing projects or deadlines to meet. Nor are there any business meetings or client presentations. No boardroom warriors to deal with. In the rental office you exist to serve one purpose: drive. Whether you're collecting them from far flung addresses, picking customers up or maybe driving them home, you'll become very familiar with cars. After long hours working during the week, plus copious amounts of overtime, the novelty quickly wears off. Many offices simply seem to operate a revolving door policy whereby employees collect customers, complete the transaction, check them into cars...and go straight back out and do it all again. Rinse and repeat 20+ times a day and this is essentially the role of a 'Management Trainee' in a nutshell. Outside of this there is a small amount of data entry work which essentially involves answering phones and making reservations for customers.

    * Pay/Compensation ----- Enterprise likens the compensation package on offer to graduates, or 'Management Trainees', to other competitive graduate schemes. The rather basic salary in fact starts off around 25-30% lower than most respectable graduate roles at companies of a similar size. Upon completion of the graduate scheme, and passing the necessary managerial tests, this salary increases by an extra.£1k. Great. The hardest workers are also the most underpaid. Branch Managers and Assistant Managers, who sit in the office all day sending naive trainees out to collect or deliver cars, have their pay linked to the bottom line of the branch: the more it makes, the more they make. Meanwhile, the workers responsible for dealing with customers and making that money through transactions and insurance sales, are paid peanuts for a wage whilst simultaneously feathering the nests of their managers.

    * Long Hours ----- Can be where your relationship with your colleagues comes in handy. On top of a long working week, overtime is expected, incredibly common and arguably part of company culture. Seldomly does an office close on time; rather employees are expected to work until as late as is necessary to get everything done, ready to hit the reset button and do it all again tomorrow. Worryingly, it is not uncommon for employees to be found working until late into the evening to clear the branch's books. Employees are barely given enough time to eat during the day. The standard break is 30 minutes and a classic tactic during busy days is the notorious 'dine & drive': eat your lunch on the go in the passenger seat of the car your colleague is driving. Fine dining. Most branches are chronically understaffed and employees are overworked and underpaid. Branches barely get through the day due to an overwhelming demand, leaving very little room for employee training and development.

    * Work Structure ----- Not being a 'traditional' job, it goes without saying you don't have a case load or portfolio of work to look after. Instead, you are tied to the collective business of the branch; it's up to the employees at the branch to clear its deals and books before the end of the day otherwise prepare to work late. If it's past closing time and you still need to deliver cars to 'X' and 'Y' and collect a customer from 'Z', then...too bad. This 'collective responsibility' means employees who don't pull their weight can quickly become a frustrating burden, whilst more diligent employees can fail to stand out and receive the merit their hard work deserves.

    * Corporate Culture ----- Customers are very important at Enterprise. So important it seems to warrant (compulsory) 'customer service meetings' at various hotel function rooms at all too common intervals - usually conveniently right after working hours & during the evening. Add in incessant emails about said customers and service provided by random employees from unknown, faceless higher-ups and various HR drones and you have all the ingredients for a bit of a weird cult mentality; a mentality drilled into employees in an attempt to mould and integrate them into its well-oiled customer service machine. There is also a high emphasis on sales and figures. If your sales figures aren't up to scratch prepare for an earful off your manager.

    *'This isn't a Meritocracy!' ----- Enterprise is a bit strange. It's a big company but it's also small due to the way it is broken down into hundreds of smaller rental branches. These branches are organised into 'Areas' of maybe 5-10 (guesstimate) branches and everyone pretty much knows the scoop on everyone in their area. If you have your eye on a promotion in your area and you're a bit quiet and not the most popular, or someone is a friend of the manager who suddenly needs a new assistant, then you're out of luck. The fact you're given no real work, and no real responsibilities or opportunities to shine means that when an interview does comes around hiring managers are left with a mess; a huge pile of similar candidates with the exact same skills and experience (or lack of) and managers simply lump for the easier 'friend' option or, even worse, take a punt on who they think might be a good fit based on no tangible evidence whatsoever.

    * Physically Demanding ----- You'll be on your feet for anywhere between 10-12+ hours a day. 5 days a week. It hurts. A lot at first. At some branches during busy days employees are (unofficially) expected to have to physically wash and clean dirty cars for waiting customers. Although the company does employ a team of valets to do this it's not uncommon for them to be utilised for other purposes on busy days, leaving Trainee's to wash and clean said cars in their freshly minted suits.

    Advice to ManagementAdvice

    Give employees more responsibility outside of driving cars all day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall bad mangement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Driver in Bel Air, MD
    Current Employee - Part-time Driver in Bel Air, MD

    I have been working at Enterprise Rent-A-Car part-time (more than 3 years)

    Pros

    The only pro is the cars are nice that you drive.

    Cons

    Everything about management is bad. They could care less about you. Turn over rate is just plain crazy your always switching management and people which is not fair to drivers. Customers service is bad in the company overall.

    Advice to ManagementAdvice

    Hire branch managers that care about you, and don't let people go that should not be let go instead fire people who should have been fired years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management Trainee Position- don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Salt Lake City, UT
    Former Employee - Management Trainee in Salt Lake City, UT

    I worked at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    Good place to learn work ethic

    Cons

    compensation is terrible for the number of hours you work
    no home/work-life balance
    management is very discouraging to all employees
    politics are the only thing that matters to be promoted
    I would work from 6:30am to 7pm Monday through Friday and then all morning on Saturday

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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