Examination Management Services

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Examination Management Services Reviews

Updated August 16, 2014
Updated August 16, 2014
51 Reviews

1.7
51 Reviews
Rating Trends

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Mark S. Davis
16 Ratings

Review Highlights

Pros
  • Able to work from home and set own field appointments (in 7 reviews)

  • Very good people, who want to succeed (in 2 reviews)


Cons
  • Clear expectations not provided by upper management (in 6 reviews)

  • Lack of training and opportunity for advancement (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Read between the lines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator  in  Jacksonville, FL
    Current Employee - Field Investigator in Jacksonville, FL

    Pros

    Working from home and no micromanaging is nice. No major issues with any of the management. The company is growing and taking in new clients. Company gas card.

    Cons

    The money is horrible. I was terribly misled by recruiting. You basically won't receive any training on their software and this leads to screw ups when you key in your work. Hence, money lost. Hours aren't there as promised. They don't pay you for first hour and last hour of travel; claiming it's commute time. This in turn means if you have an accident on the road during those hours...no workers comp. Basically they're a money hungry greedy company that will lie to you just get you in the door. I've worked at worse places but this one is pretty bad.

    Advice to ManagementAdvice

    Pay your investigators what they're worth. We ARE this company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Uneducated, Unqualified leaders run this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You get to go home at the end of the day, after you have been abused all day at this company.

    Cons

    You get to go home at the end of the day, after you have been abused all day at this company.

    Advice to ManagementAdvice

    Figure out what you're doing and then hire qualified people who understand what you're trying to accomplish. Stop lying to customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry  in  Waco, TX
    Former Employee - Data Entry in Waco, TX

    Pros

    Nothing.
    Nothing.
    Nothing.
    Nothing.
    Nothing.
    I guess it is a job. Some of the people are nice. One of the offices is nice. The other is dirty.

    Cons

    This place does not care about it's employees. The wages are terrible with very little option for upward mobility. They only work you 35 hours a week to keep you "Part time". No benefits. They took away paid days off. One of the buildings is dirty.

    Advice to ManagementAdvice

    Care about your employees. Reward hard work. Give insurance. Pay a decent wage. There is a reason turnover is so high.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Unprofessional management -- pay/benefits not as stated in offer letter! Unbelievable!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You will be given more and more responsibility so it is a learning environment for your next job, which may actually compensate you accordingly.

    Cons

    High turn-around employee rate due to below-average industry pay, lack of resources to successfully perform job, and poor treatment by upper management. Payroll and HR questions take weeks to get answered, if at all. Relationship managers and VPs do not inform of upcoming jobs/clients in a timely manner or with enough detail to properly plan. Very chaotic!!

    Advice to ManagementAdvice

    Schedule time with the workers to see what they actually do, what challenges they face daily, and what they actually need to succeed. Invest in a provider database so that all departments are working in conjunction with each other. This would help eliminate everyone being on the defense and promote teamwork. Pay your employees as promised -- it should not take three months before a promised raise is actually seen and it should be what was promised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Disgusting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caseworker
    Current Employee - Caseworker

    Pros

    Absolutely nothing - run far, and run fast.

    Cons

    Everything. This company will screw you hard and they'll do it with an evil smile. They work you full time with no benefits, all comission-based (with which you're lied to about what you SHOULD be making so the company can keep more money). Horrible management and communication. Just an overall revolting place to work. No loyalty, even after being a 5 year employee.

    Advice to ManagementAdvice

    Please go find a new life for yourselves, because you're clearly incompetent, shady and lazy here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Bad Management, high employee turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative- Healthcare  in  Waco, TX
    Former Employee - Customer Service Representative- Healthcare in Waco, TX

    Pros

    The pay was okay. My favorite part of the job was my co-workers. They were encouraging and made it a fun place to work even with horrible management.

    Cons

    Management was very condescending. They were also not flexible or understanding when I was involved in a car accident after telling me that they would be. I only stayed for 6 months because I needed the money. If not, I would have left sooner.

    Doesn't Recommend
  8.  

    "ICS MERRILL"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Invoicing Specialist  in  Jacksonville, FL
    Current Employee - Invoicing Specialist in Jacksonville, FL

    Pros

    People are really friendly, easy to get along with. Great people and environment.

    Cons

    The pay isn't good if you are looking for a career. They always seem to have some kind of reduction in force come the end of the year or beginning of the year. If you are first in you may be first out, or if you've had any little write-ups or run-ins with someone they will believe over you despite your work efforts. look out. I enjoyed the people there, when they were honest and not hiding anything. If they paid me more like what I was used to I would still be there if I wasn't laid off I guess. lol Oh they take away days that you've earned as PTO too.

    Advice to ManagementAdvice

    Don't tell lies, be honest. Pay more, don't take away PTO. Lots of spying on work computers, not good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Horrible management and HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Irving, TX
    Former Employee - Project Manager in Irving, TX

    Pros

    Coworkers are friendly, fast paced environment

    Cons

    HR is awful, it took days to get answers to very simple questions. Bad benefits. Managers don't care about your work or how you do it, there is a lack of training involved, they hire people on for a perm position but really don't entend to keep them past their use. They fire people within their first 3 months for crap reasons like having to coach them outside of training. If you are friends with your manager you can get away with murder. There are people there that make racist remarks, remarks involving violence towards clients, but if the manager is your friend she won't say anything. If anyone else says a word in the negative they are fired. It's a very unfair environment.

    Advice to ManagementAdvice

    Respect your employees, take more time to train, improve your HR departments and for God's sake, hire enough people to handle the work load.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Very processed and dogmatic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator  in  Denver, CO
    Former Employee - Field Investigator in Denver, CO

    Pros

    Before the merger with The Merrill Group of Jacksonville Fl, ICS paid well. All hours were paid. Actual working hours. Vacations. Full paycheck a. Bonuses and fuel pay for you vehicle as well as company provided equipment.

    Cons

    Now, ICS/MERRILL is a money hungry company. We paid for our equipment. Managers at the office were rude and uncaring. No more extra hours pay or even full 40 hour weeks pay. Most of us often had to use vacation days to make up for short weeks.

    Advice to ManagementAdvice

    Remember that without the investigator you have no work. We are trapped in cars in hot NM and freezing in CO.
    Show you actually care but paying for work conducted at a minimum. Somehow what you're doing is legal. But not ethical.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Good entry level office experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caseworker  in  Waco, TX
    Current Employee - Caseworker in Waco, TX

    Pros

    Good hours, comfortable environment. There are a few good managers among the ones that do not care about caseworkers

    Cons

    Low wages, limited to 35hrs a week so you are not considered full time, bad management, high turn-over,

    Advice to ManagementAdvice

    Do not hire new workers in for more money than tenured workers, makes bad attitudes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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