Exl Service Reviews

Updated July 24, 2015
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2.7
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Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
216 Ratings

Pros
  • good work environment and healthy employee relation (in 28 reviews)

  • Average work-life balance (Unless you are in NCR) (in 11 reviews)

Cons
  • Work life balance for some clients is totally terrible (in 15 reviews)

  • Not a good payer, senior management definitely has some issues to resolve (in 7 reviews)

More Pros and Cons

367 Employee Reviews

Sort: Popular Rating Date
  1. Good place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate In Operations in Bangalore (India)
    Former Employee - Associate In Operations in Bangalore (India)

    I worked at Exl Service

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    - Great environment to work in. - Senior management pretty much supportive. - Great employee engagement initiatives. - Good employee benefits like transport, SODEXO etc.

    Cons

    - Compensation not at par with the industry. - Career progression not clearly defined. - Deserving employees tend to get left out due to cronyism by the under-performing ones.

    Advice to Management

    Improve the compensation and bonus components. Reduce the time frame for cross domain or departmental transfer from 18 months to 0, depending upon an incumbent, whether he/she is deserving that position or not.


  2. Good peer group, learning opportunities, limited growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Gurgaon, Haryana (India)
    Current Employee - Senior Manager in Gurgaon, Haryana (India)

    I have been working at Exl Service (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good peer group, high learning curve, good projects

    Cons

    Limited growth in terms of monetary compensation, very limited promotions, nepotism.

    Advice to Management

    You need to focus on middle management (AVP and above). They lie blatantly just to get the work done. Work on enhancing the leadership skills. Also, some of your policies are very anti-employee. Make them feel valued.


  3. Falling Behind

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Jersey City, NJ
    Current Employee - Analyst in Jersey City, NJ

    I have been working at Exl Service

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location is nice, amazing views of NY from the Jersey City office

    Cons

    Lack of innovation, care for employees, and major cultural problems


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Avoid EXL Operations Consulting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Exl Service full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very low bar, you don't need to work as hard as in other consulting firms to survive (if this is a pro)

    Cons

    No diversity at all (85+% are Indians, no women in leadership positions), a bunch of Team B or C players acting as if they were Team A players, lot of arrogance and constant internal fights for stupid things. Most of the OC Sr. Mgrs. have been in that company for ages and it would be very hard for them to survive if they were in any other place. Compensation is below average, benefits are cheap, they have 401K matching as a retention tool as they pay it as a lump sum in March (if you are still around). Projects are very boring and not challenging at all. Clients only hire EXL because they are cheap and use them as a body shop for backfilling. Very high turn over (it must be a record). The left hand doesn't know what the right hand is doing.

    Advice to Management

    Don't waste energy in OC, just focus on offshoring and BPO (including what you call Decision Analytics). You will never be a Consulting firm, it is not in your DNA


  6. Minimal growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Exl Service full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pros are very limited. I struggle to identify any professional upside to working for this company. The most positive thing that I can say is that some of the co-workers are nice.

    Cons

    The cons are numerous; no opportunity to advance, management with poor leadership skills, lack of professional development opportunities, and poor communication model.

    Advice to Management

    Remove the senior manager, he does not know how to manage the business, good in sales but not anywhere else. The entire management team needs to learn management skills and effective communication.


  7. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Manila, Manila (Philippines)
    Current Employee - Senior Manager in Manila, Manila (Philippines)

    I have been working at Exl Service (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great,Good, Excellent to work and great environment

    Cons

    Area of improvements, Other wise all is good with the company

    Advice to Management

    Good Job keep it up


  8. Manual testing and automation(Selenium)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Test Engineer in Noida (India)
    Current Employee - Software Test Engineer in Noida (India)

    I have been working at Exl Service full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent working environment and tranings

    Cons

    Process ramp down will go back.


  9. good company to work and learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Exl Service

    Approves of CEO
    Approves of CEO

    Pros

    good management, friendly co workers and managers

    Cons

    no work life balance, stretched working hours


  10. Customer care Executive

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pune (India)
    Former Employee - Anonymous Employee in Pune (India)

    I worked at Exl Service (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Its ok only for freshers or people who have completed their 12th std

    Cons

    No growth in the company.


  11. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exl Service

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good work life balance and plenty of learning opportunities

    Cons

    Less remuneration compared to other companies



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