Excellus BlueCross BlueShield

  www.excellusbcbs.com
  www.excellusbcbs.com
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Excellus BlueCross BlueShield Reviews

Updated August 14, 2014
Updated August 14, 2014
24 Reviews
3.1
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David H. Klein
13 Ratings

Employee Reviews

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  1.  

    Corporate Culture is changing for the better with new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Excellus BlueCross BlueShield full-time for more than 10 years

    Pros

    I've worked here for more than 25 years and have seen a lot of changes. The company has always had excellent benefits, but there has been tension between some departments and regional offices in the past. The new CEO, Chris Booth, has been working to change the culture to promote pride, collaboration, open communications and employee empowerment, and I think it's starting to have a posiitve effect. I truly like the people I work with and work for.

    Cons

    With national health care reform, new products and changes to major operating systems, there can be a lot of stress to get things done right, on time and on budget. It's a very competitive industry, so there is addedd pressure to keep costs operating costs low and performance stardards high.

    Advice to ManagementAdvice

    Stay the course. Culture change takes time , but I think as a company we're on the right path.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too much process, but top drawer co-workers and decent work/life balance. Some evidence of real improvement on the way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Excellus BlueCross BlueShield

    Pros

    Benefits are slightly above average, but not enough so to be a deciding factor in working here. Salaries are OK for an economically depressed area like Rochester, but they aren't competitive nationally. It's possible to have a decent work/life balance. Co-workers are much better quality than some of the managers deserve. Very friendly and helpful co-workers. There is ample objective evidence that some parts of senior management are admitting that something is very wrong with the company culture, and some long overdue changes are in progress. The next several years are going to be interesting.

    Cons

    Too many problems are solved by adding yet another process and/or inspections. As W. Edwards Deming pointed out, you can't test or inspect quality into a product. US manufacturing learned that the hard way, and still hasn't recovered from that mentality.

    Advice to ManagementAdvice

    We need more leadership, which I define as "doing the right thing", and less management, which I define as "doing things right". If you're doing the wrong thing, it doesn't matter how well you do it; you need to STOP DOING IT NOW.

    Neutral Outlook
    Approves of CEO
  3.  

    Great people, not so great leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager IT  in  Rochester, NY
    Current Employee - Manager IT in Rochester, NY

    I have been working at Excellus BlueCross BlueShield full-time for more than 10 years

    Pros

    People care about each other, willing to help. Gym for employees in most locations.

    Cons

    No clear direction from leadership. Very reactive to the market and not innovative or proactive. Heavy red tape (processes) to get anything done.

    Advice to ManagementAdvice

    Have a vision and strategy, make it clear to all employees. Portray that vision to your employees to be sure everyone is moving in the same direction.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good Pay, stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Excellus BlueCross BlueShield

    Pros

    Good pay and benefits. Management does not want to hear about issues.

    Cons

    Stressful. Projects are not completed fully with no accountability for the fallout. Just check the box and move on to the next project without any quality review after implementation.

    Advice to ManagementAdvice

    Project sponsor need to be accountable for shabby and incomplete work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Community Focused

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Excellus BlueCross BlueShield

    Pros

    Community Focused and good benefits

    Cons

    Navigating a new market is challenging

  7. 1 person found this helpful  

    Very poor overpaid management , who make very poor decisions which leads to very costly insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT  in  Rochester, NY
    Former Employee - IT in Rochester, NY

    I worked at Excellus BlueCross BlueShield full-time for more than 5 years

    Pros

    The insurance used to be free, not any more. You used to get health insurance when you retired, not any more. The employee used to part of the business , not any more

    Cons

    Not what you know , but who you know . In the long run , and its very obvious today, out sourcing has cost the consumer thousands of premium dollars and the company many good people and jobs . The new business systems still don't work properly , ten years later . Such a shame .

    Advice to ManagementAdvice

    When you make business mistakes , admit it and do something else or try improving what applications and products you have. The attitude of do or die , has almost put you out of business.. Ohhh that right you can just raise the consumers rates. Listen to your employees , who are now afraid to say anything , and remove the supervisors, managers and directors that have been worthless for so long , especially IT and Customer Service .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good, solid company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Consultant  in  Rochester, NY
    Former Employee - Account Consultant in Rochester, NY

    I worked at Excellus BlueCross BlueShield full-time for more than 5 years

    Pros

    Benefits, location, company values, time off policies, pension plan and 401k

    Cons

    work life balance, career opportunities somewhat limited

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Political Nightmare especially in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff
    Former Employee - IT Staff

    I worked at Excellus BlueCross BlueShield full-time for more than 5 years

    Pros

    If you are looking for a company where you pretend to work hard and estimate your assignment to take a long time then this is the IT shop for you to join. The new CIO brought in all of his croonies to have upper mgmt positions and trying to put in new processes within a shop that can't keep people in their positions and/or a project. Resources are moved from project to project and little transition. Contract staff is used a lot but treated poorly.

    Cons

    As a IT paygrade of 209 don't expect over 90K which is way lower than other companies for this senior level. IT has a lot of good ole boys....so be prepared to fight this issue. If you are a strong worker this is not the company for you. People talk bad about each other and the back stabbing is at a prime.

    Advice to ManagementAdvice

    Go back to Chicago BC/BS - we know this is a stepping stone for you and your croonies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    IT intern

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern  in  Syracuse, NY
    Former Employee - IT Intern in Syracuse, NY

    I worked at Excellus BlueCross BlueShield as an intern for less than a year

    Pros

    Faith in interns to meet real objectives and complete projects that they USED

    Cons

    Very inefficient, many employees are not motivated to change to make improvments

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Excellent place to work. Exceptional benefits and personnel is an extended family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner II  in  Little Utica, NY
    Former Employee - Claims Examiner II in Little Utica, NY

    I worked at Excellus BlueCross BlueShield full-time for more than 10 years

    Pros

    Continue Education
    Health, dental, insurance,
    401K
    Paid holidays
    On-line training available
    Supportive staff
    Telecommuting positions

    Cons

    No cons,offer flex schedule. Very accommodating for time off. Helpful in balancing your home -work life.

    Advice to ManagementAdvice

    Keep on listening to the employees. Thanks for the tremendous opportunity to work for such a great company.

    Recommends
    Positive Outlook

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