Etrali

  www.orange-business.com
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Etrali Reviews

4 Reviews

2.6
4 Reviews

Recommend to a friend
Approve of CEO
(no image)
Lionel Grosclaude
1 Rating

Employee Reviews

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  1.  

    It's Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    Pros

    - small division, not much politics
    - fair management, very understanding

    Cons

    - very french oriented
    - very limited career path growth

    Advice to ManagementAdvice

    - need to bring more cultures in

    Recommends
    No opinion of CEO
  2.  

    Terrible upper management in London office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    Pros

    Nice colleagues who made working there bearable.

    Cons

    New MD brought oppressive atmosphere (although I think he has now been replaced). People were leaving with no jobs to go to in 2009 because it was so bad.

    Advice to ManagementAdvice

    Think carefully about who you put in as MD as the effect filters down through the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Dreadful, Disgusting, Lying and Deceitful organisation - I am glad to have left!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Department  in  London, England (UK)
    Former Employee - Operations Department in London, England (UK)

    Pros

    Etrali UK - Overtime rates are the best in the city but they treat you like a robotic slave in order to earn the money. They have a good set of customers on the books, mainly investment banks, generally low turnover of staff but recently that has increased due to management changes, certain members of management are hard working with clear objectives and goals for the future but not all. I would like to list more pro's but unfortunately the cons far outweigh them.

    Cons

    Etrali UK - Management hires friends and family in roles they are not suited for, hindering current employees from progressing, Management has no clear direction or strategy on how to handle employees or its customers.

    Management see's career progression as a crime and immediately disrespects any employee who resigns to better themselves elsewhere. What is in essence a small time company likes to brag about its global presence, its only interested in making a quick buck to impress investors and at the same time providing a shabby 3rd class support operation to its loyal customers.

    Customer complaints and gripes out number positive reviews. Staff morale is at an all time low and in the last 3 months over 10 people have resigned and left. The staff kitchen has no cutlery, a staff member had to buy the only kettle shared by 40 people as management would not approve replacing the moldy limescaled old one, the kitchen cupboard doors are missing and falling off and we regularly see a mouse running around the office in the evening.

    Etrali was recently sold off by France Telecom/Orange to a private investment company in the US called Gores who are simply using the company as a cash cow to offload in the near future, they have a done a full 360 from Etrali, to Orange Business Services and now back to Etrali.

    The decision to join Etrali as an employee or customer is totally your own but from my experiences I would never return to such an organisation in the future. I hope this review however paints a true picture of the organisation and remains to be seen for all.

    All of the above may sound like it was written by a disgruntled employee who was laid off and i can see how may people would contest this if it published but i left Etrali earlier this year and i am writing this with a clear and calm approach and i am being as honest as possible in my review, which unfortunately is a very poor but true portrayal of my former company.

    Advice to ManagementAdvice

    You should all resign and allow people who know how to run a business to take over. For most of you your reign will soon be coming to an end, once the new owners see how poorly you run the organisation and the projected profits don't come rolling it i am sure changes will swiftly follow which should benefit the employees who do care and put in the effort.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Changing so quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Support Engineer
    Current Employee - Customer Support Engineer

    Pros

    Over the last years the company has been changing a lot. The changes are for the right direction. Great people to work with.

    Cons

    Medium sized company, but a lot of times is very complicated as a huge corporation. A lot of pressure a being put of engineers. Too many back office staff, too few engineers.

    Advice to ManagementAdvice

    Increase the HR structure in order to swiftly implement these amount of changes. The lack of it in the past left a lot of scars on people. Invest more on your information systems, there still a lot of extra work being done due to lack of technology.

    Recommends
    No opinion of CEO

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