Equitrac

  www.equitrac.com
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Equitrac Reviews

Equitrac – Waterloo – “2004 - Happier times before Head Office canned…”

All Employees Current Employees Only

2.4 11 reviews

18% Approve of the CEO

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Michael R. Rich

(11 ratings)

22% of employees recommend this company to a friend
11 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Extremely positive

    Account Executive (Former Employee) San Francisco, CA

    ProsVery knowledgable management, exceptional producs and services

    Consnone that I can think of

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Equitrac is a good place to work if you like living on the edge

    Account Executive (Former Employee) Plantation, FL

    ProsEquitrac has some great solutions to offer, especially on the print management side of the business.

    ConsCustomer support is lacking and there is always a feeling of uncertainty as to what direction your career is heading. There are layoffs on an annual basis which is not good for morale. This organization is very unstable and you just don't know if you will have a job tomorrow.

    Advice to Senior ManagementSenior Management needs to stop hiring their cronies and hire the right people for the job

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    The 800 pound gorilla is bleeding and a band-aid won't help

    Light Bulb Changer (Current Employee) Plantation, FL

    ProsSome of my co-workers are great to work with. However, as with every company there are the back stabbers.

    ConsEver since Cornerstone Equity bought the company and placed Mike Rich in charge, the company is being run into the ground. Too many loyal clients no longer have confidence in the company and have gone to the competition. Morale with the rank and file is at an all time low. Rumors has it that the company is up for sale. Too much turnover with the sales staff.

    Advice to Senior ManagementQuit churning the sales staff. It takes time to build trust with potential clients-especially in a tight economy. The majority of the grunt workers could not care less about whether the managers make their bonuses- why should they? The grunts do not get a bonus! It may be time to change managers from accounting to installations to service to sales.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    "Myopic Vision" would an insult to myopia.

    Manager (Current Employee) Miami, FL

    ProsSome of the people are quite fun to work with. When focused on clear goals and objectives the teams can and did accomplish good things.

    ConsExtreme quarter to quarter focus on profitability at the expense of sustainability. There didn't seem to be a plan for the business that went beyond tracking sales and then adusting expenses (usually down) to yield the appropriate margin. Product planning was inconsistently applied and tended to defensive.”

    Advice to Senior ManagementTake a longer term view of the business and be willing to invest and divest. Equitrac's is a classic case of competing market positions - one that is dominant but waning in a stagnant market and another that is small but with large upside potential. There seems to be a reluctance to accept the inevitable - "maybe, just maybe, if we are seen as the best supplier of gold-plated buggy whips...."”

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Worked with some good people but company focus on quarterly results doomed it to fail

    Technical (Current Employee) Waterloo, ON (Canada)

    ProsA lot of smart people in technical positions but a lot of people whose bonuses depended on quarterly profits in decision-making positions.

    ConsShort term gain dominated all aspects of product planning, development, marketing, and support. It will be interesting to see if Nuance can turn this around.

    Advice to Senior ManagementGet your bios off the web site ego pages. Nobody cares except you. Oh, wait, Nuance took them down.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Stay away.

    Anonymous Employee (Former Employee)

    ProsSome good people. Some good client experiences.

    ConsNo respect. No honesty. No money.

    Advice to Senior ManagementTake better care of workers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Demoralizing Environment

    Long Time Employee (Current Employee)

    ProsSupport between most coworker is still good. Yet, this may more due to the bond of working together in the face of adversity, as opposed to any policy. Most jobs in the USA are virtual office - working from home.

    ConsSalary stagnation, atrophied benefits, quarterly layoffs and spiraling administrative duties. End of fiscal quarter and fiscal year too often turn into a frenzy of activity in search of last minute revenue.

    Advice to Senior ManagementTry to break free of the servitude to EBITA and invest more into the business. Your people are the company. The revolving door employee environment eliminates experienced staff and can hurt credibility with your customers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Management is only concerned with themselves - no respect for their employees

    Sales Related Position (Former Employee)

    ProsIf you have low self-esteem, you 'll do well with the abuse Equitrac Management can offer. They survive dispite themselves. I think their profits would soar if they elimenated Management and had rotating team leaders instead.

    ConsThe management is the problem - from the top down. Also, No Management accountabiliy. They like to use employees as "skapegoats".

    Advice to Senior ManagementGo to Barnes & Noble and buy a book on "Management for Dummies". Also "The Customer Driven Company".

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Moving toward call-center structure; trying to phase out field service freedoms.

    Installation Services Engineer (Former Employee)

    ProsThere is often some opportunity to build in flexibility in your daily schedule, if you can make it look like you are putting in a full day in the field.

    ConsUpper management thinks they're running IBM and people will fall all over themselves to work there, but reality is employees accept lower pay for lower stress.

    Advice to Senior ManagementTreat employees and clients well and you will become more profitable.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    If it only had different management ...

    Manager (Former Employee)

    ProsEquitrac's business is strong and growing, and there are many good people in the company. In spite of management cuts, the team spirit is still good in many departments.

    ConsThe senior management team doesn't respect or care about the employees, treating them with disdain. No annual raises (merit or cost of living) for over five years, with multiple cuts to benefits. Little or no corporate planning or strategy in place.

    Advice to Senior ManagementResign and allow a new team to come in and earn the employees' respect.

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