Expedia

www.expedia.com

Expedia Reviews

Updated February 25, 2015
Updated February 25, 2015
1,104 Reviews
4.0
1,104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Expedia President and CEO Dara Khosrowshahi
Dara Khosrowshahi
774 Ratings

Review Highlights

Pros
  • The team I work on tries very hard to maintain a healthy work/life balance (in 138 reviews)

  • Good working environment, nice people and travel benefits and good work life balance (in 65 reviews)


Cons
  • work/ life balance *might* make up for this when compared to some companies (in 42 reviews)

  • Without close personal relationships to senior management you will hit a ceiling in your development (in 32 reviews)

More Highlights

Employee Reviews

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  1. Featured Review

    1 person found this helpful  

    Great team environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Expedia full-time (less than a year)

    Pros

    While I'm sure it differs from team to team, the one I'm involved with is wonderful! Everyone is really there to help each other out, but also push each other to do the best work possible. The atmosphere is positive, energetic and innovative.

    Cons

    There is constant change in the travel industry, which means constant change trying to keep up with new processes, rules, etc. This can be a little overwhelming for a new-hire, but you get used to going with the flow as you become more familiar with your position and the tools you work with.

    Recommends
    Positive Outlook
    Approves of CEO

    Expedia Response

    Feb 24, 2015Team Expedia

    Thanks for your honest and detailed review. Thanks for being an important part of our team! Here's to great travel adventures to come!

  2.  

    Except brand Expedia, there is no other BU for engineers to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer II in Gurgaon, Haryana (India)
    Current Employee - Software Development Engineer II in Gurgaon, Haryana (India)

    I have been working at Expedia

    Pros

    - I was able to shift from one business to the business of my choice - brand expedia (while there was too much politics, leadership of the new team made it happen)
    - Good flexibility for women, cabs, food, security and good events.

    Cons

    - Poor leadership in all businesses except Brand expedia.
    - Too much politics by leaders to retain their domain
    - No cutting edge work if you are not the boss's fave.

    Advice to ManagementAdvice

    - Consider servant leadership.
    - Get better HR who can look into these issues and nip it in the bud. There is one expat HR who does nothing but plans office events.
    - Learn from successful teams and identify what they might be doing well.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Customer Service - Cruise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV

    I worked at Expedia full-time (less than a year)

    Pros

    None that I can think of.

    Cons

    Poor and very inadequate training!

    Advice to ManagementAdvice

    Change your training staff and procedures!

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Company With No future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Support
    Former Employee - Senior Technical Support

    I worked at Expedia

    Pros

    -Great pay
    -Great Co workers
    -Great benefits.

    Cons

    The company has no direction, and management on the IT side is useless. The company will hire you, then fire you with no true motive. This has to have been one of the worst companies I have worked for. Things started off on the right foot, until they switched management completely.

    Advice to ManagementAdvice

    Change your IT management as quickly as possible, your end users will suffer due to the techs being over worked.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Lodging Support Operations Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time (less than a year)

    Pros

    -Good Benefit Package (with good private healthcare);
    -Free drinks;
    -Salary is good for that position compared to the average in CZ;
    -Nice, young and international evironment;

    Cons

    -Managers don't really care about your personal skills, you are just one among hundreds puppets, and we are not allowed to improve the performance of the company due ridicolous restrictions, and this is not really "customer service" friendly; sometimes we give a very poor service.
    -Keep hiring people from outside, make current employees in a bad mood, and it affects the performance.
    Look inside your company, there are a lot of good people, which qualities are completely ignored by managers.
    Without a solid possibility of professional growth, everybody will leave within one year, if not less.
    -Promotion of equality is of the point of the company and of the Labor Code. Well, keep rejecting it without reasons meanwhile other people are allowed to go on holidays for two weeks during the high season, it's not really equality.
    Another point that affects employees mood and perfomance as well.
    - Traning was fine when managed by people that have worked as agents, they know how it is the job on the platform, and can give practical ad real examples.
    -Localization is inefficient. Europe is far from US culture.
    - They pretend flexibility from the employee but their rules are too stricht, it means: if you arrive 1 minute later, it's a big issue. You if get a call after 6, then you may work 20 minutes after 6, without getting paid, and nobody will notice it.
    -Some people are constantly in queue work, meanwhile others work for them as well.
    If there is a lunch schedule EVERYBODY should respect it, othewise there is no reason to call it team.
    This clearly shows a gap from the management.

    Advice to ManagementAdvice

    - Make every single employee counts, respect intellectual skills and individuality, most companies do it, and they have higher levels of motivation, related performance and labour retention.
    -Give real possibility to grow professionally.
    -Working with international people means working with expats. Let them go home. Give Holidays.
    -Make the management more interested in people, new hires sometimes are just abbandoned on the platform and nobody really cares if they need some help.

  7. 1 person found this helpful  

    Expedia is by far the worst company I have ever worked for or experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bellevue, WA
    Former Employee - Senior Software Engineer in Bellevue, WA

    I worked at Expedia full-time (less than a year)

    Pros

    Most often a pretty decent work life balance. The office is pretty empty by 6 pm. Good benefits.

    Cons

    I expected the politicking to be better than other employers where you're rewarded for how well you can promote yourself rather than actual work accomplished. I was assured that the formal review process isn't a big deal and people just all work together against common goals choosing the best technology. Unfortunately I was in for some big surprises.
    At Expedia project related metrics are ignored to promote oneself or put down other honest hard workers. Many levels of management buy into this game and HR is often involved in telling employees what they have done wrong. There is no feedback loop. I've seen many cases where no notice or interaction was given that complaints were being made. One day you're fine the next day you're on a chopping list. And once you find out it's too late.
    Entire teams have stolen credit for work they didn't do and have also shifted the blame for their own mistakes. Senior management is acquiescent of these practices.
    Bellevue headquarters suffers from over crowding. The bull pens went from bad to worse when 20-30 people wasn't dense enough more walls were knocked down to accommodate up to 80. Even directors lost their offices. This indicates the value Expedia places on employees.

    Advice to ManagementAdvice

    Look at your turnover rates. Try to retain talent by treating people like people not commodities. Enable transparency at all levels. Eliminate back door politics and stop rewarding nay-sayers.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    There is no positive feed back, or recognition of having done good work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Expedia

    Pros

    The people are very nice and the environment can be very laid back depending on the group you happen to be working in. Very flexible hours which is nice if you need to go to an appointment or just need to get out of the office.

    Cons

    Promotions are confusing, it is seems as though they are based more on how well the person "fits" within the group rather than their contributions or time working here. Sometimes the management seems jointed. Depending on the level of management you talk with about a project, you might get a different answer/instructions on how to go about completing the task. Lots of relaying of information from the source, sometimes feels like the telephone game. Also, you never know if you are doing a good job, management only seems to check up on you when you are doing something wrong. There is no positive feed back.

    Advice to ManagementAdvice

    Maybe look into having a group meeting with everyone to discuss what projects are going on, so everyone is aware of what is happening. If people need to fill in for the day because someone is out sick they are able to transition easier into the role, rather than having a quick 5 min. crash course on how to do someone else's primary task.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    All talk and no action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA

    I have been working at Expedia

    Pros

    Benefits are very good with generous time off and travel discounts.
    Some teams have a lot of flexibility in hours and working from home options.

    Cons

    There's very little room for upward mobility. Most people in the Director positions would never be able to hold similar positions at other companies. Most Directors have NO knowledge of the job or industry and are little more than babysitters for their Teams who do all the work. There's no consistency across departments or teams... one you'll find allows flexible hours and work from home, while others are very rigid.

    The company is in constant turmoil over whether we're a Travel company or a Technology company, and thus we don't do either very well. Resources are spread very thin and nothing gets fixed quickly. Everyone always has an excuse as to why they can't get to your project.

    Annual pay increases are almost an insult. It's easier to quit and be rehired to gain more money than to stay onboard and expect fair pay for fair work.

    Advice to ManagementAdvice

    Get your act together and reward those who do all the work. You need to re-evaluate who you have in the Director and VP levels as they are clowns.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    One of the Worst Options in Prague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Support Services Agent in Prague (Czech Republic)
    Former Employee - Lodging Support Services Agent in Prague (Czech Republic)

    I worked at Expedia

    Pros

    Salary + benefits package. They are much higher than market range for this position.

    Cons

    - total mess on administrative level. Some departments have been working without clear supervision in long-term periods;
    - trainings were provided by US trainers, who has never worked at the positions they preparing for; they are not familiar with company internal processes and policies;
    - moreover, trainers being sent from US, they have no idea about European cultures and Europe in general
    - the same story is with performance evaluation which is held from US and not aligned to European specifics
    - no possibility to get vacation days (especially Fridays and Mondays are restricted by internal policy)
    - no flexibility on time schedule (if you get late for even a few seconds you will get a notice, if you will do this systematically you will get fired). The same with leaving, even on Fridays evening when people usually travel. Think twice before putting yourself in a jail
    - low corporate culture / etiquette (skipping the details, relations within Prague department are not hold on the business level, but rather in unappropriated teenage style)
    - no personal appreciation for entry-level positions from any higher-level employees; no coaching in a friendly and acceptable manner. Even employment contracts weren't signed in an appropriate way, but were left at the reception to be picked up and signed
    - not many possibilities for career growth. Hiring for entry level candidates with a school education they don't allow them to grow to higher positions, requiring university degree. No assistance with relocation to branches in other companies (and in Prague they have positions almost only in one department
    - and if you leave you will need to fight with company to get a reference letter, cause their policy is to not provide it

    Advice to ManagementAdvice

    - establish clear and professional local middle- and low-level management;
    - align trainings/KPIs/processes to European realities. What successfully works in US may not be applicable in Europe
    - build friendly relationships between managers/supervisors/leads and agents, but upgrade the business culture to the appropriate professional level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Expedia Response

    Jan 8, 2015Team Expedia

    We appreciate your feedback and are sorry to hear you did not have a more enjoyable employment experience with Expedia. We strive to continuously improve and your feedback highlights opportunities ... More

  11.  

    No life/work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Bellevue, WA
    Current Employee - Anonymous in Bellevue, WA

    I have been working at Expedia full-time (less than a year)

    Pros

    Expedia is a great company and tried to make positive contributions to those in need, HR parties are great

    Cons

    Difficult to get vacation time approved, difficult to get doctor appointments approved

    Advice to ManagementAdvice

    There is a considerable lack of work/life balance and the lack of getting vacation time approved (even during no deadlines) is disconcerting. Micro-managing is also a regular occurrence which his very disappointing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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