Enterprise Rent-A-Car

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  www.go.enterprise.com
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Enterprise Rent-A-Car Reviews in Washington, DC

Updated August 25, 2014
Updated August 25, 2014
2,901 Reviews
3.2
2,901 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
589 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

55 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Washington, DC
    Current Employee - Branch Manager in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time for more than 8 years

    Pros

    It is a very upbeat and fun atmosphere to work in. There is a ton of opportunity for career growth and earning potential. the best thing about the company is the people that you work with. The company truly does care about its people and understands that the people in the company are what makes enterprise so successful

    Cons

    Work life balance is certainly compromised as every work day is 11 hours and for many people like myself works on saturdays and sundays. Its can be very physically taxing work as well and many days are spent the entire time on your feet. Dealing in the customer service industry can also be very frustrating as many customers know how important customer service is to enterprise and take advantage of it.

    Advice to ManagementAdvice

    We all know how important customer service is but sometimes it supercedes everything else and in many cases upper management takes the approach that the customer is always right too seriously.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Hard Work Pays Off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Rental Manager  in  Fredericksburg, VA
    Current Employee - Assistant Branch Rental Manager in Fredericksburg, VA

    I have been working at Enterprise Rent-A-Car full-time for more than a year

    Pros

    Fun work environment. Fast Paced. Great company values. Great benefits.

    Cons

    Work life balance is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Overworked, underpaid, terrible work/life balance but good experiences and decent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Woodbridge, VA
    Former Employee - Branch Manager in Woodbridge, VA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    Good management experience and training.

    Cons

    Overworked (insane pace with very long hours) , underpaid (but sold on way more! and I was a top performer on the matrix), terrible work/life balance, always understaffed... ALWAYS.

    Advice to ManagementAdvice

    Ensure it is possible to have a full staff at locations, including whatever drivers, lot attendents, MTs... whatever is needed find a way!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Cool people, less than cool work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maner Trainee  in  Vienna, VA
    Former Employee - Maner Trainee in Vienna, VA

    I worked at Enterprise Rent-A-Car full-time for more than a year

    Pros

    Good place to do something while looking for a real job.

    Cons

    Its all about the money.

    Advice to ManagementAdvice

    No real advice. The company is doing well. They recruit well. They handle turnover well.

  6.  

    Management Training Program review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Washington, DC
    Former Employee - Management Trainee in Washington, DC

    I worked at Enterprise Rent-A-Car full-time for less than a year

    Pros

    Great sales experience
    Good training
    Good recognition/incentives

    Cons

    Far less "corporate" than the program seems - some training is provided, but mostly you are just staffing a rental car location
    Poor compensation
    Retail works hours

    Advice to ManagementAdvice

    Attract and keep better talent by striking a better balance between management training and staffing a rental car location. Improve hours and compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    hard work, decent pay, looooooong hours, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Washington, DC
    Current Employee - Management Trainee in Washington, DC

    I have been working at Enterprise Rent-A-Car full-time for less than a year

    Pros

    people are awesome, good starting job, great experience, good for resume. there is opportunity for quick promotion if you are good at sales. upper management does seek to develop you professionally. you learn everything about the company. everyone starts from the same place.

    Cons

    the hours are extremely long. the days begin to run together as it can get repetitive. you have to bend over back words for unappreciative customers. you wash cars in a tie. often understaffed. have to work some saturdays. biggest issue is the hours.

    Advice to ManagementAdvice

    hire some more people and spread the hours some! continue giving recent college grads an opportunity. let the staff wear enterprise polo's in the summer, the dress shirt/tie is too damn hot.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    long hours, little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Langley Park, MD
    Former Employee - Management Trainee in Langley Park, MD

    I worked at Enterprise Rent-A-Car full-time for more than a year

    Pros

    great job for someone fresh out of college with little bills. Most of your co workers are young so the office atmosphere is typically fun. happy hours are awesome ( but usually on a saturday) and it is a pretty secure position

    Cons

    the work week is typically 50 hours at least. the pay is horrible and the customers are terrible.

    Advice to ManagementAdvice

    pay more and offer more time off

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Rough hours but worthwhile experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Dulles, VA
    Current Employee - Management Trainee in Dulles, VA

    I have been working at Enterprise Rent-A-Car full-time for less than a year

    Pros

    The management trainee program is very forgiving to recent college graduates. Much like an academic environment, ERAC will gradually test your overall working knowledge in phases, with bonuses waiting for you at the end of each. The 100% best thing I found about the company was the quality of people working for the company itself. Where you wont get along with -everyone-, the majority of individuals working at ERAC are easy to relate with, easy to talk too, and just a great deal of fun to be around

    SHORT VERSION

    * Gradual working knowledge exams with bonus structures
    * Awesome people to work with
    * Several reward / MVP events for high performers
    * Can advance through company faster than mandated, if you find the time

    Cons

    You work roughly 55+ hrs/wk for a salary of ~$40k. Until you become an assistant branch manager, all your work is hourly, so it will sincerely feel like grinding slave labor, most felt when you take sick days off. Most of your customers will be rude or short with you, often questioning your competence during the entire rental process. And in the event a customer decides to lie about damage they caused (which happens all the time), the ensuing conversations are as good as "awkward" or as exciting as

    SHORT VERSION

    * Long work-weeks akin to slave labor
    * All work is hourly until you become an Assistant Branch Manager
    * Customers often question your intelligence
    * If damage is found upon the vehicles return, most customers are very contentious about everything you have to say

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Stayed here entirely too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Capitol Heights, MD
    Former Employee - Management Trainee in Capitol Heights, MD

    I worked at Enterprise Rent-A-Car full-time for more than a year

    Pros

    Good people work here, job isn't too difficult, will develop patience and customer service skills

    Cons

    Twelve hour days are pretty normal leaving no kind of work-life balance. Poor sales performances will get you written up or terminated, regardless of how great of an employee you are. If you realize this isn't what you really want to do early on, apply for jobs early. Don't get stuck working here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    only work here if you don't mind being constantly understaffed, unappreciated and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager  in  Fairfax, VA
    Former Employee - Branch Rental Manager in Fairfax, VA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    initial on-boarding and training is actually very good. you learn how to work under pressure and increase your mutli-tasking ability. looks good on your resume.

    Cons

    washing cars in suits, under staffed, under staffed, under staffed. being held to unrealistic expectations, getting paid nothing while working 60 plus hours a week as a branch manager, getting yelled out by customers all the time, the list goes on and on.

    Advice to ManagementAdvice

    cut hours employees have to work, staff properly and PAY MORE MONEY

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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