Epsilon

www.epsilon.com
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Epsilon Reviews in Lafayette, CO

Updated January 27, 2015
Updated January 27, 2015
15 Reviews
3.3
15 Reviews
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Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
15 Ratings

Review Highlights

Pros
  • Work/Life balance is said to be important but I think that depends on your supervisor (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 28 reviews)

  • The HR team would ask managers to not blame on upper management but tell the employees they got what deserved which is not true (in 14 reviews)

More Highlights

15 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Hard work rewarded with great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Lafayette, CO
    Current Employee - Business Systems Analyst in Lafayette, CO

    I have been working at Epsilon full-time (less than a year)

    Pros

    You can work from home after a certain amount of time at the company. Good amount of free floating vacation days. Good benefits.

    Cons

    There can be a slight isolated feeling due to the fast growth and independent working styles.

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    High longevity of current employees, cooperative/mutually-helping work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Lafayette, CO
    Current Employee - Senior Software Engineer in Lafayette, CO

    I have been working at Epsilon full-time (more than 8 years)

    Pros

    The Lafayette office still has a small-company feel, as projects and teams are small. Most of the current employees at this location are from the Abacus and Online teams. During busy times, food is often provided for client-support roles, and also for anyone having to work outside of normal business hours for special projects or events.

    Lots of opportunities for community-service involvement, including charity fund-raising events, and Habitat for Humanity (for which the company will pay your time off).

    Cons

    Now a very large company, composed of many different divisions which were formerly separate companies that Epsilon has acquired over the past 8 years. The result is that corporate-level integration of communication and IT infrastructure isn't fully baked yet.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Great company, terrible execution of policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Lafayette, CO
    Former Employee - IT Support in Lafayette, CO

    I worked at Epsilon full-time (more than a year)

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to ManagementAdvice

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator in Lafayette, CO
    Current Employee - Technical Account Coordinator in Lafayette, CO

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    My experience at Epsilon was a roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director in Lafayette, CO
    Former Employee - Sales Director in Lafayette, CO

    I worked at Epsilon full-time (more than 10 years)

    Pros

    They were constantly growing and adding new services, products and investing in the company...which gave some sense of stability with growth.

    Cons

    Because of the growth, many of the companies were siloed and never assimilated and brought into the fold as a whole.....

    Advice to ManagementAdvice

    Be more engaging and with better communication with all their employees

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Worse than awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Lafayette, CO
    Former Employee - Business Systems Analyst in Lafayette, CO

    I worked at Epsilon full-time (less than a year)

    Pros

    The on-site cafe is nice

    Cons

    Extreme micromanagement executed by fearful incompetents who would rather fire people than let them succeed. Complete lack of role definition. An ingrained culture of rudeness and an utter unwillingness to be helpful. No processes, no standards, no documentation, no training. Honestly I don't have even one positive thing to say about this place except there a handful of perfectly nice people desperately trying to escape it.

    Advice to ManagementAdvice

    Pay attention to what your middle managers are doing, they create the culture and what they're making is abysmal.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Positive Corporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Specialist in Lafayette, CO
    Current Employee - Account Specialist in Lafayette, CO

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    Great Benefits and workplace considering that it is a very corporate environment. Still has the small start-up culture.

    Cons

    Still corporate environment with upward mobility difficulty and competition. More opportunities for internal candidates would be help morale.

    Advice to ManagementAdvice

    Nurture employees that are eager to move up within the organization rather than continue to hire from outside.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BSA in Lafayette, CO
    Current Employee - BSA in Lafayette, CO

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    the pay is decent, many of the people are smart and hardworking.

    Cons

    Everyone is overextended, many don't carry their weight. Sales way overcommits to clients and then support has to find out how to deliver when it's often impossible. A lot (a ton) of production issues (client connectivity, firewall issues, email issues) cause SLA misses and angry clients and cause a lot of stress. Off hours workload (on-call and otherwise) is misrepresented, there are 2am meetings on weekends that you have to go to if you're lucky. Management is too busy to care about their reports.

    Advice to ManagementAdvice

    I don't care about what exciting things you're dreaming up. Fix the existing issues before wasting everyone's time in 2 hour meetings talking about creepy things that we can do with data.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Highly talented people and a fast and furious environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Administrator/IT Manager in Lafayette, CO
    Former Employee - Senior Systems Administrator/IT Manager in Lafayette, CO

    I worked at Epsilon full-time (more than 5 years)

    Pros

    I've dealt with some of the most talented at Epsilon. They are great people and highly skilled. I've had nothing but good experiences with everyone I ran into.

    Cons

    It is a very fast-paced and high pressured environment on the IT side of things. Everyone is working ridiculous hours just to keep their head above water. I have heard they are changing things. But the culture is "if you aren't doing at least 50 hours you aren't pulling your weight" even if there were to be more staff.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Solid company, good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Individual Contributor in Lafayette, CO
    Current Employee - Individual Contributor in Lafayette, CO

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Smart, driven people, strong company culture, hard work is rewarded, accomplishments are ackowledged. Challenging work, visible career growth. Bagels and doughnuts every Thursday, company promotes community service/ raising money for causes that are important to us.

    Cons

    Not for those who need hand holding and constant encouragement - definitely need to be self motivated. Work/ Life balance is at times a challenge, but you do what is needed to produce strong work.

    Recommends
    Positive Outlook
    Approves of CEO

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