Esurance Reviews

Updated March 25, 2015
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3.6
215 Reviews
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Approve of CEO
Esurance President and CEO Gary C. Tolman
Gary C. Tolman
143 Ratings

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 17 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)

Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 17 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    1 person found this helpful

    Great place to work, lots of room to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Esurance full-time (more than a year)

    Pros

    It was a great environment to work at supervisors are very helpful and try to make their employees realistically happy! Training was great and motivational everyone was very helpful! Pay is descent compared to most jobs lots of incentive and bonus opportunities and you get raises based off of your overall performance every yr. They always have new positions available to make more money! So your not stuck in one position too long you can move up not too long after graduation. Also they offer work at home opportunities to those who earn the privilege!

    Cons

    I don't have any personal cons except that it's a very repetitive job i mean it is a call center so all you do is take repetitive inbound calls back to back! You do the same thing all day for 8 hrs sitting in your cubical with not much interaction with others you only get a 30 min lunch and two 15 min breaks if u need a break in between you mess up your adherence potentially messing up your overall performance. It's like any call center I'm sure so if your ok with staying in one spot for 8 hrs a day with little to no movement/interaction and repetitive back to back calls this is the job for you! I liked it for a while it was exciting and a challenge at first but after a yr and a half of learning the job it just became boring/repetitious for me! Definitely not something I could do for long term.

    Advice to ManagementAdvice

    Keep up the great work! Maybe find more ways to get your employees off the phones for breathers I remember when I worked there any off the phone time was the highlight of my day!!!!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Decent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in San Francisco, CA
    Current Employee - Data Analyst in San Francisco, CA

    I have been working at Esurance full-time (more than a year)

    Pros

    Good Work Life Balance.
    Easy to commute - 10 min walk from BART.
    Decent Salary + Bonus

    Cons

    Job title takes much longer to change even though your responsibility changes.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  3. Sales ( only about sales. I heard other departments enjoy their jobs.)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Esurance

    Pros

    The pay is decent but that is about it. I need this to be 20 words so... pay pay pay.

    Cons

    Lack of direction. No leadership presence from the site manager. Rich get richer environment. Absolutely no training over the last few years. New launches are always delayed and when they are finally released they either don't work or have a million bugs. Major issues that prevent policies from being sold exist and it takes months to fix. Monotonous work environment with absolutely no chance at a promotion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Very disorganized

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time (more than a year)

    Pros

    - Open to creativity
    - There's some talented and motivated people

    Cons

    My department was disorganized and some senior level managers were not excited about what they were doing, therefore it trickled down to other employees.

    Advice to ManagementAdvice

    - Hire people in upper management whoa re experts in their field and who know how to lead people
    - Stop living in the past

  6. 1 person found this helpful

    Not very challenging. Will not recommend for somebody whose interested in learning new technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in San Jose, CA
    Current Employee - Software Developer in San Jose, CA

    I have been working at Esurance

    Pros

    The good thing about working for esurance was that the work there wasn't challenging so if your looking for easy money I would recommend working there.

    Cons

    The bad thing about working for esurance was the salary. The base salary offered by esurance is low and the growth potential is also low.

    Advice to ManagementAdvice

    The good thing about working for esurance was that the work there wasn't challenging so if your looking for easy money I would recommend working there. The bad thing about working for esurance was the salary. The base salary offered by esurance is low and the growth potential is also low.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Esurance review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    Place to be since it's growing and worklife balance is good

    Cons

    limited career growth within the company

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  8. They had the right idea, just not at the right time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Esurance full-time (less than a year)

    Pros

    Fun, relaxed work environment. Consistent schedule based on a shift bid

    Cons

    tenured reps know how to work the system into their favor. Company went through several changes and my team was constantly in the dark about everything (we had 4 different managers, they split up our team twice, had us perform job tasks on a whim such as starting a new project doing outbound calls which we did not apply for.

    Advice to ManagementAdvice

    communicate more to you new employees

    Doesn't Recommend
    Neutral Outlook
  9. Customer Service Representative (WAH)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Current Employee - Customer Service Representative in Sioux Falls, SD

    I have been working at Esurance

    Pros

    I work from home, and the convenience is the best part of the job.

    Cons

    You have to know within 24 hours if you are going to be sick. Otherwise you get demerits(points) against your work record.

    Advice to ManagementAdvice

    Learn some people skills, connect with your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. Worst Company to work for ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liability Claims Adjuster
    Former Employee - Liability Claims Adjuster

    I worked at Esurance

    Pros

    Nice people stuck in the same sucky job.....claims!

    Cons

    Terrible training, extremely high volume workload, not enough time to perform job properly, bad book of business, dealing with very low class of customer.

    Advice to ManagementAdvice

    Fix everything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Loved Working There - Might Go Back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Former Employee - Anonymous Employee in Sioux Falls, SD

    I worked at Esurance

    Pros

    Free food, Friendly, COLOR in décor! Fairly relaxed for a call center.

    Cons

    Location, almost got stuck in snow drifts

    Advice to ManagementAdvice

    Make sure training is quality

    Recommends
    Positive Outlook
    Approves of CEO

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