Expedia Reviews

Updated July 28, 2015
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1,213 Employee Reviews

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  1. Awful Work-Life Balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Bellevue, WA
    Former Employee - Fraud Analyst in Bellevue, WA

    I worked at Expedia full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    -Great travel benefits (hotel perks, discounts on hotels.com, standby flight deals, cruise deals, etc) -Free drinks in the cafeteria -3 weeks of vacation your first year there (not sure about thereafter) -Great managers who listen -Nap room for when you just need to shut your eyes -Game room

    Cons

    -Difficult to move up in the company -Work/life balance in my department was awful. Hours were not good, time off was horrible, even with 3 weeks paid vacation -Pay was WAY below average market rate


  2. Market Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Associate
    Current Employee - Market Associate

    I have been working at Expedia full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good training and investment in employees, good growth opportunity

    Cons

    Very competitive in that you feel you are competing against your peers a lot


  3. Market Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great training programs, diverse employee base who all love to travel, hospitality industry - work hard, play hard managers take great care in career opportunities

    Cons

    Big company, big machine - smaller partners feel unappreciated.


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  5. Helpful (1)

    Work hard play hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Market Management
    Current Employee - Associate Market Management

    I have been working at Expedia

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture, competitive atmosphere. Value work life balance and higher education. Internal growth opportunities. Competitive salaries and incentive programs independence encouraged

    Cons

    Very competitive to move up

    Advice to Management

    More one on one training for new hired


  6. Helpful (2)

    Top-Notch Company with Excellent Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant I in Springfield, MO
    Current Employee - Senior Accountant I in Springfield, MO

    I have been working at Expedia (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, Benefits, Atmosphere, People, Company Growth

    Cons

    Little to no room for advancement in certain departments


  7. market associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Associate in Bellevue, WA
    Current Employee - Market Associate in Bellevue, WA

    I have been working at Expedia

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The good side is, after I send email and left three voice messages, the HR reply the email and give feed. I am still preparing the interview know.

    Cons

    At the beginning, the recruiter didn't reply my email and didn't confirmed the interview time for like two days. Not too much room to negotiate salary.


  8. Helpful (1)

    Fantastic Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia

    Recommends
    Recommends

    Pros

    I worked with incredibly smart people doing exciting work. Expedia continues to innovate in ecommerce, social media and travel.

    Cons

    My position involved lots of business travel. Business travel is fun when you are childless, but it was harder once I had children. My boss was supportive and great though, and I have no complaints.


  9. Helpful (1)

    Tier 3 Agent-Escalations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Agent in Las Vegas, NV
    Current Employee - Tier III Agent in Las Vegas, NV

    I have been working at Expedia full-time (More than a year)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Good health insurance, generous paid time off (IF you can get it approved).

    Cons

    Very high stress department, dealing with very upset customers that constantly berate you. Probably won't get the shift you want. Sometimes feels like a prison where you are chained to your desk. Raises are a joke, it's actually insulting, you won't get rich working here. Good luck trying to get into a different department, while it does happen alot, it only happens if you are a "pet". If not, your not going anywhere.

    Advice to Management

    Implement better policies for having to tolerate crazy and swearing at you customers. Some of the supervisors need to go, a couple in particular are very rude and think they know it all. Need to use less programs, too much going back and forth, which only makes it take longer to assist the customer properly and in a timely manner. Come down to the Tier 3 department and work it for a while, I bet things would change real quick. That last comment is for the higher ups in the corp office in Washington.


  10. Helpful (9)

    Great company, great benefits, opportunities for advancement... what more could you ask for?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Bellevue, WA
    Current Employee - Senior Manager in Bellevue, WA

    I have been working at Expedia full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've been with Expedia for nearly 14 years and held various positions in multiple organizations throughout the company. Biggest pros: Majority of Executive Leadership truly cares about their employees and encourages growth both professionally and personally. Compensation is very competitive taking into account work / life balance. Sure, you could probably make more money elsewhere but the other non-tangibles far outweigh that minor detail. If I wanted to work 80 hours a week and burn out in a year, there are other places in the greater Puget Sound to do that. Vacation, Sick Time and Travel Benefits: As I've been around a long while, I have 5 weeks of paid vacation + holidays + sick time. It's not micro-managed like other companies. You just need to make sure your boss and team know dates you'll be out. Bottom line is, routinely get your work done and no one is going to bother you if you want/need to take a mental break. Also, we have "Leisure Travel Reimbursement" which means depending on how long you work here, Expedia will reimburse you for a portion of your Leisure Travel. Just book on an Expedia Inc. owned site, take your trip and when you get back, submit a receipt / copy of your itinerary and BAM... extra $$ in your account soon! Also, coupons! 10-20% off of various travel products, a website where you pay for your hotel what Expedia pays for your hotel etc! Health Care etc. Fantastic benefits plans to choose from and currently, we have a contract with Qliance with a health care office downstairs in the Bellevue HQ Building which makes routine Doctors appointments super convenient. Oh.. did I mention if you do go there, that co-pays are covered? So there's that! We have all the basics as well: 401K, Employee Stock Purchase Plan and a host of various corporate discounts from Software to Hardware to Travel related discounts through a multitude of partners. In 2018... a new corporate campus in Seattle and from what I've seen... WOW is it going to be amazing!

    Cons

    For those living in the south end (South King and Pierce County) it's a commute... a long commute - but you do have options for carpool and mass transit if the position you are in afford you the option of a set schedule every day.

    Advice to Management

    Keep investing in your people and your customers. CUSTOMER EXPERIENCE is King! Keep driving!

    Expedia Response

    Jun 1, 2015 – Team Expedia

    Thank you for your very thorough and thoughtful review! We're glad to hear that you are enjoying the journey with Expedia. If you have commute tips you'd like to share please do that through our ... More


  11. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO

    I worked at Expedia full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training for sales reps

    Cons

    Shift work and selected customer base for new reps



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