Epsilon Reviews

Pros

Big client names good for resume, Visa is good, Hilton, Chase and BOA, what else? American Express and
all kinds of big companies

Cons

Even the managers know how to abuse their labors.

Promises are made to client and then there is a scramble to meet deadlines. This happens constantly with those making the promises working their 40 hrs and going home. New people are being hired constantly. Not sure where the others have gone as there is a constant cubical shuffle so either they are on another floor or are no longer working at the company. I suspect they have left company, but since they are not on my team...don't really know. Honestly, I see some of the positive postings and I think that are written by HR so they can counter the real postings.

Advice to Senior Management

Learn how to be nice to every employee, black, white, non-indian asian, ..... Please be nice to people, say hello to people inside the same building....

Pros

People are friendly. Flexibility to work from home as well as with hours. People on team work together for solutions. Pay falls within normal-good range.

Cons

Expectation is to work until it is done, so the ability to work from home / flexibility is a double edge sword as there is no end of day as one may always be available. A normal week is 50-60 hours. If there is a deadline or issues, then plan to work nights and weekends. Those who leave at 5pm and are offline until 9am are viewed as unusual and are simultaneously admired/resented but co-workers pulling 60 hr /weeks. Promises are made to client and then there is a scramble to meet deadlines. This happens constantly with those making the promises working their 40 hrs and going home. New people are being hired constantly. Not sure where the others have gone as there is a constant cubical shuffle so either they are on another floor or are no longer working at the company. I suspect they have left company, but since they are not on my team...don't really know. Honestly, I see some of the positive postings and I think that are written by HR so they can counter the real postings.

Advice to Senior Management

The health benefits are costly. And with the long hours, employees don't have the time to do the 6 things needed to be done each quarter to get the cost break.

Pros

Always hiring. Pay range is above average. Excellent benefits. Will hire college kids right out of school and will pay them well.

Cons

Management doesn't care about work/life balance. Unprofessional conduct is ignored rather than addressed. Projects tend to be understaffed. Managers need to provide better and more consistent feedback on employee performance. Good ole boy club.

Advice to Senior Management

Train managers better. Staff projects better. Sensitivity training for employees who behave unprofessionally in the workplace. Allow more telecommuting if appropriate.

Pros

--Very good overall benefits package compared to other companies
--Work from home flexibility and autonomy around work schedules

Cons

--Single biggest problem: Not a client centric culture rather a bunch individuals, not teams, in which everyone says 'I can't help you with that, it's not my responsibility'
--Invisible leadership presence in New York office
--No opportunity for face time with senior management equals no chance of promotion
--If you don't know how to play the political game there is no chance of promotion
--Technical Project managers who aren't project managers, nor are technical.
--Very junior staff in line manager roles who are in way over their heads.

Advice to Senior Management

Recognize talent when it's in front of you, not after the're gone.
Recruit some client and employee centric leadership that can build agile teams that get things done for clients instead of continually failing the client.

Pros

Great people to work with
Ability to call support folks directly if needed

Cons

Too many layers of management.

Some weeks are 75+ in order te meet deliverable.

Advice to Senior Management

The Onboarding of new opportunities consumes a ton of time at all levels.
It's taken Months to replace employees who gave two or more weeks notice. (many, many appovals needed.

Spending some additional money to bring our equipment up to date in every office would be great.
(Larger development Monitors, RightSizded equipmet both for desktop and datacenter)

Pros

Great culture - I love the department I work in. We have a really cohesive team.

Cons

Very fast paced, but this is the place for you if you like a challenge!

Pros

They are flexible.
You don't need to worry when they announce a policy change because if you wait ten minutes there will be another one to cancel it out.
People appear to be friendly.

Cons

Someone mentioned that their software is state of the art. So was my eight track. The software is very limited and is constantly breaking down.
They are dangerously understaffed and are looking to cut the staff down even more. They also off shore most of their work.
Account teams over promise the client on deliverables and expect the technical team to work miracles to make it happen, and they are never satisfied.
Like I mentioned they are understaffed so they over-load you with work and could care less if you are able to meet deadlines.
They recently announced there soaring profits. Well this wasn't hard to accomplish. It's easy to show record profits when you down-staff and off-shore, expecting those who are left to do more with much much less, while at the same time continue to charge your clients the same amount of money.

Advice to Senior Management

Invest in talent within the company. Hire more people and stop spreading your employees so thin.

Pros

Strong company
Growth/career opportunities
Good benefits
Excellent people to work with/team environment

Cons

If you're not invigorated by challenges every day, and a high speed environment then it might not be the place for you; I love it and wouldn't have it any other way.

Advice to Senior Management

Keep up the communication to associates. It's greatly appreciated and continues to bring us closer together even in the rapid growth mode that we're in.

Pros

Talented people and interesting work. Epsilon is growing fast and there are lots of opportunities for people here. It's a fast paced environment and we're always on the acquisition hunt as well.

Cons

The fast pace isn't for everybody. If people struggle working in a matrixed environment they will not like it at Epsilon.

Advice to Senior Management

Management does a nice job keeping us informed. There are occasional "road shows" where Epsilon or ADS leaders will visit our offices and give a state of the union address. The messaging is usually positive around our financial performance, growth and investments in people.

Pros

Friendly environment, compensation is ok. Promotions dont happen unless you are in good with senior management and are a high flyer on all projects you work. Nice building in las colinas

Cons

Promotions rarely happen, senior management are very fickle. The choose one direction, and one month later totally abandon chosen approach. Being agile is good but senior management on the technology side are not decisive.

Advice to Senior Management

Get in better touch with the worker bees and promote those who are worthy. Clean house with dead weight middle managers not bringing any value