Esurance Reviews

Updated September 25, 2014
Updated September 25, 2014
191 Reviews
3.7
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
129 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 15 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 15 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work, great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time (more than an year)

    Pros

    Fast growing company with excellent training program for new hires.

    Cons

    No cons so far, great place to work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Claim adjuster full time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster in Brandon, FL
    Former Employee - Adjuster in Brandon, FL

    I worked at Esurance full-time (more than an year)

    Pros

    Great technology to work your claims.

    Cons

    Over worked and under paid. Their metrics are off the chain and not even attainable.

    Advice to ManagementAdvice

    get realistic for the remaining employees to reach their goals that are set. Pay the adjusters what they are worth.

  3.  

    Stressful with opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent I in Sioux Falls, SD
    Current Employee - Sales Agent I in Sioux Falls, SD

    I have been working at Esurance full-time (more than 3 years)

    Pros

    There are many opportunities for advancement within Esurance. They promote from within and live up to their core values. They have a generous benefit package that starts the day that you do.

    Cons

    There is pressure to preform. If one struggles initially with utilization of the knowledge base provided Esurance may not be the best fit for you as an employer.

    Advice to ManagementAdvice

    Make certain to train everyone equally. If you leave employees out simply because you think they are bright and pick things up on their own, they may struggle and become disillusioned with you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great atmosphere

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    Challenge but cooperate work atmosphere. Flexible!

    Cons

    Stressful and fell hard to get ahead.

  6.  

    Very good company so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent in Phoenix, AZ
    Current Employee - Insurance Sales Agent in Phoenix, AZ

    I have been working at Esurance full-time (less than an year)

    Pros

    A lot of support, great benefits, positive environment, good management

    Cons

    The pay could be a little better

    Advice to ManagementAdvice

    Raise base pay

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Satisfying and Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 8 years)

    Pros

    Great use of technology, corporate and branding philosophy is genuine and substantial. Growing pains as they transition from a large small company into a small large one are challenging but not disheartening.

    Cons

    Not a place for passive ambition. Don't expect rewards to drop into your lap; if you want things bad enough, and work smart enough (not necessarily harder), your efforts will be recognized and rewarded.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Worst management, No work Life Balance, Expects to work insane hours without any incentives, Hires people by reference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Rocklin, CA
    Current Employee - Software Developer in Rocklin, CA

    I have been working at Esurance full-time (more than 3 years)

    Pros

    There is no real pros of working here unless you have no life outside work.

    Cons

    1. Expects you to work insane hours.
    2. Middle management comes up with their own rules and the feedback system does not let you review managers/team leads.
    3. Gives hard time in earned time off.
    4. Expects to work on weekends with no comp off.
    5. Hires people by reference and hence they promote people who already know managers.
    6. Little growth and career shaping.
    7. No appreciation (not even verbal) for the amount of work you do.

    Advice to ManagementAdvice

    Please start treating with employees with respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great to work with but communication with customers not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sioux Falls, SD
    Former Employee - Customer Service Representative in Sioux Falls, SD

    I worked at Esurance full-time (less than an year)

    Pros

    Friendly atmosphere and great coworkers, pay was excellent but health insurance was very expensive. Very easy to get hired at

    Cons

    Very angry customers due to lack of communication. The hiring process was tedious, They outsource to a company to do there legwork for employee information and I ended up getting the information for them because half of them seemed incompetent.

    Advice to ManagementAdvice

    Find a way to inform customers better so they dont take there frustration out of the customer service reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Very competitive culture to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time (more than an year)

    Pros

    Challenging opportunities to be innovative and quick recognition for differentiators. Strategic management!!

    Cons

    Faster pace in terms of Domain and technology rollouts, better you opt in!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Department management poor but the company is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Express Representative in Tampa, FL
    Former Employee - Express Representative in Tampa, FL

    I worked at Esurance full-time (more than an year)

    Pros

    Benefits are great comparatively and the company in general has a great open work environment with a positive vibe.

    Cons

    Micro-management politics on the team level felt very much like kindergarten. There was always more of a focus on mistakes made rather than the overwhelming amount of good work done.

    Advice to ManagementAdvice

    The senior manager allowed the focus to shift away from proper development and training to a highly micro-managed environment despite the efforts of the team to always meet and exceed expectations. The merit increase I received, which I later learned was not unlike increases received by everyone, was not nearly what I or the team deserved nor did it meet a reasonable amount compared to rising living costs.

    Recommends
    Positive Outlook
    Approves of CEO

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