Epocrates

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Epocrates Reviews

Updated August 19, 2014
Updated August 19, 2014
63 Reviews

2.1
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jonathan S. Bush
5 Ratings

Review Highlights

Pros
  • security, salary, work life balance (in 11 reviews)

  • Users still love the product, and you can work from home (in 4 reviews)


Cons
  • Senior management is deaf and inept, lacking vision while brimming with misplaced confidence (in 6 reviews)

  • Complete lack of respect from management team especially toward long-tenured employees (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    What has happened to this company I love???

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Unlimited PTO (ending in Jan 14), dedicated membership base

    Cons

    ZERO mentoring and coaching. Decisions made at the top without asking anyone below for input. So tired of this.

    Advice to ManagementAdvice

    Wise up. Some of your senior leaders are not leaders. They only care about themselves. Some of us good ones are one foot out the door.

  2. 5 people found this helpful  

    Ship is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    Pros

    Flexible hours, work life balance

    Cons

    Athenahealth acquisition, move to San Francisco next June, have to purchase own Kaiser next year, no career advancement, old-timers are unhappy and are leaving

    Advice to ManagementAdvice

    Listen to the remaining Epocrates employees in order to retain them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Run for the hills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Mateo, CA
    Former Employee - Director in San Mateo, CA

    Pros

    Great health bennies and paid time off.

    Cons

    If you love working inside a company that has all the chaos of a start-up AND all the bureaucracy of a giant pharma company, welcome to your dream job. Senior management is deaf and inept, lacking vision while brimming with misplaced confidence. The corporate culture is toxic as it festers among the beige cubicles.

    In many ways, it's very sad to see Epocrates in such a state because there was a time when it was a very innovative company, a true pioneer in mobile healthcare. For years, Epocrates had no competition, which is bad because it stifles the killer instinct a technology company needs in order to innovate. They were successful despite themselves. Eventually, competition came knocking and Epocrates was not able to respond.

    Fortunately, Epocrates had amassed a large database of US physician email addresses which proved to be just valuable enough for AthenaHealth to acquire them. Maybe Athena can turn the company around, but it will be a long slog as they try to figure it all out.

    If you're into a job where you can disappear inside their process while sucking off the corporate teet, then have at it. You can actually work there for a long time, producing almost nothing. But if you'd rather work on products that truly transform healthcare, then look elsewhere.

    Advice to ManagementAdvice

    Hire people who know a lot more than you and empower them to do their jobs. Listen more than you speak.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Amateur Hour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    1. Work/life balance
    2. Health benefit coverage and cost to employee
    3. "Unlimited" PTO
    4. All employees bonus eligible (starting 1/1/14)

    While these are currently Pros, only the bonus eligibility will really be in place moving forward. Athena policies are overall less employee friendly than Epocrates

    Cons

    1. Tone deaf senior management
    2. Ewing office in complete disarray, true leadership nearly non-existent...you can cover up the mess for only so long
    3. Complete lack of motivation in San Mateo office. Engineers zombie-like
    4. Moving out of silicon valley is a huge mistake, unless the goal is to induce significant voluntary turnover
    5. Lack of innovation....still beating the dying messaging horse

    Advice to ManagementAdvice

    Stop the navel gazing and cheerleading. Start seeing where the issues and problems really reside and correct them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great potential, missed opportunity?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RVP
    Former Employee - RVP

    Pros

    Underlying product meets the need of healthcare professionals in accessing information that they can trust.

    Cons

    Commercial side of business (that which generates revenue) is marginalized. Product innovation is completely lacking. Marketing and Product Management is virtually non-existent although the folks in those departments "sure are busy".

    Advice to ManagementAdvice

    Hold every department as accountable as you do sales. Define objectives, measure results, reward the performers and remove the rest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    This company has reached it's dead END

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  San Mateo, CA
    Current Employee - Engineer in San Mateo, CA

    Pros

    With athenahealth every one of the pro is getting turned into con.

    Cons

    1. Rise in benefits for employees, without salary increase
    2. Moving to SF city - with a dumb reason "have more recruiting opportunitiy"
    3. Managers are such ignorant people, you can really see such people in here. No knowledge on hot to solve or co-ordinate activities. Just do whatever s**t you can do and cover it up.
    4. There are people in this company for a long time, they are here because they don't have enough talent. They act like "gate keepers" for any information that you ask. This itself shows why the company hasn't scaled well in 10+ years.
    5. AthenaHealth - This company is just a show off -- CEO has big money to spend on "show off" than on the real hard workers and their compensation.

    Advice to ManagementAdvice

    Please leave, get some real folks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Awesome brand, crappy management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great brand awareness in healthcare space. people were fun to work with. decent comp & benefits. culture was fun to work in until management changes took place in 2012.

    Cons

    management have their heads in 'dark spaces.' total incompetence at exec management level. brought in people who were not qualified for their roles and ruined a really good culture. athenahealth is in the process of destroying a fabulous brand.

    Advice to ManagementAdvice

    Good luck, you are gonna need it. get rid of the absolutely useless employees- all that's left now.... its a drag working around a lot of inept talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great Culture No Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  San Mateo, CA
    Former Employee - Sales in San Mateo, CA

    Pros

    The people were great to work with, and benefits were excellent.

    Cons

    No collaboration between departments and no support from marketing. Extremely micro-managed with little lattitude to get deals done without lengthy approval process. Define roles of the support staff as many times accounts were confused by multiple calls.

    Advice to ManagementAdvice

    Give the sales department some freedom to innovate and sell a great product.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Epocrates moving to SF 2014?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    Pros

    We all enjoy working hard for possible 2015 Athenahealth bonus to pay for our families future medical and dental needs.

    Cons

    Entire company demoted by Athenahealth, yet they boast about promoting their own to run Epocrates into the ground while pretending to listen and care. Ruthless liars!!! Takes balls for a CEO to brag about $$$, buying a plane, mountain resort, mall property and fixing health care" while being cheap to deny minimal benefits for his own employees. Cheap!

    Farewell Durham!

    Advice to ManagementAdvice

    Go back to "no one ever heard of AthenaHell in Water Clown, MA and acquired a real people's company with a leading brand name you could only buy!"
    Coach one-way trip for your puppet COO, clueless VP ENG and "who? and where? is our"
    CEO back to Boston. J Bush...Silicon Valley will be the start of your downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    I will never get that time back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A few of the key (sub-C level) people great to work with. They were talented, motivated, and truly wanted to create great things.

    Cons

    Unfortunately the rest of the technical team stayed with the company because they knew they'd have a difficult time find a new job. I spent more time/effort fixing mistakes which would have never been tolerated at a real software company.

    Advice to ManagementAdvice

    Simple: hire better people (which means paying the going rate for high level talent). My technical interview was so easy that I had originally assumed their "most senior engineer"was a new grad. He wasn't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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