Exl Service Reviews

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  • Jersey City, NJ
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4.5
Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
4 Ratings

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)

Cons
  • Work life balance for some clients is totally terrible (in 15 reviews)

  • Not a good payer, senior management definitely has some issues to resolve (in 7 reviews)

More Pros and Cons

4 Employee Reviews

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  1. Helpful (3)

    Great global company with smart and passionate people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Jersey City, NJ
    Current Employee - Vice President in Jersey City, NJ

    I have been working at Exl Service full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid company financial management
    Smart and passionate employees
    Recognizes high performers

    Cons

    Working at all hours of the day and night


  2. Woul recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Jersey City, NJ
    Current Employee - Assistant Manager in Jersey City, NJ

    I have been working at Exl Service full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Nice people to work with

    Cons

    Not many cons as if now


  3. Solid company but with conservative management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Jersey City, NJ
    Former Employee - Vice President in Jersey City, NJ

    I worked at Exl Service full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company is well-managed but conservative. There is generally a positive atmosphere. However, there seems to be an inner circle who are given priority in opportunities.

    Cons

    Management is conservative and is focused on primarily on high volume business.

    Advice to Management

    Keep doing what you are doing


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  5. Helpful (1)

    Terrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Jersey City, NJ
    Former Employee - Associate in Jersey City, NJ

    I worked at Exl Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Got to travel for some projects

    Cons

    This is an indian company so culturally they are very different to american companies...or western companies.

    They undercut all other companies when they want to get a project and then they will nickel and dime you every step of the way in terms of paying back work expenses. Took me 4 months to get paid back for travel expenses.



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