Esurance Reviews

Updated October 29, 2014
Updated October 29, 2014
193 Reviews
3.8
193 Reviews
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Esurance President and CEO Gary C. Tolman
Gary C. Tolman
130 Ratings

Review Highlights

Pros
  • Somewhat decent work/life balance after you put some time into the company (in 15 reviews)

  • Company is growing - an exciting time to be a part of it (in 12 reviews)


Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 16 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Engaging, challenging and endless opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time

    Pros

    It's a casual, comfortable work environment (jeans every day!). I like that there is enough structure to reduce potential confusion, but the structure isn't stifling. The company requires all employees to complete at least 24 hours of education/training each year which I think is a great thing - I see it as an opportunity to expand my horizons and improve in my job. They offer a wide variety of training through Esurance University and allow training during working hours, or you can access it from home. Benefits are very good. The company also does a lot to show appreciation and encouragement to employees before, during and after big projects. It's pretty cool to be part of a company that is really starting to make a name for itself - the superbowl ad/twitter sweepstakes was awesome!

    Cons

    Just my commute, but I knew that going in. I plan to move closer eventually.

    Advice to ManagementAdvice

    Consider evaluating the competing goals and objectives that some departments have, which put them at odds against each other sometimes creating frustration and the potential for lower quality end-results. Dev seems to hold the reigns more than the business groups in some instances and this can be contrary to quality and growth.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great Culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 5 years)

    Pros

    Fun, energetic, smart people to work with
    Challenging work
    Open Communication
    Hard work is recognized and rewarded

    Cons

    Fast paced, it is not for everyone

    Advice to ManagementAdvice

    Continue to keep up the good work on company communications. The townhalls are a great way to get us all on the same page.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in San Francisco, CA
    Current Employee - Software Developer in San Francisco, CA

    I have been working at Esurance full-time (more than 3 years)

    Pros

    - Location is great. Close to public transportation (Bart, Muni)
    - Large Company

    Cons

    - Outdated
    - Work Life Balance : They will call you anytime in night to fix "Urgent" issue
    - Good if you are happy with what you know. Not a type of environment where you can expand your skills

    Advice to ManagementAdvice

    Think about employees. Dont treat every issue/bug as "Urgent"

    No opinion of CEO
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  5. 1 person found this helpful  

    Diverse and fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time (more than 3 years)

    Pros

    Great co-workers, wonderful benefits, older workers are welcomed, community involvement, growing company, employee referral program, enjoyable/rewarding work

    Cons

    Vacation and sick time come out of the same paid time off pool.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I have worked at many call centers and from day one of training I noticed that esurance was different

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance

    Pros

    The best thing I love is the opportunity for growth , the pay is good , environment is great all the managers team leads and upper management are very accessible and ready to help you succeed also the training and trainers are very knowledgeable how many times have you started at a call center and right away you start hearing the people with long tenure complaining and looking for a better job. I have. But not here the people that have been here for many years look so happy and that enthusiasm is there I'm talking about people with 10 years plus makes look forward to being there that long

    Cons

    I really can't think of any that are reasonable we are open 24-7 so sometimes getting holidays off can be hard but the pay is great for holiday pay and you receive pto every paycheck so if you know you want to be off on a certain holiday request it with time

    Advice to ManagementAdvice

    Keep up the great work guys :)

  7. 1 person found this helpful  

    Love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Esurance full-time (more than 3 years)

    Pros

    - work/life balance
    - amazing coworkers
    - advancement opportunities

    Cons

    The pay is competitive but just wish it was a little MORE competitive

    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    THE place to work for auto claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Unit Manager in Mesa, AZ
    Current Employee - Claims Unit Manager in Mesa, AZ

    I have been working at Esurance full-time (more than 8 years)

    Pros

    good work/life balance
    They actually listen to employees and make changes based on feedback
    stable career in a not so stable economy

    Cons

    Claims is a tough job, and not everyone can do it.
    It can be stressful at times, and the learning curve is large, but if you can stick with it long enough, it is very rewarding.

    Advice to ManagementAdvice

    Keep listening to your employees, with the explosive growth going on in the company, make sure to stay ahead of it.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Growing extremely fast, best training and career advancements I have ever experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent II in Sioux Falls, SD
    Current Employee - Sales Agent II in Sioux Falls, SD

    I have been working at Esurance full-time (more than an year)

    Pros

    *Promote from Within
    *Tuition Reimbursement
    *Competitive Pay/Incentive
    *Flexible Schedules

    Cons

    *Culture Not Rewarding of Education, Focused Mainly on Experience
    *Stressfull Call Volumes, with Unqualified Leads

    Advice to ManagementAdvice

    *Remove Customer Service Calls from Sales Incentive Stats
    *Update IVR System and Enhance Lead Quality

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    A bright future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Esurance full-time

    Pros

    Great work-life balance / they appreciate that I have a life and family commitments
    Autonomy / ability to work on one's own without micromanagement
    Company is growing - an exciting time to be a part of it!
    Great benefits package (401(k) match, generous PTO, medical/dental/vision, etc.)
    Ability to occasionally telecommute for some positions
    Interesting, creative projects and responsibilities
    Fun, talented coworkers
    Passionate, transparent leadership
    Attractive office, great location (SF waterfront)

    Cons

    Company is growing rapidly, so you have to be prepared to work hard.

    Advice to ManagementAdvice

    Continue to keep us in the loop on future plans.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    12 years and counting...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA

    I have been working at Esurance full-time (more than 10 years)

    Pros

    Home/work life balance. Great people. Mindful of the environment and gives back to the community!!

    Cons

    Not as much internal technology as you would expect from a "techy" company.

    Advice to ManagementAdvice

    Spend the money on a phone system that monitors and records calls in claims.

    Recommends
    Positive Outlook
    Approves of CEO

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