Enterprise Rent-A-Car
3.0 of 5 2,701 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

Enterprise Rent-A-Car Reviews in Washington, DC

Updated Jul 1, 2014
All Employees Current Employees Only

2.9 49 reviews

                             

71% Approve of the CEO

Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson

Pamela M. (Pam) Nicholson

(7 ratings)

53% of employees recommend this company to a friend
49 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Rough hours but worthwhile experience.

    Management Trainee (Current Employee)
    Dulles, VA

    ProsThe management trainee program is very forgiving to recent college graduates. Much like an academic environment, ERAC will gradually test your overall working knowledge in phases, with bonuses waiting for you at the end of each. The 100% best thing I found about the company was the quality of people working for the company itself. Where you wont get along with -everyone-, the majority of individuals working at ERAC are easy to relate with, easy to talk too, and just a great deal of fun to be around

    SHORT VERSION

    * Gradual working knowledge exams with bonus structures
    * Awesome people to work with
    * Several reward / MVP events for high performers
    * Can advance through company faster than mandated, if you find the time

    ConsYou work roughly 55+ hrs/wk for a salary of ~$40k. Until you become an assistant branch manager, all your work is hourly, so it will sincerely feel like grinding slave labor, most felt when you take sick days off. Most of your customers will be rude or short with you, often questioning your competence during the entire rental process. And in the event a customer decides to lie about damage they caused (which happens all the time), the ensuing conversations are as good as "awkward" or as exciting as

    SHORT VERSION

    * Long work-weeks akin to slave labor
    * All work is hourly until you become an Assistant Branch Manager
    * Customers often question your intelligence
    * If damage is found upon the vehicles return, most customers are very contentious about everything you have to say

    Yes, I would recommend this company to a friend

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    long hours, little pay

    Management Trainee (Former Employee)
    Langley Park, MD

    Prosgreat job for someone fresh out of college with little bills. Most of your co workers are young so the office atmosphere is typically fun. happy hours are awesome ( but usually on a saturday) and it is a pretty secure position

    Consthe work week is typically 50 hours at least. the pay is horrible and the customers are terrible.

    Advice to Senior Managementpay more and offer more time off

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Stayed here entirely too long

    Management Trainee (Former Employee)
    Capitol Heights, MD

    ProsGood people work here, job isn't too difficult, will develop patience and customer service skills

    ConsTwelve hour days are pretty normal leaving no kind of work-life balance. Poor sales performances will get you written up or terminated, regardless of how great of an employee you are. If you realize this isn't what you really want to do early on, apply for jobs early. Don't get stuck working here.

    No, I would not recommend this company to a friend

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    only work here if you don't mind being constantly understaffed, unappreciated and underpaid

    Branch Rental Manager (Former Employee)
    Fairfax, VA

    Prosinitial on-boarding and training is actually very good. you learn how to work under pressure and increase your mutli-tasking ability. looks good on your resume.

    Conswashing cars in suits, under staffed, under staffed, under staffed. being held to unrealistic expectations, getting paid nothing while working 60 plus hours a week as a branch manager, getting yelled out by customers all the time, the list goes on and on.

    Advice to Senior Managementcut hours employees have to work, staff properly and PAY MORE MONEY

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't believe the 5 star reviews ERAC recruiters are putting on here

    Anonymous Employee (Current Employee)
    Washington, DC

    Pros-Great training in the beginning
    -Looks great on a resume which can lead to much more meaningful and lucrative opportunities (only reason for 2nd star)
    -Coworkers can be nice, but not always
    -Makes a good conversation piece when wanting to complain about something

    Cons-The hours. Expect to work at least 50 hours a week and every other Saturday. No work/life balance even though they preach nonstop about it
    -The majority of an MT's day will be playing cashier and cab driver.
    -You WILL be pressured to go to the airport at some point in your ERAC career. You will be told that if you do well there it is a guaranteed fast path to promotion. This is a total lie; they need warm bodies to be rental agreement machines. The airports are open 365 days a year. I was lucky enough to go around the holidays so I got the grand privilege of working Thanksgiving, Xmas, and New Years.
    -Promotions are based on who you know, not your abilities. I've been on the top of the matrix consistently and have NEVER been bottom half and get passed over constantly.
    -Customers are AWFUL. They want to rent their cars for $7 a day, not fill the gas, not pay for damage, and expect free EVERYTHING. They will argue about EVERYTHING.
    -If a customer complains about something you WILL get yelled at even if you followed ERAC's procedures to a T.
    -Pay is terrible. Even branch managers are paid far below what someone in a similar position would make. Unless you are at Area Manager or above (pretty much impossible), in which case you make an extraordinary salary.
    -EVERYONE hates Daily Rental so whenever a position outside Daily Rental opens up they'll get 30+ applicants for one spot.

    Advice to Senior ManagementFix the airport, fix how promotions are given, fix work/life balance, pay your employees more.

    No, I would not recommend this company to a friend

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    College Degree = Cleaning Car (Buyer Beware)

    Manager Trainee (Current Employee)
    Washington, DC

    ProsYou can move up quickly but and your commission isn't always fair. You learn how to work extremely hard and I'm not lazy.

    ConsYou'll clean cars in all types of weather, you work in all types of weather, they overwork you, they'll make you stay sometimes way beyond the time your supposed to get off but don't think you'll get overtime for that because you'll take a 2 hour lunch the next day even if you don't want to. Be ready to kiss butt to move up (it's not about performance).

    Advice to Senior ManagementBe consistent with the culture and the integrity of Enterprise Holdings.

    No, I would not recommend this company to a friend

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    Branch Manager

    Branch Rental Manager (Former Employee)
    Leesburg, VA

    ProsAbility to move up the ladder somewhat quickly. You have the ability to make some pretty good money after a couple of years, if the stars align.

    ConsHours seem to be a little long for the young college graduates. The attire for males, and females I would assume as well, can make it a bit challenging to wash cars in the middle of summer as fast as pit row!!! That is exactly what you had when you checked your customers into cars, not the most professional look. To get promoted quickly, it is best to attend all happy hours, smooch a lot of butt, and fudge your numbers as much as possible. Seems like an easy way to climb the corporate ladder, but just not my cup of tea.

    Advice to Senior ManagementChill out, and d'ont over promise, and under deliver (ie: cars for reservations) It would benefit you long term to be a little less profitable, purchase more vehicles thus running not as "tight". This would help to ensure that each customer, or at least way more, actually get the car that they reserved. Seems like a pretty simple long term business plan, no???

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Must be willing to work 50+ hours a week for many years

    Branch Rental Manager (Former Employee)
    Washington, DC

    ProsCompensation based on PERFORMANCE will eventually pay off once you are in a management position.

    ConsWork Life Balance, Washing Cars in a suit, constant turnover of employees that you manage.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    hard working employees can be very successful here!

    Area Manager (Current Employee)
    Washington, DC

    Prosthe training
    the people you work with
    the companies values
    the companies track record for success
    the autonomy to impact the business

    ConsYou have to be able to work in a results oriented job. If you don't perform you will not do well here.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Get out quick

    Car Prep (Former Employee)
    Washington, DC

    ProsYou get invited to happy hour and parties once in a while, drive all sorts of different cars, most co-workers are easy to get along with, paid time off, free meals, free snacks, and you find interesting things in the cars that you clean.

    ConsYou are stuck outside all the time, your bosses will make you do any sort of work if you have nothing to do, the cars are disgusting (especially minivans and 15 passenger vehicles), uptight stuck up bosses, customers can be rude, understaffed (I was stuck outside cleaning 7 cars by myself when it was 35 F), customers rarely tip, there is no career advancement, and pay and raises are a joke

    Advice to Senior ManagementMaybe if you treat car service agents better then they won't leave within 6 months.

    No, I would not recommend this company to a friend

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Enterprise Rent-A-Car – Why Work for Us?

This is where it all starts. When you join us at Enterprise Rent-A-Car, you'll be part of an industry leader with a rich history. The Enterprise Rent-A-Car brand is owned by St. Louis based Enterprise Holdings, a… Full Overview

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Glassdoor is your free inside look at Enterprise Rent-A-Car reviews and ratings in Washington, DC — including employee satisfaction and approval rating for Enterprise Rent-A-Car CEO Pamela M. (Pam) Nicholson. All 49 reviews posted anonymously by Enterprise Rent-A-Car employees.