Examination Management Services

  www.emsinet.com
  www.emsinet.com
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Examination Management Services Reviews

Updated September 18, 2014
Updated September 18, 2014
52 Reviews
1.7
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark S. Davis
17 Ratings

Review Highlights

Pros
  • There is literally no positive in working for this company except working from home (in 9 reviews)

  • Very good people, who want to succeed (in 2 reviews)


Cons
  • Clear expectations not provided by upper management (in 6 reviews)

  • Lack of training and opportunity for advancement (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Life Underwriter
    Current Employee - Life Underwriter

    I have been working at Examination Management Services full-time for more than a year

    Pros

    They allow you to work remote. Management is generally easy to get along with.

    Cons

    Feels like they are going to let you go as soon as they no longer need you. I do not see very many people staying here for any period of time. They will pay you as little as they can and expect a lot of overtime which being on salary just puts you under pressure to perform. No work/family balance. No compete clause hidden in your offer. You cannot leave and go to any other company they do business with for one year and they do business with just about every company out there. So, you cannot get out. I strongly recommend you do not get caught in this trap. Benefits are very expensive if you have a family you want to insure.

    Advice to ManagementAdvice

    Reassure your employees they have job security and be able to back it up. Offer more affordable benefits. People are trying to survive and take care of there families.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Do not work here. No one is that desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator  in  Jacksonville, FL
    Former Employee - Field Investigator in Jacksonville, FL

    I worked at Examination Management Services full-time for more than a year

    Pros

    There is literally no positive in working for this company except working from home. They will pay for any license renewal needed and that is it.

    Cons

    Field Investigators are treated very poorly. They will only pay you hourly and during the holidays and winter, there is no work and you do not get paid. They have a complex system of a blended pay rate that pays you on a sliding scale so you never reach the actual hourly rate they promise. They only pay minimum wage for travel and if you have too much travel or claim ANY administrative time you get your hourly rate reduced. The recruiters and HR people will not talk about that. The demands they place on staff is outrageous in the guise of “customer service”. You will work 50-60 hours a week and get paid for 30 at a reduced rate. They got rid of the only managers that knew anything and the rest live in fear of downsizing. Management is encouraged to find any little reason they can to write people up so they can get rid of them in the offseason. They will fight EVERY unemployment claim so the employee will buckle before they can appeal.

    Advice to ManagementAdvice

    Get rid of narcissistic management especially the namesake. Mark Davis cares only about the margins; there is nothing wrong with that unless you sacrifice basic integrity and professionalism in business which is what is happening here. John Utley would turn in his grave if he knew how his company is being run. How can you expect people to deliver superior customer service and exceptional performance when you show them no respect and impose a dictatorial managerial style. You have more problems than you can possibly solve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Very poor quality workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator  in  Denver, CO
    Former Employee - Field Investigator in Denver, CO

    I worked at Examination Management Services full-time for more than a year

    Pros

    Mostly working by your own schedule. Working from home. Lot's of traveling. Hotels are paid for.

    Cons

    Hotels are one of the ONLY things that are paid for. You get Fixed pay for report writing REGARDLESS of how long a report actually takes, for example you can work a report for 1 or 3 hours, but your pay is only 20 or 30 minutes. Minimum wage pay for all travel time, which is also fixed. You don't get paid for actual time driving. Pay is per job, which is often only 4 hours of work, at your actual pay rate, and then ALL other time is minimum wage. Managers never answer phones and don't call back, in time to get addition time approved. If you stay on a case until you get a hold of a manager, you're scolded and told that the additional time is not approved, so you eat it. Often times you have to use any vacation days or sick days to make 40 hours a week pay period. They'll constantly ask you to do an additional "check" on someone or stay for a few minutes longer on a case; then if you don't get any results (Which is possible) you don't get any extra pay, or paid for the gas to do your extra "Check".
    I do forsee this company continuing to grow, mostly because they don't invest in current employees. Company expenses must be low, because they hardly pay for anything.... Everyone you talk to has been there less than a year, and you're constantly seeing new "Employees". Turnover is much like a call center.

    Advice to ManagementAdvice

    I've given PLENTY of advice to upper management. You never listened to us then, you won't listen now.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Uneducated, Unqualified leaders run this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Examination Management Services for less than a year

    Pros

    You get to go home at the end of the day, after you have been abused all day at this company.

    Cons

    You get to go home at the end of the day, after you have been abused all day at this company.

    Advice to ManagementAdvice

    Figure out what you're doing and then hire qualified people who understand what you're trying to accomplish. Stop lying to customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Read between the lines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator  in  Jacksonville, FL
    Current Employee - Field Investigator in Jacksonville, FL

    I have been working at Examination Management Services full-time for less than a year

    Pros

    Working from home and no micromanaging is nice. No major issues with any of the management. The company is growing and taking in new clients. Company gas card.

    Cons

    The money is horrible. I was terribly misled by recruiting. You basically won't receive any training on their software and this leads to screw ups when you key in your work. Hence, money lost. Hours aren't there as promised. They don't pay you for first hour and last hour of travel; claiming it's commute time. This in turn means if you have an accident on the road during those hours...no workers comp. Basically they're a money hungry greedy company that will lie to you just get you in the door. I've worked at worse places but this one is pretty bad.

    Advice to ManagementAdvice

    Pay your investigators what they're worth. We ARE this company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry  in  Waco, TX
    Former Employee - Data Entry in Waco, TX

    I worked at Examination Management Services part-time for more than 5 years

    Pros

    Nothing.
    Nothing.
    Nothing.
    Nothing.
    Nothing.
    I guess it is a job. Some of the people are nice. One of the offices is nice. The other is dirty.

    Cons

    This place does not care about it's employees. The wages are terrible with very little option for upward mobility. They only work you 35 hours a week to keep you "Part time". No benefits. They took away paid days off. One of the buildings is dirty.

    Advice to ManagementAdvice

    Care about your employees. Reward hard work. Give insurance. Pay a decent wage. There is a reason turnover is so high.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Disgusting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caseworker
    Current Employee - Caseworker

    I have been working at Examination Management Services full-time for more than 5 years

    Pros

    Absolutely nothing - run far, and run fast.

    Cons

    Everything. This company will screw you hard and they'll do it with an evil smile. They work you full time with no benefits, all comission-based (with which you're lied to about what you SHOULD be making so the company can keep more money). Horrible management and communication. Just an overall revolting place to work. No loyalty, even after being a 5 year employee.

    Advice to ManagementAdvice

    Please go find a new life for yourselves, because you're clearly incompetent, shady and lazy here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Unprofessional management -- pay/benefits not as stated in offer letter! Unbelievable!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Examination Management Services full-time

    Pros

    You will be given more and more responsibility so it is a learning environment for your next job, which may actually compensate you accordingly.

    Cons

    High turn-around employee rate due to below-average industry pay, lack of resources to successfully perform job, and poor treatment by upper management. Payroll and HR questions take weeks to get answered, if at all. Relationship managers and VPs do not inform of upcoming jobs/clients in a timely manner or with enough detail to properly plan. Very chaotic!!

    Advice to ManagementAdvice

    Schedule time with the workers to see what they actually do, what challenges they face daily, and what they actually need to succeed. Invest in a provider database so that all departments are working in conjunction with each other. This would help eliminate everyone being on the defense and promote teamwork. Pay your employees as promised -- it should not take three months before a promised raise is actually seen and it should be what was promised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    "ICS MERRILL"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Invoicing Specialist  in  Jacksonville, FL
    Current Employee - Invoicing Specialist in Jacksonville, FL

    I have been working at Examination Management Services full-time for less than a year

    Pros

    People are really friendly, easy to get along with. Great people and environment.

    Cons

    The pay isn't good if you are looking for a career. They always seem to have some kind of reduction in force come the end of the year or beginning of the year. If you are first in you may be first out, or if you've had any little write-ups or run-ins with someone they will believe over you despite your work efforts. look out. I enjoyed the people there, when they were honest and not hiding anything. If they paid me more like what I was used to I would still be there if I wasn't laid off I guess. lol Oh they take away days that you've earned as PTO too.

    Advice to ManagementAdvice

    Don't tell lies, be honest. Pay more, don't take away PTO. Lots of spying on work computers, not good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Bad Management, high employee turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative- Healthcare  in  Waco, TX
    Former Employee - Customer Service Representative- Healthcare in Waco, TX

    I worked at Examination Management Services part-time for less than a year

    Pros

    The pay was okay. My favorite part of the job was my co-workers. They were encouraging and made it a fun place to work even with horrible management.

    Cons

    Management was very condescending. They were also not flexible or understanding when I was involved in a car accident after telling me that they would be. I only stayed for 6 months because I needed the money. If not, I would have left sooner.

    Doesn't Recommend

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