Exl Service Reviews

Updated August 27, 2015
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2.9
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Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
89 Ratings

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)

Cons
  • Work life balance for some clients is totally terrible (in 15 reviews)

  • Not a good payer, senior management definitely has some issues to resolve (in 7 reviews)

More Pros and Cons

140 Employee Reviews

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  1. I am switching into networking field from a kpo.

    Former Employee - Ccna Certified Network Administrator in Noida (India)
    Former Employee - Ccna Certified Network Administrator in Noida (India)

    I worked at Exl Service full-time

    Pros

    Switching into networking field is the only reason.

    Cons

    Exl is a very good organisation but I have to resigned that company just because of my career.

    Advice to Management

    Exl is good organisation. Exl gives stability to their employees and provide job security. So all is good in exl.


  2. Good for starting career

    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I have been working at Exl Service full-time (More than a year)

    Pros

    Good environment and people, flexible timings, less work pressure for freshers, lots of in-house training and knowlegde sharing initiatives, good clients.

    Cons

    Comparatively low salary, mostly reporting type of work, less analytical requirements.

    Advice to Management

    Take care of your employees. They are your assets.


  3. great company for a good career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent in Noida (India)
    Current Employee - Collections Agent in Noida (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time

    Pros

    damn good company to work and excellent environment for skill development and coaching. people are helpful and understanding though i believe it depends on the managers. food is also good.

    Cons

    one-sided cabs for rotational shift is an issue because people coming from delhi find harder to commute

    Advice to Management

    I would suggest management to provide either cab both sides or if they could reimburse for the travel as it becomes hectic to travel from delhi.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good for training and fast paced learning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Gurgaon, Haryana (India)
    Current Employee - Senior Manager in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Exl Service full-time (More than 3 years)

    Pros

    Good training and learning opportunities. Decent brand name in the analytics space with strong client base. Opportunities to grow fast in career

    Cons

    Lot of bias on the basis of educational background. IIT/ IIM people are paid unfairly high and inspite of arrogant and selfish attitude, they get more opportunities to grow,

    Advice to Management

    Reduce the bias on the basis of educational pedigree and try to evaluate the employee performance more objectively. The employees who are the most important asset of the firm need to be valued more.


  6. analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)

    Pros

    very good company to work and learn

    Cons

    salary is less and other benefits

    Advice to Management

    motivate employee


  7. Good Company for Below Average and Average employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Noida (India)
    Current Employee - Anonymous Employee in Noida (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Exl Service full-time

    Pros

    Learning Opportunities Relaxed Work Culture Supportive Sr Management Informal Environment Good for employees who are not very ambitious

    Cons

    Growth Opportunities (Position and Compensation wise) Lack of Vision and Defined work culture or values

    Advice to Management

    Nothing


  8. Not a great company to work for if you want to work really!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Noida (India)
    Current Employee - Business Analyst in Noida (India)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Exl Service (More than a year)

    Pros

    Free time to do your own work

    Cons

    Reporting in the name of Analytics.

    Advice to Management

    Increase pay package to reduce attration.


  9. so so fine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Noida (India)
    Former Employee - Senior Associate in Noida (India)
    Recommends
    Negative Outlook

    I worked at Exl Service full-time

    Pros

    1.Good Incentive as I worked for BG process in noida . 2.Employs are happy as the company is comfortable for employees , In terms of relax .

    Cons

    No proper management , Very bureaucratic , As I worked for a Collection profile even management not able to define its a collection or customer service . . In my process job security was not there as its a collection profile ..Targets were very high working under lot of pressure to meet number . Salary and company policy were not at all good even management very bureaucratic .

    Advice to Management

    Be supportive and think about employees


  10. No focus on employee development and employee concerns

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Gurgaon, Haryana (India)
    Former Employee - Manager in Gurgaon, Haryana (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Exl Service full-time (More than a year)

    Pros

    Lot to learn because you hardly get any support from senior leaders. You struggle to do things but learn a lot.

    Cons

    Worst organization I have ever worked with. Leadership team has no interest in hearing and addressing employee concerns. They are only worried about gross margins. Quality of leadership is very poor. None of their policies are employee friendly.

    Advice to Management

    Employees are your most critical asset. Please take good care of them.


  11. Good peer group, learning opportunities, limited growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Gurgaon, Haryana (India)
    Current Employee - Senior Manager in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Exl Service (More than 3 years)

    Pros

    Good peer group, high learning curve, good projects

    Cons

    Limited growth in terms of monetary compensation, very limited promotions, nepotism.

    Advice to Management

    You need to focus on middle management (AVP and above). They lie blatantly just to get the work done. Work on enhancing the leadership skills. Also, some of your policies are very anti-employee. Make them feel valued.



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