Esurance

  www.esurance.com
  www.esurance.com

Esurance Reviews

Updated November 19, 2014
Updated November 19, 2014
200 Reviews
3.7
200 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
135 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great team, good culture, and management focused on development

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance

    Pros

    Overalls Esurance was a great place to work. Really good work life balance, good development opportunities in the office, and just a generally positive environment to be in.

    The company has a pretty sizeable chunk of employees who left the company and came back after some time. I think that speaks well of the company and its culture.

    Cons

    You trade some salary for the work life balance, and there are a few teams that seem to be outliers in terms of reviews.

    Advice to ManagementAdvice

    I think the management should build a program to identify quickly growing talent and develop it internally.

  2.  

    Workplace review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (less than an year)

    Pros

    Good Nice New Decent Pay

    Cons

    Still evolving, Not mature enough

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great people, but can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 3 years)

    Pros

    -I genuinely like my coworkers and feel supported by the other people on my team
    -I get to work on a variety of projects
    -Great work/life balance

    Cons

    -Slow to reward (i.e. promotions) good work (at least on certain teams)
    -Reward certain people just for being there a long time, even if they don't do a good job
    -Upper management seems a bit secretive at times and communication and direction aren't always clear
    -Lots of politics
    -Salary is lower than average for the same position in my city
    -Cheap when it comes to perks and technology. Our chairs are horrible.

    Advice to ManagementAdvice

    -Do more for your employees to compete with other tech companies.
    -Certain people in upper management should pay more respect to the people on the front lines
    -Make it easier to move up in the company

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Sales Agent 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent I in Phoenix, AZ
    Current Employee - Sales Agent I in Phoenix, AZ

    I have been working at Esurance full-time (more than an year)

    Pros

    Great atmosphere, excellent PTO and schedule flexibility, effective training and preparation for job.

    Cons

    Customer base ranges from moderate to horrible "high risk". Long hours. Company emphasizes on growth and how sales agents can advance, but opportunities are limited. Sales are based off company median and not company average meaning to qualify for bonus, you must meet a higher margin that is less likely and can completely disqualify you from your bonus or penalize you ( hurting opportunity to grow).

    Advice to ManagementAdvice

    Use company average over company median for sales qualifiers, give "licensed sales agents" more underwriting authority to better assist customers.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Esurance is a fun, modern company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Esurance full-time (more than an year)

    Pros

    Relatively easy
    Decent Benefits
    Fun, mostly relaxed atmosphere
    Good supervisors and coworkers

    Cons

    Wish there was a slightly better, more flexible schedule
    Work/Life balance better than a lot, but still could use more flexibility

    Advice to ManagementAdvice

    Great job!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    I would not suggest this company for a long term stay.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Esurance full-time

    Pros

    Every now and then there are company lunches if employees donate up to a certain dollar amount to a local cause. Bonuses are pretty stable, though I heard one year they didn't pay any out. Tries to promote and celebrate diversity within the workplace.

    Cons

    Performance reviews are something of a farce. In reality very limited educational opportunities. Many teams suffer from a significant amount of micromanagement.

    Doesn't Recommend
  8.  

    Lots of Fluff, Fake "Potential Growth Town Hall Meetings and "We'll look into that" Not enough REAL growth. STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Agent in Tampa, FL
    Former Employee - Inbound Sales Agent in Tampa, FL

    I worked at Esurance full-time (more than 5 years)

    Pros

    Co-workers are fun
    Training staff is fun
    Free coffee and tea
    Clean Bathrooms and Office

    Cons

    Sales compensation is totally blown out of perspective as compared to what Esurance says in the Sales Agent job description. You will make $50,000 if you're there all day 7am to Midnight everyday. Realistic Salary with bonus is about 35k.

    Lots of talk from management about things getting better and more pay and better spifs and more incentive money in the future. After about a year and a half of all of this talk my pay has decreased about 45%.

    When you attend the company's Quarterly Town Hall meetings, where they talk about where the company is and where the company is going, it is always so fake! Sales Management loves to talk about how many calls we've taken as a company and NEVER talks about how many of those calls were converted or how much money we made as a company. It's pretty obvious that his annual bonus is determined by how efficiently and how many calls the sales agents take.

    Slowing Growth

    High Turn-Over

    Advice to ManagementAdvice

    Realize that the companies "Growth" is only short-term and temporary. All you are doing is just cutting rates temporarily so that you can steal customers from competitors in the short-term. Interesting how after 6 months those customers go back to their former insurer and then repeat this cycle. Geico, and USAA are NOT doing this. Those companies lower costs on the corporate side of things and offer more incentives to their sales force. They recognize that the Sales Force is the lifeblood and heart of any successful company. Esurance is cutting resources from the "heart" and the whole body is beginning to shut down. Esurance "fixes" this issue by hooking up to "life support" (Allstate). Remember "life support" is expensive and only covering up the real problem.... A bad heart (burnt out salesforce with no reason to stay).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Fun place to work, great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time (more than an year)

    Pros

    Fast growing company with excellent training program for new hires.

    Cons

    No cons so far, great place to work

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Stressful with opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent I in Sioux Falls, SD
    Current Employee - Sales Agent I in Sioux Falls, SD

    I have been working at Esurance full-time (more than 3 years)

    Pros

    There are many opportunities for advancement within Esurance. They promote from within and live up to their core values. They have a generous benefit package that starts the day that you do.

    Cons

    There is pressure to preform. If one struggles initially with utilization of the knowledge base provided Esurance may not be the best fit for you as an employer.

    Advice to ManagementAdvice

    Make certain to train everyone equally. If you leave employees out simply because you think they are bright and pick things up on their own, they may struggle and become disillusioned with you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great atmosphere

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    Challenge but cooperate work atmosphere. Flexible!

    Cons

    Stressful and fell hard to get ahead.

Esurance Photos

Madison office
Tampa office
Tampa office

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