Equifax
2.8 of 5 170 reviews
www.equifax.com Atlanta, GA 5000+ Employees

Equifax Reviews

Updated Apr 16, 2014
Equifax – West Des Moines – “Datavision now Equifax office 4300 Westown Prkwy”

All Employees Current Employees Only

2.8 170 reviews

                             

57% Approve of the CEO

Equifax Chairman and CEO Rick Smith

Rick Smith

(115 ratings)

45% of employees recommend this company to a friend
170 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They offer flexibility in working conditions, and there is a good work-life balance"
    in 15 reviews
  • "Stable company with good benefits"
    in 19 reviews
Cons:
  • "CEO and senior management are bullies and needs a lesson in humility"
    in 12 reviews
  • "lack of transparency from upper management, hard work and talent does not get rewarded"
    in 8 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • Disapproves of CEO

2 people found this helpful  

Account Manager/Client Relationship Manager

Account Manager (Current Employee)

I have been working at Equifax full-time for more than 3 years

ProsCurrently have the freedom to work from home however I believe this may be changing.

ConsPay has decreased year over year for the past 3 years (I have lost 7k between 12-13 alone, others have lost in upwards of 15-20k) while we are having record breaking profits year over year for past 3 years. Upper management changes comp. plan last quarter of the year 2013 to remove bonus that was being exceed and replace with one that would not reach a payout goal. This has been very frustrating for all. They push transparency and delighting clients yet they do not do the same for their employees. They never completely inform us of our goals nor show us where we are with them. Benefit cost have double since 2011 with less coverage. I use to pay $185 for medical/dental/vision in 2011 on a family plan and for the same coverage in 2014 I would have to pay $420. If you work in a remote office the chance of you moving into another role is very small no matter what your performance is. Managers give across the board pay increase regardless of your true performance. This is very discouraging to those who have met and exceed goals. All goals are now team based in 2014 to remove the top performers from reaching max payouts. Although this company continues to grow in record breaking profit they are not willing to share the profits with the frontline employees as a matter of fact they are trying everything they can to remove bonuses from being met by setting goals they know cannot be met. If they are being met they change the game before they have to payout. Annual bonus have drop to a quarter of what they were in 2012. Quarter bonus are for the most part obsolete.

Advice to Senior ManagementTake your own advice! Be transparent and delight your employees like you ask us to do for our clients. Share the wealth! Record breaking profits but huge decrease in bonus/commissions for your employees, 2 or 3 percent increase in pay for top producing employees during these record breaking years.....seems like someone is lining their pockets, pursues and bags off the awesome efforts of your non-management employees-frontline employees. Not sure if it is our CEO and his right-hand men/women or if it is management but someone is keeping our money for themselves..someone may want to investigate before all your top performers find a company that will share the wealth of our hard earned efforts!!!!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

VP Technology

Vice President (Former Employee)
Alpharetta, GA

I worked at Equifax full-time for more than 10 years

ProsExcellent leadership team with great financial discipline

ConsMiddle management is not empowered

Advice to Senior ManagementReduce number of senior executives and create more empowerment in the ranks

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Some interesting work, but fighting the bureaucracy is tiring sometimes.

Anonymous Employee (Current Employee)

I have been working at Equifax full-time

ProsIt is a stable place to work. People who start tend to stay for a long time. There is internal mobility, in that you can switch jobs. They offer flexibility in working conditions, and there is a good work-life balance. The culture is a traditional 9-5.

ConsThere are limited opportunities for moving up due to the fact that people don't leave very often, and there is not a lot of growth. Bureaucracy is difficult to work with in a lot of cases, especially legal.

Advice to Senior ManagementInvest in current technology initiatives.

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Smart and dedicated staff, growing market, however immature products and services

Sales Director (Current Employee)
Washington, DC

I have been working at Equifax full-time for more than a year

ProsSolid industry reputation, experienced and motivated people, and good training

ConsLack of patience by executives to build the business and execute strategy

Advice to Senior ManagementDevelop your people and solutions and give them time to execute the business plan

No, I would not recommend this company to a friend

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2 people found this helpful  

Good work, challenging leadership

Mid-level Manager (Current Employee)
Atlanta, GA

I have been working at Equifax full-time for more than 3 years

ProsEquifax is a solid company that has been around for over 100 years and provides a stable work environment.

ConsSome senior leaders have been around too long and seem to continue to be promoted based on seniority rather than merit.

Advice to Senior ManagementTry an occasional bottom up performance evaluation. I think you will be shocked at what your work place has to say about some of the managers.

Yes, I would recommend this company to a friend

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Sales - Technology and Data

Technology Director (Former Employee)
Atlanta, GA

I worked at Equifax full-time for more than 10 years

ProsIndustry Leader, Rock solid IT stability, Solid financial performance

ConsTend to lean on data sales over technology solutions to drive revenue. Technology should be viewed as the method to embed the data.

Advice to Senior ManagementValue Tenure and invest in LME through the addition of staff to promote relationships with third party software providers.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great!

Intern (Former Employee)
Atlanta, GA

I worked at Equifax as an intern for less than a year

Prospeople seemed happy and learned a lot

ConsToo many hours but okay

Yes, I would recommend this company to a friend

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Great opportunity for growth & recognition

Marketing Manager (Current Employee)
Atlanta, GA

I have been working at Equifax full-time for more than a year

ProsEquifax provides a great opportunity for growth within the company for high performers. They value experience as well as welcome and support innovative ideas. Equifax rewards employees for big achievements and provides recognition that lends itself to great morale. They are good at communicating the status of the company with employees are are very transparent into what's going on within the company - whether it's exciting things or obstacles we need to overcome.

ConsCorporate policies can slow down processes at time - just like any other large company. The new program called "Connections" was intended to provide employees insight into their career opportunities in the company, but has ended up being more discouraging as you see how "low" you are rather than seeing that possibilities to move up. However, this is actually not representative of how the company provides opportunities - there are a lot of possibilities.

Advice to Senior ManagementKill the "Connections" program.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overall experience was good. Corporate culture is still a bit old school. Processes and procedures evolving but behind.

Project Manager (Former Employee)
Alpharetta, GA

I worked at Equifax full-time for more than 3 years

ProsSolid company, great executive leadership, strong financials.

ConsProcesses and procedures dated, still very manual by industry standards,

Advice to Senior ManagementLess reactivity. Strive to establish process standards what will promote a smooth and sustainable operating rhythm.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Just okay, nothing exceptional.

Anonymous Employee (Current Employee)

I have been working at Equifax full-time

ProsGreat co-workers. The company tries to implement ways to make things better for the employees by creating ways to show appreciation.

ConsThe pay could be better and opportunities for advancement are slim if you do not associate with the right people.

Advice to Senior ManagementRemember that you were once an in the same shoes as your subordinates. Appreciate your employees more and take a leadership class.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Equifax reviews and ratings — including employee satisfaction and approval rating for Equifax CEO Rick Smith. All 170 reviews posted anonymously by Equifax employees.