Experian Americas Reviews

Pros

The majority of the people that work there are great people to work with, as they are mostly professional, and usually know what they are doing. Offer flexible hours, and great benefits if you are hired on as a full-timer. During good financial times, offers bonuses.

Cons

Rarely offers promotions or chances for advancement. Upper management, half of the time, has lack of direction and offers no support for lower management when decisions are made. Upper management doesn't know how to keep the good talent at the company, and keeps recycling human resources like human tissue paper, regardless of performance.

Advice to Senior Management

When you find talent that helps with production and processes at the company, it is usually best to keep them around instead of discarding them when you think you don't need them anymore.

Pros

typically the team you work with is supportive and great to work with. It was a great commute for me.

Cons

Very silo divisions between mgmt and divisions. Too many sales folks for one customer it confuses them. Mgmt does not check in with the rest of the workers

Advice to Senior Management

They need to be more involved with day to day operations. Mgmt is more involved with their own promotions and perks than the caring about the rest of the employees.

Pros

Learning opportunities exist for those willing to take them or ask to be included. Some managers are excellent, although I think you'll find that the case at most companies.

Cons

Career growth is limited. The job is stressful and work/life balance is not encouraged enough. Open work environment is counter-productive for some employees.

Advice to Senior Management

Make it safe to speak up and then truly listen to the opinions of your staff. Give them career paths and help them get there.

Pros

Experian generally offers fair pay and fair overall compensation. There is good flexibility in the work environment, meaning you aren't chained to a desk and a time clock (many, but not all departments). You are expected to be accountable for your work load, and like any company this may mean working long hours on certain projects. For many positions, an MBA will benefit you. Intelligent professional work force for the most part.

Cons

There's a general lack of knowledge sharing. Departments / Divisions seem to prefer maintaining a silo environment, and on occasion can result in divisions undermining each other. There has been an ongoing theme of job off-shoring in many areas (not just IT), so jobs that aren't location specific may not be long term. They seem to have a preference for college grad aged prospects.

Advice to Senior Management

Start paying attention to your brand. It's suffering on many fronts. Constant layoffs are demoralizing, even to newer employees. Internal idea and product theft is not "good competition", it encourages bitterness and knowledge hording. Treat your consumer target market with more respect.

Pros

Experian has tons of data to do statistics analysis because it's a credit reporting agency (bureau).

Cons

Work load is usually high because there're usually serveral projects to finish in few weeks.

Advice to Senior Management

It would be good to encourage analysts to do R&D when business is slow, but not layoff and rehire.

Pros

Comparitively stable for inside sales respectively, but boring, no career path. Surrounded by a bunch of underperformers who somehow keep their jobs year after year, when they base thier numbers on blue birds every other year.

Cons

Surrounded by a bunch of people who only call themselves sales people by title alone. They tend to make their numbers via the blue bird every other year. Then wait a year, to make their number again. Very rare to even make 100k a year.

Advice to Senior Management

Start all over, from the top down. Build in career paths, get rid of the bottom 10% each quarter, give A.E.'s more products to sell. Make it more attracitve place to work by making it more competitive, increase their earning potential, and show upwad mobility.

Pros

Great benefitts as far as insurance and 401K. Also great environment for a self-motivated person because you're treated like an adult. Snacks, wii, company events, raffles, etc. Great people to work with.

Cons

Cubicle environment. Sr. Management access is limited. As in any corporate environment some people aren't as passionate about the work as others and that can be a drag.

Advice to Senior Management

Sr. Managers to have more interaction with employees. Ask and respect opinions. It would be great if sr. management were more present in body and mind at department meetings.

Pros

Employees and lower level management are highly skilled, hard working and client focused.

Cons

Very limited investment in technology. Poor financial controls. Focus on short term EBIT goals with limited long term view.

Advice to Senior Management

Balance short term goals with investment in the future. Understand that making your bonus today at the expence of the future is not wise.

Pros

The benefits were good and the salary was decent.
Some telecommuting was allowed and some flexibility in work hours.
My co-workers were great. We worked together and supported and helped each other.

Cons

Management only sees us as numbers on a report. They say they need to cut back so they lay off the people doing the work, and bring in more people at the director and above level. They lay off the people who have the business knowledge and hire contractors or send the work to another country because it's cheaper. They've lost a lot of good people.

Advice to Senior Management

Treat your employees better. So many times we went to meetings where you told us how important we were but I don't recall anything that was done to make the employees believe that. We were worked live slaves (10-12 hours a day) and then laid off for cheaper employees. Maybe it just depended on what department you were in. I would never go back to work at Experian. It was soooo much better when we were TRW.

Pros

- Fair with pay and benefits plan. My boss was very good about work/personal balance. I think that the company has some solid initiatives in place for growth, and I hope that they get developed, else stagnation will occur.

Cons

- Sr. Mgmt has been there along time making any new idea generation and activation slow on the up take.
- Runs at a fast pace but no one seems to be doing alot behind closed doors.

Advice to Senior Management

You need to listen to new people and accept ideas. Test them and let them grow. You need to give time for the initiatives to yield results. An overnight read of any results will not result in positive work.