Epsilon Reviews in New York City, NY

Updated September 6, 2014
Updated September 6, 2014
282 Reviews
3.2
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
148 Ratings

Review Highlights

Pros
  • Great work life balance depending on the phase of the project and your role in it (in 15 reviews)

  • Company growing at a rapid rate, always work to do, great people who work here (in 18 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 26 reviews)

  • There is a lot of unfair upper management practice (in 10 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good benefits and overall work environment. Most of the people are talented and you can learn from.
    Great clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  New York, NY
    Former Employee - Senior Project Manager in New York, NY

    I worked at Epsilon full-time for more than 3 years

    Pros

    The 401K, medical and dental benefits are decent. I feel one could work for this is a company for years and years.

    Cons

    Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree.

    Advice to ManagementAdvice

    no advice… keep informing employees and doing what you do best.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Online  in  New York, NY
    Former Employee - Director of Online in New York, NY

    I worked at Epsilon full-time for less than a year

    Pros

    I can't think of one positive experience

    Cons

    The company culture; the people there are very egotistical and act like they know everything. Everyone, even people you don't report too likes to tell you how your doing. They are back stabbers.

    Advice to ManagementAdvice

    Get it together and stop handing out VP titles to everyone instead of paying them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    First Professional Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager  in  New York, NY
    Current Employee - Senior Account Manager in New York, NY

    I have been working at Epsilon full-time for more than 5 years

    Pros

    The flow of communication has improved over the past few years.

    Cons

    It can be difficult to advance your skill set if your client base is limited (doesn't engage outside of standard email best practices or has limited budget).

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Not a very good experience working there. They give away VP titles like free lunches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  New York, NY
    Former Employee - Director in New York, NY

    I worked at Epsilon full-time for less than a year

    Pros

    Some people are smart but they don't share information

    Cons

    Very close to the chest when it comes to sharing information

    Advice to ManagementAdvice

    Change the culture to one which is more open, honest and transparent

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Proud to Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Epsilon full-time for more than 5 years

    Pros

    Strong leadership that appreciates and rewards employees
    Great benefits and supportive parent company
    Growth and advancement opportunities for employees
    Successful organization and industry leader
    Emphasis on creating value for clients
    Fantastic colleagues and collaborative environment
    Long history and heritage

    Cons

    Organization needs to place more emphasis on innovation to stay ahead of competition
    Annual acquisitions can be distracting for employees

    Advice to ManagementAdvice

    Increase focus on fostering innovation and providing necessary tools/resources for employees
    Take a break from buying companies and focus on existing organization to ensure integration and alignment

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Run from this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative  in  New York, NY
    Former Employee - Creative in New York, NY

    I worked at Epsilon full-time for less than a year

    Pros

    -you'll meet a few nice people
    -free lunch on Fridays

    Cons

    -lack of initial training
    -lack of organization on the part of the management
    -tell you that it's a 9-5 job but you're working overtime all the time (evenings and weekends)
    -poor communication from management; no managment
    -often expected to do things without being provided a deadline, without being provided proper documents, without any direction (you're expected to magically figure out what is expected of you)
    -everyone around is dissatisfied and miserable and only work for the pay-check

    Advice to ManagementAdvice

    become organized and provide ample direction

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Campaign Management Specialist  in  New York, NY
    Former Employee - Campaign Management Specialist in New York, NY

    I worked at Epsilon full-time for less than a year

    Pros

    It has a great culure. Very relaxed environment (e.g., everyone takes a lunch, plays board games, talks to each other, goes out for happy hour, etc.). Most people leave at 5, 5:30. I liked everything about it pretty much.

    Cons

    not a lot of room for growth
    very technical position which i wasn't prepared for

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Black Hole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Account Manager  in  New York, NY
    Former Employee - Senior Account Manager in New York, NY

    I worked at Epsilon

    Pros

    --Very good overall benefits package compared to other companies
    --Work from home flexibility and autonomy around work schedules

    Cons

    --Single biggest problem: Not a client centric culture rather a bunch individuals, not teams, in which everyone says 'I can't help you with that, it's not my responsibility'
    --Invisible leadership presence in New York office
    --No opportunity for face time with senior management equals no chance of promotion
    --If you don't know how to play the political game there is no chance of promotion
    --Technical Project managers who aren't project managers, nor are technical.
    --Very junior staff in line manager roles who are in way over their heads.

    Advice to ManagementAdvice

    Recognize talent when it's in front of you, not after the're gone.
    Recruit some client and employee centric leadership that can build agile teams that get things done for clients instead of continually failing the client.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Awful. Just Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior BSA  in  New York, NY
    Current Employee - Senior BSA in New York, NY

    I have been working at Epsilon

    Pros

    They are flexible.
    You don't need to worry when they announce a policy change because if you wait ten minutes there will be another one to cancel it out.
    People appear to be friendly.

    Cons

    Someone mentioned that their software is state of the art. So was my eight track. The software is very limited and is constantly breaking down.
    They are dangerously understaffed and are looking to cut the staff down even more. They also off shore most of their work.
    Account teams over promise the client on deliverables and expect the technical team to work miracles to make it happen, and they are never satisfied.
    Like I mentioned they are understaffed so they over-load you with work and could care less if you are able to meet deadlines.
    They recently announced there soaring profits. Well this wasn't hard to accomplish. It's easy to show record profits when you down-staff and off-shore, expecting those who are left to do more with much much less, while at the same time continue to charge your clients the same amount of money.

    Advice to ManagementAdvice

    Invest in talent within the company. Hire more people and stop spreading your employees so thin.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Experience is dependent on which team/client you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Epsilon

    Pros

    Great work/life balance. Had to work late early on in my career at Epsilon..but otherwise, was able to work from home or leave early as needed.

    Cons

    -Pay was too low by industry standards
    -On my team, it was a boys club...you were promoted/recognized/hired based on your ability to cater to certain senior members
    -Lack of development and investment in employees
    -Lots of apathy by certain team members

    Advice to ManagementAdvice

    Look at why certain team members get promoted why others are not or let go..you may see a pattern in favortism and unjust practices at play.

    Doesn't Recommend
    No opinion of CEO

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