Exl Service Reviews

Updated June 29, 2015
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2.7
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Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
211 Ratings

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)

Cons
  • Work life balance for some clients is totally terrible (in 15 reviews)

  • Not a good payer, senior management definitely has some issues to resolve (in 7 reviews)

More Pros and Cons

358 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Plus and Minus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Your clients are top players in the market place, therefor a lot of new stuffs to learn. If you are a new immigrant, it is a good company for you.

    Cons

    You know why people hire consultants? Cost and flexibility. You know, not everyone likes being a consultant.


  2. Great company to get a solid footing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in New York, NY
    Current Employee - Senior Associate in New York, NY

    I have been working at Exl Service full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No Micro Management. People do not sweep others under the bus. Senior management us supportive of their staff even in contentious times. Ability to break btwn projects. Learn within different industries broaden your spectrum.

    Cons

    Some areas are unstructured. You do get thrown into projects at a moments notice. Does not pay for mba.

    Advice to Management

    Keep doing what u are doing, and always look to do things better and better motivate employees.


  3. Helpful (3)

    Don't choose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    some folks are smart and helpful

    Cons

    Ok. 1 star is for their salaries
    1) they treat themselves as contractors, not consultants
    2) hard work is not appreciated AT ALL
    3) no/little training
    4) no vision for the senior guys
    5) some senior guys are rude/not approachable
    6) no promotions (if you are not local indians)

    Advice to Management

    suggest you review all these comments @glassdoor - we can have poor projects but can not be treated badly. Thank you


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Analyst (Technical Travel Support)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX

    I worked at Exl Service full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work environment .

    Cons

    Didn't have any bad experience.


  6. Helpful (1)

    Lots of learning but it gets repetitive after 6 months.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at Exl Service full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The firm works with many of the top firms in the world and that makes a wonderful experience. It also gives you a lot of exposure.

    Cons

    They have room for improvement regarding their employees growth and learning opportunities, at least in my experience.

    Advice to Management

    More attention to their consultants.


  7. OK company to wok with

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time

    Pros

    flexible working time. no pressure and easy going

    Cons

    no exposure, monotonous work, no innovation


  8. Helpful (2)

    Lot of nepotism. Should utilize this company as a stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salaries are decent. Company is gowing

    Cons

    Few old'es drive the company as a local merchant shop

    Advice to Management

    Only taking feedback is not sufficient, they should put things to use


  9. Growing company, good opportunities for development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service full-time (More than 10 years)

    Pros

    The company has been growing over recent years both by acquisitions as well as organic growth

    Cons

    Culture is not the best. Work life balance is lacking, high churn rate


  10. Helpful (1)

    Lead Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nothing I could think of..

    Cons

    It is the worst company, I have ever worked with.They don't know how to treat their employees.It was a very bad experience.There was no proper communication and my time got wasted.They made me sit in bench for a month and terminated my contract after a month citing lack of projects,which is ridiculous.I wish I took up offer in some consulting company instead of this company.

    Advice to Management

    Please value others time!!!


  11. Helpful (1)

    Overall company perspective

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    small office and too much micro manage

    Cons

    Management have no clue as to which direction they have to take. Too much nepotism



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