Enterprise Rent-A-Car Reviews

Updated September 3, 2015
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4,225 Employee Reviews

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  1. Helpful (3)

    Enterprise doesn't offer a quality work-life balance.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Dallas, TX
    Current Employee - Management Trainee in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If your needing a job with no former experience or skills, the interview process is simple. Hiring managers coach you through the process, they advise you how to answer the area manager and regional managers interview questions before the interview. The first year of your employment, you attend many training events and classes. You are given a driving bonus if you drive to a branch out of your area, although you do have to go through HR, as your branch manager or area manager will avoid paying you as it cuts into branch profit. They offer several ways to earn bonuses through referring employees, car sales leads, and setting up corp accounts. Enterprise grades employees on different aspects of sales and only the top salesman are promoted. There are several ways to build your sales number but the highest weighted product is the additional Damage Waiver, Personal Injury Protection, and Supplemental Liability Protection. The company understanding with sales, is if you are great at selling, then you will be an exceptional manager. You can be promoted to Assistant Manager with in 6-7 months if you are placed in a high selling branch with multiple employees. Assistant Managers and Branch Managers have a high number of turnover, so there is consistent number of management trainees getting promoted. Promotions due not always come with the promised pay-raises, most often people are promoted to a low profiting branch where the object is to prove yourself by turning the branch around, unless you are a personal favorite of the area//regional manager. Then you are given a larger more profitable branch. Branch Managers & above are allowed company vehicle, fuel, and insurance paid, through the company. Branch Managers & above have $200 deducted out of there monthly salary to cover the cost. As a branch Manager your allowed to drive any mid-size car or below.

    Cons

    Enterprise is a very competitive company, for every Branch Manager there are 10 Management Trainees telling the Area Manager they are a better at selling & running a Branch then the current managers. The Area manager also gets paid & promoted based on how many Management Trainees they promote to Branch Manager. It leaves you insecure in your job knowing that if your branch does not perform for a couple months you will be out. Employees are encouraged to purchase food and offer cash bonuses to employees at your location & accounts for referrals. Your not always reimbursed as it seen from the regional & area managers you are reinvesting in your branch to raise profit boosting your pay, HR will reimburse you but it will upset your direct managers as there incomes are tied to area profit. Branch & Area Managers are not always the most honest as they say whatever needs to be said to sell you there point of view. Often times Area Managers & Branch Managers will ignore company policy to make a customer happy or get a good deal on the road. In training you will hear rules & policy but once your in the office the branch & area managers will find a way to overlook the policies in place. In order to stay on the good side of your direct bosses you will be asked to break the policies. Dress policy is very professional, how you dress will have an effect on rather you get promoted, it doesn't matter if your out washing cars for 1-2 hours at a time. As a Manager Trainee you are expected to work 49 hours a week. Enterprise is ran like a fraternity, so lots of hazing. Expect to work extra hours off the clock, making food runs, for body-shops and dealerships (don't expect to be reimbursed), buying lunch for car preps & accounts (again no reimbursement), after work happy-hours (on your own dime).

    Advice to Management

    Need a new management structure with more honesty.


  2. DO NOT WORK FOR ENTERPRISE

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Naperville, IL
    Current Employee - Management Trainee in Naperville, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good on resume (that's what they say). You learn how to multitask in very stressful situations. Some of the people that you work with may be cool.

    Cons

    Lets see...11.5 hours per day. May work on weekends. Boring job where you get yelled at all day from people while Enterprise does not have your back because it's all about Completely Satisfied customers. You will ruin peoples vacations when you over book and not have someone's car. The job sucks and you will absolutely hate it. You will have not life and it will be stressful if you can't sell.

    Advice to Management

    Hire more people at branch so the employees don't have to work 11.5 hour days.


  3. Helpful (2)

    Coporate Multi-Marketing Scheme

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Bethesda, MD
    Former Employee - Management Trainee in Bethesda, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Other companies look at someone with enterprise experience as a good thing because they know about the hell you went through

    Cons

    Work Life Balance Compensation is Tired for work inexperience managers lack proper training

    Advice to Management

    Start taking care of your employees and stop running them into the ground


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  5. Do not deserve their reputation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee Enterprise-Rent-A-Car in Saint Louis, MO
    Former Employee - Management Trainee Enterprise-Rent-A-Car in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Career path, promotion potential available, sales training

    Cons

    Being trained to lie is part of the training process-"your car is in the shop", etc, etc, etc Nil work life balance-regularly questioned if your are "sick enough" to have to stay home, 6-6 minimum schedules Area managers don't even buy damage waiver when they rent-what message does that send about your product?


  6. Helpful (1)

    The only reason you make a decent salary is because you work 50 + hours per week

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Beach, CA
    Current Employee - Anonymous Employee in Long Beach, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    good sales training learning experience good employee discounts

    Cons

    move around to different offices all the time no work life balance hours are awful promotions are unfair management discipline is not consistent sometimes no lunches or breaks

    Advice to Management

    You need to invest in ALL people and take time to develop EVERY ONE and not just the people who are doing well.


  7. Worst Work Environment Imaginable

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Fort Lauderdale, FL
    Current Employee - Assistant Sales Manager in Fort Lauderdale, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits package is the only positive.

    Cons

    work Life balance, flexibility, senior management, customers, glorified pyramid scheme.

    Advice to Management

    don't sit back and let your employees get used and abused by staff & customers. stop bird feeding your employees and let them feel worthy of real compensation.


  8. Running Manager tickets while they just sit there

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Denver, CO
    Former Employee - Management Trainee in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    A lot of young workers, meet people who are traveling, can rent a car and not get the young driver fee if you work there.

    Cons

    long hours, no set schedule it changes every month, managers act like they care but are so busy they never follow through

    Advice to Management

    Run your own tickets when you are not running the counter and follow through when you say you are going to look into fixing something.


  9. Helpful (1)

    Enterprise Sucks

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Atlanta, GA
    Current Employee - Management Trainee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The people are awesome! Best coworkers I ever had.

    Cons

    Everything! The long hours, the stupid customer is always right mentality, the pay, the guise of promotion but not getting promoted because you didn't kiss up...really everything.

    Advice to Management

    Just do better. Your company's core values and ethics are comprised daily by the poor way that business is run in rental branches.


  10. Excellent training in a fast paced, busy environment... but not a career path.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Raritan, NJ
    Former Employee - Management Trainee in Raritan, NJ
    No opinion of CEO

    Pros

    The training received during pre-employment as well as the experiences you are exposed to during employment teach you how to effectively make business decisions. Every customer and every situation is different, which calls for a different thought process each time. Also, micromanagement is never an issue. The branch managers at each office I've experienced have been great in allowing you to make your own decisions, negotiate with customers, and make mistakes. They then reflect on the decision you made, right or wrong, and explain why it was or was not the correct call to make.

    Cons

    Politics in the office are evident almost everywhere as far as promotions go. Also, promotion is solely based on sales performance of the additional products they sell. I list this as a con because many force coverage products on customers, get promoted, and send their offices into the tank because they do not have any management skills. Another con is that if you expect to have any sort of personal life, you're not going to be happy. Work life balance is outrageously unfair for the amount they pay

    Advice to Management

    Promotional restructuring. Allow sales to be only 40 percent of the equation, and incorporate more management criteria when considering promotions.


  11. This "job" is not a career for many

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Boulder, CO
    Current Employee - Management Trainee in Boulder, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most lower level coworkers are good people. Fun before you realize the endless wheel running towards the cheese.

    Cons

    Horrible work/life balance. Lies towards advancement based on performance. Regardless of performance, it is never enough

    Advice to Management

    Stop lying about how great the "opportunity" is



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