Excalibur Hotel & Casino

www.excalibur.com
Unclaimed Profile
Add Review

Excalibur Hotel & Casino Reviews

Updated April 22, 2015
12 reviews filtered by
  • Las Vegas, NV Area
  • Any Job Title
3.6
12 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Renée West
5 Ratings

12 Employee Reviews

Sort: Popular Rating Date
  1. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV

    I worked at Excalibur Hotel & Casino full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Competitive Wages & Excellent Benefits - A majority of the team members consider Excalibur their second family.

    Cons

    New Executive Management (not related to Renee West) - Expectations are unrealistic and cause un-necessary stress on entry level and upper management team members.

    Advice to Management

    Before making important decisions regarding staff employment (positive or negative), make an attempt to understand the staff member, how they have contributed to the company/department, whether they have received disciplinary actions in the past (or not), and consider the training they were provided. Department training should be documented (as it is with initial training); this should also include those that are promoted into varied positions.

  2. Satisfying Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Las Vegas, NV
    Former Employee - Front Desk Clerk in Las Vegas, NV

    I worked at Excalibur Hotel & Casino part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay and benefits through the Union
    Holiday pay is very good
    Steady conditions
    Plenty of opportunity for overtime during busy seasons

    Cons

    Limited mobility/opportunity for advancement
    Increasing reliance on scripts
    Upgrade commissions not worth the trouble
    Difficult to get time off with out calling out

    Advice to Management

    Reconsider how extra days off are handled
    Hire more supervisors for the desk

  3. Renee West Is nickel and diming this place to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casino Host in Las Vegas, NV
    Current Employee - Casino Host in Las Vegas, NV

    I have been working at Excalibur Hotel & Casino full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The compensation and hours are great.

    Cons

    "At Luxor, the pyramid itself is iconic, so although people are not looking for that Egyptian theme, they expect at least a wink and a nod to it."

    "The recent and upcoming renovations to the property pay respect to the Egyptian theme but in a more contemporary and upscale way."

    "The theme at Excalibur is less important to the customer – the castle doesn’t make a promise of a medieval experience; it makes a promise of a fun experience, so we do our best to live up to that."

    Renee West, Leaders Magazine July, August, September 2013

    Advice to Management

    BRING BACK THE THEME. I AM TIRED OF HEARING GUESTS ASKING WHAT HAPPENED TO EXCALIBUR.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. a good place for you to come and say for vacation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Frycook in Las Vegas, NV
    Current Employee - Frycook in Las Vegas, NV

    I have been working at Excalibur Hotel & Casino part-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    it's a union house the pay is great paid holidays birthday pay, you should apply for a job because in 2016 the MGM is opening a stadium. and the Excalibur is going to get even more customers.

    Cons

    just being home and able to answer the phone to go to work.

  6. Have worked here for 14 years and still love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Excalibur Hotel & Casino full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our President, she is an amazing woman, truly cares about each of us and encourages us to grow.

    Cons

    Can't think of even one.

    Advice to Management

    Get out there with your staff, let them know you care

  7. Has not just gained a great , job but a family too

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cocktail Server in Las Vegas, NV
    Current Employee - Cocktail Server in Las Vegas, NV

    I have been working at Excalibur Hotel & Casino full-time (More than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    economically it has been a great job money wise, I have always been acknowledged for good customer service and job performance which makes me strive to be the best due to the "pat on the back" sort to say,,

    Cons

    uncooperation from fellow employees and the sometime so sad and ridiculous gossip

    Advice to Management

    Always carry a good balance of interacting with your employees, knowing them by name, remembering certain situations in there life (ie: hows your daughter liking college) etc.. acknowledgment for good performance,, which in turn earns likeability and respect..

  8. I spent 15 years at Excalibur, something must have been good!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Las Vegas, NV
    Former Employee - Food Server in Las Vegas, NV

    I worked at Excalibur Hotel & Casino full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I only worked in one F&B outlet during my 15 years, but I think my comments would apply to all departments and outlets. Most departments and outlets have many longtime employees making it quite the family atmosphere.

    Cons

    Middle mgmt, and sometimes upper mgmt, are reluctant to supply employees with the necessary tools to accomplish the task at hand. Mgmt would frequently doubt our ability and sincerity, even though we had been in the position for over a decade...and sometimes longer than that manager had been with the company.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES !!!

  9. Decent place to work while look for improved work enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at Excalibur Hotel & Casino full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Average clientele that is aware about the product the company has to offer so not snotty clients.. they know they are getting what they pay for so easy to satisfy. Loyal employees that will serve my memories for years and I can call them friends.

    Cons

    Enormously understaffed for the size of the hotel in every department and guest service suffers due to that. Penny pinching upper management. Huge lines... and waiting guest all across the casino floors, they have to go hunt down employees to be assisted... worst on the strip.... No room service, bell service, and no coffee shop or food place open after 11 pm.

    Advice to Management

    Your employees are thrown to the wolfs... just so company is not liable quick decisions are made.. even as far as to fire people without probable cause... Have some class and be loyal to employees that have been loyal to you for so many years and take a moment to investigate and be objective while you do that. Your HR staff that are involved in such things make decisions based on their rapport with all involved and ask for department heads to make decisions instead of HR making those decisions objectively.

  10. They're trying, but still sub-par

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service in Las Vegas, NV
    Current Contractor - Customer Service in Las Vegas, NV

    I have been working at Excalibur Hotel & Casino as a contractor (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun environment, exciting atmosphere, most people are there on vacation. Many workers seem to care about their jobs, but middle management just seems beat up by executive management and unmotivated to create a better customer experience.

    Cons

    Cheap management, too little support for employees/vendors. Don't screw with people's pay when they have families to support. Provide better promotion and marketing for the services and shops you offer if you are going to hold departments accountable for greater revenue goals.

    Advice to Management

    Don't be cheap, value your working staff which makes customer experiences a revenue-generator.

  11. My Rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ex-employee in Las Vegas, NV
    Former Employee - Ex-employee in Las Vegas, NV

    I worked at Excalibur Hotel & Casino full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Home friendly place that welcome children as well.

    Cons

    They treat ex employees as strangers and first time visitors.

    Advice to Management

    Be better listeners and will to heip advance your current in house staff.

Work at Excalibur Hotel & Casino? Share Your Experiences

Excalibur Hotel & Casino

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.