Expedia Reviews

Updated July 30, 2015
1217 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
4.1
Rating Trends
Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
843 Ratings

Pros
  • Work life balance is good if not great (in 138 reviews)

  • Travel benefits are good (not excellent though) (in 65 reviews)

Cons
  • The work life balance is normal for a corporate environment M - F hours vary by department in mine chose to work from 6:30- 3 with a 1/2 hour for lunch (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Pros and Cons

1,217 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (6)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bellevue, WA
    Current Employee - Software Engineer in Bellevue, WA

    I have been working at Expedia

    Pros

    Reasonable hours, clear project goals, smart managers, always something to look forward to, generous health care coverage

    Cons

    None really, it's the best place I've ever worked

    Expedia Response

    Apr 20, 2015 – Team Expedia

    Thanks for the review - we're glad you're enjoying your journey with us!


  2. Helpful (5)

    Not a place to grow your career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Bellevue, WA
    Former Employee - Program Manager in Bellevue, WA

    I worked at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Expedia is a smaller company, giving you some opportunities to grow outside of your area. Rapid exodus of talent means opportunity for quick advancement if you can play the political game.

    Cons

    Upper management is incompetent. Political infighting and backstabbing on all levels (including individual contributor) that would make even Machiavelli uncomfortably nervous. Great talent is chronically unrecognized and treated poorly. Great managers are few and far between these days. Chronic "Emperor's New Clothes" syndrome. Moving from private office space to a building in downtown Bellevue with cubicles and ~$100/mo parking.

    Advice to Management

    Quit. Please. That includes you too, Barry.


  3. Helpful (5)

    Still trying to decide what we want to be when we grow up

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Bellevue, WA
    Current Employee - Senior Project Manager in Bellevue, WA

    I have been working at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    fun industry, lots of travel related news, opinions, thoughts, ideas. i love to travel and like the concept of working for a travel company.

    Cons

    very immature in process and thought leadership. primarily a "do"er and not a leader culture. people get promoted thru the ranks without the necessary qualifications or skills. not competence, but loyalty and tenure are rewarded the most. most of the directors have the skills of a team leader or lower level manager at best. very arrogant and ego driven culture. very resistant to change and acceptance of new ways of thinking is very very low. the company revolves around the technology organization--even HR is afraid of the product dev org and will bend over backwards to keep WWPD (world wide product dev) happy, even when they don't deliver.

    Advice to Management

    weed out the dead wood. bring in fresh blood from outside, and please, stay away from trying to be a microsoft or amazon!!! move focus away from WWPD to the business side of things.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Dara and his team are a bunch of hypocrits...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Bellevue, WA
    Former Employee - Business Development Manager in Bellevue, WA

    I worked at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Best in class as far as online travel agencies are concerned and there are some smart people there you can learn from who are leftover from Microsoft days in the past. They also have good infrastructure in terms of resources and analytics. While management has changed, there is still a lot of room for improvement at the company and management is very arrogant and not receptive to ideas from people who are outside of the upper crust. I also find that the senior managers at Expedia have an a very narcissistic attitude and it's cost them time and time again as a company.

    Cons

    Management is very arrogant and HR ONLY looks after senior management. They could care less about the mid a lower level managers. They also have many issues with their travel suppliers and are difficult to work with from a b to b perspective.

    Advice to Management

    Most of you need to resign and go check yourself in to a psychologist.


  6. Helpful (3)

    The least agile company I've worked for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bellevue, WA
    Former Employee - Manager in Bellevue, WA

    I worked at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great work/life balance. On average, smart and friendly people. A low stress, slower paced work environment.

    Cons

    Big, big, big company culture. Incredibly slow moving. Software releases happened two times per year. That's it. Incredibly odd division of software engineers and database developers, all who reported up separate management chains with different priorities, all being asked to work on the same projects. Very heavy up-front specifications and design, but it drastically differs how it's done from one area of the organization to another. Job description for project and program managers was very ill-defined, so you never knew what you'd get from one to the next. Large amounts of red tape getting things done. Even the simplest of projects ("hello, world!") will take you a year, especially when you factor in the twice-per-year release schedule. The only real engineering work done at EXPE is in the optimization/scheduling pieces (and, no, I didn't work in that realm).

    Advice to Management

    The only reason you're successful at this point is the first mover advantage. You're riding on the coat-tails of success from 5, 6, 7 years ago. You'd better learn to become a much more agile company. Separate out pieces so release schedules aren't intertwined. Strongly move off of the legacy C++ system that can only be delivered as a single large ball-of-mud.


  7. Helpful (5)

    Don't work here unless you have to.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Bellevue, WA
    Former Employee - Program Manager in Bellevue, WA

    I worked at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    E-Commerce Experience Travel Experience Networking with previous Microsoft Employees

    Cons

    Turnover Disapprove risk taking Management Constantly Changing

    Advice to Management

    Strategy, get out of the commodity business, find ways to innovate


  8. Helpful (6)

    Friends don't let friends work at Expedia...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent compensation, bonus, and benefits

    Cons

    Extremely poor (non-existent) work/life balance Impersonal management No recognition for work - only constant critical assessments of work If you are not liked by your manager, watch out

    Advice to Management

    Provide a better work/life balance Make management personal Recognize people for their work - stop with the constant critical assessments of work Treat everyone with fairness and respect


  9. Helpful (3)

    Horrible place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get to work with really smart people who are excited about their contribution to the organization. Fast paced environment.

    Cons

    Way too much involvement by HR in the organization yet they stand by and condone the unfair treatment of employees by Senior Management.

    Advice to Management

    Dara needs to make sure he is leading the company in all areas of work and make sure everyone is treated fairly.


  10. Helpful (5)

    Glad I'm Leaving

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA

    I have been working at Expedia

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Lots of projects, interesting people, nice building

    Cons

    No Pay raises for the last three years, hard to advance, managers don't care about you, VERY stressful environment, Managers drive you into the dirt and don't care, I've been here 4 years and never had a weeks vacation, if you go on vacation you are expected to carry a phone becuse you are on call. They allow changes to the environment without lab testing. Managers are not trained and treat employees badly. Stay away, this place will burn you down with stress and no one cares. Expedia is under staffed and those who are here work themselves to death.

    Advice to Management

    Learn how to be managers and stand up for your people. You wouldn't have such a turn over of employees if you just treated them right.


  11. Helpful (5)

    Pathetic dead end job in Lodging operations

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Operations Agent in Dallas, TX
    Current Employee - Lodging Operations Agent in Dallas, TX

    I have been working at Expedia

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are none really, yes the health insurance, but that is a must for a full time employee. You get to know how the hotel booking systems work. So?

    Cons

    Our department is managed poorly by supervisors showing incompetence. The impression they make is that they became supervisors just because they got here first. They do not know how to manage neither personnel nor the time. Team Leads and Supervisors do not read messages from agents, they rather reply something if ever, without actually reading. They do not follow up on cases, instead just report to their supervisors thus create the image of working. One of the supervisors is walking around clueless of the situation on the floor, another is hiding or taking 2 hr lunch break. Training performed very poorly, training material for certain procedures are ridiculously outdated. The only trainer we have, told us she is being let go anyway, hence instead of actually training she would discuss Michael Jackson and the Princess and the Frog during work hours. The computers were old and slow thus ineffective, and mostly used to read the manual. The company sent her to train new personnel in Springfield for EVC training. The new employees are often undertrained, lost in internal procedures and misinformed. Orientation for new employees is done within 1 hour with a power point presentation. Surprisingly according to the orientation, one of the company values is "having fun" (seriously, is that a joke?). Maybe at headquarters they do (we were shown one picture of Dara with "flexible employee" during the presentation), elsewhere not really. Currently Logding operation agents are being trained in a rush for other duties, such as EVC procedures and emergency close outs originally done by market coordinators. Yet again, training is performed by somewhat clueless people. This department needs change in management methods and a new team spirit.

    Advice to Management

    Dara, Tim, instead of promoting and letting incompetent people manage this company, why don't you evaluate them properly? Starting from Department management.



Showing 1,217 of 1,264 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.