Enterprise Rent-A-Car

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  www.go.enterprise.com

Enterprise Rent-A-Car Reviews in Washington, DC

Updated October 7, 2014
Updated October 7, 2014
3,036 Reviews
3.2
3,036 Reviews
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Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
660 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 241 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 169 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 478 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 877 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    At the branches, you have no work/life balance. Corporate is where you want to be. You can get promoted fairly quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Rockville, MD
    Current Employee - Sales Representative in Rockville, MD

    I have been working at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    The training program is extremely well structured. You learn how to run your own business from the moment you step on board. However, you are constantly understaffed. It's a great "first job" for people just out of college. You constantly get invited to company events (bowling, happy hours, etc.) which is very intriguing, and sometimes can make up for the consistent pay that is around $40k year to start.

    Cons

    There's a low work/life balance. You are constantly understaffed at the branches. If you get promoted to another department (fleet management, business rental sales, car sales, accounting) there's a MUCH better work/life balance. The pay is good, but you don't have time to enjoy your money with fun stuff because you end up working about 60 hours a week.

    Advice to ManagementAdvice

    The company promotes only from within, which is a great perk for new employees because current management has "been there, done that" with whatever the new employees are doing (cleaning cars, checking in customers, promoting insurance, etc.).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Get ready to lose all dignity and self respect for an awesome $14/hr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Herndon, VA
    Current Employee - Management Trainee in Herndon, VA

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    The people you work with will become your best friends and family. The atmosphere is amazing and everyone there will be 23-28 yrs old so its a great place to meet a significant other, start a career and have great memories. The company moves fast and promotions come up every week. As soon as you start you are given the autonomy to make any and every decision as long as you can justify it.

    Cons

    Like I said, the company moves fast. If you don't make it in the first 8 months be warned. Company is private so if management feels like it they can blackball you from promotions, randomly transfer you to a branch an hour away without even discussing it with you... pretty much anything can happen. Be prepared to not have any friends because 60hrs a week of your life will be at Enterprise.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Washington, DC
    Current Employee - Branch Manager in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time (more than 8 years)

    Pros

    It is a very upbeat and fun atmosphere to work in. There is a ton of opportunity for career growth and earning potential. the best thing about the company is the people that you work with. The company truly does care about its people and understands that the people in the company are what makes enterprise so successful

    Cons

    Work life balance is certainly compromised as every work day is 11 hours and for many people like myself works on saturdays and sundays. Its can be very physically taxing work as well and many days are spent the entire time on your feet. Dealing in the customer service industry can also be very frustrating as many customers know how important customer service is to enterprise and take advantage of it.

    Advice to ManagementAdvice

    We all know how important customer service is but sometimes it supercedes everything else and in many cases upper management takes the approach that the customer is always right too seriously.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Overworked, underpaid, terrible work/life balance but good experiences and decent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Woodbridge, VA
    Former Employee - Branch Manager in Woodbridge, VA

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Good management experience and training.

    Cons

    Overworked (insane pace with very long hours) , underpaid (but sold on way more! and I was a top performer on the matrix), terrible work/life balance, always understaffed... ALWAYS.

    Advice to ManagementAdvice

    Ensure it is possible to have a full staff at locations, including whatever drivers, lot attendents, MTs... whatever is needed find a way!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Cool people, less than cool work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maner Trainee in Vienna, VA
    Former Employee - Maner Trainee in Vienna, VA

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Good place to do something while looking for a real job.

    Cons

    Its all about the money.

    Advice to ManagementAdvice

    No real advice. The company is doing well. They recruit well. They handle turnover well.

  7.  

    Hard Work Pays Off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Rental Manager in Fredericksburg, VA
    Current Employee - Assistant Branch Rental Manager in Fredericksburg, VA

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Fun work environment. Fast Paced. Great company values. Great benefits.

    Cons

    Work life balance is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    hard work, decent pay, looooooong hours, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Washington, DC
    Current Employee - Management Trainee in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    people are awesome, good starting job, great experience, good for resume. there is opportunity for quick promotion if you are good at sales. upper management does seek to develop you professionally. you learn everything about the company. everyone starts from the same place.

    Cons

    the hours are extremely long. the days begin to run together as it can get repetitive. you have to bend over back words for unappreciative customers. you wash cars in a tie. often understaffed. have to work some saturdays. biggest issue is the hours.

    Advice to ManagementAdvice

    hire some more people and spread the hours some! continue giving recent college grads an opportunity. let the staff wear enterprise polo's in the summer, the dress shirt/tie is too damn hot.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Management Training Program review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Washington, DC
    Former Employee - Management Trainee in Washington, DC

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    Great sales experience
    Good training
    Good recognition/incentives

    Cons

    Far less "corporate" than the program seems - some training is provided, but mostly you are just staffing a rental car location
    Poor compensation
    Retail works hours

    Advice to ManagementAdvice

    Attract and keep better talent by striking a better balance between management training and staffing a rental car location. Improve hours and compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    long hours, little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Langley Park, MD
    Former Employee - Management Trainee in Langley Park, MD

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    great job for someone fresh out of college with little bills. Most of your co workers are young so the office atmosphere is typically fun. happy hours are awesome ( but usually on a saturday) and it is a pretty secure position

    Cons

    the work week is typically 50 hours at least. the pay is horrible and the customers are terrible.

    Advice to ManagementAdvice

    pay more and offer more time off

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Rough hours but worthwhile experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Dulles, VA
    Current Employee - Management Trainee in Dulles, VA

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    The management trainee program is very forgiving to recent college graduates. Much like an academic environment, ERAC will gradually test your overall working knowledge in phases, with bonuses waiting for you at the end of each. The 100% best thing I found about the company was the quality of people working for the company itself. Where you wont get along with -everyone-, the majority of individuals working at ERAC are easy to relate with, easy to talk too, and just a great deal of fun to be around

    SHORT VERSION

    * Gradual working knowledge exams with bonus structures
    * Awesome people to work with
    * Several reward / MVP events for high performers
    * Can advance through company faster than mandated, if you find the time

    Cons

    You work roughly 55+ hrs/wk for a salary of ~$40k. Until you become an assistant branch manager, all your work is hourly, so it will sincerely feel like grinding slave labor, most felt when you take sick days off. Most of your customers will be rude or short with you, often questioning your competence during the entire rental process. And in the event a customer decides to lie about damage they caused (which happens all the time), the ensuing conversations are as good as "awkward" or as exciting as

    SHORT VERSION

    * Long work-weeks akin to slave labor
    * All work is hourly until you become an Assistant Branch Manager
    * Customers often question your intelligence
    * If damage is found upon the vehicles return, most customers are very contentious about everything you have to say

    Recommends
    Neutral Outlook
    Approves of CEO

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