Expedia Reviews

Updated April 16, 2015
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811 Employee Reviews

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  1. Great company but chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Progressive and fun culture
    Great comps/benefits and rewards
    Opportunities to travel and work globally

    Cons

    Weak (lower) management skills
    Processes are not always clear/communicated
    Ever evolving initiatives/projects
    Uneven accountability
    Unclear focus
    Politics (typical)
    Silos

    Advice to Management

    Establish/share strategic plans and road map with employees to facilitate a clear direction
    Foster accountability (i.e., projects, budgets, objectives, expenses)

  2. Helpful (1)

    It all depends on the manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst in Bellevue, WA
    Former Employee - Fraud Analyst in Bellevue, WA

    I worked at Expedia full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Overall the fraud analyst role was fun and we got to interact with people and banks from all over the world. Have you ever spoken with a fraudster and listened to them try to come up with a story as to where they got their stolen card? Hilarious!

    Cons

    Favoritism was rampant among management. I was hired by one manager who thought I did a great job and gave me great reviews. I was always in trouble with the next manager, who was notorious for punishing those he didn't like, and allowing his pet employees to get away with all sorts of sloppy work. Some employees with poor work ethics and bad communication skills were favored and promoted. Morale went downhill steadily while I was there.

    Advice to Management

    There needs to be better monitoring and uniformity among managers. From what I've heard, morale is so bad there now that department employees are fleeing. Or is that perhaps intentionally allowed so that Expedia can outsource the work?

  3. Helpful (4)

    Happy but keeping my resume up to date

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia

    Pros

    Smart coworkers, fun atmosphere, great benefits! The executive team is approachable and (mostly) transparent. The work itself is challenging, and management overall is receptive to new ideas and suggestions.

    Cons

    Sadly, Expedia doesn't seem to value their employees the way they should. I've seen many quality people managed out, laid off, or flat-out fired. A bit nerve-wracking for those of us on the front lines.

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  5. Helpful (2)

    Too many changes; too many lay offs; no middle management leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Expedia full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good healthcare benefits.
    Good treatment/severance package when departments are closed/relocated.

    Cons

    Poor corporate communication.
    Many department closures/relocations which causes fear of job loss.
    No goal setting for departments, no clear vision communicated to employees.
    Immediate supervisors didn't receive support from middle management.
    Raised performance metrics arbitrarily; no performance bonuses offered.
    Very "political", clique mentality; if you were "in" with certain management people then you could do no wrong.
    Executives with no knowledge of a front line job would make decisions that affected our ability to serve our customers. We had no input in the process.
    Expedia corporate gave the impression that Expedia was "too big to fail" and didn't respond to vendor concerns, issues in a timely manner.

    Advice to Management

    Don't focus solely on performance metrics "numbers" when evaluating an employee. A lot of employees would sacrifice customer service, research time, follow through and accuracy of their answers as they were in such a hurry to "exceed metrics" and close their cases.

    When developing new processes---solicit feedback from the front line employees.

    When a system bug is reported---fix it. There are many bugs that we had to "work around" the entire time I was employed there. Two such bugs directly affected our vendors billing(hotels/car rental companies, etc.) and caused constant complaints/headaches for vendors; their complaints fell on deaf ears.

  6. Helpful (1)

    No company is prefect to work for, but Expedia is pretty close.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II in Bellevue, WA
    Current Employee - Systems Engineer II in Bellevue, WA

    I have been working at Expedia full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Expedia is a great company to work for where your ideas and opinions are listened to and you always have a say in what happens. Employees are well compensate for time and experience when it comes to salary, bonus, and other benefits including medical benefits and employee stock purchase plans. There is also tons of internal opportunities to take the next step in your career and you are provided encouragement to do so.

    Cons

    The only con that I can think of is related to Expedia's tendency to not stay current with internally used resources (applications, tools, hardware, etc.). It seems like something is not updated until it becomes an issue.

    Advice to Management

    Try to keep equal to or stay a head of the trend when it comes to internally used resources (applications, tools, hardware, etc.) instead of coming from behind.

  7. Helpful (6)

    Political Environment, Business Strategy Hurting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager in Bellevue, WA
    Former Employee - Human Resources Manager in Bellevue, WA

    I worked at Expedia full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are some nice people scattered throughout the company, mostly in the staff ranks. They are going to have a difficult time retaining talent. There is little work-life balance and the pay tends to lag significantly behind other companies in Bellevue. They are sincere, but my recommendation is to understand your role before accepting the role and negotiate your pay coming in the door.

    Cons

    Managers tend to manage up the ladder at the expense of the staff.
    Compensation does not keep up with market value.
    Limited career opportunities outside of Bellevue.

    Advice to Management

    The management needs to listen and implement what they hear from the staff.

  8. Helpful (2)

    Expedia Cruise Agent make sure you know what you are signing up for.

    Former Employee - Expedia Cruise Agent in Las Vegas, NV
    Former Employee - Expedia Cruise Agent in Las Vegas, NV

    I worked at Expedia full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good Health Plan. Okay travel benefits.

    Cons

    Low Pay, will not show you commision plan until you are hired. Poor business model. Not a sales center but a call center.

    Advice to Management

    Be honest at initial job interview.

  9. Great, if you are on the right team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer I in Seattle, WA
    Current Employee - Software Development Engineer I in Seattle, WA

    I have been working at Expedia full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fitness reimbursement program, hotel discounts, friendly people

    Cons

    Too much politics in upper management, because of this there is a lot of wasted money and time.

  10. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedia full-time

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    very Fun work environment for day to day basis

    Cons

    Most people work in cubicles

  11. Helpful (2)

    Incompetent propeller-heads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Content Editor in Bellevue, WA
    Former Contractor - Content Editor in Bellevue, WA

    I worked at Expedia as a contractor (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Get to work in Hello, Kitty! jammies

    Cons

    How much time to you have?

    Advice to Management

    Reward talent, not schoolgirl cliques. Upper management needs to know the gooey zoo in Lodging Content. They're hiring FTEs out of the contract pool based on personality not on skill. Some of us do have a work ethic, and that saves your company's bottom line. To be clear, I was never compensated for the overtime I put in to fix the mistakes that other people made because they were never properly trained. Some of them were dumb as ducks; didn't know an ad from an adverb. Pay for good people instead of onboarding two dozen people from bottom-feeding employment agencies. Sheesh!

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