Epsilon

www.epsilon.com
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Employee Reviews

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  1. 1 person found this helpful  

    Great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Database Developer in Dallas, TX
    Current Employee - Associate Database Developer in Dallas, TX

    I have been working at Epsilon full-time (more than a year)

    Pros

    fast paced, forward thinking company

    Cons

    a little disorganized and hectic

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Epsilon is a great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Database Developer in Irving, TX
    Current Employee - Senior Database Developer in Irving, TX

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Creative, friendly, dedicated, lots of energy, flexible and collaborative work environment. Learned a lot on an intense 2 month system build.

    Cons

    You really have to put in the time and effort long term in order to be recognized, would think that if the performance and dedication is there, the rewards would come quicker.

    Advice to ManagementAdvice

    Keep the communication open at all levels, love the current direction.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 8 people found this helpful  

    Toxic! Turn. And. Run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Chicago, IL
    Former Employee - Anonymous Employee in West Chicago, IL

    I worked at Epsilon full-time (less than a year)

    Pros

    I'll start by saying that I'm confident my experience and those of my colleagues in the West Chicago location is probably radically different from that of my colleagues in other Epsilon offices. I believe that the vision of this company and the top leadership. The company recently went through a rebranding that, I believe, is strong, fresh and would make me proud to work there. The company is healthy financially, and for the most part, the benefits are strong.

    Cons

    I was part of the West Chicago location, formerly Aspen Marketing Services. This is part of the "agency" arm of Epsilon, which had very little to do with the data brokerage identity of the company. I believe that there are systemic fault lines in this organization that make it the worst work environment I've ever experienced. If you are advanced in your career and have any desire to perform at a strategic level, this is not the job for you. The vision of my role that was painted during the interview process could not be more opposite than my actual experience.

    Let's get the basic flaws out of the way: The PTO allocation was a far cry from what I'd expect at my level of experience or from experience in other agencies. The work environment is uninspiring and it's in a "warehouse row" location in the middle of nowhere. I knew about these things and chose to overlook them because I was led to believe that I would have a role that was strategic and at a higher level of leadership. Don't fall for this: It is not true!

    The senior leaders (at least in this location) have limited to no exposure to anyone above the SVP level (our immediate managers). For someone like me who had a personal relationship with the CEO of my previous organization, I found this to be disconcerting. In addition, the company is not effective in teaching all of us what else Epsilon as a massive data company has to offer clients. While I knew that I worked for a data company, I knew very little about what resources I had to provide clients to help improve their business.

    I reported to one of the top "leaders" in the company. My manager created a culture of fear and resentment by publicly berating me and other members of the team, agreeing to impossible demands and then punishing us for failing to achieve them, and making autocratic decisions but then assigning blame to me and other team members when things fell apart, rather than taking responsibility for their own decisions and hand in the end result.

    The most senior members of the team (including myself) are regularly expected to perform extremely tactical duties, which often are consuming due to the lack of "bench" support on the team. Even worse, when performing these tasks three levels beneath us, executive leadership micromanages to the point that it's impossible not to regularly doubt one's own ability. I was never supported as a leader by my manager but rather constantly contradicted, refuted and screamed at publicly, demolishing any leadership credibility. When combined with the reality of performing the day-to-day role of an AE, it is unfathomable that I was still expected to play a leadership role and ultimately held responsible for the performance of the team.

    This work environment is toxic and does not facilitate strong performance. If I could give this company zero stars, I would. I wouldn't recommend this company to my worst enemy and deeply regret making the decision to work there.

    Advice to ManagementAdvice

    Be aware of the people you have in top positions. There is some serious potential for leadership improvement, if it's even possible in this case. People are leaving both voluntarily and involuntarily - and if they haven't left, yet, you can be sure they want to.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Epsilon IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator in Wakefield, MA
    Current Employee - Windows Systems Administrator in Wakefield, MA

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Great room for growth. You will never be bored. If you are hardworking and willing to learn, there are virtually no limits to what you can learn.

    Cons

    The expectations for IT employees are FAR too high. With an outrageous Server to Admin ratio of almost 800:1 the amount of work is almost unattainable for the Admins that we have.

    Advice to ManagementAdvice

    Hire more server Administrators, provide more competitive salaries as well as annual bonuses and raises.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Below Average Salary, Above Average Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiting
    Former Employee - Recruiting

    I worked at Epsilon full-time (more than a year)

    Pros

    Gym and cafeteria are onsite, nice benefit for the employees.

    Cons

    Recruiting department unprofessional, lack of follow up, too many levels of "management", salaries are under market, turnover is extremely high.

    Advice to ManagementAdvice

    Restructure with fewer levels of "management" and "directors", hire someone with real recruiting management experience to streamline processes, better yet implement processes. Conduct more research on what median salaries are, recognize employees, act like they like their job.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Long term employees in management are mostly incompetent, poor leadership and corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Systems Analyst
    Former Employee - Senior Business Systems Analyst

    I worked at Epsilon full-time (more than 3 years)

    Pros

    Location.
    401 k match is decent
    Gives opportunity to people who may not be able to get a comparable job elsewhere..
    Some hardworking employees.

    Cons

    Inability of management to keep quality employees.
    Old technology.
    No process controls.
    Long term employees in management are ineffective and feel 'too safe'
    Poor communication from management.
    Felt like no one was manning the ship at all levels of management.
    Being satisfied there was dependant on what vertical you landed in.

    Advice to ManagementAdvice

    Hold management accountable for their poor business decisions. In order for the company to compete in this economy management must improve, consider changing the culture by getting new blood into management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Does not care about improving employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Epsilon full-time (more than 5 years)

    Pros

    The benefits are very good.

    Cons

    Constant changes in management and organization without being communicated to the employees. No room for advancement; if they can get you to do more without giving you more they will, so don't give extra effort expecting it to be recognized. No recognition for support teams or staff; if you are not in a sales division do not expect anything from this company in terms of promotion, raise, or a simple thank-you. They use and abuse their employees and keep you where you are instead of letting you advance. Constant lay-offs and quick turn around. If you want to get anywhere with this company, you have to quit and come back.

    Advice to ManagementAdvice

    Start caring about your employees, especially the support teams. Promote from within instead of bringing in outsiders. Help your employees improve themselves and climb the ladder, instead of trapping them where you want them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Nice company with bad senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Interactive Developer in Irving, TX
    Former Employee - Senior Interactive Developer in Irving, TX

    I worked at Epsilon full-time (more than 5 years)

    Pros

    Work with a lot of smart people. Projects were interesting but management always over-sold development's ability to deliver. The result is long and stressful hours for developers, delivering shoddy work and spending the next several years trying to fix things. Lower level managers tend to be superb. I don't know what happens when they hire VP - C-levels. Benefits were good.

    Cons

    Sub-par salary and Ivory Tower senior management.

    Advice to ManagementAdvice

    Won't bother since they never listen anyway,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Always evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Position in Columbus, OH
    Current Employee - Creative Position in Columbus, OH

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    Most of my co-workers are good people and play well with others. Management quality seems to be hit or miss. Some have been great, some not so much. The PTO time is generous with three weeks vacation and five sick days starting. Stock purchase plan available and since it's a large, constantly-growing company, this is beneficial. Work/Life balance is said to be important but I think that depends on your supervisor.

    Cons

    Turnover rate seems high on the account side, but creatives tend to stay longer. It doesn't seem that promotions happen very often because management roles are usually searched for outside of the company. Compensation, for me, is poor. There are others in my same position that makes a substantial amount more than myself but we are supposed to get a salary evaluation soon that will hopefully "even everyone out". Depending on your manager, work/life balance can differ. Some of the clients are very demanding.

    Advice to ManagementAdvice

    Communication is the MOST important thing.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Sr Database Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Database Developer in Wakefield, MA
    Current Employee - Senior Database Developer in Wakefield, MA

    I have been working at Epsilon full-time (more than 3 years)

    Pros

    excellent work life balance
    company is very stable and is making progress and becoming leader in database marketing

    Cons

    dosent seem to use new technology
    need to make more effort to retain talent
    salary raise and bonus is very poor

    Advice to ManagementAdvice

    need to train present employees to new technology

    Neutral Outlook

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