Exl Service

www.exlservice.com

Exl Service Reviews

Updated January 23, 2015
Updated January 23, 2015
303 Reviews
2.9
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
187 Ratings

Review Highlights

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)


Cons
  • The work-life balance is missing in some HR functions, with a lot of work pressure (in 15 reviews)

  • Senior management is excellent (majority) but most collegues are not the brightest (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good company to start your career with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Pros

    good working hours
    work-life balance is good
    young fresh energetic group of people works here.

    Cons

    low pay compared to others
    promotion is not easy
    less perks than other companies
    horrible lunch food

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Pros

    A really good company for fresher's.

    Cons

    Company policies are not so employee friendly.

    Advice to ManagementAdvice

    Plz update and review the company policies.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    In India...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Assistant Manager in Manila, Manila (Philippines)
    Former Employee - Human Resources Assistant Manager in Manila, Manila (Philippines)

    I worked at Exl Service

    Pros

    Hi pay especially for agents, but then again, call center agents have their pick of which company to join because almost all of them pay high, and give signing bonuses.
    Career prospects are good, you can get promoted almost yearly

    Cons

    I know it's an Indian company but if I had a dollar for every time I heard the phrase "In India..." I'd be rich. Learn the local culture and don't assume that if it works in India, it will work anywhere in the world. In fact, quite the opposite.

    Advice to ManagementAdvice

    Grow local management; stop sending too many Indians over.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Not worthy company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Bangalore (India)
    Current Employee - Senior Associate in Bangalore (India)

    I have been working at Exl Service full-time (more than 3 years)

    Pros

    You will be there as long as u want without growth

    Cons

    No career growth in this company

    Advice to ManagementAdvice

    Recognise the real performance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Advisory Services at EXL Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisory Senior Manager
    Current Employee - Advisory Senior Manager

    I have been working at Exl Service full-time (more than a year)

    Pros

    Healthy and favorable work culture for people willing to learn during the formative years

    Cons

    Not a good paymaster! Tools being used not available across all centres.

    Advice to ManagementAdvice

    Bring internal talent at par with the external hires when it comes to payscale

  7.  

    Please avoid joining EXL services if you want to build up a good career... EXL is not an employee friendly organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Fort Kochi (India)
    Current Employee - Associate in Fort Kochi (India)

    I have been working at Exl Service full-time (more than a year)

    Pros

    Good relation between employees.... Only this makes us sticks at EXL... Good Cab facility...

    Cons

    Low salary, Manager monopoly (you have to lick the manager shoes if you want growth). EXL iincreass their income by exploiting their employee ( by denying what employee deserve). Low appraisal.

    Advice to ManagementAdvice

    Employees are the key to achieve success. If you keep going forward without salary revision it will be tough to compete with other companies. Because employees may show low dedication at work.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Understanding the business requirements and delivering meaningful insights through careful assessment of the data.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Noida (India)
    Former Employee - Business Analyst in Noida (India)

    I worked at Exl Service

    Pros

    Healthy corporate culture and friendly environment. Good place to work for a fresher especially - from a learning perspective.

    Cons

    Growth in terms of pay.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good place to start career in Analytics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at Exl Service full-time (less than a year)

    Pros

    Compensation for freshers at par with other cos in India. Work-life balance . Lot of focus on banking vertical for analytics. Good training programme with focus on SAS, Excel, SQL, VBA and tableu.
    Excellent hiring from IITs, NITs,etc., this reflects in a vibrant work culture and personal growth.

    Cons

    Differentiates beyond reason between IIT and NIT hires be it in terms of band, salary or nature of work.
    Uninspiring upper management.

    Advice to ManagementAdvice

    Work towards reducing Bench duration of employees.
    Reduce the gap between NIT and IIT hires in terms of band, salary, work nature.
    Put

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Learning can be restricted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Noida (India)
    Current Employee - Senior Business Analyst in Noida (India)

    I have been working at Exl Service

    Pros

    1. Flexibility can be great in few teams, so can be work life balance
    2. Quality of work can be good if you happen to be in an aspiring team

    Cons

    1. Compensation in promotion and appraisals is very poor as per analytics standard
    2. Employee-boss relationship is the key factor in determining the quality of life of a subordinate, company culture promotes licking a lot!
    3. No one-on-one whatsoever happens with HR, they are there just for the namesake
    4. Disparity in pay for same positions can be mind boggling, if not unbelievable

    Advice to ManagementAdvice

    Involve one-to-one connect of employees with Senior management often
    Promote liberty of thought and insinuate a culture that promotes learning and out of box thinking, rather than giving autonomy to a few selected people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I have been working at Exl Service full-time (more than 5 years)

    Pros

    The only good thing is you have a chance to go abroad. Also if you become critical to client, you can hand twist the company to get almost whatever you want - not sure if its a pro or a con though

    Cons

    The work culture is stressful and not meritocratic. Leaders are insensitive and arrogant. Too short sighted and mostly operate in fire fighting mode.

    Advice to ManagementAdvice

    Please build a meritocratic culture and invest in people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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