Epicor Software Reviews

Updated October 14, 2014
Updated October 14, 2014
222 Reviews
3.5
222 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epicor Software President and CEO Joseph L. Cowan
Joseph L. Cowan
111 Ratings

Review Highlights

Pros
  • I am really enjoy the working environment in the company (in 20 reviews)

  • Most organizations are very supportive of employee well fair and work life balance (in 8 reviews)


Cons
  • Limited flexibility and the company's work-life balance philosophy is regressing (in 4 reviews)

  • Customer Service suffers due to lack of talented technical staff and policies that emphazie billable time above everything else (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Specialist in Toronto, ON (Canada)
    Current Employee - Tech Support Specialist in Toronto, ON (Canada)

    I have been working at Epicor Software full-time (less than an year)

    Pros

    when assisting to the first interviews I was given the details of the whole package. Now after a few months working here I can say that they complied with every single thing they offered. Very honest approach that makes you feel 100% committed.

    Cons

    Being a big Organization I was expecting to find more procedures to follow to achieve the daily goals and tasks. However, from another point of view, now, I have the challenge to help creating those procedures to make my Team everyday work more efficient.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Epicor as a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Monterrey, Nuevo León (Mexico)
    Former Employee - Software Engineer in Monterrey, Nuevo León (Mexico)

    I worked at Epicor Software full-time (more than an year)

    Pros

    Epicor Software Mexico has been by far the best place I've been working. It has a great ambiance, excellent coworkers and is above the average in matters of payment.

    Cons

    The only building is small versus the amount of employers, also, it needs a little more coordination with Epicor US but beside that everything is ok

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Excellent Culture, Professional Atmosphere, Best in Class Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Denver, CO
    Current Employee - Sales in Denver, CO

    I have been working at Epicor Software full-time (more than 3 years)

    Pros

    The people and the products. A number of talented professionals work for Epicor. The majority are team players and go above and beyond for our customers

    Cons

    As in any company- Different Divisions have different agendas at times this can result in slower reaction times, but have witnessed great strides under the new senior leadership

    Advice to ManagementAdvice

    Streamline processes, Level job titles and functions , define responsibilities and consistent compensation tied to each

    Recommends
    Positive Outlook
    Approves of CEO

    Epicor Software Response

    Aug 11, 2014

    Thank you so much for taking the time to review Epicor on Glassdoor, your feedback is appreciated

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  5.  

    Fabulous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epicor Software

    Pros

    Great management, great salary, nice people

    Cons

    Location, many different divisions, sylos

    Advice to ManagementAdvice

    Better training for new and young employees

    Epicor Software Response

    Aug 11, 2014

    Thank you so much for taking the time to review Epicor on Glassdoor, your feedback is appreciated

  6. 1 person found this helpful  

    Epicor excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Representative in Monterrey, Nuevo León (Mexico)
    Current Employee - Business Development Representative in Monterrey, Nuevo León (Mexico)

    I have been working at Epicor Software full-time (less than an year)

    Pros

    Epicor have high value products and great people, many benefits and freedoms, reward and recognize achievements

    Cons

    too many liberties, I like to have breaks from time to time but NOT most of time, unfortunately many of my co-workers waste a lot of time fixing her hair (ladies) facebook or youtube.

    Advice to ManagementAdvice

    limit acces to websites like facebook and take into account that see ladies fixing their hair in the workplace speaks ill of all is not a beauty salon...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    So far I really enjoy working for Epicor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Support Specialist in Vernon, BC (Canada)
    Current Employee - Product Support Specialist in Vernon, BC (Canada)

    I have been working at Epicor Software full-time (less than an year)

    Pros

    Appears to be very Employee orientated.
    I is a very relaxed Environment, do your job and enjoy life.
    Everybody seems to really care about the customers.
    Company takes customer considerations and feedback seriously.
    The people I work with directly accepted me with open arms and never showed any animosity.

    Cons

    Unfortunately, at this time I have nothing to be disappointed about, this is probably one of the best experiences I have had when first starting a new career.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I've been really confortable working here. Really.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Monterrey, Nuevo León (Mexico)
    Current Employee - Software Engineer in Monterrey, Nuevo León (Mexico)

    I have been working at Epicor Software full-time (less than an year)

    Pros

    Epicor gave me the opportunity to work as an Engineer when I was an undergraduate student, and I appreciated it so much. Now as an Engineer i find Epicor a really nice place to work, I know it depends on the team you're part of, but generally speaking it rocks!.

    On the student point of view i could say you will learn a lot as an intern. On the employee point of view i could say it couldn't be so much better, good salary and benefits, relaxed dress code and flexible work schedules.

    Cons

    Administration and marketing I find just fine. The only complain i could make is about the building itself. In Monterrey office I feel like we are over the maximum capacity, the bathrooms are seriously not enough, and the space in the dining hall is always a problem. One should wait always for a table at lunch time.

    Advice to ManagementAdvice

    More PTO could be nice.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    I love this place....!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Manager
    Current Employee - Support Manager

    I have been working at Epicor Software full-time (less than an year)

    Pros

    After having worked for other Companies, both large and small, I can tell you that Epicor is a great place to work.The Company is focused, friendly, and unbureaucratic. Simply, the company lets you do your job without all the onerous reviews and approval processes associated with most companies. The Epicor products have alot of capabilities that the market values. So....good products, growing market, great work environment...what's not to like?

    Cons

    Like any growing Company, Epicor is challenged to maintain all those values that make it a great place to work. For the most part, I think they have done a good job; new leaders, new facilities, increased communications......all of these help to minimize growth disruption and confusion.

    Advice to ManagementAdvice

    Stay focused. Stay real and approachable. Continue to empower.

    Recommends
    Positive Outlook
    Approves of CEO

    Epicor Software Response

    Aug 11, 2014

    Thank you so much for taking the time to review Epicor on Glassdoor, your feedback is appreciated

  10. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Dublin, CA
    Current Employee - Sales in Dublin, CA

    I have been working at Epicor Software full-time (more than an year)

    Pros

    Fast paced, leaders in their verticals, new senior management understands the need for strong customer support in addition to great software solutions. Do not feel micro managed. They hire professionals and let them do their job. Great support from co-workers and management to help you ramp up to success.

    Cons

    Formal product and sales training was limited and had to pick up the platforms on own. Sales team and management communicate well though and are supportive of one another so you don't feel like you are on an island.

    Advice to ManagementAdvice

    Continue to listen and work for your customers. Previous management struggled with this and it's nice to see new leadership who understands the realities of it.

    Recommends
    Positive Outlook
    Approves of CEO

    Epicor Software Response

    Aug 11, 2014

    Thank you so much for taking the time to review Epicor on Glassdoor, your feedback is appreciated

  11.  

    Very passionate about their products and their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Group
    Current Employee - Sales Group

    I have been working at Epicor Software full-time (less than an year)

    Pros

    It's really great to be working again in an environment where there's so much focus on being very good. While you have to be continuously learning new features and skills, it's much better than working for someone who is "sitting" on their offerings and going nowhere with their product.

    Cons

    So far I really have no complaints. Having worked for equity firm owned companies in the past, I'm used to a lot of expense control so there's nothing you wouldn't expect at Epicor.

    Advice to ManagementAdvice

    Please continue to invest in the products and ongoing training for employees.

    Recommends
    Positive Outlook
    Approves of CEO

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