Esurance Reviews

Updated September 25, 2014
Updated September 25, 2014
191 Reviews
3.8
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
129 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 15 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 15 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work, great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time for more than a year

    Pros

    Fast growing company with excellent training program for new hires.

    Cons

    No cons so far, great place to work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Stressful with opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent I  in  Sioux Falls, SD
    Current Employee - Sales Agent I in Sioux Falls, SD

    I have been working at Esurance full-time for more than 3 years

    Pros

    There are many opportunities for advancement within Esurance. They promote from within and live up to their core values. They have a generous benefit package that starts the day that you do.

    Cons

    There is pressure to preform. If one struggles initially with utilization of the knowledge base provided Esurance may not be the best fit for you as an employer.

    Advice to ManagementAdvice

    Make certain to train everyone equally. If you leave employees out simply because you think they are bright and pick things up on their own, they may struggle and become disillusioned with you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Claim adjuster full time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster  in  Brandon, FL
    Former Employee - Adjuster in Brandon, FL

    I worked at Esurance full-time for more than a year

    Pros

    Great technology to work your claims.

    Cons

    Over worked and under paid. Their metrics are off the chain and not even attainable.

    Advice to ManagementAdvice

    get realistic for the remaining employees to reach their goals that are set. Pay the adjusters what they are worth.

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  5.  

    Great atmosphere

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    Challenge but cooperate work atmosphere. Flexible!

    Cons

    Stressful and fell hard to get ahead.

  6. 1 person found this helpful  

    Very competitive culture to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time for more than a year

    Pros

    Challenging opportunities to be innovative and quick recognition for differentiators. Strategic management!!

    Cons

    Faster pace in terms of Domain and technology rollouts, better you opt in!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very good company so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent  in  Phoenix, AZ
    Current Employee - Insurance Sales Agent in Phoenix, AZ

    I have been working at Esurance full-time for less than a year

    Pros

    A lot of support, great benefits, positive environment, good management

    Cons

    The pay could be a little better

    Advice to ManagementAdvice

    Raise base pay

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Satisfying and Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time for more than 8 years

    Pros

    Great use of technology, corporate and branding philosophy is genuine and substantial. Growing pains as they transition from a large small company into a small large one are challenging but not disheartening.

    Cons

    Not a place for passive ambition. Don't expect rewards to drop into your lap; if you want things bad enough, and work smart enough (not necessarily harder), your efforts will be recognized and rewarded.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Department management poor but the company is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Express Representative  in  Tampa, FL
    Former Employee - Express Representative in Tampa, FL

    I worked at Esurance full-time for more than a year

    Pros

    Benefits are great comparatively and the company in general has a great open work environment with a positive vibe.

    Cons

    Micro-management politics on the team level felt very much like kindergarten. There was always more of a focus on mistakes made rather than the overwhelming amount of good work done.

    Advice to ManagementAdvice

    The senior manager allowed the focus to shift away from proper development and training to a highly micro-managed environment despite the efforts of the team to always meet and exceed expectations. The merit increase I received, which I later learned was not unlike increases received by everyone, was not nearly what I or the team deserved nor did it meet a reasonable amount compared to rising living costs.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Worst management, No work Life Balance, Expects to work insane hours without any incentives, Hires people by reference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Rocklin, CA
    Current Employee - Software Developer in Rocklin, CA

    I have been working at Esurance full-time for more than 3 years

    Pros

    There is no real pros of working here unless you have no life outside work.

    Cons

    1. Expects you to work insane hours.
    2. Middle management comes up with their own rules and the feedback system does not let you review managers/team leads.
    3. Gives hard time in earned time off.
    4. Expects to work on weekends with no comp off.
    5. Hires people by reference and hence they promote people who already know managers.
    6. Little growth and career shaping.
    7. No appreciation (not even verbal) for the amount of work you do.

    Advice to ManagementAdvice

    Please start treating with employees with respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT

    I have been working at Esurance full-time for less than a year

    Pros

    They have great benefits and perks. The OT incentives are awesome. Opportunities to grow within the company. The environment is great. I've worked for other contact centers in the past and Esurance is by far the best. Management is very helpful and knowledgeable. I love working here.

    Cons

    Aside from the background check process, haven't had any negative experiences.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO

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