Pros

The only good reason to work for Epicor for me were the opportunities on a global level; I was told that the sky was the limit, although that proved untrue. The benefits were decent and the trip to Vegas was an ok time.

Cons

The entry level positions do not pay well; they mislead you about the commissions. There is a lot of misconduct that goes on; I would rather not elaborate. They don't value their employees, they would rather cut employees to try to band-aid a poor quarter instead of invest in better sales/marketing techniques. Management is untouchable. The entry-level employees are treated like 8 year old children. They actually told people they were going to the bathroom too frequently. There is very little training and guidance when starting out.

Advice to Senior Management

Start appreciating and respecting your subordinates. There needs to be more guidance and they need to be more accessible.

Pros

Sales staff are well rewarded. Average pay levels. Job security is good for those that survive the annual layoffs in December.

Cons

Lack of good career path for technical people. Software development methodologies are poor or non-existent in parts of the company. Software tester ratios are too low.

Advice to Senior Management

Hire better technical resources to produce better software.

Pros

Interesting projects, nice people, on consulting level not much politics.
Eduction from time to time, I would say balanced.
Great people form different offices and opportunity to for on international projects.

Cons

Project management flying high (not focused on details), of course not all managers but in general at least from human side they were cool.

Advice to Senior Management

Pay more attention to project managers work

Pros

The Seattle office is great place to work. The people are great and the management actually cares (but only on this office).
The overseeing parent offices (Irvine and Newburgh) could care less about the people in Seattle.

Cons

Salary! Epicor does not pay their employees anywhere near market rate or what they are worth.
Senior management seems to have no clue on how to run a business.
They will come in one day and layoff 10%-20% of the staff and have absolutely zero communication about the future or what's going on with the company.
They will not communicate with the employees about anything, you are left to aimlessly work through months of unknown. You'll never know if you will be layed off or your project will be canceled, or your office will be closed.

Advice to Senior Management

Communicate and respect your employees. Get your heads out of your asses.

Pros

Flexibility for time off. My boss has always been very flexible, allowing me to leave early if necessary for doctor appointments, allowing me to work from home if childcare falls through. Within my department, I would say tha tmy boss has to be one of the best that I've ever had. Very fair, actually gives constructive criticism when necessary, and praise when appropriate. I know my boss would do more for us if able to, however their hands are often tied by upper management as to what they're able to do for compensation for employees. In return, we have gotten additional 'comp' days off since money isn't an option.

Cons

Not much room for advancement.

Advice to Senior Management

I would have Senior Management consider profit-sharing with employees. Besides giving incentive for employees to push/sell the product or additional modules to customers, it would boost employee morale.

Pros

I truly enjoy the opportunities for career advancement and the fact that this company is growing dispite the rough economy. I would say that this is the best place that I have worked in my life. Caring and understanding management. Fair and equal treatment. Just perfect.

Cons

The only downside that I can think of is that I dont get to travel as much as I would like. That will change, and I am not in a big hurry to live out of a suitcase.

Advice to Senior Management

I would say that the only thing that senior management needs to do is to be more proactive and less reactive to changes in the dynamics of the market. They always seem to be one step behind the curve...eventhough, our product is one step ahead of the that curve.

Pros

Good people and environment. Good support from management

Cons

Pay is horrible. They should at least meet minumun pay for the area

Advice to Senior Management

Increase pay to meet standard wages in area

Pros

experience, networking are both available - lots of e learning as well. The ability to be exposed to many different customer environments offers the opportunity to gather information that will be useful down the road.

Cons

poorly coordinated - employees are considered nothing more than a resource for billable time , not as anything more. Customers are not treated as well as they should be. Management is driven only by dollars, not in value created. Very silo like in it's structure.

Advice to Senior Management

have a company vision that is truly believed in. The current one "customers, employees, shareholders" is good but the actual execution is "shareholders, customers, employees". I'm looking at you George.

Pros

Conglomerate with managerial approached suited to such

Cons

purchased CRS who'se management is the dog eat dog of the untrained sufferring from ignorance

Advice to Senior Management

give mgmt classes to underlings

Pros

The people in the trenches are great to work with. Although not formalized, their development process is solid when doing on shore.

Off shore work is just a slave grind. Work them until they have a mental breakdown or quit. Then hire some more people and put them to the grind.

Cons

You'll always be outsourced regardless of how good you are or what type of work you do. It's all about the company's bottom line.

The fear to lose your job on a daily basis is greater than the advantage of working there. Only take the job as a temporary thing.

Advice to Senior Management

Stop selling the product to users who demand more licenses than the platform allows.