Exl Service Reviews

Updated September 26, 2014
Updated September 26, 2014
271 Reviews
3.0
271 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
170 Ratings

Review Highlights

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)


Cons
  • The work-life balance is missing in some HR functions, with a lot of work pressure (in 12 reviews)

  • Senior management is excellent (majority) but most collegues are not the brightest (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Smart people around but quality of work is not always great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time for more than a year

    Pros

    Faster scope for growth
    Easy to get visibility within the organization
    Stable growth and future prospects

    Cons

    Projects are not always challenging intellectually stimulating

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Not a diverse company. Need more diversity at every level of Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time

    Pros

    I have been working at EXL Service (NYC) for over a year now. The projects that I have worked on are pretty decent, most within the Insurance and Investment banking industry. The pay is decent, and the company seems to be growing.

    Cons

    - Needs more diversity in the company. For EXL to remain relevant in the US market, it needs to hire individuals with diverse background. EXL is an Indian company and 95% of it's employees in the US are Indians, which can create isolation of non - indians within the firm and can as such limit the potential of the company

    - HR personnels are inefficient. There have been instances where the W4 forms, H-1B Visa documents, and I-9 forms for new hires are either misplaced by HR personnels or not processed on time by HR personnels, and consequently creates a stressful atmosphere for employees who are working at the client's office because they either do not get paid on-time or they now have to resend all the paper work they've provided to HR in prior times.

    - There is no work life balance. When you are working at a client's site, taking a vacation is frowned upon by EXL management as they see you taking a vacation as a loss of income to the firm. It is always a chanllenge for an employee generating income to the firm to take vacation

    Advice to ManagementAdvice

    Be more diverse in your hiring.Hiring only Indians will limit your growth within the US market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Executives are lost in terms of what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President Influencer  in  Phoenix, AZ
    Current Employee - Vice President Influencer in Phoenix, AZ

    I have been working at Exl Service full-time for more than a year

    Pros

    Good pay - get to squeeze in golf

    Cons

    Senior leadership are scatter brained and boring to be around

    Advice to ManagementAdvice

    You are in the US - work like it.

    Doesn't Recommend
    Negative Outlook
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  5.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  New York, NY
    Current Employee - Senior Analyst in New York, NY

    I have been working at Exl Service full-time for more than 3 years

    Pros

    - Hire only from IIT and IIM hence you get a chance to work with good people
    - Decent Salary

    Cons

    - No Work-life balance
    - Senior leadership has no vision
    - No focus on employee satisfaction
    - Work quality has deteriorated over the years

    Advice to ManagementAdvice

    - Employee engagement is necessary
    - Analytics is a fast-paced field, you will be left out if there is no focus on capability development

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time for less than a year

    Pros

    My manager is pretty laid back and nice.

    Cons

    Management, Response time, and benefits are pretty expensive. No support in educational training for job related certifications.

    Advice to ManagementAdvice

    Better communication and response time to emails, educational reimbursements for work related certifications.

  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Six Sigma Black Belt
    Former Employee - Six Sigma Black Belt

    I worked at Exl Service full-time

    Pros

    Flexibility, fair pay, time off, travel

    Cons

    Understanding the organizational structure, communication

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pretty good company and good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time for more than a year

    Pros

    Other employees are great people and very fun to work with. Being outdoors and active is encouraged. Semi-flexible work times (very reasonable though). Good amount of PTO and sick leave granted each year. I'd recommend as long as the friend took the advice given in the "Cons" section.

    Cons

    Promotions are few and far between. If you don't negotiate a good salary at hire, you are pretty much stuck in that pay range. Very BIG company so the little people can be lost and forgotten.

    Advice to ManagementAdvice

    Consistency of pay range among peers. Recognize talent and proactively try to keep them by compensating fairly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    EXL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    I worked at Exl Service full-time for more than 3 years

    Pros

    Opportunity to wok across global locations

    Cons

    Not a mature org. in terms of management

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Ridiculous Expense Policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    I worked at Exl Service full-time for more than a year

    Pros

    this is getting worse every day

    Cons

    see below see below see below

    Advice to ManagementAdvice

    The US Employees are not used to expectations from similar firms in different regions. There is a lot of chatter amongst employees about unhappiness.

  11.  

    Woul recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Jersey City, NJ
    Current Employee - Assistant Manager in Jersey City, NJ

    I have been working at Exl Service full-time

    Pros

    Nice people to work with

    Cons

    Not many cons as if now

    Recommends
    Approves of CEO

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