Esurance

www.esurance.com
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Esurance Reviews

Updated February 23, 2015
Updated February 23, 2015
211 Reviews
3.6
211 Reviews
Rating Trends

Recommend to a friend
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Esurance President and CEO Gary C. Tolman
Gary C. Tolman
141 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in San Francisco, CA
    Current Employee - Data Analyst in San Francisco, CA

    I have been working at Esurance full-time (more than a year)

    Pros

    Good Work Life Balance.
    Easy to commute - 10 min walk from BART.
    Decent Salary + Bonus

    Cons

    Job title takes much longer to change even though your responsibility changes.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    They had the right idea, just not at the right time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Esurance full-time (less than a year)

    Pros

    Fun, relaxed work environment. Consistent schedule based on a shift bid

    Cons

    tenured reps know how to work the system into their favor. Company went through several changes and my team was constantly in the dark about everything (we had 4 different managers, they split up our team twice, had us perform job tasks on a whim such as starting a new project doing outbound calls which we did not apply for.

    Advice to ManagementAdvice

    communicate more to you new employees

    Doesn't Recommend
    Neutral Outlook
  3.  

    Customer Service Representative (WAH)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Current Employee - Customer Service Representative in Sioux Falls, SD

    I have been working at Esurance

    Pros

    I work from home, and the convenience is the best part of the job.

    Cons

    You have to know within 24 hours if you are going to be sick. Otherwise you get demerits(points) against your work record.

    Advice to ManagementAdvice

    Learn some people skills, connect with your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Esurance review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    Place to be since it's growing and worklife balance is good

    Cons

    limited career growth within the company

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Loved Working There - Might Go Back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Former Employee - Anonymous Employee in Sioux Falls, SD

    I worked at Esurance

    Pros

    Free food, Friendly, COLOR in décor! Fairly relaxed for a call center.

    Cons

    Location, almost got stuck in snow drifts

    Advice to ManagementAdvice

    Make sure training is quality

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Worst Company to work for ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liability Claims Adjuster
    Former Employee - Liability Claims Adjuster

    I worked at Esurance

    Pros

    Nice people stuck in the same sucky job.....claims!

    Cons

    Terrible training, extremely high volume workload, not enough time to perform job properly, bad book of business, dealing with very low class of customer.

    Advice to ManagementAdvice

    Fix everything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great place to work, lots of room to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Esurance full-time (more than a year)

    Pros

    It was a great environment to work at supervisors are very helpful and try to make their employees realistically happy! Training was great and motivational everyone was very helpful! Pay is descent compared to most jobs lots of incentive and bonus opportunities and you get raises based off of your overall performance every yr. They always have new positions available to make more money! So your not stuck in one position too long you can move up not too long after graduation. Also they offer work at home opportunities to those who earn the privilege!

    Cons

    I don't have any personal cons except that it's a very repetitive job i mean it is a call center so all you do is take repetitive inbound calls back to back! You do the same thing all day for 8 hrs sitting in your cubical with not much interaction with others you only get a 30 min lunch and two 15 min breaks if u need a break in between you mess up your adherence potentially messing up your overall performance. It's like any call center I'm sure so if your ok with staying in one spot for 8 hrs a day with little to no movement/interaction and repetitive back to back calls this is the job for you! I liked it for a while it was exciting and a challenge at first but after a yr and a half of learning the job it just became boring/repetitious for me! Definitely not something I could do for long term.

    Advice to ManagementAdvice

    Keep up the great work! Maybe find more ways to get your employees off the phones for breathers I remember when I worked there any off the phone time was the highlight of my day!!!!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Friendly environment, but still just another call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT

    I have been working at Esurance full-time (more than a year)

    Pros

    Training is paid, the first month being classroom training and the second month under heavy supervision taking live calls in addition to extra training on what you did not cover in the classroom. The pay is decent, starting at $11.75 an hour for the first month of training and first month taking calls, which they refer to as "Launch Pad," and then $12.75 an hour after the first two months total. There is also a possibility of earning an extra $2.00 for each successful product transfer. - The management and supervisors are very friendly and there are many opportunities to volunteer with your coworkers in your community.

    Cons

    Classroom training does not prepare you to take these calls. While the callers are not necessarily the "worst" calls you could get, you are often the bearer of bad news, like premium increases and changed coverages. You will also have a difficult time when you are on the phone for a while until you can figure out the computer systems, which are not easy to follow or quickly navigate through. Launch pad will not be as helpful as you think... That being said, the support that you need will not be there. Often times, there will be so many questions by your coworkers that you will wait 10 to 20 minutes for help from a supervisor or mentor. - Be ready to be pushed to sell, even though you are told that you won't have to. In order to score well on quality, employees MUST offer another product that we actually have to transfer them to a partner company to sell to them.

    Advice to ManagementAdvice

    This company is on the verge of great things, but focus on training, especially in launch pad. (Do not cancel training because of high call volume when the representatives are new to the job.) - Adjust adherence so employees are not punished for completing calls and helping customers appropriately. (Think about it, you might as well sit at your desk and not work, because if you do your job, you're going to get penalized.)

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    good pay, nice co-workers, work life balance

    Cons

    a lot of cliques in the office

    Advice to ManagementAdvice

    learn to be the same with all associates that work for the department and quit picking favorites

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Depends on the department and Manager if you will be happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Liability Claims Adjuster
    Current Employee - Liability Claims Adjuster

    I have been working at Esurance full-time

    Pros

    Small company that is currently in expansion. Annual bonus, tuition reimbursement, 401K and benefits.

    Cons

    Some of the managers are very inexperienced. Makes it very difficult to depend on them for direction. A lot of work and we are under staffed. One of the benefits is home access but, there are many restrictions on its use.

    Advice to ManagementAdvice

    Need better managers and more staff

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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Tampa office
Tampa office

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