Eurostar International Reviews

Updated April 13, 2015
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3.6
9 Reviews
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Eurostar International CEO Nicolas Petrovic
Nicolas Petrovic
4 Ratings

Employee Reviews

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  1. Difficult to implement improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager in Miami, FL
    Former Employee - Office Manager in Miami, FL

    I worked at Eurostar International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Co-workers, office environment, flexible schedule

    Cons

    Compensation, no health insurance,

    Advice to Management

    In order to accomplish personal growth and company growth you should stop micromanaging.

  2. Exciting and varied, however using old technologies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Eurostar International full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing benefits
    Good salaries
    Great mix of people who work there
    Ability to travel
    Offers flexible working opportunities
    Have had the chance to work in numerous projects around the business
    Have built my career

    Cons

    Using systems installed in 1994 when Eurostar began making everyday operation more difficult for customers
    Impossible to be better than competitors without simple technology installed, such as internet, improved check-in systems, upgrading facilities, lifts working,
    Morale is low
    Lots of people have been there for years, they are miserable and moan, won't leave as benefits and pay too good but creating negative environment for happy colleagues
    Not enough staff in customer facing areas
    Organise projects very last minute creating havoc for other teams
    Decisions made without consulting departments involved

    Advice to Management

    Update systems,
    Work in stations and on board regularly to understand the operation, the voice of the customer and the heart of the business

  3. Excellent company, very welcoming friendly and collaborative culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Resourcing Manager in London, England (UK)
    Current Contractor - Resourcing Manager in London, England (UK)

    I have been working at Eurostar International as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company, very welcoming friendly and collaborative culture.
    Exceptional benefits package.
    Real opportunity to add value, share ideas and new initiatives.
    Very diverse business and employee base very collaborative culture.
    Great work/life balance fostered by the business with emphasis on employee wellbeing.

    Cons

    No major cons to report of working for Eurostar it's an extremely enjoyable experience that has added value to my expertise and enabled me to add value to the business.

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  5. Big company brand, small company feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Eurostar International full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits
    Exposure to all areas of the business
    Range of projects
    Excellent brand name
    Changing environment
    Growth business
    'Sense' of company values for most people

    Cons

    Still ex-rail mentality in areas of the business
    Progression through the business can be difficult as minimal layers for promotion
    Slow to change
    Lacking in combined strategy. Multi speed business, departments not always aligned in goals
    Hierarchical

  6. Great brand shame about the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Manager
    Former Employee - Middle Manager

    I worked at Eurostar International full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great perks/brand and good work/life balance for some.

    Cons

    Few career prospects as external viewed as always better.

    Advice to Management

    Value the people you have and stop thinking the grass is always greener.

  7. Straight forward!

    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Eurostar International full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Moved through the process very quickly!

    Cons

    None! This place is a slice of heaven!

    Advice to Management

    Keep up the great work!

  8. Great for a while, but frustrating and very disappointing to end with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support Analyst in London, England (UK)
    Former Employee - IT Support Analyst in London, England (UK)

    I worked at Eurostar International full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A good brand for your CV. Interesting company and many loyal employees, although nowhere near as many as there used to be. Good travel benefits.

    Cons

    Over the last few years the company has gone into meltdown. Since the snow delay debacle and the threat of competition the company has panicked. Lots of cuts, a catastrophic outsourcing of IT to India has left the company on it's knees with a very dissatisfied workforce. There are so many middle managers managing 'partners' it's become a joke. The public facing staff often face a very challenging job when there are delays with hardly any backup from their managers.

    Very few little chance of career progression. It's a case of favours for friends - or so it seems anyway.

    Depending on the department you are joining think carefully!!

    Advice to Management

    Sort out the morale issues! Keep hold of your more experienced staff - you've lost too many already.

  9. exciting

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in London, England (UK)
    Former Employee - Passenger Service Agent in London, England (UK)

    I worked at Eurostar International

    No opinion of CEO
    No opinion of CEO

    Pros

    you meet new people every day, strike conversation with thousands of strangers, you meet new daily challenges, you are able to practice both English and French continuosly, you work for a reputable famous brand

    Cons

    when there are train delays, you must deal with ferocious passengers, who demand, apologies, refunds, explanations and accommodation arrangements

    Advice to Management

    treat everyone equally

  10. Eurostar is a well managed Company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Procurement and Contracts Manager in London, England (UK)
    Former Employee - Procurement and Contracts Manager in London, England (UK)

    I worked at Eurostar International

    Approves of CEO
    Approves of CEO

    Pros

    Multinational workforce and a good management team

    Cons

    Top-up management style. Decentralisation of responsibilities will be helpful.

    Advice to Management

    Improve work incentives

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