Equifax Reviews

Updated August 24, 2015
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3.5
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Equifax Chairman and CEO Rick Smith
Rick Smith
208 Ratings

Pros
  • Good work life balance and short hours (in 22 reviews)

  • Good benefits, and a very competitive salary (in 21 reviews)

Cons
  • Senior management takes the credit for all the work of the folks the next level down (in 14 reviews)

  • No room for advancement unless you know someone in Upper Management (in 8 reviews)

More Pros and Cons

366 Employee Reviews

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  1. Helpful (3)

    Equifax, one of the worst places to work in America.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Technology in Dallas, TX
    Former Employee - Vice President Technology in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The actually aren't any. Equifax is over 100 years old and is not a progressive company willing to adapt to the internet age.

    Cons

    Being publicly traded they are all about the share price and cutting costs. All decisions are based on whether or not management will make their bonus metrics and not what is best for the company. Employees are not assets, just expenses that must be tolerated.

    Advice to Management

    If you are going to be competitive in the marketplace you need to stop thinking and acting like a behemoth and begin thinking and acting like a start up company.


  2. Helpful (3)

    Perfect employer if you lack common sense and lack ambition and do not care about making money .

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Approves of CEO

    Pros

    Credit Industry , Financial Industry experience and free Coffee.

    Cons

    Unclear communication between departments. Poor management style in certain departments lacking clear vision Non aggressive products Lackluster work life - people are walking zombies and do not believe in fun. Poor pay structure.Worst in the area. Strongly encourages sycophancy/brown nosing.Kiss ass to move ahead. Work less, talk more to get promoted.

    Advice to Management

    See what's going on around you. Surveys help if they are followed up with actions to correct stuff.


  3. Helpful (3)

    Beware for whom the 'layoff' tolls, for someday it will toll for you -- especially if you're competent and have tenure

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are a few capable Sr. Management people - very few. There is lots of communication from above on the corporate direction and how 'important' employees are to the company. On the surface, it seems to be a friendly place.

    Cons

    The peer group in sales is filled with some great people who really do try to do the right thing meaning most of them are client focused. It's hard to be happy about the salary aspect of things in sales because the comp plan changes every year, and not for the better. Layoffs are of concern and employees are afraid all the time. Lovely environment. A number of Inept VP level management - got there by kissing up to their bosses. When even their boss can't save them they're moved around instead of moved out. Layoff fate is reserved for tenured employees who have institutional knowledge and experience. Beware of the politics.

    Advice to Management

    Take a look at where housecleaning SHOULD be done. Get rid of dead wood clueless management and try some good honest leadership. Respect the employees, you'd be surprised what you'll get in return. It's hard to show up every day when you fell like there's a layoff target on your back. Not really what inspires people to focus on the company's goals. This recession won't last forever - you're going to lose the few competent people you have left once it turns around.


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  5. Helpful (3)

    Equifax pays pretty well, but is a miserable place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay was pretty good for the level of responsibility I had at Equifax and the commute was not horrible.

    Cons

    Incompetent management, totally political environment, long work hours, shifting requirements, constant drive to cut costs, short staffed, no product vision, not open to new ideas or methods of operation. Management constantly made every employee feel that their job was at risk in order to "enhance productivity". Overall, just a miserable pit of a place to work.

    Advice to Management

    The overall attitude of management is that they have all the answers and that the folks who acutally "run the business" are just meaningless drones. My advice: get over yourself. Get some humility and stop belittling those who enable you to collect your multi-million dollar salaries.


  6. Helpful (1)

    Without a doubt THE worst place I have EVER worked.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Money - this is the ONLY good thing about the job and its not worth it.

    Cons

    Treated like a slave. No life/work balance. You can't tell if the company is run by Equifax or IBM or offshore. Constant threat of layoffs or outsourcing. Offshore coding has ruined the Production environment. People are rude to each other on conference calls when trying to resolve issues ANS there are CONSTANT issues.

    Advice to Management

    Make up your mind - if you want to outsource and offshore DO IT - stop threatening it. It is not a motivator contrary to most of management. Fire IBM and get rid of offshore poor quality code. It will cost more at first, but in the long run you will keep loyal employees - ans those are VERY few. When the economy gets better there will be a load sucking sound coming from Alpharetta - that will be the giant vacuum as everyone jumps ship.


  7. Helpful (1)

    Lots of action but no result

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend

    Pros

    You would like here if you work with Microsoft Technologies Good place to start career, experts/experience not welcome Popcorn Thursdays

    Cons

    Highly chaotic environment. Everyone is hyper busy but hardly anything gets done Top down management. Leaders think they know the best and often change their mind Disagreement is suicidal

    Advice to Management

    Management, especially in IT, is paranoid of change because it is perceived as a weakness of their existing operating procedure. Management needs to align with the new reality of 'Working Smarter' rather than 'Working Harder'. Since TALX has grown out of earlier mergers and acquisitions, there are many groups within the IT organization that don't like each other. Career advancement/professional growth happens only if aligned within certain groups. Decisions are made with no forethoughts and disagreement is perceived as challenge by management. One can succeed with good 'Good Old Boy' country club charm only.


  8. Helpful (3)

    Started out Good, but Ended Badly

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Equifax has good benefits, decent salaries, and clean, convenient office locations.

    Cons

    The company is severely understaffed, with many broken systems and processes. Senior management appears to be clueless or apathetic as to how to run the company, and does not respect the contributions of lower-level employees. There are restructurings every year that cause even more silos and confusion. Senior leaders cling to LEAN methodology to drive out costs and inefficiencies for everything except top heavy hiring. Current hiring consists of more senior management, but very few line employees to do the heavy lifting. The focus now seems to be on "looking good," but not showing actual skill or results.

    Advice to Management

    Senior leadership could benefit from a huge dose of humility. Listen to and reward line staff. Treat them the way you'd want to be treated at that level in your career. In addition, many of the senior level positions are simply redundant (particularly in sales and marketing) and should be eliminated. Instead of paying huge salaries for little work output, reinvest into the systems and processes necessary to run the business more efficiently.


  9. Helpful (1)

    There is little respect for low-level employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Disapproves of CEO

    Pros

    - Benefits - Vacation Days - People - Discounts

    Cons

    - Senior Management is ignorant of the conditions of operations and sales or just don't care - Severe Cronyism

    Advice to Management

    Stop caring about "appearances". They are backfiring and destroying revenue for the company. Stop & Listen to low-level employees!


  10. Helpful (1)

    Worst place I have ever worked. By far and hands down.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verification Specialist in West Des Moines, IA
    Current Employee - Verification Specialist in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    Good name for your resume, pays on time,comes with benefits if you're willing to put up with the extremely unprofessional work environment.

    Cons

    Management doesn't know what they are doing. They tell us over and over to be professional but consistently hire people that are incapable of being professional. I feel like I'm walking into a highschool every time I go to work because of all the drama. They consistently look over the older (I'm only 26) employees with more experience to promote young kids that are barely old enough to drink.

    Advice to Management

    Treat your employees like you care about them, stop with the favoritism, figure out what morale means and work on bringing it higher. Give people a reason to stay there instead of jumping at the first opportunity to leave.


  11. Helpful (3)

    The only reason it got 1-Star was because I was unable to give it a half star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operation in Atlanta, GA
    Current Employee - Sales Operation in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    - Vacation (and you will need every ounce of it) - Benefits (use it before it changes) - 401K Matching

    Cons

    This is the worse company I have every worked for. Upper management is dillusion at best (full of themselves at worst). The technology being utilized by workers is outdated. The need to "be seen" is so problematic that people who want raises and promotions seem to intently slow down other departments by adding ridiculous steps into an already disfunctional process for fulfilling sales orders. New products are introduced to the sales teams but operations is never told how to fulfill them once they are sold. Therefore, the sales rep ends up not only losing their sale but has to field calls from an irate customer on the issue for weeks. Lying is a part of the corporate structure ... an entire team in operations was lied to about their job going away for months, they were let go 6 months after the first question was asked about their positions being terminated. Sales is in such a dissaray, that you can boost a dying book of business up by 16% in 2 quarters and still be repremanded or fired because the book of business did not reach 100% of goal as a result of the last rep who had it. Overworked, lied to and humiliated in meetings ... not worth it. It was an okay company when I started 8 years ago, but it has gone down hill for anyone NOT in upper management. I only stayed for the benefits but now it's not worth it and I'm looking for the door!



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