Europcar Reviews

Updated February 18, 2015
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2.4
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Ron Santiago
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Employee Reviews

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  1. Good progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Leicester, England (UK)
    Current Employee - Manager in Leicester, England (UK)

    I have been working at Europcar full-time (more than 5 years)

    Pros

    Care about employee development, friendly atmosphere and people, great location which is easily accessible

    Cons

    low pay, parking fees, blame culture, low flexibility

    Advice to ManagementAdvice

    Match pay to reflect the market

    Recommends
  2. Poor performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ktw Driver Agent in Liverpool, England (UK)
    Current Employee - Ktw Driver Agent in Liverpool, England (UK)

    I have been working at Europcar full-time (more than 5 years)

    Pros

    None that I can think of.

    Cons

    Not knowing the time when you should finish work, very long hours, NO support from management, poor pay, treated with total discontent (your just a number not a name) and above total lack of investment.

    Advice to ManagementAdvice

    Europcar are loosing contracts left and right because of poor management an lack of investment in decent cars and staff training. Most of the driving and cleaning is sub-contracted out to 3rd parties like autoclenz who employ people on a self employed pay per car system. This is totally wrong as the driver cannot stay and help customers with paperwork and controls etc because they need to get another job done to earn a wage (most of the time cannot speak any English). Enterprise have taken at least two BIG contracts out of our station in the last month and I can see why. Their staff are always smartly dressed (shirt and tie etc) the cars they have are top of the range and brand new not like the cheap rental spec base level cars we get. The top brass at europcar need to look seriously at how the middle and station management are running the show and talk to the guys and girls who are the ones interacting with the customers building a re-pore with them and actually earning the money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Company squeezes every ounce of goodwill out of you and cares not for your welfare or health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ktw Driver Agent in Great Yarmouth, England (UK)
    Current Employee - Ktw Driver Agent in Great Yarmouth, England (UK)

    I have been working at Europcar full-time (more than 5 years)

    Pros

    Sorry, there are no pros.

    Cons

    Very long working hours. Never knowing from one day to the next what time you will finish.No breaks.I worked from 0715 until 2245, on Tuesday then had to start at 0545 Wednesday. (Honestly!). Minimum wage . Terrible working conditions.

    Advice to ManagementAdvice

    Why do we take bookings for cars we don't have. Why do companies like Lex hold us to ransome with fines for late delivery, if we are unable to provide stated car, late collections.When are we going to have a fleet that matches our requirements. Spend a little more time listening to employees and not so much time trying to satisfy shareholders, and senior staff. Area manager has only visited branch twice in a year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Totally Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Car Cleaners, Tyre Crew in Vantaa (Finland)
    Current Contractor - Car Cleaners, Tyre Crew in Vantaa (Finland)

    I have been working at Europcar as a contractor (more than a year)

    Pros

    The people you work with at your level are great
    Get to drive different makes of car
    Get to see different parts of the country if you are new to it

    Cons

    Totally unethical behaviour by all tiers of the management towards staff & customers
    Total disregard for local labour laws and occupational health & safety standards
    Discrimination of all kinds
    Refuse to be responsible for any kind of work related injury and hides relevant compensation information from employees

    Advice to ManagementAdvice

    YOU NEED TO BE FIRED AND LOSE YOUR FRANCHISE!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. STAY AWAY.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - --- in Sydney (Australia)
    Current Employee - --- in Sydney (Australia)

    I have been working at Europcar full-time (more than a year)

    Pros

    some nice colleagues, easy to be Rental service office because of high dissatisfaction rate of employees.

    Cons

    UNETHICAL to employees and customers, Bad pay/awards & hours which causes many problems due to tight budget set by higher management, constant unreasonable pressures from higher management

    Advice to ManagementAdvice

    Its all about EOFY profit reports for Mr. CEO to receive better commission. The buck really stops there.

    If RSOs, Managers and other operation workers are paid fairly to the amount of stress, effort and hours/awards, there wouldn't be as much mayham! Luckily Europcar is well adapted to high retention because as an employee you are just a number.

    The CORE VALUE for Europcar is all about money by taking advantage of employees.

    Don't take my word for it, speak to your local HONEST Europcar employee.

    Doesn't Recommend
    Negative Outlook
  7. good job but not so well organised company and not many opportunities for positional and financial progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Driver/Dispatcher in Belgrade (Serbia)
    Former Contractor - Driver/Dispatcher in Belgrade (Serbia)

    I worked at Europcar as a contractor (less than a year)

    Pros

    interesting,plesant and fluent job

    Cons

    not so many opportunities for advancement,not so organised environment, weekend working hours.

    Advice to ManagementAdvice

    better reputation with better,faster and more efficient organisation

  8. Hard work and pro-activeness is appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet Planning Analyst in London, England (UK)
    Current Employee - Fleet Planning Analyst in London, England (UK)

    I have been working at Europcar full-time (more than a year)

    Pros

    Management supports you to succeed in your goals within organisation if you are ambitious, proactive and have drive to achieve results.

    Employees are genuine and are always ready to help you by going that extra mile.

    Cons

    Some employees are not adaptive to new approaches but rather wish to stuck to old historical methodology which sometimes prove as bottleneck towards achieving desired results.

    Also, new policies and decisions take much time to pass through management approval process.

    Advice to ManagementAdvice

    Decrease the amount of time wasted in meetings (too many meetings) and;
    Fast track the decision making process within departments.

    Recommends
    Positive Outlook
  9. How to manage a mushroom farm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Europcar

    Pros

    People you work with
    Market Leader in the UK
    Sense of Loyalty to customers
    It use to be a lot better

    Cons

    Lack of communication from senior management
    No strategic view or direction was ever communicated
    The merger with National really destroyed staff morale
    Seemed to be writing a book on how not to do change management

    Advice to ManagementAdvice

    Have a vision, from that have a strategy and an annual plan. Then tell people about it, let them understand it, and keep them informed about how things are going. Good or Bad

    Doesn't Recommend
  10. Interessanter Job mit einigen Nachteilen. Interesting job with some downfalls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing Manager
    Current Employee - Pricing Manager

    I have been working at Europcar full-time (more than a year)

    (Translated from English)

    Pros

    Gute Atmosphäre im Team und gute Kommunikation mit dem Mittelmanagement. Von Anfang an wird einem die Freiheit gelassen, seine eigenen Entscheidungen zu treffen und man ist für das Ergebnis verantwortlich.

    Good atmosphere within the team and good communication with the middle management. From the start on you are given space to make your on decision and your are responsible for the results.

    Cons

    Ziele und Strategie der Geschäftsleitung sind nicht immer eindeutig und oft finden schnell Veränderungen statt. Der Druck von oben wird vom Management an die Angestellten weitergeleitet.

    Goals and strategy of the senior management is not always clear and changes sometimes very quickly. Pressure from above is passed down by the management to the employees.

    Advice to ManagementAdvice

    Der Führungsstil sollte sich mehr auf langfristige Ziele als kurzfristige Verdienstmöglichkeiten konzentrieren. Generell die Zufriedenheit der Mitarbeiter verbessern. Ausgleich zwischen Arbeit und Freizeit, Heimarbeit.

    Leadership style should focus more on long-term goals rather than on short-term revenue opportunities. Improve employee satisfaction in general, work-life balance and home office.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. toll awsome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing-Manager in Cologne (Germany)
    Current Employee - Marketing-Manager in Cologne (Germany)

    I have been working at Europcar full-time (more than a year)

    (Translated from English)

    Pros

    Gute Bezahlung ab einem bestimmten Punkt

    money is good at some point

    Cons

    Zeit ist für höherrangige Mitarbeiter Mangelware

    time is rare for senor employees

    Recommends
    Positive Outlook
    No opinion of CEO

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