Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews in Washington, DC

Updated July 28, 2014
Updated July 28, 2014
2,845 Reviews

3.2
2,845 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
563 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Hard Work Pays Off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Rental Manager  in  Fredericksburg, VA
    Current Employee - Assistant Branch Rental Manager in Fredericksburg, VA

    Pros

    Fun work environment. Fast Paced. Great company values. Great benefits.

    Cons

    Work life balance is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Overworked, underpaid, terrible work/life balance but good experiences and decent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Woodbridge, VA
    Former Employee - Branch Manager in Woodbridge, VA

    Pros

    Good management experience and training.

    Cons

    Overworked (insane pace with very long hours) , underpaid (but sold on way more! and I was a top performer on the matrix), terrible work/life balance, always understaffed... ALWAYS.

    Advice to ManagementAdvice

    Ensure it is possible to have a full staff at locations, including whatever drivers, lot attendents, MTs... whatever is needed find a way!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Management Training Program review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Washington, DC
    Former Employee - Management Trainee in Washington, DC

    Pros

    Great sales experience
    Good training
    Good recognition/incentives

    Cons

    Far less "corporate" than the program seems - some training is provided, but mostly you are just staffing a rental car location
    Poor compensation
    Retail works hours

    Advice to ManagementAdvice

    Attract and keep better talent by striking a better balance between management training and staffing a rental car location. Improve hours and compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    hard work, decent pay, looooooong hours, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Washington, DC
    Current Employee - Management Trainee in Washington, DC

    Pros

    people are awesome, good starting job, great experience, good for resume. there is opportunity for quick promotion if you are good at sales. upper management does seek to develop you professionally. you learn everything about the company. everyone starts from the same place.

    Cons

    the hours are extremely long. the days begin to run together as it can get repetitive. you have to bend over back words for unappreciative customers. you wash cars in a tie. often understaffed. have to work some saturdays. biggest issue is the hours.

    Advice to ManagementAdvice

    hire some more people and spread the hours some! continue giving recent college grads an opportunity. let the staff wear enterprise polo's in the summer, the dress shirt/tie is too damn hot.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    long hours, little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Langley Park, MD
    Former Employee - Management Trainee in Langley Park, MD

    Pros

    great job for someone fresh out of college with little bills. Most of your co workers are young so the office atmosphere is typically fun. happy hours are awesome ( but usually on a saturday) and it is a pretty secure position

    Cons

    the work week is typically 50 hours at least. the pay is horrible and the customers are terrible.

    Advice to ManagementAdvice

    pay more and offer more time off

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Rough hours but worthwhile experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Dulles, VA
    Current Employee - Management Trainee in Dulles, VA

    Pros

    The management trainee program is very forgiving to recent college graduates. Much like an academic environment, ERAC will gradually test your overall working knowledge in phases, with bonuses waiting for you at the end of each. The 100% best thing I found about the company was the quality of people working for the company itself. Where you wont get along with -everyone-, the majority of individuals working at ERAC are easy to relate with, easy to talk too, and just a great deal of fun to be around

    SHORT VERSION

    * Gradual working knowledge exams with bonus structures
    * Awesome people to work with
    * Several reward / MVP events for high performers
    * Can advance through company faster than mandated, if you find the time

    Cons

    You work roughly 55+ hrs/wk for a salary of ~$40k. Until you become an assistant branch manager, all your work is hourly, so it will sincerely feel like grinding slave labor, most felt when you take sick days off. Most of your customers will be rude or short with you, often questioning your competence during the entire rental process. And in the event a customer decides to lie about damage they caused (which happens all the time), the ensuing conversations are as good as "awkward" or as exciting as

    SHORT VERSION

    * Long work-weeks akin to slave labor
    * All work is hourly until you become an Assistant Branch Manager
    * Customers often question your intelligence
    * If damage is found upon the vehicles return, most customers are very contentious about everything you have to say

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Stayed here entirely too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Capitol Heights, MD
    Former Employee - Management Trainee in Capitol Heights, MD

    Pros

    Good people work here, job isn't too difficult, will develop patience and customer service skills

    Cons

    Twelve hour days are pretty normal leaving no kind of work-life balance. Poor sales performances will get you written up or terminated, regardless of how great of an employee you are. If you realize this isn't what you really want to do early on, apply for jobs early. Don't get stuck working here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    only work here if you don't mind being constantly understaffed, unappreciated and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager  in  Fairfax, VA
    Former Employee - Branch Rental Manager in Fairfax, VA

    Pros

    initial on-boarding and training is actually very good. you learn how to work under pressure and increase your mutli-tasking ability. looks good on your resume.

    Cons

    washing cars in suits, under staffed, under staffed, under staffed. being held to unrealistic expectations, getting paid nothing while working 60 plus hours a week as a branch manager, getting yelled out by customers all the time, the list goes on and on.

    Advice to ManagementAdvice

    cut hours employees have to work, staff properly and PAY MORE MONEY

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Don't believe the 5 star reviews ERAC recruiters are putting on here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    Pros

    -Great training in the beginning
    -Looks great on a resume which can lead to much more meaningful and lucrative opportunities (only reason for 2nd star)
    -Coworkers can be nice, but not always
    -Makes a good conversation piece when wanting to complain about something

    Cons

    -The hours. Expect to work at least 50 hours a week and every other Saturday. No work/life balance even though they preach nonstop about it
    -The majority of an MT's day will be playing cashier and cab driver.
    -You WILL be pressured to go to the airport at some point in your ERAC career. You will be told that if you do well there it is a guaranteed fast path to promotion. This is a total lie; they need warm bodies to be rental agreement machines. The airports are open 365 days a year. I was lucky enough to go around the holidays so I got the grand privilege of working Thanksgiving, Xmas, and New Years.
    -Promotions are based on who you know, not your abilities. I've been on the top of the matrix consistently and have NEVER been bottom half and get passed over constantly.
    -Customers are AWFUL. They want to rent their cars for $7 a day, not fill the gas, not pay for damage, and expect free EVERYTHING. They will argue about EVERYTHING.
    -If a customer complains about something you WILL get yelled at even if you followed ERAC's procedures to a T.
    -Pay is terrible. Even branch managers are paid far below what someone in a similar position would make. Unless you are at Area Manager or above (pretty much impossible), in which case you make an extraordinary salary.
    -EVERYONE hates Daily Rental so whenever a position outside Daily Rental opens up they'll get 30+ applicants for one spot.

    Advice to ManagementAdvice

    Fix the airport, fix how promotions are given, fix work/life balance, pay your employees more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    College Degree = Cleaning Car (Buyer Beware)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Manager Trainee  in  Washington, DC
    Current Employee - Manager Trainee in Washington, DC

    Pros

    You can move up quickly but and your commission isn't always fair. You learn how to work extremely hard and I'm not lazy.

    Cons

    You'll clean cars in all types of weather, you work in all types of weather, they overwork you, they'll make you stay sometimes way beyond the time your supposed to get off but don't think you'll get overtime for that because you'll take a 2 hour lunch the next day even if you don't want to. Be ready to kiss butt to move up (it's not about performance).

    Advice to ManagementAdvice

    Be consistent with the culture and the integrity of Enterprise Holdings.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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