Esurance Reviews

Updated July 26, 2015
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3.3
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Recommend to a friend
Approve of CEO
Esurance President Jonathan Adkisson
Jonathan Adkisson
9 Ratings

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)

Cons
  • No work life balance for IT folks (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Pros and Cons

245 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Great place to work, lots of room to grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Esurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a great environment to work at supervisors are very helpful and try to make their employees realistically happy! Training was great and motivational everyone was very helpful! Pay is descent compared to most jobs lots of incentive and bonus opportunities and you get raises based off of your overall performance every yr. They always have new positions available to make more money! So your not stuck in one position too long you can move up not too long after graduation. Also they offer work at home opportunities to those who earn the privilege!

    Cons

    I don't have any personal cons except that it's a very repetitive job i mean it is a call center so all you do is take repetitive inbound calls back to back! You do the same thing all day for 8 hrs sitting in your cubical with not much interaction with others you only get a 30 min lunch and two 15 min breaks if u need a break in between you mess up your adherence potentially messing up your overall performance. It's like any call center I'm sure so if your ok with staying in one spot for 8 hrs a day with little to no movement/interaction and repetitive back to back calls this is the job for you! I liked it for a while it was exciting and a challenge at first but after a yr and a half of learning the job it just became boring/repetitious for me! Definitely not something I could do for long term.

    Advice to Management

    Keep up the great work! Maybe find more ways to get your employees off the phones for breathers I remember when I worked there any off the phone time was the highlight of my day!!!!


  2. Wonderful place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Recommends
    Recommends

    Pros

    The people are supportive and the work is fascinating!

    Cons

    There are no cons to working here!


  3. PIP Adjuster II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at Esurance full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work from home. Annual bonus. Casual work environment.

    Cons

    Nepotism. Poor management. No employee loyalty. Little opportunity for growth. Poor health benefits for a company that size.

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Friendly environment, good work staff that works with each other. Managers try to be proactive and help with training and are always available to answer questions.

    Cons

    Rapid growth and continually under staffed. Continues to grow and continues to hire. Once person is hired for complement, one or two leave and are never fully staffed


  6. Loved the work, not the salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA

    I worked at Esurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very quantitative work. Driven by data.

    Cons

    Salary isnt all that great


  7. Full Time Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great location, decent benefits, good PTO accrual and lots of promotional opportunities due to the various departments in this location. They bring in lunch for the entire office every quarter. Great culture and community involvement.

    Cons

    short staffed ... specifically in Claims

    Advice to Management

    Re-evaluate staffing model to accommodate the workload


  8. Ok place to start in insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Mesa, AZ
    Current Employee - Sales Agent in Mesa, AZ

    I have been working at Esurance full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good preparation for licensing Semi flexible schedule

    Cons

    Incompetent management Low Salary and Bonus


  9. Toxic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Mesa, AZ
    Current Employee - Insurance Sales Agent in Mesa, AZ

    I have been working at Esurance full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Really cool people, AC, good location. Del Taco?

    Cons

    This place is toxic. Management doesn't believe in its reps. They make huge promises they can't keep. Pay structure is terrible. You'll be lucky to make 40,000 a year although they promise you 75 in the interview. High turnover of reps and they do nothing to keep top performers happy. They stopped marketing so leads are worse than you can image. They wonder why people have bad habits? Because you don't get paid if you follow rules. If you live in Phoenix, you have better options! Run away.

    Advice to Management

    You don't take advice so why give advice?


  10. Not for some people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rapid Response Representative in Mesa, AZ
    Former Employee - Rapid Response Representative in Mesa, AZ

    I worked at Esurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    nice employees and nice building

    Cons

    That licensing test is very difficult. Management preaches that they will get you to pass but how and when? The way they use to do it was have the employees go through the 9 weeks of training then the licensing exam but now you have to complete the licensing 2 weeks into starting. A lot of employees told me they use to have someone help them with the exam so they could pass but not now. You WILL have to go through all of these Modules by yourself. The modules are very misleading and confusing. Others might have another view, but for the other people it may not be for you. The pay is great but it's not worth constantly taking that exam and being discouraged each time you fail. Plus, the reason i left is because i would of had to pay $100 to retake the exam each time until i pass. That isn't fair especially when there is very little help on the modules. The whole start of this process is stressful as heck. I warn others trying to work here, just double check and make sure you don't mind the heavy stress.

    Advice to Management

    Don't consistently try to perk up the new employees about passing the exam. You gotta be around to help. Just cannot expect them to Instant message you or email you when they have a question. someone should be there. A lot of people feel discouraged about that licensing and honestly its not worth the stress to us.


  11. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits from day 1 and good commission bonus

    Cons

    No work life balance. Bonus structure changes too frequently



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