Expedia Reviews

Updated September 29, 2014
Updated September 29, 2014
853 Reviews
3.6
853 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
592 Ratings

Review Highlights

Pros
  • The company is really a fun place to work and embraces a great work life balance (in 127 reviews)

  • Benefits include travel benefits and co-workers love to talk about travelling (in 62 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 36 reviews)

  • Upper management is always looking to offshore your job so if you don't kiss a lot of butt you're out (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    Love this company, dislike my group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time for more than 3 years

    Pros

    Great people to interact with both professionally and outside of work. Decent pay. Great benefits. Awesome community engagement.

    Cons

    If HR doesn't want you to transition or wants to have a say in an internal transition you will be blocked. How do you grow in a company if you are not able to move around and experience other groups and organizations?

    Advice to ManagementAdvice

    Encourage employees that are hungry to move internally without having HR have the say of whether the employee can really do so or not. To be told that the team needs you and you aren't finished with your work on the team after 2.5 years, when the employee is clearly ready for a new and possibly bigger challenge is a great way to encourage your talent to leave.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company, great benefits, great team!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Dallas, TX
    Current Employee - Account Manager in Dallas, TX

    I have been working at Expedia full-time for more than a year

    Pros

    Large company with several offices throughout the world and great opportunities to grow. Although travel benefits aren't fantastic (remember, Expedia does not own any hotels, airlines, car rental companies etc), other benefits are really great.

    Cons

    Salaries aren't competitive! Similar jobs at other similar companies often offer a better base salary and bonus/commission compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Perfect Company for the ones enjoying lives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Design Engineer  in  Bellevue, WA
    Former Employee - Software Design Engineer in Bellevue, WA

    I worked at Expedia as an intern for less than a year

    Pros

    Flexible working time, Paid holidays, H1B, Best work/life balance

    Cons

    Technique strength is not competitive enough

    Advice to ManagementAdvice

    NA

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  5.  

    Great Multinational Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time for more than 3 years

    Pros

    Great benefits, great co-workers, opportunities for growth, decent salaries, and lots of opportunities for training.

    Cons

    Like every company, very political environment. Numbers speak louder than words.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great broad education in the travel industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Expedia full-time for more than 3 years

    Pros

    Most supervisors believe in their employees "moving up the ladder" and provides great support to do so. Promoting from within HAPPENS as long as employees are able to get through the natural challenges of working in a call center i.e. headache-inducing customers.

    Cons

    Turnover rate is higher than it should be due to previous inconsistencies in training which has been improving. Due to promoting from within the amount of "seasoned agents" is low.

    Advice to ManagementAdvice

    Better, consistent training with refresher courses will enable workers to feel more confident in their jobs and least likely to quit.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Work-Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II  in  Bellevue, WA
    Current Employee - Software Engineer II in Bellevue, WA

    I have been working at Expedia full-time for more than 3 years

    Pros

    Good work-life balance. Recommends this place.

    Cons

    Can't think any at the moment

    Advice to ManagementAdvice

    Can't think any at the moment

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Expedia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia full-time for more than 3 years

    Pros

    Great benefits, and the leading company in it's space. Global presence allowed for global work environment, interactions with other companies and cultures is nice.

    Cons

    Being a part of the technology delivery arms of the company was difficult. Shifting directions, priorities and a trend towards a lot of good-old boy networking for job growth. Silos created by management left growth to favorites, usually those dragged in with them from their past orgs.

    Advice to ManagementAdvice

    Pick a plan and stick with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Valued for performance and effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Director  in  Seattle, WA
    Former Employee - Operations Director in Seattle, WA

    I worked at Expedia full-time for more than 8 years

    Pros

    Benefits, work/life balance, open communication

    Cons

    difficult to get additional resources for work load, slow technological advancement

    Advice to ManagementAdvice

    Be more flexible with the budget to add resources as needed

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Mixture of laser-sharp business goals and eye-popping gaps in technical process maturity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time

    Pros

    If you are into travel then this is THE company for you, regardless of your professional skills or roles you want to fill.There is enough churn that you will rise at a good rate if you are completely goal-driven.

    Cons

    There is a fundamental disconnect between management styles that work in the travel industry and those that work in the technical fields. It is expensive to run a massive website like Expedia's, and Expedia leaves a lot of operational money on the table due to an amazing lack of standardization where it matters, a decidedly cheap attitude to technical and device obsolescence, and a glaring lack of attention to staff capacity & group coordination.

    Advice to ManagementAdvice

    Management By Objective is fine if each manager takes care to manage "down" as well as "up", but most of you don't, so the goals you give your staffs are frequently unrealistic and poorly aimed, limiting your own efforts to achieve your own goals.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Its a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Escalations  in  Las Vegas, NV
    Current Employee - Tier III Escalations in Las Vegas, NV

    I have been working at Expedia full-time for less than a year

    Pros

    5 days a week 8 hr. Health care, Expedia Extras, basically to off set the low hourly. Gym reimbursement, silly celebrations of calendar days, like national hot dog day. The cruise department get perks from the industry , not air team. Looking to just get back on your feet for 6 months or a year this is the place. Paid training. The company makes so much money, you'll always have a job if you can survive unraveling destroyed travel itineraries using GDS. Sups are helpful and fair.

    Cons

    Prepare yourself for training class. 6 weeks paid, thank goodness. 15 programs to learn. Training class spends more time on non-sense about customer service (which many hired already have years of experience) rather than the actual difficulty of the Sabre and Amadeus complex PNR issues and how to fix it. I left an airline and air GDS can take years to master. No call center experience.... tough it out bro. Expectations change each week, it'll make your head spin and slow you down. After a year or more you'll be good. Take advice only from the leads. They are good but overwhelmed. Above all....It's a job, people! Its a call center with air conditioning, you aint digging ditches.

    Advice to ManagementAdvice

    Starting pay should be higher. Tell the marketing managers to answer their emails!

    Recommends
    Positive Outlook
    No opinion of CEO

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