Expedia

www.expedia.com

Expedia Reviews

Updated January 26, 2015
Updated January 26, 2015
1,063 Reviews
3.9
1,063 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
745 Ratings

Review Highlights

Pros
  • The team I work on tries very hard to maintain a healthy work/life balance (in 138 reviews)

  • Good working environment, nice people and travel benefits and good work life balance (in 65 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company With No future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Support
    Former Employee - Senior Technical Support

    I worked at Expedia

    Pros

    -Great pay
    -Great Co workers
    -Great benefits.

    Cons

    The company has no direction, and management on the IT side is useless. The company will hire you, then fire you with no true motive. This has to have been one of the worst companies I have worked for. Things started off on the right foot, until they switched management completely.

    Advice to ManagementAdvice

    Change your IT management as quickly as possible, your end users will suffer due to the techs being over worked.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Lodging Support Operations Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time (less than a year)

    Pros

    -Good Benefit Package (with good private healthcare);
    -Free drinks;
    -Salary is good for that position compared to the average in CZ;
    -Nice, young and international evironment;

    Cons

    -Managers don't really care about your personal skills, you are just one among hundreds puppets, and we are not allowed to improve the performance of the company due ridicolous restrictions, and this is not really "customer service" friendly; sometimes we give a very poor service.
    -Keep hiring people from outside, make current employees in a bad mood, and it affects the performance.
    Look inside your company, there are a lot of good people, which qualities are completely ignored by managers.
    Without a solid possibility of professional growth, everybody will leave within one year, if not less.
    -Promotion of equality is of the point of the company and of the Labor Code. Well, keep rejecting it without reasons meanwhile other people are allowed to go on holidays for two weeks during the high season, it's not really equality.
    Another point that affects employees mood and perfomance as well.
    - Traning was fine when managed by people that have worked as agents, they know how it is the job on the platform, and can give practical ad real examples.
    -Localization is inefficient. Europe is far from US culture.
    - They pretend flexibility from the employee but their rules are too stricht, it means: if you arrive 1 minute later, it's a big issue. You if get a call after 6, then you may work 20 minutes after 6, without getting paid, and nobody will notice it.
    -Some people are constantly in queue work, meanwhile others work for them as well.
    If there is a lunch schedule EVERYBODY should respect it, othewise there is no reason to call it team.
    This clearly shows a gap from the management.

    Advice to ManagementAdvice

    - Make every single employee counts, respect intellectual skills and individuality, most companies do it, and they have higher levels of motivation, related performance and labour retention.
    -Give real possibility to grow professionally.
    -Working with international people means working with expats. Let them go home. Give Holidays.
    -Make the management more interested in people, new hires sometimes are just abbandoned on the platform and nobody really cares if they need some help.

  3.  

    Expedia is by far the worst company I have ever worked for or experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bellevue, WA
    Former Employee - Senior Software Engineer in Bellevue, WA

    I worked at Expedia full-time (less than a year)

    Pros

    Most often a pretty decent work life balance. The office is pretty empty by 6 pm. Good benefits.

    Cons

    I expected the politicking to be better than other employers where you're rewarded for how well you can promote yourself rather than actual work accomplished. I was assured that the formal review process isn't a big deal and people just all work together against common goals choosing the best technology. Unfortunately I was in for some big surprises.
    At Expedia project related metrics are ignored to promote oneself or put down other honest hard workers. Many levels of management buy into this game and HR is often involved in telling employees what they have done wrong. There is no feedback loop. I've seen many cases where no notice or interaction was given that complaints were being made. One day you're fine the next day you're on a chopping list. And once you find out it's too late.
    Entire teams have stolen credit for work they didn't do and have also shifted the blame for their own mistakes. Senior management is acquiescent of these practices.
    Bellevue headquarters suffers from over crowding. The bull pens went from bad to worse when 20-30 people wasn't dense enough more walls were knocked down to accommodate up to 80. Even directors lost their offices. This indicates the value Expedia places on employees.

    Advice to ManagementAdvice

    Look at your turnover rates. Try to retain talent by treating people like people not commodities. Enable transparency at all levels. Eliminate back door politics and stop rewarding nay-sayers.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    There is no positive feed back, or recognition of having done good work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Expedia

    Pros

    The people are very nice and the environment can be very laid back depending on the group you happen to be working in. Very flexible hours which is nice if you need to go to an appointment or just need to get out of the office.

    Cons

    Promotions are confusing, it is seems as though they are based more on how well the person "fits" within the group rather than their contributions or time working here. Sometimes the management seems jointed. Depending on the level of management you talk with about a project, you might get a different answer/instructions on how to go about completing the task. Lots of relaying of information from the source, sometimes feels like the telephone game. Also, you never know if you are doing a good job, management only seems to check up on you when you are doing something wrong. There is no positive feed back.

    Advice to ManagementAdvice

    Maybe look into having a group meeting with everyone to discuss what projects are going on, so everyone is aware of what is happening. If people need to fill in for the day because someone is out sick they are able to transition easier into the role, rather than having a quick 5 min. crash course on how to do someone else's primary task.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    All talk and no action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA

    I have been working at Expedia

    Pros

    Benefits are very good with generous time off and travel discounts.
    Some teams have a lot of flexibility in hours and working from home options.

    Cons

    There's very little room for upward mobility. Most people in the Director positions would never be able to hold similar positions at other companies. Most Directors have NO knowledge of the job or industry and are little more than babysitters for their Teams who do all the work. There's no consistency across departments or teams... one you'll find allows flexible hours and work from home, while others are very rigid.

    The company is in constant turmoil over whether we're a Travel company or a Technology company, and thus we don't do either very well. Resources are spread very thin and nothing gets fixed quickly. Everyone always has an excuse as to why they can't get to your project.

    Annual pay increases are almost an insult. It's easier to quit and be rehired to gain more money than to stay onboard and expect fair pay for fair work.

    Advice to ManagementAdvice

    Get your act together and reward those who do all the work. You need to re-evaluate who you have in the Director and VP levels as they are clowns.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    One of the Worst Options in Prague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Support Services Agent in Prague (Czech Republic)
    Former Employee - Lodging Support Services Agent in Prague (Czech Republic)

    I worked at Expedia

    Pros

    Salary + benefits package. They are much higher than market range for this position.

    Cons

    - total mess on administrative level. Some departments have been working without clear supervision in long-term periods;
    - trainings were provided by US trainers, who has never worked at the positions they preparing for; they are not familiar with company internal processes and policies;
    - moreover, trainers being sent from US, they have no idea about European cultures and Europe in general
    - the same story is with performance evaluation which is held from US and not aligned to European specifics
    - no possibility to get vacation days (especially Fridays and Mondays are restricted by internal policy)
    - no flexibility on time schedule (if you get late for even a few seconds you will get a notice, if you will do this systematically you will get fired). The same with leaving, even on Fridays evening when people usually travel. Think twice before putting yourself in a jail
    - low corporate culture / etiquette (skipping the details, relations within Prague department are not hold on the business level, but rather in unappropriated teenage style)
    - no personal appreciation for entry-level positions from any higher-level employees; no coaching in a friendly and acceptable manner. Even employment contracts weren't signed in an appropriate way, but were left at the reception to be picked up and signed
    - not many possibilities for career growth. Hiring for entry level candidates with a school education they don't allow them to grow to higher positions, requiring university degree. No assistance with relocation to branches in other companies (and in Prague they have positions almost only in one department
    - and if you leave you will need to fight with company to get a reference letter, cause their policy is to not provide it

    Advice to ManagementAdvice

    - establish clear and professional local middle- and low-level management;
    - align trainings/KPIs/processes to European realities. What successfully works in US may not be applicable in Europe
    - build friendly relationships between managers/supervisors/leads and agents, but upgrade the business culture to the appropriate professional level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Expedia Response

    Jan 8, 2015Team Expedia

    We appreciate your feedback and are sorry to hear you did not have a more enjoyable employment experience with Expedia. We strive to continuously improve and your feedback highlights opportunities ... More

  8.  

    No life/work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Bellevue, WA
    Current Employee - Anonymous in Bellevue, WA

    I have been working at Expedia full-time (less than a year)

    Pros

    Expedia is a great company and tried to make positive contributions to those in need, HR parties are great

    Cons

    Difficult to get vacation time approved, difficult to get doctor appointments approved

    Advice to ManagementAdvice

    There is a considerable lack of work/life balance and the lack of getting vacation time approved (even during no deadlines) is disconcerting. Micro-managing is also a regular occurrence which his very disappointing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Unethical executive management and unprofessional HR function, sexist/cronyistic executive "leadership"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia full-time (more than 3 years)

    Pros

    Travel is a fun culture

    Cons

    Unprofessional HR; sexist management culture that does not promote women to executive leadership roles.
    Unqualified young guys get promoted based on cronyism and favoritism. This company has been a key contributer to Seattle's ranking as one of the fifth worst cities in the nation for the gender pay gap. BD and DK have set a bad cultural tone for women. Unqualified CEO was overpromoted at a young age; incompetence, sexism and cronyism iare his legacy. These are not nice people. Get everything in writing and realize you are entering and ethics-free zone of corporate sociopaths who do not like women.

    Advice to ManagementAdvice

    Ethics and equality of opportunity can do wonders for a company. Being an evil person leads to bad karma.

    Negative Outlook
    Disapproves of CEO
  10.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time (less than a year)

    Pros

    Make your CV or resume look better.

    Cons

    You just have to be a doll and listen to your owner. These superiors are telling everyone be part of the team, but they manage you as a group - a Hierarchy group. Your advise or suggestion will not be accept, because you are not in that "level". I couldn't find the value or direction in my department as the management only telling you to follow the instruction. No questioning and follow the instruction blindly as they only expect you to do what you had been told. I do not see any short term or long term plan in my department. You might have a chance to know the department plan, only you get informed by someone from the other department. These superiors do not trust you and doubt on your working ability times to times and as the same time they are not willing to share anything with you.

    Advice to ManagementAdvice

    Actions talk louder than words. If the management really want to promote the company as "fun" and "open" place, just just bring it out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Not the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer Analyst in Bellevue, WA
    Former Employee - Senior Developer Analyst in Bellevue, WA

    I worked at Expedia full-time (more than 5 years)

    Pros

    I worked for Expedia for 6 years. They use to be the company portrayed in the video but no longer. They are squeezing everyone from every angel now. They are losing market share and have a ton of competition from other startups doing it better and cheaper.

    Cons

    Management is now profit driven and they ignore the employees there is no joy left in this company. Shrinking the corporate offices... used to be 3 people per row now it's 4-5. They are no longer the advocate for the employees they once claimed to be. I've left recently for a more friendly and less hostel environment. Most of my friends there have left since the re-org and internal culture shift.

    Advice to ManagementAdvice

    Get rid of the pretentious attitudes and empire builders. So many of the people left there are soo arrogant. Listen to the video of them telling you how smart everyone is.. and they tell you and tell you and never let you forget. Managers treat employees like invisible robots, they ignore basic HR policy and practices. Too many non US employees. I am all for diversity but they intentionally drive out local people in favor of cheaper off shore workers local workers are often discriminated against in my experience. They have absolutely no loyalty at all to workers at all having been there for many years... Sad it wasn't that way 5 years ago... but everything changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Expedia? Share Your Experiences

Expedia

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.