Epsilon

  www.epsilon.com
  www.epsilon.com

Epsilon Reviews

Updated November 19, 2014
Updated November 19, 2014
299 Reviews
3.2
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
158 Ratings

Review Highlights

Pros
  • Work/Life balance is said to be important but I think that depends on your supervisor (in 19 reviews)

  • Your allowed to work from home when you are sick (in 11 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 28 reviews)

  • Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Below Average Salary, Above Average Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiting
    Former Employee - Recruiting

    I worked at Epsilon full-time (more than an year)

    Pros

    Gym and cafeteria are onsite, nice benefit for the employees.

    Cons

    Recruiting department unprofessional, lack of follow up, too many levels of "management", salaries are under market, turnover is extremely high.

    Advice to ManagementAdvice

    Restructure with fewer levels of "management" and "directors", hire someone with real recruiting management experience to streamline processes, better yet implement processes. Conduct more research on what median salaries are, recognize employees, act like they like their job.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Long term employees in management are mostly incompetent, poor leadership and corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Systems Analyst
    Former Employee - Senior Business Systems Analyst

    I worked at Epsilon full-time (more than 3 years)

    Pros

    Location.
    401 k match is decent
    Gives opportunity to people who may not be able to get a comparable job elsewhere..
    Some hardworking employees.

    Cons

    Inability of management to keep quality employees.
    Old technology.
    No process controls.
    Long term employees in management are ineffective and feel 'too safe'
    Poor communication from management.
    Felt like no one was manning the ship at all levels of management.
    Being satisfied there was dependant on what vertical you landed in.

    Advice to ManagementAdvice

    Hold management accountable for their poor business decisions. In order for the company to compete in this economy management must improve, consider changing the culture by getting new blood into management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Epsilon full-time

    Pros

    Epsilon is a good place to work

    Cons

    Not a lot of process to tremendous pressure to get things done

    Recommends
    Positive Outlook
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  5. 3 people found this helpful  

    Does not care about improving employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    The benefits are very good.

    Cons

    Constant changes in management and organization without being communicated to the employees. No room for advancement; if they can get you to do more without giving you more they will, so don't give extra effort expecting it to be recognized. No recognition for support teams or staff; if you are not in a sales division do not expect anything from this company in terms of promotion, raise, or a simple thank-you. They use and abuse their employees and keep you where you are instead of letting you advance. Constant lay-offs and quick turn around. If you want to get anywhere with this company, you have to quit and come back.

    Advice to ManagementAdvice

    Start caring about your employees, especially the support teams. Promote from within instead of bringing in outsiders. Help your employees improve themselves and climb the ladder, instead of trapping them where you want them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Hard to Work when your managing Politics and doing online training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in New York, NY
    Current Employee - Data Analyst in New York, NY

    I have been working at Epsilon full-time (more than an year)

    Pros

    People, benefits, flexibility, access to clients, lunch once a month and nice pens. Good internal pr for employees and charitable opportunities to give back.

    Cons

    Too much time wasted on politics and covering people off internally as opposed to working with clients on solutions. i think the company needs to evaluate the happiness factor. Some days its like a library there with no energy.

    Advice to ManagementAdvice

    Stop hiding and filling out forms. Start engaging and having real conversations. Email is not a substitute for a conversation. People still like to engage with each other. Try it, its good.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    High growth, stable company with incredible people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Wakefield, MA
    Current Employee - Manager in Wakefield, MA

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    Company is in high growth mode both organically and through acquisition which creates many internal opportunities. The people are among the most collaborative and conscientious I have ever worked with. Onsite gyms and cafés in most locations. Investing heavily in hiring and training new college grads. Compensation and benefits are very competitive, plus there is an excellent 401k matching, tuition reimbursement and employee stock purchase plan.

    Cons

    Due to the fast growth and number of acquisitions, the company is not as cohesive as it could be. Some facilities and internal technology needs upgrading.

    Advice to ManagementAdvice

    Would like to see more of the large company profits shared with employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A great place to work with talented and dedicated co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Epsilon full-time (more than 8 years)

    Pros

    A strong company with a broad range of solutions. Good company values and leadership in most cases (with typical isolated exceptions found in most large companies). By and large, this is one of the best organizations I have worked with. Lots of personal growth and training potential.

    Cons

    Growth and promotion is often difficult to obtain and can be very political in certain groups. Ask about this specifically when interviewing.

    Advice to ManagementAdvice

    Managers need to value dissenting views from experienced employees when a chosen direction may not be to the benefit of the company and/or its clients. This is not an issue with all groups, but should be stressed across the board. Lend an ear to those who seem to cry wolf - they may be onto something.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company to work for to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator in Southfield, MI
    Current Employee - Technical Account Coordinator in Southfield, MI

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Lot of learning opportunities. Management works with you not against you. Very team-oriented. Reasonable work/life balance.

    Cons

    Salary is not competitive enough for position.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    Fast growth company with great benefits.

    Cons

    A little slow to adapt but good for a big company

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Upper level Client Service Teams mismanage their accounts and personnel while lacking true leadership skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Account Executive in West Chicago, IL
    Former Employee - Client Account Executive in West Chicago, IL

    I worked at Epsilon full-time (less than an year)

    Pros

    Overall, Epsilon (I worked in their West Chicago office, formerly Aspen Marketing Services) is a decent company, with many good, hard-working people. However, the overall experience of any employee will always be directly tied to the team they are on, and specifically, the quality of that team's leadership.

    Comfortable work environment, pleasant atmosphere, free lunch every Friday, with the occasional internal perk (on-site flu shots, holiday themed mini-parties, etc.).

    Good amount of vacation/sick/personal time, ability to work from home based upon the team/account and your role.

    Cons

    The leaders of my former account lacked management skills and were only "leaders" by title, as they had no true leadership qualities. They were consummate B.S. artists, and had gained their position on the account by being with the company for 9+ years, while also becoming sacred cows, beyond all reproach or challenge. The team had 3 people request to leave the account (including myself) in less than 1 year, quitting due to the poor team leadership, not because of Epsilon overall. In addition, the client demanded that my initial manager be removed from the account (which she was), yet upper management ignored these red flags and kept the account management team in place. Shortly after I left Epsilon, they lost this client account.

    Lazy personnel decisions - instead of hiring someone to replace the lost skill sets when someone left the team, they drop the vacated responsibilities onto other team members, completely altering or eliminating the job the remaining team members were hired to perform.

    Structured or formal training does not exist in any format - all you get are rambling brain-dumps - better take good notes, and fast! Don't ask for confirmation of your notes either, as feedback is a long time coming, if you get any at all.

    Medical/Health benefits are comprehensive, but a bit more expensive than my previous experience, and more expensive than I would have expected them to be based upon a company the size of Epsilon.

    Advice to ManagementAdvice

    Contact your clients directly on a regular basis and pay attention to their input and feedback, instead of just listening to what your client account team leadership is telling you. Maybe sacrafice a few sacred cows, replacing them with employees that have actual leadership and management skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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