Esurance Reviews

Updated July 4, 2015
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3.4
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Recommend to a friend
Approve of CEO
Esurance President Jonathan Adkisson
Jonathan Adkisson
10 Ratings

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)

Cons
  • No work life balance for IT folks (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Pros and Cons

239 Employee Reviews

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  1. Featured Review

    Helpful (4)

    Great place to work, lots of room to grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Esurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a great environment to work at supervisors are very helpful and try to make their employees realistically happy! Training was great and motivational everyone was very helpful! Pay is descent compared to most jobs lots of incentive and bonus opportunities and you get raises based off of your overall performance every yr. They always have new positions available to make more money! So your not stuck in one position too long you can move up not too long after graduation. Also they offer work at home opportunities to those who earn the privilege!

    Cons

    I don't have any personal cons except that it's a very repetitive job i mean it is a call center so all you do is take repetitive inbound calls back to back! You do the same thing all day for 8 hrs sitting in your cubical with not much interaction with others you only get a 30 min lunch and two 15 min breaks if u need a break in between you mess up your adherence potentially messing up your overall performance. It's like any call center I'm sure so if your ok with staying in one spot for 8 hrs a day with little to no movement/interaction and repetitive back to back calls this is the job for you! I liked it for a while it was exciting and a challenge at first but after a yr and a half of learning the job it just became boring/repetitious for me! Definitely not something I could do for long term.

    Advice to Management

    Keep up the great work! Maybe find more ways to get your employees off the phones for breathers I remember when I worked there any off the phone time was the highlight of my day!!!!


  2. Loved the work, not the salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA

    I worked at Esurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very quantitative work. Driven by data.

    Cons

    Salary isnt all that great


  3. Full Time Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great location, decent benefits, good PTO accrual and lots of promotional opportunities due to the various departments in this location. They bring in lunch for the entire office every quarter. Great culture and community involvement.

    Cons

    short staffed ... specifically in Claims

    Advice to Management

    Re-evaluate staffing model to accommodate the workload


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not for some people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rapid Response Representative in Mesa, AZ
    Former Employee - Rapid Response Representative in Mesa, AZ

    I worked at Esurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    nice employees and nice building

    Cons

    That licensing test is very difficult. Management preaches that they will get you to pass but how and when? The way they use to do it was have the employees go through the 9 weeks of training then the licensing exam but now you have to complete the licensing 2 weeks into starting. A lot of employees told me they use to have someone help them with the exam so they could pass but not now. You WILL have to go through all of these Modules by yourself. The modules are very misleading and confusing. Others might have another view, but for the other people it may not be for you. The pay is great but it's not worth constantly taking that exam and being discouraged each time you fail. Plus, the reason i left is because i would of had to pay $100 to retake the exam each time until i pass. That isn't fair especially when there is very little help on the modules. The whole start of this process is stressful as heck. I warn others trying to work here, just double check and make sure you don't mind the heavy stress.

    Advice to Management

    Don't consistently try to perk up the new employees about passing the exam. You gotta be around to help. Just cannot expect them to Instant message you or email you when they have a question. someone should be there. A lot of people feel discouraged about that licensing and honestly its not worth the stress to us.


  6. Great place to begin a career in Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Esurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent, thorough training. Will learn the sales cycle from start to finish. Management is more than willing to help with personal development.

    Cons

    Commission structure is constantly changing. You will ultimately feel as though you cant go up the proverbial ladder without taking a significant pay cut.

    Advice to Management

    Keep learning. Always be open and willing to take advice from everyone on the totem pole.


  7. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits from day 1 and good commission bonus

    Cons

    No work life balance. Bonus structure changes too frequently


  8. Licensed agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Agent in Mesa, AZ
    Current Employee - Licensed Agent in Mesa, AZ

    I have been working at Esurance full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good sales bonuses if you're in the top 15%
    No cold calling, only incoming calls
    Guaranteed commission for the first few months

    Cons

    Bottom of the insurance world
    High risk leads

    Advice to Management

    Great company to work for


  9. Helpful (1)

    Licensed Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Customer Service Representative in Ogden, UT
    Current Employee - Licensed Customer Service Representative in Ogden, UT

    I have been working at Esurance full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Clean, friendly atmosphere. Not having to share desks. Company embraces diversity. Decent bonus structure. Employees are treated as adults. Benefits are expensive but decent. Most promotions are internal.

    Cons

    Unable to take time off if you don't have PTO to cover it. Not being able get the schedule you need (it's better in regular customer service because there are 3-4 times as many reps compared to licensed). Challenging to understand billing system. Quoting/sales software is glitchy, which causes a lot of frustration on both the reps part and customers. Call volume causing cancellation of training/meetings. Mandatory overtime every so often. Very little opportunity to advance to a non-phone position at this location.

    Advice to Management

    Spend more time coaching employees. Focus at least as much on the positives as the negatives. Keep up to date with your reps experiences, maybe by having a day each month where you follow a standard rep schedule, complete with adherence.


  10. Bright down to earth people, overly traditional workspace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Intern in San Francisco, CA
    Former Employee - Actuarial Intern in San Francisco, CA

    I worked at Esurance (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    People are very bright, and enjoyable outside of the workplace
    Great internship program, had experience with all actuarial branches in the company

    Cons

    The entirety of the actuarial department is in one big room with cubicles. Did not foster a great work environment. Other departments of the company are new and exciting whereas it feels like the actuarial department is stuck in the early 2000's
    Could definitely have more social events after work hours, happy hours etc.
    Quiet workplace (actuarial department)

    Advice to Management

    Expand the internship program to a larger number of interns. Encourage more interaction between employees for work in general.


  11. Helpful (2)

    Went down hill fast.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ahent in Sacramento, CA
    Current Employee - Ahent in Sacramento, CA

    I have been working at Esurance

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    As an agent you can make decent money if you're good. When I first started it was growing one crazy and everyone was very happy to be there. Now it's the exact opposite at my location.

    Cons

    i have worked here for almost three years and have made a good amount of money without working any overtime. But that's about the only good thing about it at this point. It's nearly impossible to get out of sales and advance your career unless you are friends with someone in the department you want to get in to. Job performance in your current role simply does not matter to them. It's all about how you fit within the culture in that department. Expensive health care ( went up a lot after the Allstate acquisition). There is also almost zero transparency with the way they route calls to certain agents. They can manipulate the calls you get with a couple clicks of a mouse which makes it nearly impossible to believe that everyone gets a fair shot at making sales.

    Advice to Management

    Care more about the agents that make this company money and treat us better. Stop making us feeling second class citizens within the organization and maybe you will see change in behaviors.



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