Epic Systems Corporation
3.1 of 5 575 reviews
www.epic.com Verona, WI 5000+ Employees

Epic Systems Corporation Reviews in Madison, WI

Updated Apr 12, 2014
All Employees Current Employees Only

3.2 419 reviews

                             

67% Approve of the CEO

Epic Systems Corporation Founder & CEO Judith R. Faulkner

Judith R. Faulkner

(324 ratings)

57% of employees recommend this company to a friend
419 Employee Reviews Back to all reviews
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1 person found this helpful  

Work hard, grow quickly, and gain some marketable soft-skills. Stay if the environment suits you, leave if it doesn't.

Implementation Services (Current Employee)
Madison, WI

I have been working at Epic Systems Corporation full-time for more than 3 years

ProsLimitless opportunities to own meaningful projects/work.
Substantial focus on corporate culture. Teaching it, preserving it, spreading it.
High levels of ownership and trust are conferred quickly to those who can handle it.
Salary is very competitive, particularly for high-performers.
You can count on colleagues to be completely reliable, overall. There are always some exceptions, but.
Flexible hours a.k.a. "just get the job done".

ConsSenior Project Managers are stretched thinly across the board, burnout remains high.
Managers (Team Leads) are often inexperienced at actually managing individuals, therefore many newer staff lack the necessary direction to productively shape a budding career (we hire a lot of folks directly out of college).

Advice to Senior ManagementIncrease focus on talent retention, staff happiness, and career management for Implementation Services. Provide viable alternatives to permanent residence in Madison, and a clear path to obtaining those roles (other than threatening to quit).

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Grind machine that promotes cult-like survivors

Implementation Consultant/Project Manager (Current Employee)
Verona, WI

I have been working at Epic Systems Corporation full-time for more than a year

ProsPay and benefits are excellent. If healthcare is your passion, you will also learn a ton about how the industry operates. Epic's reputation as a grind machine in the Madison area also means that former employees can find new jobs quickly, because they have proven they can work hard.

ConsManagement runs on "feedback", which means whatever your coworkers and occasionally customers (but usually your coworkers) say about you determines your growth in the company. Given that very few Epic employees had substantial careers anywhere else prior to Epic, and that the Epic burnout rate is high with employees rarely staying more than 5 years (or even 3), the feedback system has resulted in a management structure with very little diversity of thinking. Put simply, no one knows any better. So, you better tow the company line and kiss up. If a coworker is having a bad 18-hour work day and in their 1 year of work experience does not like an email you wrote, they might complain to your team lead, damaging your career as a consequence.

Advice to Senior ManagementThe Implementation division should promote people who have shown wise judgment and critical thinking skills, not simply those people who survived the burnout by becoming cult members.

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TS for over 6 years, still love it

Technical Services (Current Employee)
Verona, WI

I have been working at Epic Systems Corporation full-time for more than 5 years

ProsI feel like I am working with the best people to make a difference for patients around the world, and making the healthcare field better.

ConsEpic is struggling to balance the drastic growth it has seen and the need to maintain the small company feel. How can we fight complexity but still grow at this rate.

Advice to Senior ManagementBe more honest. We always talk about the fact that we share the good and bad, however it still feels like there are many secrets out there.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Good company, but you're a number

Software Developer (Former Employee)
Madison, WI

I worked at Epic Systems Corporation full-time for more than 3 years

ProsSmart People
Flexible Hours
Great Salary
Work is Interesting
Managers - Some managers are better than others. I've had fantastic ones, and I've had mediocre ones.
Great on a Resume

Bottom line, the company is what you make of it. If you're honest and forthcoming about what you want you can make a great career at the company.

Cons* Poor Morale - There is high turnover for implementation due to the workloads and people not knowing how to manage their time. This bleeds to other areas of the company.
* VB6 - Enough said
* Managers - Some managers are better than others. I've had fantastic ones, and I've had mediocre ones.
* Winter is coming
* "Stock Options" are a joke (vest after 5 years, only get appreciation rights)
* They've been improving in processes but expect some new hurdle to jump through every couple of months to get your work done. It sucks, but some do actually work. A stupid one recently was a metric to get development into QA within 10 days of it being marked as complete. I've had logs where the quickest that was possible would be 100 hours of linear time.

Advice to Senior ManagementVet your TLs more consistently. I feel like a commodity to some team leaders and a valuable asset to others. Work on improving morale and retention. Allow people to move teams easier. Stop wasting people's time with hurdles, because not everything can be captured in a metric.

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2 people found this helpful  

Great company to work for

Implementation Services (Former Employee)
Madison, WI

I worked at Epic Systems Corporation full-time for more than 5 years

ProsYou are able to travel and see the world. Working environment is amazing and fun.

ConsAt times, you can work long days, and sometimes 60 hours in a week.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Please do NOT work here

Project Manager/Implementation Consultant (Former Employee)
Madison, WI

I worked at Epic Systems Corporation full-time

ProsHigh salary for new graduates, good benefits, ability to stack up airline miles and hotel points, opportunity to make good money as a consultant after your non-compete if you are interested, intelligent coworkers

ConsI want to preface this section by letting you know that I am not a disgruntled employee who was let go. I put in my resignation after a few years at Epic and was given the opportunity to stay or boomerang back. When I saw the negative reviews of Epic as a senior in college, I ignored them because I thought they must have been written by employees who had been fired. This is not the case of this review.

1. No work-life balance - really. If you are IS, you will be traveling anywhere from 25 (highly unlikely) to 100% of the time, with an average of 75%. If you want to have friends or date, you might as well throw that out of the window because you will never be in Madison frequently enough to have either. If, on the off chance, you are in town, there is a very high chance that the people you want to spend time with are traveling. Also, your entire life outside of work will revolve around Epic - the people you hang out with, the people you meet, the people you live with. It's a bit of a joke that Epic employees find little other than Epic to talk about, even when they're not at work.

2. You are responsible for lying to your customers' faces as a representative of Epic. They are paying a high hourly rate for new IS to work on their project. However, training only covers a small percentage of the knowledge necessary for a successful install. You will be the one telling them if something is possible, the best way to modify the software to meet the needs of their clinical workflow, and resolving issues all while not knowing the actual answers. Sure, you'll have an AM, but chances are that these are individuals who have terrible management skills (see point 4) or who are too busy with their other customers to give you the time you need to know what you need to know. This is a very common complaint that I have heard from IS, new TS, trainers, and QA.

3. Poor preparation. The first two months at Epic will consist of classes that will teach you the most basic information about your role and software application. After you are certified (if you are lucky - many people get staffed within their first month at Epic), you will be thrown on to a customer with the expectation that you are an expert (again, see point 2). The training you receive will rarely cover what you are expected to know and share with a customer as an expert in the system (This may sound confusing. Let me give you an example. Let's say that you are a new AC for the Clinical Documentation application. Your customer reaches out and says they want to create Lab Smartlinks. They want to know how and which labs are commonly made into smartlinks. You probably don't know what Lab Smartlinks are as you read this right now, right? Well, you won't know what they are after your certified and are charging you customer up the ass to be their expert either).

4. Poor management. The way to climb the ladder here is not based on merit - again, promotions and raises here are not based on merit. They are based on your ability to show how much you "drink the kool aid." If you want to move into management positions (AM, IC, TL), you HAVE to publicly show that you love the company, the product, and everything surrounding Epic. Don't even think about providing any constructive criticism about the company - you'll get a terrible bonus, if you get one at all, regardless of how much work you have put in the company. As a result, the management at Epic is not merit-based, but rather a group of people who either believe or pretend to believe that the company is perfection. They have very little to no leadership skills. They also receive basic (and in my opinion, laughable) training for their leadership roles. A majority of my friends and I experienced AMs (the person in your application who is supposed to be your supervisor on your project) yell at us for "asking too many questions," ignore our emails/phone calls/texts, or throw us under the boat (I did not personally experience this, but I know several others who did. Oftentimes, this occurred when the customer was unhappy and the AM or IC needed a scapegoat). AMs are often ACs who have been through one complete install, and are themselves not very experienced - look again to point 2. Turnover is so high at Epic that I found it uncommon to find someone who had been at Epic for more than 2 years (You'll be hard-pressed to find people who have been here for more than 4, which also bothered me. What does it say about a company that is 35 years old, but has only a small percentage of employees that have been here for even 5 years?).

5. Complete lack of transparency. Please do not mistake this as me saying that there is little transparency. There really is NO transparency. TLs are figure-heads who do not have much say in your career path (unless they dislike you, in which case, you'll be lucky if you are fired quickly) and do not understand your promotions or bonuses. These decisions are made by parties unknown to you, your TL, or even the lead of your application or role (I can state this as a fact because there were several questions that none of these individuals could answer for me when I was an employee).

6. You live in Madison. This could be a pro or con depending on who you are - that's why this is at the bottom. For the small percentage of the time that you are actually in Madison (see point 1), there are a few things to consider. The first is that there is very little diversity in Madison - cultural, SES, activities, restaurants, etc. You will be in a town with mostly white people who are either in college or work at Epic (although, I will congratulate you greatly if you manage to make "ex-Epic friends"), where most of the activities on the weekend involve the same 10 dingy college bars. However, the farmer's market is amazing, but it's really the only good thing about Madison. Some people love Madison though, so again, it's a pro or a con. But, do your research and visit before committing to live here.

Please think very carefully before taking a position with Epic. I know that they're throwing money at you, but it's not worth it. A lot of the people I knew at Epic were miserable and had to start taking medication for depression and anxiety while working there. I would never recommend Epic to anyone.

Advice to Senior ManagementI gave all the advice during my exit interview.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unqualified & unprofessional TL's, terrible work Environment.

Anonymous Employee (Current Employee)
Verona, WI

I have been working at Epic Systems Corporation full-time for more than 3 years

ProsThe Health Insurance! Thats it!!!

ConsEverything else!! Terrible Leadership in certain Departments

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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6 people found this helpful  

A very mixed bag

Technical Services (Current Employee)
Madison, WI

I have been working at Epic Systems Corporation full-time for less than a year

Pros- Good food.
- Fun campus.
- Many of the co-workers I've met have truly been wonderful to work with and learn from.
- Self-driven to a degree.

Cons- All that flat management structure and private ownership mean is that it concentrates power even more in the hands of a select, out-of-touch few.
- Ancient coding languages used
- Cult-like culture that emphasizes secrecy and often dishonesty. They try to be nerdy and "fun" but it just rings hollow.
- Endless distractions, running from issue to issue while trying to juggle an increasing load of internal work.
- Work-life balance? More like work-life integration.
- Located in a city filled with other Epic employees with endless, frigid winters.

Advice to Senior Management- No, experienced employees are not easily replaceable just by hiring new people.
- Just because Epic does something differently doesn't mean that Epic does it better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good pay but you burnout and are left with few job prospects and references

Technical Services (Former Employee)
Madison, WI

I worked at Epic Systems Corporation full-time for more than 3 years

ProsHire (almost exclusively) straight out of college, very competitive pay for an entry level job.

Quick promotion if you are the 'right type' of person. There is a strong culture that pushes for one particular kind of person.

Great cafeteria.

Lack of a traditional 'corporate' culture.

Cons1. They do not provide references. If this is important to you do not even apply. Difficult to move to your next job. Failing to provide references for its employees, when a company that hires almost exclusively young people is inexcusable. Non-compete agreements hamper your job mobility.

2. Unsustainable customer support model. They have a developer and customer support staff shortage and their solution is to get everyone to work longer hours without compensation.

3. Difficult to move between applications, jobs or roles. Middle management have no idea what they are doing.

Advice to Senior ManagementYour support model is not sustainable. You want change and improvements in support and development but are unwilling to hire additional people or pay more for the work.

Prepare to see an exodus of employees. 70-80k a year will not keep 60 hours a week of customer support with the expectation of additional development on the side.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Set your own limits and this place will be great for you.

Quality Assurance (Current Employee)
Madison, WI

I have been working at Epic Systems Corporation full-time for more than a year

ProsAwesome benefits and fair pay. They hire smart people which means you rarely have to deal with incompetence. You're given a lot of responsibility from the start and you have flexibility with how you approach your work.

ConsEpic will take as much as you give. You can never rely on management to tell you to slow down--the expectation is that you dedicate yourself to your career and every project has to be done to the absolute best of your ability. Work-life balance is pretty much nonexistent if you don't set limits for yourself.

Advice to Senior ManagementCareful with how much pressure you put on your team members. Yeah, we're capable of a lot and you should have high expectations, but remember that we need lives outside of Epic, too.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Epic Systems Corporation reviews and ratings in Madison, WI — including employee satisfaction and approval rating for Epic Systems Corporation CEO Judith R. Faulkner. All 419 reviews posted anonymously by Epic Systems Corporation employees.